A STUDY ON WORK LIFE BALANCE AMONG BANKING EMPLOYEES IN SHIVAMOGGA
|
|
- Jeremy Ray
- 11 months ago
- Views:
Transcription
1 A STUDY ON WORK LIFE BALANCE AMONG BANKING EMPLOYEES IN SHIVAMOGGA SUBHADRA P.S 1 Dr KADAKOL A.M 2 1 Asst. Professor, Dept of Management Studies, JNN College of Engineering, Shimoga, Karnataka. 2 Associate Professor, Koushali Institute of Management Studies, Karnatak University, Dharwad, Karnataka. INTRODUCTION: Work-life balance is about the interaction between paid work and other activities, including unpaid work in families and the community, leisure, and personal development. Work-life balance is about creating a productive work culture where the potential for tensions between work and other parts of people's lives is minimised. This means having appropriate employment provisions in place, and organisational systems and supportive management underpinning them. Work-life balance for any one person is having the 'right' combination of participation in paid work (defined by hours and working conditions), and other aspects of their lives. This combination will not remain fixed, but may change over time. NEED OF THE STUDY: An orderly approach, strong time management skills, personal efficiency, communication, business acumen in the behavior of employees gives out for success. The researcher is interested in knowing to what extent the employees at banks maintain the work life balance. Work life balance is nothing but the satisfactory level of involvement between the multiple roles in a person s life. The banking professionals undergo a lot of psychological pressure due to the increase in the volume and multiplicity of the tasks and responsibilities. There is a need to find out the extent of impact of working environment and work pressure on work life balance. Hence is the study, A Study on Work Life Balance among Banking Employees in Shivamogga. LITERATURE REVIEW: Dr. Sindhu, Mr. S Suman Babu (2008) in their article, deliberated on the concept of work life balance and its importance for the women employees. The development in general and higher per capita incomes are supposed to lead to more employment for women workers. Work Life Balance from the employer perspective benefits the organization such as increased employee productivity, reduction in absenteeism reduced over head etc. whereas from the employee perspective, good quality of life, training and development, good health, affordable childcare or elder care from the women perspective Work life balance includes life based issues, work based issues and organizational issues. Rama Subramanian (2009) in her concentrates on the growth momentum that produces great pressure on individuals and business. Just as a balanced diet is necessary for the physical well-being of an individual, a balanced life is necessary for the mental /emotional and psychological well-being of people WLB assumes importance in creating happiness in employees, their families, productive firms, happy societies leading to prosperous nation more steps have to be taken from individual and organizational fronts for successful Work life Balance. Reimara and Vasanthi found that the familial influence appeared as a important factor in life choices on work and family for all women. All the women had very strong male role models who were technical professionals. There were two types to the role conflict the traditional element of time balance and role of independent case. Nancy R Lock Wood (2003), has given a detailed account of the concept of 78
2 work life balance. While deliberating on the genesis of the concept, she has stated that work life balance is a mention of equilibrium in which the demands of both a person job and personal life are equal. Two from of psychological interference exist viz., work to family and family to work.diversity and work life initiatives can be found at the of the new social contract being discussed between employers and employees. A common thread that joins the WLB benefits to the organization is organsition culture. This work life policies have the potential to significant by improve employee morale, reduce absenteeism, and retain firms knowledge, especially during difficult economic times. Work And Family Issues In The Hospitality Industry: Perspectives Of Entrants, Managers, And Spouses stresses the need or requirement to work long, irregular, and unpredictable hours emerged consistently as the most prevalent job stressor for managers in a variety of types of hotels and locations. Managers and spouses largely agreed on this point, and entrants were well aware of these expectations R Baral & S Bhargava, in their article, emphasize the need to go beyond the welfare concept and adopt Work-Life Balance strategies such as family supportive culture, congruence between individual needs and organizational solutions. The organizations should change themselves from employee friendly to family friendly practices. OBJECTIVES OF THE STUDY: To understand work l the relationship work life balance of the employees in banking sector. To study the relationship between individual related factors and work life balance of the employees. RESEARCH METHODOLOGY: The study was carried out in different banks in Shimoga consisting as many as 100 samples including different categories of employees namely Officers and Managers. The samples of the population were selected on the basis of random sampling method. The primary data was collected through it questionnaire consisting of the 3 major dimensions of Work Life Balance namely Individual, Family and Organizational factors including demographic details. The data analysis is carried out and the hypotheses are tested by using the statistical tools like percentage method and chi-square analysis. The interpretations are followed by suggestions and conclusions. SCOPE OF THE STUDY: The scope of the study is to know the work life conflict of the banking employees with special reference to their personal, family, organizational point of view and is limited to Officers and managers at different banks. To study the time balance, involvement balance, satisfaction balance of the employees in their life. LIMITATIONS OF THE STUDY: The sample size is very small and the attempt had been completed in a period of 3 weeks. The researcher was able to interact only with small percentage of both officers and managerial staff. The conclusion of the study is made on the assumptions that the respondents have given unbiased information. Since analysis is based on opinions and attitudes, the result at best are near to truth. THEORETICAL BACKGROUND OF THE STUDY The study of work life balance involves the examination of people s ability to manage simultaneously the multi-faceted demands of life. Although work/life balance has traditionally been assumed to involve the devotion of equal amounts of time to paid work and non-work roles, more recently the 79
3 concept has been recognized as more complex and has been developed to incorporate additional components. The various factors in an individual s work and non-work life act as facilitators (resources) or barriers (demands) of work life balance. In turn, the same impacts upon the individual s health, wellbeing, work performance and finally, work and life satisfaction. The indicators of work life balance can be Time balance- the amount of time given to work and non-work roles. Involvement balance- the level of psychological involvement in, or commitment to, work and non-work roles. Satisfaction balance- the level of satisfaction with work and non work roles. RESEARCH METHODOLOGY Type of Research Descriptive and Emperical Population Officers at different banks Total No. of Samples 100 Sampling Technique Simple Random Sources of Data Primary and Secondary Method of Collection Structured Questionnaire Sampling Frame Population Bank Officers Statistical Methods used Percentage Analysis, Chi-Square Test The data analysis is carried out and the hypotheses are tested by using the statistical tools like percentage method and chi-square analysis. The interpretations are followed by suggestions and conclusions. Hypothesis-1 Ho: The Employees at banks are not able to spare equal amount of energy for the organisation and house work significantly. And H1: The Employees at banks are able to spare equal amount of energy for the organisation and house work significantly. Hypothesis-2 Ho: There exists no flexibility with respect to time and pattern of carrying out the tasks. H1: There exists flexibility with respect to time and pattern of carrying out the tasks. DATA ANALYSIS AND INTERPRETATION Table No.1 Indicating Gender-wise distribution of the respondents. Gender No. of Respondents Percentage Male Female From the above table it is evident that 73% of the respondents are male and only 27% are female. Hence it is hospital industry we find that male officers have been the majority. Table No.2 Indicating the age group -wise distribution of respondents. Age No. of Respondents Percentage 18 to to and above
4 The organisation consists of less employees belonging to 18 to 35 years age group and only 90% have been above 35. Table No.3 Indicating marital status -wise distribution of respondents. Marital Status No. of Respondents Percentage Married Unmarried From the survey it is clear that 48% of the respondents are married and 52% are unmarried. The married respondents may have the additional responsibility and work-life balance will be more challenging. Table No.3 Indicating the number respondents with number of dependents (Elders) 0 to to and above 7 7 Table No.4 Indicating the number respondents with number of dependents(children) None to and above Nil Nil Table No.5 Indicating the experience as officers in banks Years of experience No. of Respondents Percentage 1 to to and above From the above table experience between 1 to 3 years consists 56% and 4 to 8 years of experience is 27% and only 17% of are 8 and above years. Table No.6 Indicating the work schedule of the employees Work Schedule No. of Respondents Percentage Fixed Flexible Irregular
5 From the above table it is evident that 92% i.e., majority of employees have fixed work schedule and only 08% have flexible work schedule. Table No.7 Indicating the frequency in demands of family responsibilities of the respondents. Never Rarely Sometimes Often 3 3 Always From the above table it is evident that family responsibilities are not abstract to the career development. Because 27% of employees will feel family responsibilities are never highly demanding and 28% of employees feel rarely. Other 20% of employees feel sometimes family responsibilities interrupt to career development and other 22% feel Always and only 3% feel often. Table No.8 Indicating difficulty in accommodating the time for family related work. Never Rarely Sometimes Often 3 3 Always The majority of employees are successful in balancing work and personal life because the majority is satisfied with demands of family and life. Because 42% employees are feeling its never difficult for accommodate time for family related work. 31% will feel sometimes and 12% feel rarely, always only 3% feel often. Table No.9 Indicating family responsibilities are highly demanding so career development cannot happen. Never Rarely 6 6 Sometimes Often 1 1 Always From the above table it is clear that 57% of employees feel family responsibilities are not abstract to career development and 26% of employees will feel sometimes and 16% of employees feel 82
6 Child Care( %) Elderly Care( %) Domestic Duties( %) Leisure Activities( %) Religious/Spiritual Activities( %) Community Ventures( %) Self care and development( %) INTERCONTINENTAL JOURNAL OF HUMAN RESOURCE RESEARCH REVIEW rarely and always only 1% feel often. For work-life balance the amount of time spent on personal life and work life matter. A small variation in work-life balance will affect on career development. Table No.10 Indicating opinion regarding activities work-life balance. Q.13 Highly Satisfied Satisfied Neutral Dissatisfied Highly dissatisfied Table No.11 Indicating Job effect on personal life Particulars No. of respondents Percentage Never Rarely Sometimes Often 1 1 Always nil nil From the above table it is evident that job gives bread and butter to employees. So job gives economical security to life. 62% of employees will not feel job makes personal life difficult. And do to stress and pressure in job 23% of them feels sometimes,15% of them feel rarely and often. Table No.12 Indicating response w.r.to whether family/life demands will make work suffer. Particulars No. of respondents Percentage Never Rarely 8 8 Sometimes Often - - Always From the above table it is evident that 61% of employees will feel work will never suffers because of the family/life responsibilities. Do to family size and responsibilities 20% employees feel sometimes and 11% feel always. And 8% of employees feel rarely. Work-Life Balance depends on various factors like members in family and distance from work place to home/residing place
7 Hours of work/day( %) Hours of work/week( %) Role clarity( %) Scope for creativity and variety( %) freedom with respect to time and pattern of carrying out the task ( %) The relationship with colleagues( %) INTERCONTINENTAL JOURNAL OF HUMAN RESOURCE RESEARCH REVIEW Table No.13 Indicating whether work drains of energy of a person. Particulars No. of respondents Percentage Never Rarely Sometimes Often 7 7 Always From the above table it is clear that 36% of employees feel that work drains their energy and 30% of employees feel sometimes work is on pressure so drains energy.14% of employees will not have high pressure in work always so their opinion is rarely and 13% of employees feel always and only 7% of them feel often. Table No.14 Indicating existence of extra load and pressure in the job Particulars No. of respondents Percentage Never Rarely Sometimes Often 2 2 Always From the above table it is clear that 31% of employees feel work is not extra load and pressure the work and the work schedule will affect the employee to have different feeling about their opinion. 34% of employees feel sometimes because of the roles and responsibilities they are carrying and 20% of employees feel always work in on pressure and it is extra load.15% of employees feel rarely and often. Table No.15 Indicating satisfaction level to followings. Q. 18 Highly Satisfied Satisfied Neutral Unsatisfied Highly Unsatisfied
8 TESTING OF HYPOTHESES: Hypothesis-1 H o : The Employees at banks are not able to spare equal amount of energy for the organisation and house work significantly. H 1 : The Employees at banks are able to spare equal amount of energy for the organisation and house work significantly. Sl. No. Response received No. of respondents Percentage 1 Strongly Agree Agree Neutral Disagree Strongly Disagree 0 0 (Source: Primary Data) Observed Expected (O-E) (O-E)2 (O-E)2/E Frequency Frequency From the above analysis it is evident that, Alternative Hypothesis is accepted and Null Hypothesis is rejected. The calculated value of Chi-Square is where as the table value at 5% level of significance is less than the table of critical value. Hence it is inferred that the employees spare an equal amount of energy for organisation and house work. Hypothesis-2 H o : There exists no flexibility with respect to time and pattern of carrying out the tasks. H 1 : There exists flexibility with respect to time and pattern of carrying out the tasks. Sl. No. Response received No. of respondents Percentage 1 Highly Satisfied Satisfied Neutral Unsatisfied Highly Unsatisfied 1 1 (Source: Primary Data) 85
9 Observed Expected Frequency Frequency (O-E) (O-E)2 (O-E)2/E From the above analysis it is evident that, Alternate Hypothesis is accepted and Null Hypothesis is rejected. The calculated value of Chi-Square is 110.3, where as the table value at 5% level of significance is less than the table of critical value. Hence it is inferred that the employees at banks are satisfied with the freedom of time and pattern of carrying out the tasks. SUMMARY OF FINDINGS, SUGGESTIONS and CONCLUSION The test of the hypothesis-1 has proved that the employees spare an equal amount of energy for organisation and house work. The test of hypothesis-2 reveals that the employees at banks are satisfied with the freedom of time and pattern of carrying out the tasks. The banks may design some activities through which they can expect high level of performance from employees. There are no refreshing programs to the employees in the organization. By implementing such it acts as a means of motivation to the employees. The organization can provide some programs to the employees related to work life balance, by which employees can make use of it and can work & manage things effectively. The banks may provide some free health check-ups or master health checkups to the employees and their family members so that they feel secured to work in the organizational setup. The HR orientation is to a largest extent more centralized. The banks may initiate the customization on the basis of the local requirements. The employees may be given more opportunities to utilize their creativity and enhance their performance. BIBILOGRAPHY 1. Seema Sanghi, Human Resource Management Page No: Work-life balance concept and perspectives edited by P.L. Raju. 3. Dr. Sindhu, Mr. S Suman Babu Achieving Work Life Balance, Women Perspectives ISSN 2320:7787, Volume 2, No. 2, Feb Rama Subramanian Work life Balance Volume No. 47, No. 7, Page Reimara and Vasanthi Srinivasan Work- Family Balance of Indian Women Software Professionals- a Qualitative Study. 6. Nancy R Lock Wood in her work, Work Life Balance Challenges: Solutions. 7. R Baral & S Bhargava, HR interventions for Work-Life Balance evidences from organizations in India, International Journal of Business, Management And Social Sciences, volume 2, No, 1, 2011, page no Jagdeeep Singh, individual and organizational strategies to balance work life with Indian, ISSN , Volume 3, no 3, 2013, page no A K M Mominul Haque Talukder, A shifting paradigm of WLB in service content- An empirical study, Indus Journal of Management and Social Sciences 5(1):10-23(spring 2011). Website
A STUDY OF WORK LIFE BALANCE OF EMPLOYEES WITH REFERENCE TO A GARMENT INDUSTRY- UNIT
A STUDY OF WORK LIFE BALANCE OF EMPLOYEES WITH REFERENCE TO A GARMENT INDUSTRY- UNIT Abstract M. Meenakshisundaram Dr.N.Panchanatham Work-life balance can be defined as the perfect integration between
A STUDY ON WORK LIFE BALANCE OF WOMEN PROFESSIONALS IN KERALA
I J A B E R, Vol. 14, No. 14 (2016): 9933-9980 A STUDY ON WORK LIFE BALANCE OF WOMEN PROFESSIONALS IN KERALA Sony Vijayan * and Ann Mary Jones ** 1. INTRODUCTION Today India is the most powerful economy
Neeraja.S Iyer M.Sc. Biostatistics, SDNB Vaishnav College for Women, Chennai-44
International Journal of Scientific & Engineering Research, Volume 8, Issue 1, January-2017 1246 A Study On Impact of Work-Life Balance of Married Women on Human Resource Development Neeraja.S Iyer M.Sc.
A Study On Employee Empowerment With Reference To Seshasayee Paper And Boards Ltd., Erode.
IOSR Journal of Business and Management (IOSR-JBM) e-issn : 2278-487X, p-issn : 2319-7668, PP 08-12 www.iosrjournals.org A Study On Employee Empowerment With Reference To Seshasayee Paper And Boards Ltd.,
A STUDY ON JOB SATISFACTION OF BANK EMPLOYEES (WITH SPECIAL REFERENCE TO INDIAN BANK-VELLORE CITY)
Management A STUDY ON JOB SATISFACTION OF BANK EMPLOYEES (WITH SPECIAL REFERENCE TO INDIAN BANK-VELLORE CITY) Mrs. C. Sumitha 1, Dr.R.Padmaja 2 1 M.Com., SET., M.Phil., Assistant Professor, D.K.M. College
Dr. Renu Sharma. Associate Professor, Department of Management, Institute of Innovation in Technology & Management New Delhi.
The Impact of various of on the Motivation level of employees A comparative study of selected Indian Public and Private sector Banks Dr. Renu Sharma Associate Professor, Department of Management, Institute
A STUDY ON EMPLOYEE ABSENTEEISM IN V-GUARD INDUSTRIES LIMITED, COIMBATORE
A STUDY ON EMPLOYEE ABSENTEEISM IN V-GUARD INDUSTRIES LIMITED, COIMBATORE 1. S.T.Saravanakumar Asst. Prof. in Commerce with CA Dept. SNMV CAS.. 2. Mrs.Y.Prasanna, Head & Asst. Prof. in Commerce with CA
CUSTOMER ATTITUDE TOWARDS PURCHASING OF GOLD (WITH SPECIAL REFERENCE TO RITI JEWELLERY, COIMBATORE)
e-issn : 2347-9671 p- ISSN : 2349-0187 Impact Factor : 0.998 www. epratrust.com October 2014 Vol - 2 Issue- 10 CUSTOMER ATTITUDE TOWARDS PURCHASING OF GOLD (WITH SPECIAL REFERENCE TO RITI JEWELLERY, COIMBATORE)
A STUDY ON EMPLOYER BRANDING WITH SPECIAL REFERENCE TO HIROTEC INDIA PRIVATE LIMITED
Management A STUDY ON EMPLOYER BRANDING WITH SPECIAL REFERENCE TO HIROTEC INDIA PRIVATE LIMITED Karthika.M *1, Dr.V.Latha 2 *1 Assistant Professor, UG Management Sciences, Sri Ramakrishna College of Arts
Push and pull factors: influence on female managers and executives exit from the workplace, impact on job satisfaction and organizational commitment.
Push and pull factors: influence on female managers and executives exit from the workplace, impact on job satisfaction and organizational commitment. Lila N. Ntumba Shiang-Lih Chen McCain Widener University
A Study on Quality of Work Life of Employees in Textile Industry Sipcot, Perundurai.
IOSR Journal of Business and Management (IOSR-JBM) e-issn: 2278-487X.Volume 8, Issue 3 (Mar. - Apr. 2013), PP 54-59 A Study on Quality of Work Life of Employees in Textile Industry Sipcot, Perundurai.
The Relationships among Organizational Climate, Job Satisfaction and Organizational Commitment in the Thai Telecommunication Industry
The Relationships among Organizational Climate, Job Satisfaction and Organizational Commitment in the Thai Telecommunication Industry Sanguansak Bhaesajsanguan Candidate DBA Commercial College, Burapha
QUALITY OF WORK LIFE: A STUDY OF JAMMU UNIVERSITY TEACHERS
QUALITY OF WORK LIFE: A STUDY OF JAMMU UNIVERSITY TEACHERS Taranjit Rao*, R.S. Arora**, A. K. Vashisht*** *Assistant Professor, Commerce, SGGS College, Chandigarh, India. **Department of Commerce, Punjab
Keywords: Solid waste disposal, awareness, High school students, Human health
AWARENESS OF SOLID WASTE DISPOSAL AMONG HIGH SCHOOL STUDENTS Mrs.SUJATHA.S Asst. Professor in Physics Nazareth College of Education for Women Avadi Chennai-62 ABSTRACT Environmental problems like solid
EMPLOYEE RETENTION STRATEGIES IN THE BPO SECTOR- - A STUDY ON KENTECH SOLUTIONS
International Journal of Human Resource & Industrial Research (IJHRIR) ISSN: 2349 3593 (Online), ISSN: 2349 4816 (Print) Email: editor@arseam.com Instructions for authors and subscription information:
APPENDIX 1 THE SURVEY INSTRUMENT - QUESTIONNAIRE
APPENDIX 1 THE SURVEY INSTRUMENT - QUESTIONNAIRE 84 Date : September 03, 2011 MBA Research Project Questionnaire Research Title : Does Flexible Working Arrangement as one of the Work Life Benefits Foster
A STUDY ON EMPLOYEE SATISFACTION AND PERFORMANCE AT CEMENT INDUSTRIES IN RAYALASEEMA REGION
A STUDY ON EMPLOYEE SATISFACTION AND PERFORMANCE AT CEMENT INDUSTRIES IN RAYALASEEMA REGION RAMA KUMARI.M Research Scholar, Department of Management Sciences, JNTUA, Ananthapuramu, A.P, India. Dr.D.PRADEEP
A FEASIBILITY STUDY ON IMPLEMENTATION OF TOTAL QUALITY IN HUMAN RESOURCE MANAGEMENT Deepika A* 1
ISSN: 2249-7196 IJMRR/March 2017/ Volume 7/Issue 3/Article No-7/252-258 Deepika A / International Journal of Management Research & Review A FEASIBILITY STUDY ON IMPLEMENTATION OF TOTAL QUALITY IN HUMAN
A STUDY ON LEVELS OF EMPLOYEE PARTICIPATION WITH THE HIERARCHY IN BANKING SECTOR : A COMPARATIVE STUDY OF SBI & HDFC BANK
58 [ ISSN 0973-936X ] A STUDY ON LEVELS OF EMPLOYEE PARTICIPATION WITH THE HIERARCHY IN BANKING SECTOR : A COMPARATIVE STUDY OF SBI & HDFC BANK Anchal Pathak * anchal@smsvaranasi.com ABSTRACT After 1991,
Quality of work life of Employees in Small Scale Industries (With Special Reference to Tiruvannamalai Town, Tamil Nadu State, India)
Quality of work life of Employees in Small Scale Industries (With Special Reference to Tiruvannamalai Town, Tamil Nadu State, India) Desti Kannaiah 1, G. Sasikumar 2 1 Faculty Member, School of Business,
Customer Perception on E-Banking Service
Volume 8, Issue 4, October 2015 Customer Perception on E-Banking Service Dr. Uday Singh Rajput Asst. Professor, Dept. of Management Studies, Shri Ram Institute of Information Technology, Banmore Abstract
Impact of Functional Areas on Stress Level of Executives: A New Perspective
67 Pacific Business Review International Impact of Functional Areas on Stress Level of Executives: A New Perspective Dr. Payal Sarupria* The purpose of this research is to study the executive stress at
A comparative study of effective factors on employed women and men career success in SAPCO Industrial units
2015, TextRoad Publication ISSN: 2090-4274 Journal of Applied Environmental and Biological Sciences www.textroad.com A comparative study of effective factors on employed women and men career success in
Job Satisfaction among Primary School Teachers With Respect To Age, Gender and Experience
The International Journal of Indian Psychology ISSN 2348-5396 (e) ISSN: 2349-3429 (p) Volume 3, Issue 2, No.10, DIP: 18.01.183/20160302 ISBN: 978-1-329-99963-3 http://www.ijip.in January - March, 2016
WORK LIFE BALANCE- NEED OF THE HOUR
WORK LIFE BALANCE- NEED OF THE HOUR Lakshmi Chopra Asst Professor in Education Deptt, Khalsa College of Education Ranjit Avenue, Amritsar (India) A 'good job' can be both practically attractive while still
An Empirical Study on the Effect of Work/Life Commitment to Work-Life Conflict
Available online at www.sciencedirect.com Physics Procedia 24 (2012) 1343 1349 2012 International Conference on Applied Physics and Industrial Engineering An Empirical Study on the Effect of Work/Life
A Study on Consumer Preference and Satisfaction towards Sedan Cars in Coimbatore City
A Study on Consumer Preference and Satisfaction towards Sedan Cars in Coimbatore City Dr. N.Yesodha Devi Principal PSGR Krishnammal College for Women Peelamedu, Coimbatore 4 Mrs. C.Gomathy Head of the
Job satisfaction of secondary school s teachers
26 Original research International Journal of Science and Consciousness Access online at: www.ijsc.net July 2015, 1(1), 26-31 Job satisfaction of secondary school s teachers Dr. Vinitkumar M. Thakur Ahmadabad,
Job Satisfaction And Gender Factor Of Administrative Staff In South West Nigeria Universities E. O. Olorunsola, University Of Ado-Ekiti, Nigeria
Job Satisfaction And Gender Factor Of Administrative Staff In South West Nigeria Universities E. O. Olorunsola, University Of Ado-Ekiti, Nigeria ABSTRACT The study investigated the level of job satisfaction
A PROJECT ON EMPLOYEE SATISFACTION IN NALCO
A PROJECT ON EMPLOYEE SATISFACTION IN NALCO 1 CONTENTS CHAPTER-1: INTRODUCTION: COMPANY PROFILE 1.1 Vision and mission statements of the Company 1.2 Different Units of the Company 1.3 Indian Aluminum Industry
A Comparison of Stress Level of Working Women in Education and Banking Sectors in Rajkot City
Original Research A Comparison of Stress Level of Working Women in Education and Banking Sectors in Rajkot City Bhumika M. Achhnani Assistant Professor, Christ Inst. of Management, Rajkot(Gujarat), India.
NDARDIZATION OF PRODUCTS AND CONSUMER SATISFACTION IN INDIA [WITH SPECIAL REFERENCE TO FMCG'S]
NDARDIZATION OF PRODUCTS AND CONSUMER SATISFACTION IN INDIA [WITH SPECIAL REFERENCE TO FMCG'S] DR. NEETU SHARMA ASST. PROF. COMMERCE AND MANAGEMENT DEPARTMENT OF COMMERCE CAREER COLLEGE, BARKATULLAH UNIVERSITY
Ahila. D M.Phil Scholar, Department of Commerce, Sree Saraswathi Thyagaraja College, Pollachi, Tamil Nadu, India.
Consumer Behaviour on Aavin Milk and Dairy Products in Pollachi Taluk of Tamil Nadu Ahila. D M.Phil Scholar, Department of Commerce, Sree Saraswathi Thyagaraja College, Pollachi, Tamil Nadu, India. ahila.logu@gmail.com
A research work on Employee Satisfaction measurement with special reference to KRIBHCO, Surat
Vol.3, Issue.1, Jan-Feb. 2013 pp-523-529 ISSN: 2249-6645 A research work on Employee Satisfaction measurement with special reference to KRIBHCO, Surat Ekta Sinha Asst. Professor, Uka Tarsadia University,
Cognitive Factors and its Impact on Job Satisfaction- A Study on Selected Information Technology Enabled Service Companies in Bengaluru
DOI:10.18311/sdmimd/2017/15724 Cognitive Factors and its Impact on Job Satisfaction- A Study on Selected Information Technology Enabled Service Companies in Bengaluru Anthony Samson 1 * and K. Nagendra
Job Satisfaction of Room Service Personnel in Star Hotels
International Journal of Business Administration and Management. ISSN 2278-3660 Volume 7, Number 1 (2017), pp. 1-8 Research India Publications http://www.ripublication.com Job Satisfaction of Room Service
Impact of Quality of Work Life on Employee Satisfaction in Hotel Industry
IOSR Journal of Business and Management (IOSR-JBM) e-issn: 2278-487X, p-issn: 2319-7668. Volume 16, Issue 3. Ver. IV (Feb. 2014), PP 37-44 Impact of Quality of Work Life on Employee Satisfaction in Hotel
CHAPTER-IV DATA ANALYSIS AND INTERPRETATION
CHAPTER-IV DATA ANALYSIS AND INTERPRETATION 4.1 Introduction Data analysis is a process of assigning meaning to collected data, analysing significance and determination of findings and conclusions. Data
A study on consumer s perception and buying pattern towards health drinks with special reference to rural areas of Coimbatore district
2016; 2(4): 187-191 ISSN Print: 2394-7500 ISSN Online: 2394-5869 Impact Factor: 5.2 IJAR 2016; 2(4): 187-191 www.allresearchjournal.com Received: 21-02-2016 Accepted: 22-03-2016 Dr. P Sekar Dr. P.SEKAR,
INTERNATIONAL JOURNAL OF ADVANCED RESEARCH IN MANAGEMENT (IJARM)
INTERNATIONAL JOURNAL OF ADVANCED RESEARCH IN MANAGEMENT (IJARM) International Journal of Advanced Research in Management (IJARM), ISSN 0976 6324 ISSN 0976-6324 (Print) ISSN 0976-6332 (Online) Volume 1,
Presented By- Md. Mizanur Rahman Roll No: GPP-03 DU Registration: 213,
Presented By- Md. Mizanur Rahman Roll No: GPP-03 DU Registration: 213, 2010-2011 Acknowledgement I like to express my gratitude to honorable faculty Dr. Muhammad G. Sarwar and Dr. Chowdhury Saleh Ahmed
Author please check for any updations
The Relationship Between Service Quality and Customer Satisfaction: An Empirical Study of the Indian Banking Industry Sunayna Khurana* In today s intense competitive business world, the customer is educated
SCHOUTEN RESEARCH ENGAGEMENT SURVEYS
SCHOUTEN RESEARCH ENGAGEMENT SURVEYS High-value services plays an increasingly important role in our economy. The importance of human capital is therefore also growing. Highquality human capital. Several
A STUDY ON THE DEMOGRAPHY OF THE EMPLOYEES OF THE BPO SECTOR. Dr. E. Vijila 2 Director, Kct Business School, Kumaraguru College of Technology
Available online at : http://euroasiapub.org Vol. 6, Issue 10, October - 2016, pp. 78~86 ISSN(o): 2231-4334 ISSN(p): 2349-6517, Impact Factor: 5.96 Thomson Reuters ID: L-5236-2015 A STUDY ON THE DEMOGRAPHY
Recruitment and Selection (International Staffing): Dr. Shyamal Gomes
Chapter 4: (of IHRM) Recruitment and Selection (International Staffing): Dr. Shyamal Gomes Introduction: The first step in staffing involves Human Resource Planning (HRP), which is understood as the process
Relationship Between Employee Motivation And Performance Of The Employees Working In Retail Sector In Jaipur Dr. Neha Sharma, Ms.
Relationship Between Employee Motivation And Performance Of The Employees Working In Retail Sector In Jaipur Dr. Neha Sharma, Ms. Avni Sharma Dr. Neha Sharma, Assistant Professor, Department of Commerce,
CREATIVITY AUDIT QUESTIONNAIRE
CREATIVITY AUDIT QUESTIONNAIRE CREATIVITY AUDIT This audit aims to record your opinion about creativity at work in order to better address your organizational needs in terms of creativity and innovation.
INTERNATIONAL JOURNAL OF MANAGEMENT (IJM)
INTERNATIONAL JOURNAL OF MANAGEMENT (IJM) ISSN 0976-6502 (Print) ISSN 0976-6510 (Online) Volume 7, Issue 2, February (2016), pp. 76-85 http://www.iaeme.com/ijm/index.asp Journal Impact Factor (2016): 8.1920
QUALITY OF WORK LIFE OF EMPLOYEES WORKING IN PRIVATE SECTOR BANKS OF RAIPUR REGION WITH SPECIAL REFERENCE TO ICICI BANK LTD.
QUALITY OF WORK LIFE OF EMPLOYEES WORKING IN PRIVATE SECTOR BANKS OF RAIPUR REGION WITH SPECIAL REFERENCE TO ICICI BANK LTD., RAIPUR Suresh K. Pattanayak 1, Dr. Monika Sethi 2 1,2 Asst. Professor,Raipur
IMPACT OF ORGANIZATION CHANGE ON EMPLOYEES PERFORMANCE IN MARUTI SUZUKI
Available online at : http://euroasiapub.org Vol. 6, Issue 11, November - 2016, pp. 16~21 ISSN(o): 2231-4334 ISSN(p): 2349-6517, Impact Factor: 5.96 Thomson Reuters ID: L-5236-2015 IMPACT OF ORGANIZATION
ORGANIZATIONAL COMMITMENT AMONG PHYSICAL EDUCATION ABSTRACT
THE RELATIONSHIP BETWEEN INTRINSIC MOTIVATION AND ORGANIZATIONAL COMMITMENT AMONG PHYSICAL EDUCATION TEACHERS OF SANANDAJ CITY AKRAM ABBAS ZADEH 1, JALIL MORADI* 2 AND KOROSH VEISI 2 1 Department of Physical
STRESS MANAGEMENT-A CASE STUDY ON SELECTED PRIVATE BANKS OF LUDHIANA.
STRESS MANAGEMENT-A CASE STUDY ON SELECTED PRIVATE BANKS OF LUDHIANA. KAVITA GUJRAL Asst. Professor, PCTE Group Of Institutes, Ludhiana Punjab 141001 ABSTRACT The present paper focuses on stress management
A STUDY ON THE CONSUMERS' BUYING BEHAVIOR TOWARDS ORGANIC FOOD PRODUCTS IN THANJAVUR DISTRICT
A STUDY ON THE CONSUMERS' BUYING BEHAVIOR TOWARDS ORGANIC FOOD PRODUCTS IN THANJAVUR DISTRICT J.PADMATHY 1 R.SARASWATHY 2 1 Assistant Professor, AnnaiVailankanni Arts and Science College, Thanjavur. 2
STUDENT TEACHERS AWARENESS ON ENVIRONMENTAL POLLUTION
STUDENT TEACHERS AWARENESS ON ENVIRONMENTAL POLLUTION Mrs. T. SUNDARAVALLI Assistant professor in Psychology St. Justin s College of Education Madurai - 9 ABSTRACT Environment is the utmost important part
EmployeeEmpowermentAnEmpiricalStudy
Global Journal of Management and Business Research: A Administration and Management Volume 17 Issue 4 Version 1.0 Year 2017 Type: Double Blind Peer Reviewed International Research Journal Publisher: Global
EFFECTIVENESS OF PACKAGING OF AAVIN DAIRY PRODUCTS IN ERODE TOWN - AN EMPIRICAL ANALYSIS
EFFECTIVENESS OF PACKAGING OF AAVIN DAIRY PRODUCTS IN ERODE TOWN - AN EMPIRICAL ANALYSIS Dr. S. Kalaiselvi*; C. Sangeetha**; S. Priyanga*** *Assistant Professor & Head, Vellalar College for Women, Erode.
INTERPRETATIVE REPORT
Gabriele Giorgi, Vincenzo Majer INTERPRETATIVE REPORT Name: Test date: Sample Test 05/06/2014 Gender male Seniority of service (years) 13 Age at the time of taking the test 38 Position within the organisation
GENDER DISCRMINATION AT WORK PLACE & ITS IMPACT ON EMPLOYEE S PERFORMANCE
KAAV INTERNATIONAL JOURNAL OF ECONOMICS,COMMERCE & BUSINESS MANAGEMENT GENDER DISCRMINATION AT WORK PLACE & ITS IMPACT ON EMPLOYEE S PERFORMANCE ANKUR BHUSHAN Phd Research scholar Sri SatyaSai University
A STUDY ON THE IMPACT OF WORK ENVIRONMENT ON EMPLOYEE PERFORMANCE
A STUDY ON THE IMPACT OF WORK ENVIRONMENT ON EMPLOYEE PERFORMANCE Ms. BINDU ANTO OLLUKKARAN Assistant Professor, Westfort Higher Education Trust, Thrissur E Mail: binduantollukkaran@gmail.com DR. RUPA
Til Stress Do Us Part: An EAP's Perspective on Marital/Relationship Issues. Insights from the Shepell fgi Research Group
Til Stress Do Us Part: An EAP's Perspective on Marital/Relationship Issues Insights from the Shepell fgi Research Group Til Stress Do Us Part: An EAP's Perspective on Marital/Relationship Issues EXECUTIVE
Journal of Marketing and HR
SCITECH Volume 3, Issue 1 RESEARCH ORGANISATION May, 2016 Journal of Marketing and HR www.scitecresearch.com Impact of Biometric Attendance System in Higher Educational Institutes (HEIs) of India: A Perception
SRJIS/BIMONTHLY/DR. NITIN GHORPADE ( ) STRATEGIES FOR ACHIEVING WORK LIFE BALANCE
STRATEGIES FOR ACHIEVING WORK LIFE BALANCE Sucheta Ratnakar Dalvi, Mamasaheb Mohole College, Paud Road, Pune 38. Nitin. L. Ghorpade, Ph. D. Principal, Prof. Ramkrishna More Art, Commerce and Science College,
E X E C U T I V E B R I E F I N G S E R I E S
Boston College Center for Work & Family E X E C U T I V E B R I E F I N G S E R I E S Work Life in India Work-Life in China This presentation is a companion to the Boston College Center for Work & Family
Impact of Banker Customer Relationship on the Effective Ussage of the Techonology Enabled Services in Banks: An Empirical Evidence
IOSR Journal of Business and Management (IOSR-JBM) e-issn: 2278-487X, p-issn: 2319-7668. Volume 14, Issue 1 (Sep. - Oct. 2013), PP 15-21 Impact of er Customer Relationship on the Effective Ussage of the
Relationships between Working Hours and Productivity: The Case of Food Services and Information Communication Industries in Hong Kong
Advances in Economics and Business 2(7): 281-292, 2014 DOI: 10.13189/aeb.2014.020704 http://www.hrpub.org Relationships between Hours and Productivity: The Case of Food Services and Information Communication
A Study on Quality of Work Life among Employees in Cairo Amman Bank
Journal of Financial Risk Management, 2017, 6, 191-200 http://www.scirp.org/journal/jfrm ISSN Online: 2167-9541 ISSN Print: 2167-9533 A Study on Quality of Work Life among Employees in Cairo Amman Bank
Chapter IX Limitations and Future Scope
Chapter IX Limitations and Future Scope CHAPTER IX Limitations and Future Scope Introduction : There is always a room for improvement and this research study is not an exception. The study relies on the
Impact of Packaging on Consumers Buying Behaviour: A Case Study of Mother Dairy, Kolkata
Parikalpana - KIIT Journal of Management 27 Impact of Packaging on Consumers Buying Behaviour: A Case Study of Mother Dairy, Kolkata Bidyut Kumar Ghosh Chinsurah, Hooghly (WB), bidyutbwn@gmail.com ABSTRACT
I, SUBSCRIBERS SATISFACTION TOWARDS MOBILE COMMUNICATION SERVICE PROVIDERS IN THOOTHUKUDI DISTRICT A STUDY
SUBSCRIBERS SATISFACTION TOWARDS MOBILE COMMUNICATION SERVICE PROVIDERS IN THOOTHUKUDI DISTRICT A STUDY Dr. S. Anthony Rahul Golden Dean of Students & HOD of Commerce, Loyola College, Mettala, Namakkal,
RURAL CUSTOMERS AWARENESS AND SATISFACTION ON E- BANKING. Pollachi.
RURAL CUSTOMERS AWARENESS AND SATISFACTION ON E- BANKING S.LOGANAYAKI 1 M.KANAGAMANI 2 1 Assistant Professor, PG Department of Commerce with Computer Applications, NGM College, Pollachi. 2 Research Scholar,
A STUDY ON EMPLOYEE ABSENTEEISM IN SUNDARAM BRAKE LININGS LTD., CHENNAI.
A STUDY ON EMPLOYEE ABSENTEEISM IN SUNDARAM BRAKE LININGS LTD., CHENNAI. M.S.Vijaya Rao Dr. S.Sheela Rani Abstract Modern industry with its high degree of specialization and interdependence of operations,
IMPACT OF CORE SELF EVALUATION (CSE) ON JOB SATISFACTION IN EDUCATION SECTOR OF PAKISTAN Yasir IQBAL University of the Punjab Pakistan
IMPACT OF CORE SELF EVALUATION (CSE) ON JOB SATISFACTION IN EDUCATION SECTOR OF PAKISTAN Yasir IQBAL University of the Punjab Pakistan ABSTRACT The focus of this research is to determine the impact of
Evaluating the differences between Managerial and Executive level Personal Competencies -A critical analysis of select IT companies
BHAVAN S INTERNATIONAL JOURNAL OF BUSINESS Vol:4, 2 (2010) 71-76 ISSN 0974-0082 Evaluating the differences between Managerial and Executive level Personal Competencies -A critical analysis of select IT
ANALYSIS OF ATTITUDES AND BEHAVIOURS OF EMPLOYEES TOWARDS ORGANISATIONAL CHANGE
International Journal of Human Resource Management and Research Vol.1, Issue.1 (2011) 1-13 ANALYSIS OF ATTITUDES AND BEHAVIOURS OF EMPLOYEES TOWARDS ORGANISATIONAL CHANGE ABSTRACT Gurmeetsingh Sikh Nribm
CONSUMER SATISFACTION TOWARDS SELECTED HEALTH DRINKS IN TIRUCHIRAPPALLI TOWN
INTERNATIONAL JOURNAL OF MANAGEMENT (IJM) International Journal of Management (IJM), ISSN 0976 6502(Print), ISSN 0976-6510(Online), ISSN 0976-6502 (Print) ISSN 0976-6510 (Online) Volume 6, Issue 1, January
Creating a Culture of Flexibility:
Boston College Center for Work & Family E X E C U T I V E B R I E F I N G S E R I E S Creating a Culture of Flexibility: What it is, Why it matters, How to make it work. This presentation is a companion
A STUDY ON OCCUPATIONAL STRESS AMONG IT PROFESSIONALS CHENNAI
A STUDY ON OCCUPATIONAL STRESS AMONG IT PROFESSIONALS CHENNAI *M. Siva Kumar,Research Scholar,Bharathidasan University,Tirucirapalli. E-Mail: sivakumarche@gmail.com ** Dr. A. MOHAMMED SIDDIQUE,Reader,Department
IMPACT OF WORK LIFE BALANCE AND STRESS MANAGEMENT ON JOB SATISFACTION AMONG THE WORKING WOMEN IN PRIVATE SECTOR BANKS OF RAJASTHAN
IMPACT OF WORK LIFE BALANCE AND STRESS MANAGEMENT ON JOB SATISFACTION AMONG THE WORKING WOMEN IN PRIVATE SECTOR BANKS OF RAJASTHAN Poonam Sharma 1, Dr. Purshottam Dayal 2 1,2 Department of Management Studies,
Performance of Self Help Groups in Hoshiarpur District of Punjab, India: An Empirical Analysis
www.ijetmas.com April 017, Volume 5, Issue 4, ISSN 349-4476 Performance of Self Help Groups in Hoshiarpur District of Punjab, India: An Empirical Analysis Dr. Munish Kapila 1 Mrs. Harjot Kaur Abstract:
Evaluation Summary of The Mentor Program at Abbott Laboratories
Evaluation Summary of The Mentor Program at Abbott Laboratories by Terrie Nolinske TNI Consultants Spring 1994 Terrie Nolinske, Principal, TNI Consultants tni@tniconsultants.com www.tniconsultants.com
IN HUMAN RESOURCE MANAGEMENT
RESEARCH AND PRACTICE IN HUMAN RESOURCE MANAGEMENT Lu, L. & Lin, G. C. (2002). Work Values and Job Adjustment of Taiwanese workers, Research and Practice in Human Resource Management, 10(2), 70-76. Work
A good job empowers the worker
SAK Good Job Index 2016 A good job empowers the worker SAK Good Job Index 2016 A good job empowers the worker ISBN 978-951-714-308-0 Kannen kuva: Reijo Nenonen / Vastavalo.fi 2 The SAK Good Job Index
A STUDY TO IDENTIFY THE VARIOUS LEVELS OF JOB SATISFACTION AMIDST DOCTORS WORKING IN COIMBATORE CITY HOSPITALS
International Journal of Research in Social Sciences Vol. 7 Issue 8, August 2017, ISSN: 2249-2496 Impact Factor: 7.081 Journal Homepage: Double-Blind Peer Reviewed Refereed Open Access International Journal
MEASURING PUSH, PULL AND PERSONAL FACTORS AFFECTING TURNOVER INTENTION: A CASE OF UNIVERSITY TEACHERS IN PAKISTAN
Volume 3, Issue 1, pp. 167-192, June 2010 ISSN-1843-763X MEASURING PUSH, PULL AND PERSONAL FACTORS AFFECTING TURNOVER INTENTION: A CASE OF UNIVERSITY TEACHERS IN PAKISTAN Iqtidar ALI SHAH, Zainab FAKHR,
A Study of Component Gender in Job Satisfaction of University Lecturers
Ref: 6.16 Type: Working Paper Stream: Gendered Issues in HRD A Study of Component Gender in Job Satisfaction of University Lecturers Ali Hajiha Islamic Azad University, North Tehran Branch Iran. a_hajiha@iau-tnb.ac.ir
Integrating Succession and Gender Issues from the Perspective of the Daughter of Family Enterprise across the U.S. and EU
Integrating Succession and Gender Issues from the Perspective of the Daughter of Family Enterprise across the U.S. and EU Christina CONSTANTINIDIS EGID Studies on Gender and Diversity in management University
Chapter 5 DATA ANALYSIS & INTERPRETATION
Chapter 5 DATA ANALYSIS & INTERPRETATION 205 CHAPTER 5 : DATA ANALYSIS AND INTERPRETATION 5.1: ANALYSIS OF OCCUPATION WISE COMPOSITION OF SUBSCRIBERS. 5.2: ANALYSIS OF GENDER WISE COMPOSITION OF SUBSCRIBERS.
Impact of Emotional Stability on Job Satisfaction
EUROPEAN ACADEMIC RESEARCH Vol. I, Issue 12/ March 2014 ISSN 2286-4822 www.euacademic.org Impact Factor: 3.1 (UIF) DRJI Value: 5.9 (B+) Impact of ROHAIL KHAN 1 Department of Petroleum and Gas BUITEMS Quetta,
The Role and Impact of Cultural Dimensions on Information Systems Security in Saudi Arabia National Health Service
The Role and Impact of Cultural Dimensions on Information Systems Security in Saudi Arabia National Health Service Saleh Alumaran, Giampaolo Bella and Feng Chen Software Technology Research Laboratory
RESPONDANT: MANAGEMENT
RESPONDANT: MANAGEMENT A QUESTIONNAIRE ON HRD POLICIES AND PRACTICES OF TOURISM INDUSTRY AN EMPERICAL STUDY OF SELECTED TOURISM PLACES IN GUJARAT Respondents Profile (1) Name and address of the organisation
Profile of Anganwadi workers and their Job Satisfaction
ISSN No. 0974-035X An Indexed Refereed Journal of Higher Education Towards Excellence UGC-ACADEMIC STAFF COLLEGE, GUJARAT UNIVERSITY, AHMEDABAD, INDIA Profile of Anganwadi workers and their Job Satisfaction
SCDLMCE1 Lead and manage effective communication systems and practice
Lead and manage effective communication systems and practice Overview This standard identifies the requirements when leading and managing effective systems and practice for communication in settings where
International Journal of Economics, Commerce and Management United Kingdom Vol. VI, Issue 2, February 2018
International Journal of Economics, Commerce and Management United Kingdom Vol. VI, Issue 2, February 2018 http://ijecm.co.uk/ ISSN 2348 0386 THE INFLUENCE OF MOTIVATION FACTORS TO WORK SATISFACTION AND
Benchmarking Report on Workplace Effectiveness and Flexibility Executive Summary
Benchmarking Report on Workplace Effectiveness and Flexibility Executive Summary PREPARED FOR: WORKSITE LOCATION: Company X Chicago, IL ORG ID NUMBER: 123456, www.familiesandwork.org Sloan Award Benchmarking
Virtual Work and Work-Life Balance for Managers
International Journal of Business and Management; Vol. 9, No. 11; 2014 ISSN 1833-3850 E-ISSN 1833-8119 Published by Canadian Center of Science and Education Virtual Work and Work-Life Balance for Managers
e-issn : p- ISSN : Impact Factor : www. epratrust.com October 2014 Vol - 2 Issue- 10
e-issn : 2347-9671 p- ISSN : 2349-0187 Impact Factor : 0.998 www. epratrust.com October 2014 Vol - 2 Issue- 10 WOMEN EMPLOYEES PARTICIPATION IN TRADE UNIONS PUBLIC SECTOR COMPANIES Dr.M.Uma Devi 1 & Dr.D.Sudhakar
SPRING 2012 EMPLOYEE OUTLOOK PART OF THE CIPD OUTLOOK SERIES
SPRING 2012 EMPLOYEE OUTLOOK PART OF THE CIPD OUTLOOK SERIES EMPLOYEE OUTLOOK PART OF THE CIPD OUTLOOK SERIES Summary of key findings 2 Job satisfaction and engagement 4 Employee attitudes towards managers
SEWING THREADS BRAND PREFERENCES OF TAILORS IN CUDDALORE DISTRICT
SEWING THREADS BRAND PREFERENCES OF TAILORS IN CUDDALORE DISTRICT Dr. N. Kesavan Assistant Professor and Research Supervisor, Commerce Wing, DDE, Annamalai University, Annamalai Nagar - 608 002 Mr. M.
Consumer Preference Utilizing Mobile Communication Service Providers in Coimbatore District
International Journal of Business and Management Invention ISSN (Online): 2319 8028, ISSN (Print): 2319 801X Volume 2 Issue 9ǁ September. 2013ǁ PP.01-05 Consumer Preference Utilizing Mobile Communication
Revisiting Work-Life Issues in Canada: The 2012 National Study on Balancing Work and Caregiving in Canada
Revisiting Work-Life Issues in Canada: The 12 National Study on Balancing Work and Caregiving in Canada Linda Duxbury, PhD, Professor, Sprott School of Business, Carleton University, Ottawa, Ontario, Canada