The State of Mind: Outreach of Limited English Populations(LEP) through Volunteers
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- Sherilyn Henderson
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1 The State of Mind: Outreach of Limited English Populations(LEP) through Volunteers
2 TODAY S SPEAKERS Xiomara Moran Catholic Charities Galveston-Houston VISTA Disaster Resilience Specialist Lars Anderson Upbring The New LSS VISTA Resilience Program Organizer
3 WHAT ARE LEP INDIVIDUALS? Individuals with limited ability to Speak Write Read
4 EXECUTIVE ORDER IMPROVING ACCESS TO SERVICES FOR PERSONS WITH LIMITED ENGLISH PROFICIENCY, Examine Prepare Work the services they provide and develop and implement a system by which LEP persons can meaningfully access those services consistent with, and without unduly burdening, the fundamental mission of the agency; a plan to improve access to their federally conducted programs and activities by eligible LEP persons; to ensure that recipients of federal financial assistance provide meaningful access to their LEP applicants and beneficiaries; and Provide guidance to recipients of federal financial assistance regarding their obligations to ensure that LEP persons have meaningful access to their programs and services.
5 CONSIDER: How are we outreaching to LEP individuals?
6 EXAMINE Identify all populations with Limited English Proficiency Engage with target population(s) to assess language and literacy competency. Assess target population s understanding of the natural hazard and risk
7 PREPARE Determine key partners Serve as Liaison between emergency management Outreach to local VOAD agencies (COADs) and other organizations to inform and invite to participate in initiative. Internal Outreach
8 WORK AND PROVIDE GUIDANCE Internal preparedness Meaningful access to their programs and services Assess and re-assess procedures and curriculum for LEP population
9 STEP ONE: EXAMINATION
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21 2012 LANGUAGE MAP LEP In Harris County Total population 17% Total LEP 83% Reference:
22 Harris County Languages Top LEPs: Top 5 Languages:
23 TARGET POP. CITY: PASADENA, TX- FACTS (2010 CENSUS STATS) Population: 153,784 (2015) Under 18: 30.7% Over 65: 8.3% Female: 50.3% Foreign born: 25% LEP: 44.6% (2015) With a disability (2015): 8.1% In poverty*: 20% Land area in square miles: Median income (2015): $48,004 Per capita income in past 12 months (2015): $20, % with citizenship (lower than the national average of 93%) Languages other than English: Spanish (44.6%), Scandinavian, Vietnamese High level of Vietnam Veterans (2,250) Close by University: San Jacinto Community College (66.1%) and University of Houston-Clear Lake (32.5%) Other vocational: Regency Beauty Institute- Pasadena, Texas Chiropractic College Foundation Inc, Interactive Learning Systems-Pasadena 54.3% are home owners Largest percent have 2 cars, then one car. 1,144 people have no cars 81% drove alone 74 Churches Reference: and
24 HOW TO OUTREACH PASADENA Survey schools and individuals Parishes in Pasadena CERT Team in Pasadena Harris County OEM Pasadena Police training Pasadena Public Library Pasadena Public Schools and Catholic Schools Pasadena Nursing Home Pasadena vocational schools Volunteer presentations
25 WHAT ARE SOME WAYS TO ENGAGE THE TARGET POPULATION?
26 CONSIDER: How are we assessing target population understanding of natural hazards and risk?
27 STEP 2: PREPARE
28 PLANNING DEBRIEF Milestones Stakeholders Engagement Stakeholders List the Priority and make an outreach plan Milestones Set goals and potential roadblocks Engagement Preparation, partnership, and credibility Stakeholder +Milestones + Engagement = Outcomes
29 Stakeholders STAKEHOLDER CONSIDERATIONS What do your stakeholders care about? What are their missions? At which stage are they critical? How are you receiving feedback?
30 Milestones MILESTONE CONSIDERATIONS What are your shared goals? Where do your missions intersect? What are the marks of successful outreach? With which metrics are you measuring your successes? What are typical roadblocks in this work and how may they be addressed?
31 Engagement ENGAGEMENT CONSIDERATIONS In what ways are you already connected to stakeholders? Where do other connecting opportunities lie? Is there an outreach plan in place? Does it lay out common goals and communications? How are you communicating the stake that they have in your resilience goals?
32 PLANNING DEBRIEF
33 MY OUTCOMES
34 STEP 3: WORK AND PROVIDE GUIDANCE
35 UTILIZING VOLUNTEERS IN PREPAREDNESS OUTREACH Work and provide guidance Volunteer Mobilization Capacity building in internal training Meaningful access through community outreach Assess and re-assess
36 STEPS TO VOLUNTEER MOBILIZATION: Research statistics of volunteer work in your area Create a volunteer position Have a KISS recruitment plan message Develop a screening process Make an orientation and training Assess and re-assess Celebrate
37 WHAT AM I CURRENTLY DOING Volunteer Mobilization & Stakeholders Disaster Preparedness training for refugees Parish outreach Attending Community and CERT meetings Internal Internal training with emphasis of LEP populations Updating manuals Exercises for fires, tornadoes, earthquakes Growing the Gulf Coast VOAD
38 WHAT ARE SOME WAYS TO ENGAGE THE TARGET POPULATION? Solution with Milestones: Publicizing the availability of language services, locations of public gatherings, and other key information about your programs and activities in ethnic media
39 Solution with Engagement: Including LEP individuals and language access issues into disaster training exercises helps emergency responders respond effectively
40 OUTREACH TO LOCAL VOAD AGENCIES (COAD OR LTRC) AND INTERNAL OUTREACH
41 THANK YOU ANY QUESTIONS? Xiomara Moran For Information Contact: Lars Anderson For Information Contact:
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