CSA Z1003: The National Standard on Psychological Health and Safety in the Workplace

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2 CSA Z1003: The National Standard on Psychological Health and Safety in the Workplace Schedule II Conference October, 2014 Kathleen Gratton, Attendance Support Consultant

3 Agenda Overview of the CSA Z1003 What is it? Why was it created? Mental Injury Psychological Health and Safety Management System (PHSMS) Practical Implementation Considerations Essential Elements

4 CSA Z1003 What is it? Released January 2013 Championed by the Mental Health Commission of Canada (MHCC) Developed by Canadian Standards Association (CSA) and the Bureau normalization du Quebec (BNQ) First of its kind in the world

5 CSA Z1003 Why? Mental Health in the workplace is an issue that impacts all workplaces 1 in 5 Canadians will experience a mental health problem or illness this year Any given week, approximately 500,000 Canadians will not go to work because of mental illness The Canadian economy loses almost $50 billion each year due to mental illness

6 CSA Z1003 Why? Serious harm is being done to workers that could be prevented or significantly reduced This harm is referred to as mental injury Mental injury is a significant but largely ungoverned risk for organizations

7 Mental Injury Typical Forms of Mental Injury Depression Anxiety Burnout PTSD

8 Mental Injury Potential Contributors to Mental Injury Treatment of employees by supervisors Treatment of employees by co-workers Management of employees returning to work Management of employees while on disability leave Management of employees with mental disorders Dismissal and how it is done

9 Mental Injury Conduct Foreseeably Leading to Mental Injury Harassment Bullying Mobbing Discrimination

10 CSA Z1003 What is it? Voluntary set of guidelines, tools and resources to help organizations of all sizes in all sectors to promote good mental health and prevent psychological harm due to workplace factors for every employee Sets a new higher standard of care in the workplace directed at how we behave toward one another

11 Psychological Health and Safety Management System (PHSMS) The Standard requires that: Employers use a systematic approach to assess and address risks to the psychological health of workers that arise in whole or in part from certain ways in which work is organized and people are managed

12 Psychological Health and Safety Management System (PHSMS) A psychologically safe system of work: Routinely identifies and eliminates situations which could foreseeably lead to significant injury to employee mental health resulting from negligent, reckless or intentional acts and omissions Performs its due diligence in taking every reasonable precaution to protect the mental health of employee

13 Psychological Health and Safety Management System (PHSMS) A PHSMS that meets CSA Standard requirements includes: Hazard identification Elimination of hazards that can be eliminated Assessment of the level of risk for hazards that cannot be eliminated Preventative and protective measures used to eliminate identified hazards and control risk Priority process reflecting the size, nature and complexity of the hazard and risk

14 Psychological Health and Safety Management System (PHSMS) 5 key elements of a PHSMS: Commitment, leadership and participation Planning Implementation Evaluation and corrective action Management review

15 Commitment, Leadership, Participation Commit to the vision of the Standard Document the commitment Obtain Senior Leadership approval of the policy statement Role of Senior Leadership in communicating the vision Participation of all key stakeholders

16 Planning Why? Identify and prioritize psychological health and safety: Risks Legal requirements Gaps Opportunities for improvement

17 Planning Planning Process Planning for management of psychological health and safety in the workplace Goal setting Ongoing monitoring and continual improvement Assessment of existing psychological health and safety strategy Recognition of current practices already protecting and promoting psychological health and safety

18 Planning Examine existing in-house data Determines where you need to focus your efforts Establishes baseline for evaluating effectiveness Determines the extent of mental disability and injury

19 Planning Examine existing in-house data Determine data collection process qualitative, quantitative, or mixed methods Review data from various sources High Level Survey Key stakeholders Confirm what is currently in place and possible gaps

20 Planning Review psychosocial risk factors to be assessed Psychological support Organizational culture Clear leadership and expectations Civility and respect Psychological job demands Growth and development Recognition and reward

21 Planning Review psychosocial risk factors to be assessed Involvement and influence Workload management Engagement Work/life balance Psychological protection from violence, bullying and harassment Protection of physical safety

22 Planning Determine survey methodology Tools from The Standard: Sample Audit Tool Guarding Work Check List for a Psychologically Safe Workplace

23 Implementation Communicate intentions Administer survey Analyze results Identify and prioritize risks SMART goals Assign resources Execute the plan

24 Communication Part of Change Management process Required for: successful program implementation Program sustainability Include key stakeholders in development of strategy and communication methods Information sessions and training for employees Support as necessary to assist employees in adapting to changes

25 Resourcing Sufficient: Authority Resources Knowledge, authority and skills: To fulfill their roles To operationalize the PHSMS

26 Evaluation and Corrective Action Re-examine data Repeat surveys Revise policies, procedures and practices where indicated

27 Management Review Scheduled reviews of PHSMS Address degree to which goals are being achieved Includes: Review and analysis of key outcome data Assessment of the level of conformance of the PHSMS to the Standard Detailed review of findings considered significant Organizational and reporting requirements

28 Management Review Outcome of Review Process: Identification of opportunities for improvement Corrective actions to be implemented Review and update of policies and procedures Review and update of objectives and action plans Communication of ongoing commitment

29 Practical Implementation Considerations for Employers Champion/Committee Commitment/Policy Statement Communication Strategy Data Review Survey Methodology and Implementation Prioritizing risks/hazards Create and implement action plan Evaluate outcomes

30 Benefits of Adopting the Standard Risk mitigation Liability avoidance Cost control Recruitment incentive Retention advantage Sustainability/Organizational Excellence

31 Risks of Not Doing It Right Not engaging the workforce and key stakeholders Taking a checklist approach Rushing to survey Assessing without addressing risks Relegating to junior employees

32 Where to find the Standard The Standard is free to download from the CSA website: and-safety-management/cancsa-z bnq /invt/z

33 Thank you! Questions?