METRIC DRIVEN INCENTIVES

Transcription

1 METRIC DRIVEN INCENTIVES One Member s Approach to Safety Excellence James M Decker, CSP, CESSWI Director Environmental Health & Safety

2 Defining the Obvious Reward and Incentive Programs are Ineffective Even Harmfull To many this will come as a shock. Reward, incentive, motivational and merit programs are sincere, well-intentioned efforts to recognize the good that people do. How could they be the wrong thing to do? How could they be ineffective and even harmful! (Alfie Kohn)

3 Safety Programs vs. Safety Systems What s the difference? What are the components of a successful safety program? What are the components of a successful safety system? Which works best for an effective incentive program?

4 The Most Important Definition A WELL ESTABLISHED SAFETY PROGRAM IS JUST THE BEGINNING FOR AN INNOVATIVE PROGRAM TO BE SUCCESSFUL

5 Important Definitions Incentive noun - something that incites or tends to incite to action or greater effort, as a reward offered for increased productivity. adjective - inciting, as to action; stimulating; provocative. Program noun - a plan of action to accomplish a specified end: a school lunch program. verb - to cause to absorb or incorporate automatic responses, attitudes, or the like; condition.

6 Important Definitions Lagging indicator Lagging indicators confirm long-term trends, but they do not predict them. Leading indicator A measurable economic factor that changes before the economy starts to follow a particular pattern or trend.

7 Important Definitions Metric noun - standard of measurement Drive[n] verb - to set or keep in motion or operation

8 Effective Safety Incentive Program What is effective? How is effectiveness measured? How do employees feel about the program? Where does management fit in the program? Why does the program bring value?

9 Incentive Paradox? Reading for pizza s program Welfare Stimulus Paycheck Other examples?

10 Blach Construction Case Study Superintendant Safety Incentive Program (SSIP) Raffles Audit Spot Awards Project Safety Award Supervisor Safety Award (quarterly)

11 Deming s

12 Optimizing the System Hoshin Planning Continuous improvement process Volunteer Protection Program

13 Measuring? Why Measure? Subjective Objective Historical outcomes Desired outcomes

14 Safety Excellence Consultants Safety Management No safety process Compliance driven Stellar performance driven Operational inclusion Safety Quality Production

15 Why Safety? TO PROTECT YOU; FROM YOU; INSPITE OF YOU!

16 Balancing Safety Excellence The scales must be off IIPP/Safety Program Funding Policies Inspections/audits Regulatory Compliance Procedures Incident investigation Performance review Training PPE MANAGEMENT Work Comp Incentives RCA Comply/Conform Work/Don t Work WORKER

17 Safety Management The basic safety program No established process Poor safety performance Compliance safety program Minimum standards Cop mentality Innovative safety program Leadership Organizational culture basic compliance innovative Safety Excellence

18 Motivation or Inspiration? Motivate The greatest management conceit is that we can "motivate" people. We can't. Motivation is there, inside people. (Peter R. Scholtes) Pay raise or pay deduction Inspire Remove de-motivators Focus on improving the process Focus on customers

19 Blach s Plan Plan Eliminate the SSIP Establish a Safety Development Team Identify the safety drivers within Blach Prioritize desired outcomes Develop game plan for implementation Set a target date for implementation

20 Blach s Implementation Do Phase program Phase Spot Award Phase Project Safety Award Phase Individual Safety Award

21 Blach s Study Study Scorecard Metrics Lessons learned

22 Blach s Action Act Go/No-Go Continuous improvement

23 Blach s Success Team environment Safety as an operational function Cross training (STS, /-hour OSHA) Online reporting Less adversarial

24 The Take Away This takes hard work and true leadership. Don't waste any more time or energy on perpetuating myths and pretense. Get on with it!

25 BCC Project Incentive Program Element Measures (sub-elements) % max Score Total Score All Elements % #REF! Project Planning/Implementation 5% #REF!. Kick-off meeting 6% % a. Scheduled and conducted % % () - Not Scheduled, not conducted () - Scheduled less than weeks from start of project () - Scheduled within 4 weeks of project start and conducted () - Scheduled and conducted more than 4 weeks from start of project and conducted - b. Project Team present (PX, PM, PS, PE, PC, GS, DS, COO) % % () - No participation () - PX, PM, PE only () - PX, PM, PS, PE, PC, GS only () - PX, PM, PS, PE, PC, GS, DS, COO -. Pre-Construction Meeting (w/subs) 6% % a. Scheduled % % () - Not Scheduled, not conducted () - Scheduled less than weeks from start of project () - Scheduled within weeks of project start and conducted () - Scheduled and conducted more than weeks from start of project and - b. Project Team present (PX, PM, PS, PE, PC, GS, DS, Foreman) % % () - No participation () - PX, PM, PE only () - PX, PM, PS, PE, PC, GS only () - PX, PM, PS, PE, PC, GS, DS, COO, Foreman -. Documents submitted (MPS checklist, Scope of work/jha's, Chemical Inventory) % % a. Prior to start of work % % () None submitted () Some submitted () most submitted () All submitted

26 BCC Project Incentive Program Element Measures (sub-elements) % max Score Inspection Reporting 5% %. Inspections completed timely (turned in weekly) % % a. Conducted: % % () Never or turned in late () At least once weekly () - times weekly () 4-5 times weekly. Hazards Corrected (documented on inspection report) % % a. Timely: 5% % () Not corrected () 5 + days or none recorded () -5 days and recorded () immediately and recorded b. Follow-up and/or implementation with corrective action: 5% % () none or not done () some times, not recorded () most times, recorded () always, recorded. Training focuses on hazards identified % % a. Incorporated into weekly toolbox talks 6% % () none or not done () some times, not recorded () most times, recorded () always, recorded b. Supervisor (superintendent or Foreman) conducted meeting: 6% % () none or not done () some times, not recorded () most times, recorded () always, recorded

27 BCC Project Incentive Program Incident Reporting 5% %. Initial Incident reporting % % a. Within 4 hours of incident (online report): % % () Never or more than days () Within 4 hours (next day) or no incidents reported () Day of incident () within 4 hours of incident. Near Hit Reporting % % a. Within 4 hours of near hit (online report): 5% % () Never or more than days, incomplete or no report () Within 4 hours (next day), incomplete report () Day of near hit, report complete () within 4 hours of near hit, report complete b. Follow-up and/or implementation with corrective action: 5% % () none, not reported () some times, not reported () most times, reported () always, reported. Supervisor investigation/completed paperwork % % a. Complete Online report: 6% % () Never or more than days (not documented) () Within 4 hours (next day) (not documented) () Day of near hit (partially documented) () within 4 hours of near hit (documented) b. Supervisors Investigation complete and hazard correction implemented: 6% % () not conducted or documented () some times and not documented () most times, some documentation () always, complete documentation

28 BCC Project Incentive Program Training (Online, workshops, BCC, conferences) 5%. Online training courses (Project Team) % a. Complete Online training: % % () No courses completed in project cycle () Some courses completed (<5%) () Most courses completed(>5%) () Completed all courses within project cycle. Blach University (Project Team) % a. Attend Blach University sessions: % % () No courses taken in project cycle () Some courses taken () Most courses taken () Attended all available training within project cycle. Weekly Safety Meetings (includes daily briefings) 6% % a. Conducted: % % () Never () At least once weekly () - times weekly () 4-5 times weekly b. Documentation: % % () Not turned in or blank () partially filled in () Majority filled in () Completed filled in and detail information included 4. Workshops and conferences (external) % a. attended: % % () Never () At least one during year of project () More than one attended () more than one attended and provided feedback to peer group

29 BCC Project Incentive Program Supervisory Commitment/Participation %. Employee Recognition % a. Employees Recognized : 5% % () Never () Informal recognition given sometimes () Formal recognition given frequently () Formal recognition and awards given frequently b. Documentation: (Justification Form) 5% % () Not turned in or blank () some criteria for award met () most criteria for award met () Criteria for award exceeds expectations. Supervisory participation in Stretch & Flex and Weekly Safety mtg 5% a. Conducted: % % () Never () At least once weekly () - times weekly () 4-5 times weekly. Project Team Recognition 5% a. Employees Recognized : 5% % () Never () Informal recognition given sometimes () Formal recognition given frequently () Formal recognition and awards given frequently