For action. Our commitments to you
|
|
- Naomi Bradley
- 6 years ago
- Views:
Transcription
1 For action Our commitments to you Corporate responsibility 2012
2 01 Our commitments to you We know we ve got a lot of work to do to regain the trust of our customers. But by acting fairly, making things simple, knowing our stuff and doing what customers want and more, we hope we can achieve our vision of being our customers Trusted Energy Partner. Many companies may be saying similar things, but we genuinely believe we re delivering on our promises. We started last year with the launch of our Reset Review, which aimed to take our relationship with our customers back to basics, and build it up again from there. So far we seem to be moving in the right direction, with uswitch.com reporting that our customer satisfaction levels increased by 10% in 2012 and naming us the UK s favourite energy company. But we want to achieve even more in 2013 and this document sets out some of the ways we plan to do it. These are our commitments for action. What we re focusing on More to come in 2013 This year we ll be reporting our progress in a slightly different way. We ll follow up this document with three further publications to make things as clear as possible: p02 Customers We want both our home and business customers to be the most satisfied in the energy industry. Our plans include working with customers to control their energy use and installing a million smart meters in homes and businesses by the end of For you Helping our customers and people April 2013 For everyone Helping our environment and communities May 2013 All together Strengthening relationships, building trust our full corporate responsibility report, including finance and governance performance July 2013 Read more online at eonenergy.com p03 p04 p05 Environment Our goal is to produce low carbon electricity in a reliable and affordable way. To help achieve this we ll continue to invest in a range of renewable energy projects and we ll close our fossil fuel power station at Kingsnorth in March 2013, which has reached the end of its life. Our people Motivated colleagues mean satisfied customers, it s that simple. By focusing on employee engagement, investing in training and supporting diversity, we ll be able to build on the customer service improvements we made last year to become better and more consistent this year and beyond. Communities Developing a positive relationship with the local communities where we live and work helps us all. We want to make a difference in a variety of ways, from supporting national charities to reducing fuel poverty and helping cities across the country reach environmental targets set by the Government. join in the discussion p06 Finance and governance We think our customers have a right to know where their money is going and how we ensure our business is run with integrity. With this in mind, we ll continue to be open and honest with our customers and maintain high standards in the way we run our business.
3 02 Making sure we re the best for customer satisfaction We want all our home and business customers to be the most satisfied in the energy industry, which will help us realise our vision of becoming our customers Trusted Energy Partner. We got the ball rolling last year when we launched our Reset Review. By making important changes like helping customers find the best deal for them and offering fewer, simpler tariffs we wanted to take our relationship with our customers back to basics, and then build it up again from there. It s been a great success so far, with uswitch.com naming us the UK s favourite energy supplier in December But there s still much more to do, and we ve re-worked our business strategy so we can deliver real customer satisfaction. This is reflected in two of our overall business goals achieving market-leading levels of customer satisfaction and helping our customers manage their energy use. By meeting these goals and continually improving customer satisfaction, we believe we can become our customers Trusted Energy Partner. I feel rather powerless to control my costs. Customer, YourSay customer panel Continually improve to ensure our customers are the most satisfied in the sector Happy customers are what we re all about. In fact, it forms the basis of our business strategy, with our goal to achieve marketleading levels of customer satisfaction by 2015 and continual improvements to maintain our leadership position. Work with customers to control their energy use We know that prices have been on the rise, and it s our job to work alongside our customers to help them control and manage their energy use. That s why in 2013 we ll be training 5,500 employees to give effective energy-saving advice to our home customers and to explain what goes into a typical bill. We ll also continue to help our business customers to better understand and control their energy use. And through the Green Deal and Energy Company Obligation, we ll provide expertise and financial support to help our customers make practical changes that create warmer, more efficient homes, while reducing their energy use. Install one million smart meters in homes and businesses by the end of 2014 Smart meters help customers save money and keep tabs on their energy use. We will install one million smart meters in our customers homes and businesses by the end of This is ahead of the Government requirements and will ensure that we and our customers are ahead of the game. Support our vulnerable customers In 2013 we ll be working to identify and better support our vulnerable customers. Our plans include continuing to offer rebates through our Warm Homes Discount, helping those in debt, offering free gas safety checks, working with Age UK to help more people get online and partnering with charities to offer more targeted support in the community. Deal with complaints quickly and thoroughly We aim to respond to all complaints within 24 hours and resolve as many of them as possible straight away, all the time keeping customers fully informed. This will help us towards our goal of being the best in our industry at dealing with complaints, by In 2013, we ll also continue to hold a series of forums with customers who have made complaints, to find out how we could improve what we do. Measure how well we are doing with our business customers We ll continue to measure the satisfaction of our business customers using the Net Promoter approach. This will help us understand how we can make life easier for them, including providing customers with a better understanding of the cost included within their energy contracts.
4 03 Motivated colleagues mean satisfied customers, it s that simple. That s why we want to make sure that each and every one of our 11,500 employees is engaged with what we do as a company, involved in the business strategy and given great training. And it goes without saying that we want to provide a positive, open working environment with equal opportunities for everyone. Delivering on these commitments will give us a motivated and engaged workforce and one which will give great customer service levels through being genuinely helpful. Making sure we re on the same page Keep supporting diversity We aim to improve both inclusivity and the diversity of our workforce at all levels, so that it s reflective of the customers we serve and the communities in which we operate. We will continue to implement our diversity agenda so that our recruitment process is completely fair and we can increase the percentage of women in senior manager roles from the current level of 19.3%. Continue to engage with our employees Giving our colleagues the chance to tell us what they think as openly and honestly as possible helps us identify how we can improve as a business. Our 2012 employee engagement score was 62%, which is significantly above both the UK and industry averages. We recognise that there will be a lot of change in the business in the coming year, and our goal is to achieve this score again or better in our 2013 survey. Invest in our people s capability We will support our people to fulfil their potential, by investing in learning and development to enable them to be confident in doing their job well and achieve our business goals. Find out what our colleagues think of E.ON s new strategy We will involve our employees in the direction of the business even more in Each of our managers will receive a toolkit to help them explain our strategy to their teams. We ll continue to test ideas through our 1,200-strong MySay colleague panel and hear how people feel through our employee survey and live interactive debates. There can be a lack of alignment around E.ON s business strategy and inconsistency in the messages that are given to employees. Feedback from our employee survey in April 2012 highlighted the need for our new, clear strategy
5 04 In the last 20 years, the way electricity is generated in the UK has been shifting from carbon intensive coal to lower carbon intensity gas and, increasingly, renewable energy sources such as wind and biomass. The long-term aspiration is a system which has no adverse environmental impact. But in the meantime we re doing all we can to reduce our impact while providing reliable and affordable energy to our customers. This includes investing in renewable energy schemes and closing our fossil fuel plants at the end of their useful life. By doing this we ll be supporting the UK Government s Energy Bill, which aims to maintain a secure and affordable energy supply for the future. Addressing the threat of climate change is the greatest challenge of the 21st century. Those countries which decarbonise their economies will not only do the right thing environmentally but also reap a huge reward economically. Tim Yeo, MP, Chair of the Energy & Climate Change Select Committee Continue to contribute to the E.ON Group carbon dioxide reduction target We will sharply reduce our CO 2 emissions in By 2025 the E.ON Group aims to reduce its carbon intensity the amount of carbon dioxide (CO 2 ) emitted for every unit of electricity generated by our European power stations by half across all Group-wide operations 1. We plan to do this by investing in cleaner, lower carbon energy, cleaning up our existing portfolio and closing power stations which have reached the end of their useful lives. Close another fossil fuel power station which will reduce our emissions We closed our Grain fossil power station in December 2012 and will also close our Kingsnorth power station in 2013 as it has reached the end of its useful life. This will result in a significant reduction in our CO 2 emissions. Start to use biomass instead of coal In 2013 we ll start using biomass at our Ironbridge power station instead of the coal we currently use. This will reduce the site s carbon emissions, helping Ironbridge deliver cleaner, reliable energy until the power station closes at the end of Generate clean energy through wind farms In 2013 we will open the London Array the biggest offshore wind farm in the world, which will generate clean energy for 470,000 homes. And by 2015 we plan to complete the Humber Gateway our fifth offshore wind farm which will generate enough electricity to power up to 170,000 homes. We re also opening Tween Bridge in South Yorkshire and Rosehall in the Highlands two onshore wind farms that together will produce enough energy to power over 40,000 homes. Launch a new renewable energy plant By 2014 we plan to generate power from Blackburn Meadows renewable energy plant in Sheffield. The plant converts recycled waste wood into electricity, and will produce enough energy to power 40,000 homes. 1 Based on 1990 levels. A better environment
6 05 In it together We wouldn t get very far without you the people who live and work around our sites. We want to make sure that we listen to and work with you. Developing a positive relationship with local communities is beneficial for us all. It s not just about creating jobs we want to make a difference in a variety of ways, from delivering projects that help local communities and supporting national charities, to offering our expert advice to the public sector and helping communities save energy where we can. E.ON s award winning community programmes are based on strong partnerships. For many years they have stood out as exemplars with their community activity. Shona Welberry, Business in the Community Launch more community programmes We ll continue to deliver programmes in three key areas reducing fuel poverty, improving education and skills and providing funding for community groups. This will mean working closely with a range of charities and local community groups, for example our current partners Action for Children, Age UK and National Energy Action. Continue to support the NSPCC The NSPCC is our charity of the year for We ll continue to raise funds for the NSPCC throughout our offices and power plants in the UK, supporting the charity s vision of ending cruelty to children. Support community energy projects We ll continue to support low carbon community projects that deliver affordable and reliable heat to our customers. And our Fair Pricing Policy and Guaranteed Standard of Service ensure customers will always get a fair deal and will never be more than a phone call away from the help they need. Bring energy to our communities In 2012 we launched an Open House a shop in Nottingham to give customers the opportunity to drop in and speak to our staff face to face. We will review the pilot once it s been completed later this year to identify the best way of continuing to bring energy out to our local communities.
7 06 Openness the best policy We work in an industry where our actions and decisions affect the lives of millions of people that s a real responsibility. So we think our customers have a right to know where their money is going and how we ensure the business is run with integrity. Being open and transparent will give us the perfect platform to achieve our vision of being our customers Trusted Energy Partner. Unpack our energy bills It s key that we re open and honest with our customers so that they understand where their money is going and how we re re-investing it into the UK energy market. This year with more energy industry changes coming we ll continue unpacking our bills to make it clear how much we spend on electricity and gas, infrastructure, government programmes and our own costs. Maintain our high standards As a major UK business we have a responsibility to maintain high standards in the way we run our business. We re committed to upholding these standards and ensuring that we identify and manage any risks to our business and to our people. Rising energy prices are consumers top financial worry and it s no wonder people are left questioning whether the price they are paying is a fair one. Energy companies need to be open and transparent about their business and the Government s energy tariff reforms must go further to increase competition so consumers can be confident they re getting a good deal. Richard Lloyd, executive director, Which?
8 Thanks for reading So, how are we doing? We d love to hear your feedback good or bad. So why not join in the discussion on Facebook or Twitter? You can find out more at eonenergy.com join in the discussion What s next? This document is the first of three short publications, and together they make up our full report outlining our corporate responsibility progress and future plans. In the coming months we ll produce: For you Helping our customers and people April 2013 For everyone Helping our environment and communities May 2013 All together Strengthening relationships, building trust our full corporate responsibility report, including finance and governance performance July 2013
Our promise to treat you fairly
Treating Customers Fairly August 2017 Our promise to treat you fairly At SSE, our customers come first and treating you fairly is one of the most important things we can do. We work hard to keep raising
More information5 years, 5 pledges. Consultation on our business plan for May 8 June 2018
5 years, 5 pledges Consultation on our business plan for 2020-25 3 May 8 June 2018 01737 772000 talkonwater@ /talkonwater At a glance: 5 pledges for 2020-25 Water matters and plays a part in almost everything
More informationOUR CUSTOMER COMMITMENTS TREATING CUSTOMERS FAIRLY
OUR CUSTOMER COMMITMENTS TREATING CUSTOMERS FAIRLY Fair value Better service Simplicity Treating Customers Fairly At EDF Energy we want our customers to be able to make informed decisions about their energy
More informationFor you. Helping our customers and colleagues
For you Helping our customers and colleagues Corporate responsibility 2012 01 For you Helping our customers and colleagues Our Customer Home customer Business customer Our people Our people About this
More informationquality assurance our principles and approach
quality assurance our principles and approach quality assurance our principles and approach This document sets out our approach to quality assurance at the Financial Ombudsman Service what s important
More informationFife Cultural Trust PEOPLE STRATEGY Foreword by the Chief Executive. Our Fife Cultural Trust (FCT)
Fife Cultural Trust PEOPLE STRATEGY 2014-2017 People are FCT s greatest and most important asset. Our job is to ensure that Fife is a culturally vibrant and rewarding place to live, work study and visit.
More informationCOMMUNITY INVESTMENT STRATEGY OUR FIVE PILLARS Our approach to achieving our social responsibility aspirations.
COMMUNITY INVESTMENT STRATEGY COMMUNITY INVESTMENT STRATEGY OUR FIVE PILLARS 2015-2016 Our approach to achieving our social responsibility aspirations. COMMUNITY INVESTMENT STRATEGY INTRODUCTION Community
More informationAppointment of Neighbourhood Management Officer. September Leeds & Yorkshire Housing Association. Recruitment Information Pack
Appointment of Neighbourhood Management Officer September 2017 Leeds & Yorkshire Housing Association Recruitment Information Pack Dear Candidate I am delighted you have expressed an interest in and are
More informationEDF Energy Policy perspectives
EDF Energy Policy perspectives 2015 2015 is a pivotal year for the energy sector and customers in the UK. The policy decisions taken over the coming months will have a profound impact on how we tackle
More informationCOURSE CATALOG. vadoinc.net
COURSE CATALOG 2018 vadoinc.net Welcome Welcome to the Vado 2018 Course Catalog. Vado provides any organization or learner numerous opportunities to build the skills needed to lead and manage others, as
More informationCorporate Strategy
Corporate Strategy 2016-2021 Linkage Corporate Strategy 2016-2021 1 Contents Foreword Foreword... Where are we going?... Vision, Mission and Values... Our Approach... Putting People First... Working Together...
More informationCould you help lead the NHS in your area?
Could you help lead the NHS in your area? Associate Non-executive Director Candidate information pack Reference: M1670 We value and promote diversity and are committed to equality of opportunity for all
More informationEquality, Diversity, Fairness and Opportunity Policy
Equality, Diversity, Fairness and Opportunity Policy CORMAC Collective V34 Current Document Status Version V1 Approving body CORMAC Date 10 September 201430 January 2014 Date of formal approval (if applicable)
More informationCustomer Service Strategy. Adelaide City Council. Contents
Contents Introduction...2 Our Vision...3 Strategy Structure...4 Principle One...6 Strategic Directions...7 Key Actions...7 Principle Two...8 Strategic Directions...8 Key Actions...9 Principle Three...
More informationPutting our behaviours into practice
Putting our behaviours into practice Introduction Our behaviours are an important part of One Housing. They are designed to shape how we work - they are the ideas and approaches that form the foundation
More informationCOMMUNICATIONS STRATEGY
COMMUNICATIONS STRATEGY 2016-2019 Introduction and purpose This strategy details how communications will support the delivery of shaping the future of urgent & emergency care (EEAST strategy 2016-21).
More informationPolicy. Customer Care Policy Author: Sharon Graham Approved by: Executive Team. The Calico Group. Calico Homes. Calico Enterprise.
Policy Title: Customer Care Policy Author: Sharon Graham Approved by: Executive Team Date of First Issue: October 2005 Last full review date: January 2011 Updated: October 2014 Date of next review: October
More informationFuture Focus UCAS strategy to 2020
Future Focus UCAS strategy to 2020 Foreword from Professor Sir Steve Smith, UCAS Chair, and Clare Marchant, CEO Contents Foreword 2 Overview 3 Who we are 4 Markets 5 Strategic objectives 6 Admissions services
More informationValue for Money Statement
Value for Money Statement April 1st 2013 March 31st 2014 Doing more with your money Our vision We are committed to making a difference to the lives of our customers and the neighbourhoods you live in Our
More informationValue for Money Statement
Value for Money Statement April 1st 2013 March 31st 2014 Doing more with your money Our vision We are committed to making a difference to the lives of our customers and the neighbourhoods you live in Our
More informationOur strategy Delivering an exemplary ombudsman service
Our strategy 2018-21 Delivering an exemplary ombudsman service 2 Contents Foreword 4 Introduction 6 Setting the scene 7 Working with the Local Government and Social Care Ombudsman 9 Our new strategic objectives
More informationIndependent Social Investment Board Board Members. Candidate pack
Independent Social Investment Board Board Members Candidate pack July 2017 Your application Dear Applicant, Thank you very much for your interest in this post. On the following pages you will find details
More informationGood morning everyone. I'm Fintan Slye, director of the UK System. Operator. Thank you very much for joining us today as we continue the
CHECK AGAINST DELIVERY Continuing the Conversation Fintan Slye 22 February 2018 Introduction Good morning everyone. I'm Fintan Slye, director of the UK System Operator. Thank you very much for joining
More informationDate Created: 20/03/2018 V1.0. First Utility and ACN: Welcome to First Utility
Date Created: 20/03/2018 First Utility and ACN: V1.0 Welcome to First Utility Welcome to First Utility Welcome to First Utility Launched in 2008 First Utility are the largest challenger to the Big 6 energy
More informationIntroducing Best Companies People Manager s Conversation Guide
Introducing Best Companies People Manager s Conversation Guide 2 University of Salford Introducing Best Companies People Manager s Conversation Guide Welcome Introducing Best Companies Conversation Guide
More informationFacebook was not originally created to be a company. It was built to accomplish a social mission to make the world more open and connected.
LETTER FROM MARK ZUCKERBERG Facebook was not originally created to be a company. It was built to accomplish a social mission to make the world more open and connected. We think it s important that everyone
More informationWhat is the stakeholder relations code of practice?
What is the stakeholder relations code of practice? Contents 1. Introduction... 1 The purpose of this code... 1 Stakeholders... 1 Compliance with this code... 1 Reviewing the code of practice... 2 Structure
More informationThe Consultation Response and Next Steps
The Consultation Response and Next Steps Financial Capability Strategy for the UK 2 fincap.org.uk March 2015 Foreword Financial capability is critical to improving people s lives, helping them to withstand
More informationIT S ABOUT ALL OF US Sustainability Strategy
IT S ABOUT ALL OF US 2018-2020 / 2 WHY DO WE NEED A SUSTAINABILITY STRATEGY? We believe that as one of Australia s largest companies we have a strong role to play in helping to create positive social,
More informationThe Law Society Executive Director of Member Experience. Appointment Brief
The Law Society Executive Director of Member Experience Appointment Brief October 2018 Foreword from Paul Tennant Law Society CEO Thank you for your interest in The Law Society. Our role The Law Society
More information30 Course Bundle: Year 1. Vado Course Bundle. Year 1
30 : Year 1 Vado s 30 Year 1 Vado 1. Employee Career Aspirations Coaching Career Development 2. Communicate Clear and Concise Messages Communication Skills for Managers 3. Conflict Management Expectations
More informationSUPPORTING A THRIVING PARLIAMENTARY DEMOCRACY
Strategy for the House of Commons Service 2016-2021 SUPPORTING A THRIVING PARLIAMENTARY DEMOCRACY WHAT WE WILL DO 1 1) Facilitating effective scrutiny and debate We will work as a team to support the business
More informationOur performance in 2016/17
r u o g n i t Hit s t e g tar Our performance in 2016/17 Great customer service Once again we delivered. We ve kept our bills low and we have also helped more vulnerable customers with a range of support
More informationThe 2015 Retail Graduate Programme W E S T A N D O U T B E C A U S E O F YOU
The 2015 Retail Graduate Programme W E S T A N D O U T B E C A U S E O F YOU ...from store colleagues to store support, food scientists to retail strategists... from new graduates to our new Chief Executive...
More informationCorporate Social Responsibility at Nordea. Building trust every day
Corporate Social Responsibility at Nordea Building trust every day Building trust every day What does Corporate Social Responsibility mean? Corporate Social Responsibility (CSR) is the commitment of a
More informationProsperous careers start with an apprenticeship. A guide for parents and influencers
Prosperous careers start with an apprenticeship A guide for parents and influencers 1 The decisions young people make at this stage of their education can have a big impact on their future career, and
More informationVision Human Resources
Vision 2020 Human Resources Welcome from the Director Mission: We will provide high-quality, added value service that will attract and support our people. Imperial College HR will be an exemplar of excellence
More informationWestpac Banking Corporation 2017 Annual General Meeting
Westpac Banking Corporation 2017 Annual General Meeting Sydney, Australia Friday, 08 December 2017 Chief Executive Officer s Address Brian Hartzer Introduction Thank you Chairman and good morning fellow
More informationVulnerable Customers
Electricity Vulnerable Customers CODE OF PRACTICE BGE/RE/SCOP/0818 Caring for our customers Bord Gáis Energy is committed to treating all of our customers both fairly and equally, and to providing special
More informationDEAF DIRECT: Performance Management Policy: April Performance Management Policy
Performance Management Policy 1 Contents Introduction Aims of the Performance Management Process Benefits of the Performance Management Process Key Principles of the Process Job Descriptions Planning Performance
More informationCustomer service charter
Customer service charter Our prices and charges We always offer a fair price for our service and do not pass on unnecessary costs. We review our prices every year. If we change them, we will let you know
More informationDelegated Authority Level 5. Human Resources Department. Job Purpose
Post: Delegated Authority Level 5 Team: Responsible to: Responsible for: Human Resources Department Director of HR & OD Recruitment Administrators X Job Purpose To take a lead role in managing and developing
More informationPost Office Gender Pay Gap
CARE. CHALLENGE. COMMIT. APRIL 2017 Post Office Gender Pay Gap 2 Post Office Gender Pay Gap We Care At Post Office, we care about our people and honestly challenge each other to make it a great place to
More informationKNOW YOUR ENERGY RIGHTS. Information and advice to help you solve your energy complaints.
1 KNOW YOUR ENERGY RIGHTS Information and advice to help you solve your energy complaints. Many older people are suffering in silence 2 Over half (55%) feel that companies take advantage of older people,
More informationPeterborough City Council s CUSTOMER SERVICE STRATEGY. Putting you at the heart of what we do
Peterborough City Council s CUSTOMER SERVICE STRATEGY Putting you at the heart of what we do INTRODUCTION Peterborough is one of the fastest growing cities in the country bringing new housing, jobs and
More informationDestination Our story so far. The context we operate in. Our Vision remains the same. What we do and who we re here for
Destination 2018 Our Strategy & Business Plan 2016/17-2017/18 Destination 2018 Our story so far Guinness has changed. Ten years ago we were a group of housing associations many of which were regional or
More informationAon Risk Solutions Employee Benefits. Aon Plus. A new approach to voluntary benefits. Risk. Reinsurance. Human Resources.
Aon Risk Solutions Employee Benefits Aon Plus A new approach to voluntary benefits Risk. Reinsurance. Human Resources. About us Aon Employee Benefits is one of the most experienced and well-respected employee
More informationTACKLING LOW PAY IN THE CHARITY SECTOR: AN ACTION PLAN
TACKLING LOW PAY IN THE CHARITY SECTOR: AN ACTION PLAN INTRODUCTION In November 2017 the Living Wage Foundation in partnership with a group of twelve major funders, NCVO and Cardiff Business School published
More informationHow we re listening to our stakeholders
How we re listening to our stakeholders Electricity Transmission Contents Introduction 03 Summary 03 The need for enhanced engagement with our stakeholders 04 How we ve established our engagement approach
More informationDirector of Development
Director of Development Candidate Pack November 2018 Contents About Future First... 3 Who we re looking for... 4 What our team says... 4 Duties and Responsibilities... 5 Person Specification... 6 Organisation
More informationgrowing and marketing your scheme
Quick guide to... growing and marketing your scheme EXPERIENCE. THE DIFFERENCE. Growing your scheme can be a challenge Using our experience working with many different brokers and developing a range of
More informationScope. Executive Director of HR and OD. Appointment Brief. attentive trusted authentic
Scope Executive Director of HR and OD Appointment Brief attentive trusted authentic Appointment Brief Scope, Executive Director of HR and OD Contents Introductory Letter About Scope Organisational Structure
More informationSocial MEDIA in the hospitality
Social MEDIA in the hospitality and leisure industry foreword We are delighted to share with you the insights from our survey undertaken across Senior Executives in the hospitality and leisure sector.
More informationProviding support and flexibility to reduce the gender pay gap.
Providing support and flexibility to reduce the gender pay gap. We welcome the new annual requirement to publish gender pay comparisons. It has helped us to take stock of where we are as a business with
More informationJM Graduate Programme - UK. Join the team behind the science and technology that s creating a cleaner, healthier world
JM Graduate Programme - UK Join the team behind the science and technology that s creating a cleaner, healthier world January 2018 Inspiring science, enhancing life As a global leader in sustainable technologies,
More informationELM Guide. A Resource for Both F&ES Mentor and Mentee. Tell me and I forget, teach me and I may remember, involve me and I learn. -Benjamin Franklin
ELM Guide A Resource for Both F&ES Mentor and Mentee Tell me and I forget, teach me and I may remember, involve me and I learn. -Benjamin Franklin 1 Table of Contents 1. Introduction & Mission 3 2. Benefits
More informationMake a career choice that counts
Make a career choice that counts Shaping our future with brilliant apprentices That s when it hits home. Big dreams Brilliant opportunities Our apprentices make a big difference At Home Group, we re building
More informationSTRATEGIC PLAN Providing homes and supporting communities
STRATEGIC PLAN 2017-2020 Providing homes and supporting communities Welcome to Westward Welcome to our strategic plan for 2017-2020. This document sets out our priorities for the next three years. It is
More informationBUILDING YOUR CAREER. Reaching your potential. Building your career 1
BUILDING YOUR CAREER Reaching your potential Building your career 1 At tesco we want you TO BUILD YOUR CAREER AND REACH YOUR POTENTIAL, IN A WAY THAT WORKS FOR YOU We want everyone to feel welcome and
More informationINTRODUCTION. Bristol Energy: Annual Review. Peter Haigh, Managing Director. local economy. But that growth is just one aspect of our story.
Annual Review 2016 INTRODUCTION Bristol Energy: Annual Review Peter Haigh, Managing Director This review summarises our achievements during the first six months of Bristol Energy. More importantly, it
More informationVolunteer Management. Guidance for Campaign Organisers. Contents. Campaign Organiser volunteer management toolkit (v1) October 2016
Volunteer Management Guidance for Campaign Organisers Contents About this document... 2 About campaigning... 2 Staff support... 2 Using the volunteering journey to manage volunteer involvement... 3 Introduction...
More informationbuilding your career Reaching your potential
building your career Reaching your potential At Tesco we want you to build your career and reach your potential, in a way that works for you We want everyone to feel welcome and valued. We are proud to
More informationThe core values at the heart of Kennedys
The core values at the heart of Kennedys At Kennedys we have a distinctive culture that makes us a successful firm where people enjoy coming to work. Our culture is a source of strength and differentiates
More informationCorporate Plan Metropolitan Borough Council
Corporate Plan 2012-15 BARNSLEY Metropolitan Borough Council Contents page Foreword page 3 What this document is about page 4 The changing context page 5 Our vision page 6 Our priorities page 7 growing
More informationSAP Business Partnership Study U.S. Findings. #growthmatters
SAP Business Partnership Study U.S. Findings #growthmatters Objectives FleishmanHillard conducted proprietary research to explore the expectations and the nature of relationships in business to business
More informationFairness Productive Strategic Business Focus Value-driven authentic behaviours. Openness Lean Customer Focus Cross-functional working
livin Board Members Role Profile, Competency Framework and Person Specification Purpose of the Role Board Members are responsible for the overall governance and strategic direction of the business, committing
More informationOur Story. How we re working smarter thanks to Joined Up People
Our Story How we re working smarter thanks to Joined Up People We ve been on a journey. We ve saved millions. We use hundreds fewer desks. We ve changed our culture and the way our people collaborate.
More informationRisks, Strengths & Weaknesses Statement. November 2016
Risks, Strengths & Weaknesses Statement November 2016 No Yorkshire Water November 2016 Risks, Strengths and Weaknesses Statement 2 Foreword In our Business Plan for 2015 2020 we made some clear promises
More informationEmployee. Volunteering. Where staff at all levels can give their time and skills during work hours to help local communities.
Employee Volunteering Where staff at all levels can give their time and skills during work hours to help local communities. E-mail: info@businessvolunteers.co.uk Website: www.businessvolunteers.co.uk Tel:
More informationPublic engagement strategy
Public engagement strategy 2017 21 1. Our ambition Through this Public Engagement Strategy 2017-21 we want to achieve a more targeted, responsive, and collaborative approach to public engagement which
More information99% of Franchisees need not apply
Join the team As an Out There franchisee you ll be joining a dedicated team of established franchisees, master franchisees and Head Office support staff. Making the grade By now, you ll have figured out
More informationBest Practice Guide to Co-creation
Best Practice Guide to Co-creation In association with Bulbshare BCMA 6th Floor, Charlotte Building 17 Gresse Street London, W1T 1QL www.thebcma.info @thebcma Co-creation: The future for brands The co-creation
More informationJM Graduate Programme - US. Join the team behind the science and technology that s creating a cleaner, healthier world
JM Graduate Programme - US Join the team behind the science and technology that s creating a cleaner, healthier world September 2018 Inspiring science, enhancing life As a global leader in sustainable
More informationBUSINESS PLAN Preparing for the Future
Delivering great services locally BUSINESS PLAN 2018-19 Preparing for the Future DRAFT: 21 February 2018 1 FOREWORD It is a great pleasure and privilege to present Publica s first Business Plan in which
More informationTOGETHER WE DELIVER EXCEPTIONAL
HEALTH WEALTH CAREER TOGETHER WE DELIVER EXCEPTIONAL R E S U LT S GRADUATE, INTERNSHIP AND APPRENTICESHIP OPPORTUNITIES M A K E T O M O R R O W, T O D A Y IT S YOUR WORLD. SHAPE IT. A unique culture. Best-in-class
More informationThe core values at the heart of Kennedys
The core values at the heart of Kennedys At Kennedys we have a distinctive culture that makes us a successful firm where people enjoy coming to work. Our culture is a source of strength and differentiates
More informationOur Customer Charter Report
Our Customer Charter 2011 Report Dear Customer, In 2010 we set ourselves a clear, public goal to become Britain s most Helpful Bank. Our NatWest and RBS Customer Charter is at the heart of this commitment.
More informationYorkshire Forum for Water Customers
Yorkshire Forum for Water Customers A SUMMARY OF THE YORKSHIRE FORUM FOR WATER CUSTOMERS PR19 ASSURANCE REPORT The Forum s comments on Yorkshire Water's 2020-2025 Business Plan submitted to Ofwat THE ROLE
More informationWorker Wellbeing Assessment Guidance
Worker Wellbeing Assessment Guidance Version 1.0 September 2018. This guidance has been developed by members of the Sedex Stakeholder Forum (SSF) in conjunction with members of AIM-PROGRESS and Impactt.
More informationDelivering Effective Repairs And Maintenance: Finalist
Delivering Effective Repairs And Maintenance: Finalist Shepherds Bush Housing Group: Residents Take The Reins To An Innovative Repairs Service Summary Shepherds Bush Housing Group (SBHG) collaborated with
More informationInvest Grow Transform. Our corporate plan 2018/19
Invest Grow Transform Our corporate plan 2018/19 Invest.Grow.Transform Our corporate plan 2018/19 01 02 03 Chief Executive s introduction Resident Services Group introduction Invest People Technology Quality
More informationAddressing fuel debt. Summary of conference held on 13 July 2016
Addressing fuel debt Summary of conference held on 13 July 2016 Introduction Our latest research shows that over a 12 month period nearly 1 in 10 households (2.9 million households) fall behind with payment
More informationWorkforce Solutions Guide
Workforce Solutions Guide [Innovative Solutions To Everyday Challenges] Part 2 1/15 Control costs. Meet deadlines. Improve productivity. Capitalize on opportunities. Manage resource constraints. Build
More informationRethinking voice. Survey of employers about employee voice. Sustainable business success
Rethinking voice Survey of employers about employee voice Sustainable business success Employee voice Employee voice is increasingly important in the modern workplace. Having a voice is crucial, for the
More informationWhat really makes people happy at work? Insights from The Happiness Indicator a snapshot view of workplace happiness
What really makes people happy at work? Insights from The Happiness Indicator a snapshot view of workplace happiness 2 The Happiness Indicator TM Contents Introduction... 4 Executive summary... 7 The top-10
More informationSpotlight. Annual report for leaseholders and freeholders. Happy living for the years ahead. For the year ending 31 March 2018
Spotlight Annual report for leaseholders and freeholders For the year ending 31 March 2018 Happy living for the years ahead This report explains how well we have delivered our services in the past 12 months
More informationFREQUENTLY ASKED QUESTIONS
FREQUENTLY ASKED QUESTIONS 1. WHAT IS THE LECCY? The Liverpool Energy Community Company (the LECCY) is a not-for-profit energy company selling low cost electricity and gas. 2. WHY HAS THE LECCY BEEN LAUNCHED?
More informationCUSTOMER SERVICES DIRECTOR / DEPUTY CHIEF EXECUTIVE. RECRUITMENT PACK August 2017
CUSTOMER SERVICES DIRECTOR / DEPUTY CHIEF EXECUTIVE RECRUITMENT PACK August 2017 1 CONTENTS PAGE Advert 3 Your Application 4 Welcome letter 5 About LYHA 6 Role Description 8 Person Specification 11 Leadership
More informationCommissioning Director, Children and Young People (DCS)
Job Role: Commissioning Director, Children and Young People (DCS) Role Type: Commissioning Role Level: 3 Function: Commissioning Group Accountable to: Strategic Director for Commissioning Budgetary Responsibility:
More informationKorn Ferry Growth and Innovation Incubator. Growth is now in the leader, not the market.
Korn Ferry Growth and Innovation Incubator Growth is now in the leader, not the market. How at-risk is your organization s growth? The days of secular and almost guaranteed growth are long gone. Today
More informationExtra Energy s perspective on the state of the industry, with a focus on Standard Variable Tariffs, can be split into three areas:
1 Introduction Extra Energy exists to revolutionise the energy market, saving customers across the country hundreds of pounds every year. We ve already saved UK consumers over 150 million in just three
More informationWorking at Leicestershire County Council
Working at Leicestershire County Council Working at Leicestershire County Council Our employment deal Our employment deal County Hall, Glenfield Leicestershire, LE3 8RA www.leicestershire.gov.uk County
More informationHighways England People Strategy
Highways England People Strategy 1. Accountable Leadership 2. Capable Employees We require positive, proactive and engaging leadership to be demonstrated at all levels of the organisation, through all
More informationLow Carbon Industrial Strategy: A vision
Department for Business, Enterprise and Regulatory Reform Department of Energy and Climate Change www.hmg.gov.uk/lowcarbon This vision is helping us to Department for Business, Enterprise and Regulatory
More informationA quick guide to. school food procurement
A quick guide to school food procurement Contents Page Why is good procurement important? 3 Good procurement in practice 4 Procurement decision tree 5 What are my options? 8 Pros and cons 9 How do I decide?
More informationPeople Strategy Rosarii Mannion Leaders in People Services
Health Services People Strategy 2015-2018 Rosarii Mannion Leaders in People Services If we get it right with our staff, we get it right with our service users Prof Michael West Overwhelming evidence that
More informationMAKING CONNECTIONS: A BEST-PRACTICE GUIDE TO ESTABLISHING A MENTORSHIP PROGRAM
MAKING CONNECTIONS: A BEST-PRACTICE GUIDE TO ESTABLISHING A MENTORSHIP PROGRAM Brought to you by: Canadian Agricultural HR Council About This Guide This guide was developed by the Canadian Agricultural
More informationWHAT IS SALARY SACRIFICE FOR CARS AND WHY WOULD YOU OFFER IT TO YOUR EMPLOYEES? A NO-NONSENSE GUIDE FOR HR MANAGERS FROM LEASEPLAN
WHAT IS SALARY SACRIFICE FOR CARS AND WHY WOULD YOU OFFER IT TO YOUR EMPLOYEES? A NO-NONSENSE GUIDE FOR HR MANAGERS FROM LEASEPLAN IT S REALLY QUITE SIMPLE: 2 Salary Sacrifice for cars is the most affordable
More informationOUTLINE. Leadership authority Empowerment in the workplace The quality imperative. By Mrs. Shaikha Alhogail & Mrs. Manal AlSolami
OUTLINE Leadership authority Empowerment in the workplace The quality imperative 1 QUOTES As we look ahead into the next century, leaders will be those who empower others. Bill Gates Never tell people
More informationCompetency framework wea.org.uk
Competency framework 2018 wea.org.uk Competency Framework 2018 Welcome to the WEA competency framework The WEA competency framework supports our overall goals and sets out how we want people in the WEA
More information