ACCOUNTABILITY How to create a culture of integrity and personal responsibility

Transcription

1 IMPROVING EMPLOYEE ACCOUNTABILITY How to create a culture of integrity and personal responsibility Boost engagement. Bolster happiness. Improve results. SkillPath SkillPath Seminars A culture of accountability fosters independence and frees employees to focus on what matters most and find meaning in their work instead of pointing fingers and playing the blame game. In this idea-packed one-day workshop, you ll discover how to: Create a happier, more motivated team Give sincere, helpful feedback without undermining attitudes and progress Bring uncooperative, tentative employees on board To register, call or visit: SkillPath.com

2 3 types of workers Irresponsible workers shirk responsibilities. They don t follow procedures or policies. They miss deadlines and meetings. Responsible workers do the tasks assigned. They show up for work on time. They meet deadlines. They check all the boxes but not with ownership. Accountable workers are invested. They check the boxes, but see their role as part of the big picture. They carefully weigh decisions and prioritize based on agreed-upon expectations. Accountability is the quickest path to employee engagement. Disengaged, unmotivated workers cost organizations billions each year. And many managers and leaders are hesitant to act to hold workers accountable. Great leaders will set the tone and build a culture where employees proudly own their work. But creating this accountable work culture takes more than the flip of a switch. It takes carefully built trust. Your team needs to completely understand the power you re handing them as well as the expectations and the consequences. Your employees will grow. They will achieve. If you empower them and support them every step of the way. An accountable culture raises the bar and rewards high performance. It challenges and motivates while nurturing independent work and decision making. Let us show you how to assign responsibilities and goals and build employee confidence with honest feedback. And, as you put your more accountable workforce in motion, you ll reinforce your status as a leader who can rally the troops and get real results. Take accountability before an excuse snatches you. You can t force accountability. You need to constructively readjust your team s way of thinking and change your organization s culture. That s where Improving Employee Accountability comes in. You ll discover how to reach underperforming employees, get total buy-in and create win-win solutions for you and your team members. Sign up for this oneday seminar, jam-packed with proven strategies that you can use right away to start increasing employees personal responsibility and watching their success grow. To register, call or visit: SkillPath.com Tyconis D. Allison

3 Fearless managers raise the bar and hold each person accountable. We ve talked to the pros in the field, and they stress this fact: Employees who own their jobs push harder and know what s expected. It s been proven time and again that everybody wins when employees take ownership. We ll teach you their secrets and guarantee change. You ll see four transformations in your more accountable team: 1. Higher morale and job satisfaction 2. Improved confidence, competence and trust 3. More involvement and participation 4. Stronger decision making even when no one s watching 3 Reasons You ll Want to Sign Up for This Management Training Get better results. 1. Setting high expectations is the first step in improving accountability. And coincidentally, it s also the first step in improving performance. Expect more. Celebrate when you see it. Push when you don t. This seminar is jam-packed with tips to help with each step. Improve your 2. organization s culture. Morale suffers when workers aren t responsible or do just enough to get by. Conversely, when employees know they can count on each other to follow through, to meet deadlines and commitments and to lend a hand when needed, it s contagious. Become a stronger 3. leader. You are in a position to change employee behavior in a positive and lasting way. When accountability is missing and you take positive, corrective action, your team will notice. Your leadership will set the tone. Find out how to get started in this seminar. STAR12 All-access For one low annual fee of $499*, STAR12 subscribers get UNLIMITED seminar and Webinar attendance + 24/7 access to online training and professional learning tools. Boosting your professional growth has never been easier and the value is unbeatable! Corporate pricing available. Sign up today at skillpath.com/star12 or call *Plus tax where applicable It is not only what we do, but also what we do not do, for which we are accountable. Molière

4 A Day of Skill Building, New Solutions and Networking The Basics of Employee Accountability Raise your standards and help your team understand the perks of ownership. The difference between responsibility and accountability and why you need both The effects of a lack of personal responsibility on your organization The #1 key to employee accountability What makes management hesitant to hold employees accountable Leading by example and how to get others to follow How to approach employees with varying backgrounds and values How to position accountability as a win-win for everyone on the team Establishing Clear Benchmarks Drive performance with well-considered, clear goals that help workers prioritize and stay on track. Clearly determining responsibilities and goals for everyone on your team Define success and possible paths to get there Why assessing skills and knowledge helps How quantifiable metrics help cement expectations for any position Where to set the bar so each person is challenged Getting employee commitment and buy-in to goals and expectations Delivering Effective Feedback Build employee confidence and skills with honest, frequent conversations. Tips for handling constructive criticism so it doesn t cause bad feelings The importance of the timing of your feedback When to use a 3-step plan for softening negative feedback How to tailor your discussion based on the individual Setting Consequences and Ending Blame Change or reinforce employee behavior with consistent, fair follow-up. The best ways to reward employees who are responsible and accountable How to handle employees who aren t meeting expectations How to reach workers who overestimate their contributions Understand why people point fingers instead of taking personal responsibility Program Hours: 9:00 a.m. 4:00 p.m. Your satisfaction is guaranteed! Your complete satisfaction is important to us. If you re dissatisfied for any reason, let us know right away we ll issue you a refund or arrange for you to attend another SkillPath program. It s that simple.

5 On-site training and keynote speaking We can deliver this workshop right to your company s door or provide customized, you-pick-the-day training on any program pertinent to your organization s training goals. Or let our staff of professional trainers add sparkle to your next corporate or association meeting with a stimulating keynote speech designed just for you. Whether you have 3 or 300 people to train, SkillPath is the answer. For complete details and a no-obligation quote, call and ask for the on-site training department. Enrollment is easy! For fast, easy registration, enroll online at SkillPath.com Call us toll-free at By , fax or mail: your enrollment to us at enroll@skillpath.com Our 24-hr. fax number is Mail your enrollment to us at: SkillPath Seminars, P.O. Box Kansas City, MO For , fax or mail orders, please include: Name and mailing address, session you wish to attend, your VIP number as it appears on your mailing label, approving manager, P.O./billing instructions and applicable tax-exempt information. We respect and are committed to protecting your privacy and financial security. Please do not send credit card information. Credit card payments taken by phone or online only. Continuing Education Credit: SkillPath offers Continuing Education Credits based on program length and completion in accordance with the National Task Force for Continuing Education guidelines for attendance at our seminars (save this brochure and your Certificate of Attendance). Our courses may also qualify for other continuing education credits based on the content and specific credit hours awarded for each topic. Please contact your professional licensing board or organization to verify specific requirements. You may also contact us at for additional assistance. This course qualifies for 6 contact hours. Cancellations and substitutions. Cancellations received up to five working days before the seminar are refundable, minus a $10 registration service charge. After that, cancellations are subject to the entire seminar fee, which you may apply toward a future seminar. Please note that if you don t cancel and don t attend, you are still responsible for payment. Substitutions may be made at any time.

6 6900 Squibb Road P.O. Box 2768 Mission, KS a division of the Graceland College Center for Professional Development and Lifelong Learning, Inc. NONPROFIT ORG. U.S. POSTAGE PAID Graceland College Center for Professional Development and Lifelong Learning, Inc. Time-Sensitive Material HIEA #06181 A Printed in the USA IMPROVING EMPLOYEE ACCOUNTABILITY How to create a culture of integrity and personal responsibility Boost engagement. Bolster happiness. Improve results. A culture of accountability fosters independence and frees employees to focus on what matters most and find meaning in their work instead of pointing fingers and playing the blame game. In this idea-packed one-day workshop, you ll discover how to: Create a happier, more motivated team Bring uncooperative, tentative employees on board Give sincere, helpful feedback without undermining attitudes and progress SkillPath Seminars To register, call or visit: SkillPath.com