Emotional Intelligence

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1 Is working with all the different types of people you have to work with harder than it has to be? It is if you haven t mastered emotional intelligence B U I L D I N G Y O U R Emotional Intelligence We re coming to your area Unlock the secrets to working with all types of people successfully Education, experience, IQ none of these is as accurate a predictor of success as emotional intelligence. Sharpening your skills in this one vital area is almost like a 100% guarantee for career success. Master the one skill that will serve you forever n Understand how emotions yours and others impact work relationships n Get along with difficult personalities n Improve collaboration n Gain consensus more easily n Prevent misunderstandings n Create a positive workplace n And get the results expected of you with less stress and frustration To enroll, call toll free , on-line at Find us on Facebook Follow us Subscribe to our channel Presented by: SkillPath Seminars The Smart Choice 2010, SkillPath Seminars

Developing Emotional Intelligence the one skill experts now acknowledge is THE key to success in today s workplace Working effectively with all the different and difficult types of people in your

2 Developing Emotional Intelligence the one skill experts now acknowledge is THE key to success in today s workplace Working effectively with all the different and difficult types of people in your workplace from co-workers to customers to suppliers to higherups isn t easy. Your success hinges on your ability to manage your emotions and the emotions of others to avoid miscommunications resolve conflicts reach consensus build a cohesive work environment and get things done. In fact, experts now acknowledge that emotional intelligence the ability to recognize, understand and manage emotions, yours and others, in a positive and constructive way is a greater predictor of success than IQ, education or experience. Emotional intelligence is not inherited. Nor is it a product of experience. Anyone in any job at any level of the organization can develop it. And it s really not that difficult. In fact, you can easily improve your emotional intelligence and turn it into a professional strength in just one day by attending Building Your Emotional Intelligence. Emotional intelligence is a powerful, new concept. And it works. This revolutionary communication seminar goes far beyond people skills to boil down the essentials of emotional intelligence into language anyone can understand. No theory here. Just the practical skills and motivation you need to improve all your work relationships, reduce stress and frustration and advance your career. Building Your Emotional Intelligence is filled with practical advice, wisdom and skills to help you: n Recognize how your feelings, reactions and emotions and those of others affect your work relationships n Start choosing how you act instead of responding automatically n Easily work with people with personalities and communication styles different from yours n Stay flexible and open in the face of change n Keep yourself and others from overreacting in emotionally charged situations n Anticipate problem situations and the underlying emotions and be prepared n And more Call toll free , on-line at us at enroll@skillpath.com, fax us at or mail the enrollment form on page 7 2

3 This brand-new seminar is for you if you ve ever thought I don t know why I overreacted that way. The awareness of why you act the way you do is truly the cornerstone of emotional intelligence. In this seminar, you ll learn how to recognize which emotions you re feeling as they happen, why you re feeling them and how to choose to act on those feelings in the most positive and productive way. Unleash the power of emotional intelligence in just one day. Enroll now. Self-awareness, self-management, flexibility, resilience, empathy in one intensive day, you ll master these and other skills that are truly the foundation of emotional intelligence. After this transforming seminar, you ll not only fully grasp the impact emotional intelligence can have on your success, but you ll also be prepared and motivated to immediately use what you ve learned every day on the job. Exceed your goals, reach your full potential and be far more effective, productive and successful. Don t wait any longer to improve your emotional intelligence. Enroll today, call Change is okay as long as it s not in my department. Adapting is much easier when you stop resisting and start using your energy productively. Come learn how to use your emotional intelligence to stay flexible, see change as an opportunity instead of a problem and become known for your willingness to try new ideas. Just seeing him makes my blood boil. When strong emotions take over, physiological changes occur that many of us ignore. In this seminar, you ll learn how to recognize your own unique warning signs as a reminder to slow down and think and act carefully. I didn t know you felt that way. Many times in conversations we hear only the facts not the emotions being expressed. This seminar will teach you how focusing with your eyes, ears and body will show you care and respect others, remove discouraging barriers from the conversation and encourage the other person to open up. Just one day that s all it takes to learn the skills you need to work successfully with all types of people. I couldn t help it that customer was so rude I lost it. Emotionally intelligent people don t allow strong emotions to take over, have emotional outbursts or say things they later regret. In this seminar, you ll learn how tuning in to your feelings only takes a few seconds and can make the difference between losing control and gaining it. 3

Who should attend? This practical seminar is for anyone who wants more productive and constructive work relationships and a more satisfying and rewarding work life.

4 Who should attend? This practical seminar is for anyone who wants more productive and constructive work relationships and a more satisfying and rewarding work life. It will be especially valuable if you Frequently have to deal with different departments in your organization. Are a team member or a team leader. Have regular contact with customers, vendors or clients. Have recently been promoted to a supervisory or management role. Have taken on more responsibility or would like to. Work with difficult people (backstabbers, control freaks, hotheads and others) who make getting your job done a lot harder than it has to be. We Guarantee Results If you re not happy, we re not happy. Go back to work and apply the new techniques you learned in our seminar. If you re not absolutely delighted with the results you achieve, write to us right away. We ll issue you a refund or arrange for you to attend another SkillPath seminar without paying another penny. That s our guarantee! Workshop Agenda Emotional intelligence in today s workplace n Emotional intelligence: Why it s become the hot skill in today s workplace n The link between emotional intelligence and performance n Beyond charisma what exactly is emotional intelligence? n 4 core competencies of emotional intelligence n The profound benefits of emotional intelligence and how every employee regardless of title, job or industry can reap the rewards n Your IQ may get you hired, but it s your EI that will get you promoted here s why n Emotions shouldn t be brought into the workplace true or false? Increase your personal power by understanding your emotions n The crucial importance of self-awareness the single most important building block of emotional intelligence n What, unfortunately, can happen when self-awareness is low n Assess your emotional intelligence, quickly and confidentially n How to better understand how and why you feel and react the way you do n What is it you re feeling? Worry, anger, fear? You ve got to name it before you can claim it n The problem with stuffing your emotions The emotionally intelligent work environment your role in creating it n Emotional intelligence is a great motivation tool but you need to know a few things first n 6 qualities of an emotionally intelligent workplace: How does yours measure up? n How to model and encourage emotional self-control n 12 ways to promote emotional intelligence in your workplace n Flexibility why it s such a big deal n Addressing 3 emotions that commonly bog down teams and lower performance n The Golden Rule when helping others manage their emotions n No more It s my way or the highway! How to see BOTH sides of an issue 4

5 Program Hours: 9:00 a.m. 4:00 p.m. Turn emotional intelligence into your strategic advantage when problems occur n 6 principles of emotionally intelligent communication n How to hear the feelings being expressed in a conversation so you re able to choose the best response n Alert! 5 workplace situations that cause people to lose emotional self-control n Emotions are rarely put into words discover how to read unspoken feelings from nonverbal cues n How to listen to hear a lot more than what s being said n Talk about emotions without sounding like a shrink n Recognize the awesome power of empathy n Be comfortable and calm with all types of communication styles n Asking the right questions to clarify feelings and find common ground Use emotional intelligence to work through intense interactions and conflicts n Conquer your fear of emotional confrontations one step at a time n Have this tool handy for the next time a conflict arises n Avoid trigger words and the negative reactions they provoke n Heart, logic, instincts and emotions using all parts of your brain to find solutions n A new, emotionally intelligent process for solving problems n Handling that moment when you suddenly realize you may lose it n Getting to the root of the problem by analyzing facts AND feelings n 4 slowdown techniques for calming an overly emotional person n When emotions get messy the secret to standing out when others cave in Self-management tips that can double your effectiveness n A new mental script for controlling your behavior, tendencies and impulses n Recognize the difference between good and bad emotions n How changing one belief can change your whole perspective on work n Recognizing the physical warning signs that your emotions are surging n The RCF formula for stopping automatic responses you later regret n A simple way to lower your emotional thermostat on the spot n A tool kit of self-management skills you ll use every day for the rest of your career To enroll, call toll free , on-line at On-site training and keynote speaking We can deliver this workshop right to your company s door or provide customized, youpick-the-day training on any program pertinent to your organization s training goals. Or let our staff of professional trainers add sparkle to your next corporate or association meeting with a stimulating keynote speech designed just for you. Whether you have 3 or 300 people to train, SkillPath is the answer. For complete details and a no-obligation quote, call and ask for the on-site training department. Brought to you by SkillPath The Smart Choice for people serious about success SkillPath trains thousands of achievement-oriented professionals like you every month, from organizations of all sizes and all types business, government, health care, education and the military. Our seminar leaders are a select group of trainers at the top of their profession skilled teachers with a tremendous depth of knowledge in their respective topic areas. Our commitment to providing you with the highest-quality learning experience possible has made SkillPath the fastest-growing training company in the world. Attend this seminar and experience for yourself the positive effect of powerful ideas, skillfully presented. 5

6 Nine more reasons to attend Communicate honestly and openly with people without causing anger or hurt feelings. Build stronger, better work relationships fueled by your new understanding of emotions and how they impact your interactions with people. Approach conflicts and emotionally charged situations more firmly and confidently because you ll have the skills to keep them from spinning out of control. Resolve problems differently and more easily because you ll see issues from more than one perspective. Instantly connect with other people and immediately break down communication obstacles. Stand out for your ability to work with others up and down the ladder. Help difficult people understand their emotions and change their behavior. Pump positive energy into your team and create a collaborative work environment. Eliminate stress and frustration from your day-to-day job and enjoy it a whole lot more. America s top 500 companies can t be wrong Top-notch trainers, comprehensive materials and our guarantee of satisfaction ensure that a quality learning experience awaits you at every SkillPath program three of the reasons that all 500 of the Fortune 500 companies choose us to train their people. We hope you will too. After all, when you need training, why settle for less than the best? To enroll, call toll free , on-line at Registration information Your tuition is tax deductible. Even the government smiles on professional education. All expenses of Continuing Education (including registration fees, travel, meals and lodging) taken to maintain and improve professional skills are tax deductible according to Treasury Regulation Coughlin vs. Commissioner, 203 F2d 307. This SkillPath seminar qualifies for 5 contact hours (.5 CEUs) in accordance with guidelines set forth by the International Association for Continuing Education and Training Authorized Provider number You must attend the entire program to qualify for CEUs. Many national, state and local licensing boards and professional organizations will grant Continuing Education credit for attendance at our seminars (save this brochure and your Certificate of Attendance). You may want to contact your own board or organization to find out what s required. SkillPath is registered with the National Association of State Boards of Accountancy (NASBA) as a sponsor of continuing professional education on the National Registry of CPE Sponsors. State boards of accountancy have final authority on the acceptance of individual courses for CPE credit. Complaints regarding registered sponsors may be addressed to the National Registry of CPE Sponsors, 150 Fourth Avenue North, Suite 700, Nashville, TN Web site: This seminar qualifies for 6 CPEs. Previous work experience and/or background knowledge should be obtained before attending this seminar. Program level: Intermediate. For more information regarding administrative policies such as complaint and refund, please contact our offices at Important information Our registration table opens at 8:15 a.m. When you arrive at the hotel, please check the directory for the exact location of the seminar. Our registrars will greet you, assist you with your registration (or collect your Express Admission Ticket), hand you your seminar materials and direct you toward your seat. You ll also want to take the opportunity to meet other professionals from your local area. Introduce yourself! You may meet a new friend. Plan to be registered and ready to go by 8:50 a.m. We begin at 9:00 a.m. on the dot and wrap up at 4:00 p.m. Lunch is on your own from 11:45 a.m. to 1:00 p.m. Why not invite another participant to dine with you? You can share information, review the morning and make the day even more enjoyable. Parking. We do our best to find seminar facilities that have all the pluses we look for: Convenient location, great meeting rooms, courteous staff and plenty of free parking. However, some facilities have paid parking only. You may want to check with the facility personnel to determine parking fees often they can direct you to free parking just around the corner. Audio/video recording. Our programs both what you see and what you hear are fully copyrighted by SkillPath. No audio or video recording, please. Still haven t picked up the phone? Five more good reasons why you will want to attend this program Our trainers are the best period. We choose only the pros who have 1. a proven track record of training effectiveness, professionalism and expertise. And what s more, they re exciting communicators who ll provide you with one of the most interesting days you ve ever spent. We give you only the most important, important information. There s 2. a lot of information out there that could take you years to gather on your own. In six short hours, we ll give you what we believe is the best, most important information to help you be the best you can be. Practicality is emphasized. You will leave this seminar with specifics 3. you can apply immediately. And you won t go home empty-handed. You ll leave this workshop with a Certificate of Attendance; a soundly researched, unabridged workbook; and step-by-step guidelines for using the information you ve just learned. We promise you ll get results your very next day back at work. The value is unbeatable. Not only is our enrollment fee among 4. the lowest you ll find, when four or more enroll from the same organization, you ll enjoy a significant discount. Our guarantee is unconditional, straightforward and the very best 5. in the industry. How can we be so confident? Because we work hard before the seminar to make sure you re happy after the seminar. Pertinent, up-to-date information you can really use, a convenient meeting location, seminar registrars who are courteous and helpful and a trainer who grabs your attention and takes you on an exciting journey full of fun and facts. We believe you ll love every minute of it. Millions of satisfied participants from around the country are sold on SkillPath seminars. Why not join them? 6

Yes, I can t wait to attend B U I L D I N G Y O U R Emotional Intelligence Is working with all the different types of people you have to work with harder than it has to be?

7 Yes, I can t wait to attend B U I L D I N G Y O U R Emotional Intelligence Is working with all the different types of people you have to work with harder than it has to be? It is if you haven t mastered emotional intelligence Unlock the secrets to working with all types of people successfully Enroll now limited space available! By phone: or On-line: By enroll@skillpath.com By fax: By mail: Complete and mail enrollment form to: SkillPath Seminars P.O. Box Kansas City, MO Cancellations and substitutions. Cancellations received up to five working days before the seminar are refundable, minus a $10 registration service charge. After that, cancellations are subject to the entire seminar fee, which you may apply toward a future seminar. Please note that if you don t cancel and don t attend, you are still responsible for payment. Substitutions may be made at any time. Registration information Please note: If you ve registered by phone and paid with a credit card, it s not necessary to return this form. Please fill in the city and date where you ll attend Workshop city: Address (Program # ) Address (Program # ) Address (Program # ) Workshop date: Workshop city: Workshop date: Workshop city: Workshop date: Workshop city: Address (Program # ) Please list additional registrations on a separate sheet and attach. Approving Supervisor Organization Workshop date: Mailing Address City, State, ZIP Telephone Ext. Fax Mailing information Please fill in the spaces below with the information that appears on your mailing label. Your Preferred Customer Number: Your VIP Number: Payment information (Please pay before the seminar): Please add applicable state and local tax to your payment for programs held in Hawaii, South Dakota and West Virginia. Confirming phone registration: # Charge to: MasterCard Visa Check enclosed payable to: SkillPath Seminars Discover AmEx Mail to: SkillPath Seminars, P.O. Box , Kansas City, MO Check # Check amt. Purchase order attached: # Invoice my organization Attention: Card number Expiration date Signature SkillPath s FREE e-newsletter get it today! Our e-newsletter brings some of the greatest ideas from SkillPath s most popular courses right to your desktop or laptop. It s easy, it s free and it has something for everyone in your organization: Skill-building articles, software tricks, seminar schedules and special discounts. Subscribe yourself and all the key members of your staff today at 7

SkillPath Seminars 6900 Squibb Road P.O. Box 2768 Mission, KS 66201-2768 a division of The Graceland College Center for Professional Development and Lifelong Learning, Inc.

Time-Sensitive Material The how-to s of working successfully with all types of people EMOTE #03111 A PLEASE RECYCLE Printed in the USA Is working with all the different

8 SkillPath Seminars 6900 Squibb Road P.O. Box 2768 Mission, KS a division of The Graceland College Center for Professional Development and Lifelong Learning, Inc. NONPROFIT ORG. U.S. POSTAGE PAID Graceland College Center for Professional Development and Lifelong Learning, Inc. Time-Sensitive Material The how-to s of working successfully with all types of people EMOTE #03111 A PLEASE RECYCLE Printed in the USA Is working with all the different types of people you have to work with harder than it has to be? It is if you haven t mastered emotional intelligence B U I L D I N G Y O U R Emotional Intelligence To enroll, call toll free , on-line at

Fundamentals of. We re. coming. to your. Learn how to understand and apply the principles of finance and accounting

Fundamentals of. We re. coming. to your. Learn how to understand and apply the principles of finance and accounting Fundamentals of Here it is the nationally acclaimed two-day finance workshop We re Learn how to understand and apply the principles of finance and accounting You ll learn powerful skills with big benefits: