Physiotherapist Staff Grade National Recruitment Campaign NRS0887

Transcription

1 An tseirbhís Earcaíochta Náisiúnta Feidhmeannacht na Seirbhise Slainte, Aras Sláinte Chluainin Cluainín Ui Ruairc Co.Liatroma National Recruitment Service Health Service Executive, HR Services Aras Sláinte Chluainin Manorhamilton Co.Leitrim Teil/Tel: (0) Faics/Fax: (0) Additional Campaign Information Dear Candidate, Physiotherapist Staff Grade National Recruitment Campaign NRS0887 Thank you for your interest in pursuing career opportunities with the Health Service Executive (HSE). The HSE has introduced a new system for selecting candidates for consideration for a number of current and future job vacancies. We strongly recommend that you read the information enclosed in this document carefully before making an application. Take time to read through the various sections, which take you through the process from beginning to end. This application system is a new way for large numbers of potential candidates to apply to be part of a recruitment pool for a limited number of current and future vacancies. Every applicant will be assessed and tested in exactly the same way, to measure their skills and knowledge. Each applicant will also specify a geographic area where they most wish to work. At the end of the process, the HSE will rank the applicants and create a Physiotherapist Staff Grade National panel. All Physiotherapist Staff Grade vacancies which arise will be filled from the Physiotherapist Staff Grade National panel. There are several stages within the process. Applicants will firstly complete a short application form. All eligible applicants who complete this form and are deemed eligible will be invited to complete an on-line knowledge test. Candidates who are successful in passing the on-line knowledge test will receive their test result as a Band or group. Candidates will proceed to the next stage of the selection process, which is an on-line automated video interview, based on their Band ranking i.e. highest band progresses first. Following the automated video interview, candidates will be asked to complete a competency based application form and will then be called to a face to face competency based interview based on their Band ranking. All stages of the process will be carried out by the HSE National Recruitment Service (NRS) in conjunction with our IT Support Services. In order to participate in this initiative you will need access to a computer with an internet connection and a webcam. You will also require an address and mobile telephone number. Please note you may only provide one address and one mobile telephone number. Because this is a new and innovative system, we will endeavour to ensure that all applicants have detailed information about the process, and have access to support throughout their application process. We would encourage you to download and save this document and keep it so that you can refer to it now and in the future. In this document we describe all stages of the process, what you can expect and when it will happen. We outline the regulations under which the campaign will run, what we require from you and in what format. We seek the same information from all applicants so that everybody is treated in the same manner. It also explains what will happen after each stage of the Selection process and how the candidate pool will be managed. Please be assured that as each new part of the process arises we will contact you to tell what you need to do and by what date you need to have it completed. Appointments in the HSE are made under a recruitment licence and are subject to Codes of Practice established by the Commission for Public Service Appointments (CPSA). Please visit for further information on the code of practice and informal and formal review procedures. If you have a query in relation to the process which is not covered in this guide please applyalliedhealth@hse.ie Thank you for your interest in a career with the HSE. Yours faithfully, HSE National Recruitment Service Team Page 1

2 Introduction The HSE provides public health and social services to people living in the Irish State. We are the largest employer in the nation with an annual budget of 14 billion. HSE staff deliver care in hospitals and community settings, 24 hours a day, all across the country. The HSE wishes to ensure equal access to career opportunities to the widest pool of competent candidates, while ensuring that each applicant is treated in a fair and consistent manner. This recruitment strategy has been designed to meet all Physiotherapy needs within the HSE. This recruitment method assesses large numbers of potential candidates, who will go through a number of stages of interview, in order to join a recruitment pool. This recruitment method follows a number of stages. Stage 1 Completion of short application form Stage 2 On-Line Knowledge Test Stage 3 - On-line Automated Video Interview Stage 4 Completion of Competency Based Application Form and face to face Competency Based Interview Location Choices Applicants must choose one location / geographic choice on their application form. A detailed explanation on this section is covered on page 5 point 5 of this guide. This guide sets out each stage in detail explaining what needs to be done, what will happen next and what applicants can expect, an overview is available on the next page. We strongly recommend that you download and save this guide to keep as a reference for the duration of the campaign. Page 2

3 Overview Stage Stage 1 Stage Short Application Form Description Closing date for receipt of completed application forms is Friday 14 th June 2013 at 12 noon. Who should apply? Page 4 How to apply? Page 4 5 What do I need to consider now? Page 5 End of Stage 1 Only applicants who are deemed eligible at Stage 1 will be progressed to Stage 2. Description On 10 th July 2013 all eligible candidates will be issued with an invitation to undertake an on-line knowledge test Stage 2 On-Line Knowledge Test How will I know? Page 7 What do I need? Page 7 How will I know how I got on? Page 8 Stage End of Stage 2 Only those who are banded in the highest orders of merit (Band A) will be progressed to Stage 3. Rehearsal Interview Description Rehearsal Interview On 17 th July 2013 successful Stage 2 candidates will be issued with a rehearsal interview Stage 3 HSE Physiotherapist Staff Grade On-line Automated Video Interview HSE Physiotherapist Staff Grade On-line Automated Video Interview On 26 th July 2013 all successful Stage 2 candidates will be issued with an on-line automated video interview How will I know? Page 9 What do I need? Page 9 How will I know how I got on? Page 11 What does this look like? Appendix End of Stage 3 Only those who are banded in the highest orders of merit (Band A) will be progressed to Stage 4 Stage Stage 4 Competency Based Application Form Face to Face Competency Based Interview Panel Description Competency Based Application Form will be issued 15 th August 2013 Closing date for receipt of completed Competency Based Application Form is Thursday 29 th August 2013 Invitations to a face to face competency based interview will issue no later than Friday 6 th September Face to face competency based interviews will be held centrally, week commencing 23 rd September 2013 How will I know? Page 12 When does this happen? Page 12 The newly created Physiotherapist Staff Grade panel will go live on Wednesday 2 nd October Expressions of interest containing full details on location, contract type, etc will issue as vacancies arise Important Candidates will receive a single invitation to undertake the on-line knowledge test and the on-line automated video interview. Candidates who decide not to undertake the on-line knowledge test, on-line automated video interview or who do not attend for the competency based interview will be deemed to have withdrawn their candidature. Accordingly, their candidature will receive no further attention. Page 3

4 Stage 1 - Application Form 1. Who Should Apply? We welcome applications from all suitably qualified candidates who are interested in Physiotherapist Staff Grade positions at HSE sites in the Republic of Ireland. The panel created on foot of this campaign will fill vacancies which may occur for a 12 month period from 2 nd October 2013 (panels may be extended). Applicants invited to apply include: Applicants interested in permanent and/or specified purpose* vacancies Current employees interested in working elsewhere (geographic) Candidates on a recognised professional physiotherapy course due to graduate in 2013 Candidates qualified (qualified pre 2013 and during 2013) outside of the Republic of Ireland on a recognised Physiotherapy course *Specified Purpose vacancy is a vacancy of defined duration e.g., a six month vacancy For more details on suitably qualified applicants see Appendix 1. For more details on validation of qualifications see Appendix 1 Information for Non-European Economic Area Applicants While the HSE is an equal opportunities employer, in line with current Department of Jobs, Enterprise and Innovation Employment Permit requirements, applications from non European Economic Area (EEA) will only be considered in the event that an EEA citizen cannot be found to fill the vacancy. A full explanatory list of the required documentation at application stage to be provided by Non EEA Applicants can be found in Appendix 2 2. Applicants who CANNOT Apply Applications received from applicants who fall under the following categories will not be processed further in the selection process 1. Persons who are currently in receipt of a pension from any of the following superannuation schemes: 1. Local Government Superannuation Scheme (LGSS) 2. HSE Employee Superannuation Scheme ( 3. Voluntary Hospital s Superannuation Scheme (VHSS) Officers or Non Officers Schemes) 4. Nominated Health Agencies Superannuation Scheme (NHASS) For further details see Appendix 4 3. How to Apply How do I apply? You must use the Application Form particular to this post, either download it as a word document from and type in your details which you can to applyalliedhealth@hse.ie or print it and fill in by hand and return by post to: National Recruitment Services, Health Service Executive, HR -Services, Aras Slainte Chluainin, Manorhamilton, Co. Leitrim The closing date for this campaign is Friday, 14 th June 2013 at 12 noon. We will not be able to process applications by CV or any other method. Applications stored on personal online storage sites, e.g., DROPBOX, SKYDRIVE, CLOUD, etc. will not be accepted. NB Please ensure that you fully complete the qualifications and eligibility criteria on page 2 of the Application Form. Please note that if you omit information in this section pertinent to the eligibility criteria you may be deemed ineligible and subsequently not called forward to the on-line knowledge test. (Full details of eligibility criteria are contained in Appendix 1 of this document.) applications will receive an automated response within 48 hours (during office hours Monday to Friday), which will let you know that we have received your . Candidates please note the National Recruitment Services (NRS) check eligibility after the closing date and time for the receipt of applications. This is due to the high volume of applications. The National Recruitment Services can only accept applications (and attachments where relevant) received by the closing date and time i.e. Friday, 14 th June 2013 at 12 noon. No applications or where relevant other supporting documentation received after this time & date will be accepted. Page 4

5 This means that if your application is blank, you have sent the wrong version of your application form, have no internet access etc or that you have not attached requested relevant supporting documentation (where relevant: work permit documentation), etc you will not be processed further. N.B. Please note that the National Recruitment Services will mainly contact you by mobile phone, . (Some communications are sent by post e.g. Invitations to interview and if you proceed to Stage 4 you will be asked to provide your postal address on the Competency Based Application Form), therefore it is most important that both your mobile telephone number & address are included in your application. Please note that you may only provide one mobile telephone number and one address. It is your responsibility to ensure you have access to your mobile voice mails, text messages and s. This means that if you choose to use your work mobile and address you may receive communications that have a time deadline requirement while working away or on leave. We recommend you use your personal mobile and that you have regular access to. 4. Do I have to apply now? That is your decision, applying will potentially provide you with access to Physiotherapy opportunities in the HSE. It is important to understand that should you apply for this campaign, there is a single opportunity to undertake the on-line knowledge test, on-line automated video interview and face to face interview. 5. Is there anything I need to consider when applying, does it matter what I choose now? Yes. You need to consider your geographic choice carefully. We expect that the number of applicants will greatly exceed the number of opportunities that may arise. We cannot predict if, when or where service need (live vacancies) will occur. Therefore you should make your geographic choice based on where you would most like to work rather than trying to guess where opportunities will occur. Posts will be offered to candidates active on the panel by order of merit and geographic choice. Should no candidate for that geographic choice be interested in the opportunities, posts will be offered to the wider national panel. Further information on geographic areas is available in Appendix 5. Geographic Choice mandatory to make a single choice The purpose of this initiative is to fill current and anticipated vacancies within a geographic area therefore you are not asked to indicate a specific work site at any stage but you are asked to make a single geographic choice from the 17 available choices. Information on specific posts with geographic areas is provided to candidates on the panel, at a much later stage, more details of which are outlined in Appendix Can I change my geographic area choice after I have applied? Yes, but only up until the closing date and time ie Friday, 14 th June 2013, 12 noon. After the closing date and time no changes will be accepted. 7. If I change my contact details i.e. address & mobile telephone number how do I update them? If you need to change/update your contact details during the process you can do so by ing applyalliedhealth@hse.ie, however you should strongly consider using your long term / most permanent contact details. The should contain your name, mobile number and please quote the campaign reference NRS Will I get a post through this Campaign? The HSE are running this recruitment and selection process to fill current and anticipated vacancies during the lifetime of the panel. By participating in this process you are ensuring that you will be included for access to these and future opportunities which may occur. But like any job application, it does not ensure that you will get a job. We anticipate that there will be many more applicants than there are posts available. A position on the panel is not a job offer and does not necessarily mean that you will be offered a post. Depending on the outcome of the selection process (on-line knowledge test, on-line automated video interview and face to face competency based interview) you may be added to the national panel in order of merit, for which specified purpose and permanent job offers will be made. Please note applicants who have qualified outside the Republic of Ireland must have their qualifications validated by the Irish Society of Chartered Physiotherapists. For full details on validation please see Appendix 1. Applicants who are successful at the face to face competency based interview and have not had their qualifications validated will remain dormant** on panels and will not be offered any post until they have informed the National Recruitment Service that their qualifications are validated. The NRS will afford candidates an opportunity to update their validation status before and after the panel goes live on 2 nd October This means that you can change your status from dormant to active by informing us. ** Dormant = you retain your place on the panel but you are not contacted about opportunities Page 5

6 9. Where are the posts located? It is our intention to fill all permanent and specified purpose Physiotherapist Staff Grade vacancies throughout the HSE through this campaign. From 2 nd October 2013, posts in HSE sites/ services will be filled from the newly formed national panel and posts will be offered as they arise. Candidates successful at interview and on the panel will receive full details of the post, site/service and Physiotherapy Manager contact details through an expression of interest. This allows successful candidates to make an informed decision on a particular post. More details on this are outlined further on in this document under the section Acceptance / Refusal of job offers. Appendix What is the selection process? The selection process for this stage is as follows: Applicants must be suitably qualified (read Appendix 1). Applicants should pay due attention to page 2 of their form with regard to demonstrating their eligibility. Applicants who do not provide sufficient evidence of their eligibility will not be called forward to the next stage of the process. Applicants must complete the application form. Those who do not fully complete the form will not proceed to the next stage of the selection process. Eligible applicants will be invited to complete an on-line knowledge test. The purpose of the on-line knowledge test is to assess candidate s functional and clinical knowledge in the field of Physiotherapy. Those successful at the on-line knowledge test will be placed in an order of merit. Your order of merit will be given as a band : Your test result places you in Band A or B or C and so forth. Progress to the next phase of the selection process will be based on the Band you are in i.e. highest Band progresses first. Band A is the band with the highest score set, Band B is the band with the second highest score set etc. Candidates in Band A will be asked to complete the On-Line Automated Video Interview. Although the name of this technology is on-line automated video interview, it is not an interview, but a shortlisting tool. It is not an interview because it does not allow for interaction between the candidate and the assessor. Each candidate will be assigned a question set and the responses given by the candidate will be measured against a pre agreed ideal answer. The question set stems from the professional knowledge required to perform effectively in the role as outlined in the Job Specification. Candidates who complete the on-line automated video interview will be placed in an order of merit. Your order of merit will be given as a band. Candidates in Band A will be asked to complete a competency based application form and attend a face to face competency based interview. Those who do not fully complete the competency based application form will not proceed to the face to face competency based interview. A panel will be formed of candidates successful at the face to face competency based interview. If subsequent interviews are held candidates successful at these interviews will be added to the existing panel. Candidate will receive a single invitation to undertake the on-line knowledge test and on-line automated video interview. Candidates who decide not to undertake the on-line knowledge test or on-line automated video interview or who do not attend for the competency based interview will be deemed to have withdrawn their candidature. Accordingly, their candidature will receive no further attention. Page 6

7 Stage 2 - On-line Knowledge Test NB in order to be invited to undertake the on-line knowledge test, you must have successfully submitted an application form. Why am I undertaking this On-Line Knowledge Test? We are using an on-line knowledge test as part of the recruitment process to initially assess your functional and clinical knowledge in the field of Physiotherapy. Applicants are being provided with one single opportunity to undertake the test. When do I undertake the On-Line Knowledge Test? The on-line knowledge test will issue by to candidates on 10 th July 2013 by 12 noon. If you choose not to undertake the on-line knowledge test no further opportunities to undertake the test will be offered to you and the HSE National Recruitment Service will understand that you are no longer interested in Physiotherapist Staff Grade opportunities within the HSE. What will the Test involve? You will be asked to complete one single test with the answers to the questions presented in multiple choice formats. This test has been created by experts in the field of physiotherapy and will draw on knowledge which you will have gained through education and practice. In each case there will always be one correct answer. You must select the correct answer from the list provided. Sample Question for illustration purposes only Question: Biceps Branchi acts as a.. Please choose one answer below: 1. Flexor of knee 2. Extensor of elbow 3. Flexor of elbow 4. Extensor of knee In this case the correct answer to choose is number 3 How will I receive notification of my On-Line Knowledge Test? 1. Information /Text Alert At least 1 day prior to the issue of the on-line knowledge test you will receive an from the NRS alerting you to your upcoming invitation to undertake the test along with further relevant instructions regarding the test. This will issue to the address which you have provided on your application form at application stage. You may only provide one address at application stage. You will also receive a text alert alerting you to check your inbox. 2. Invitation /Text Alert You will receive an invitation to undertake the on-line knowledge test on 10 th July 2013 by 12 noon. It will remain open for completion until 12 th July 2013 at 12 noon. You will also receive a text message to let you know that the invitation has been sent to you. This will contain a link for you to gain access to the test. You cannot undertake the test until you have received your invitation . The test must be completed within the timescales as stated in your invitation . As this is on-line testing on the internet, it is available to your 24 hours a day globally within the timescales specified. What do I need to undertake the On-Line Knowledge Test? A computer with internet access A computer with latest Adobe Flash Player (Version 11 minimum) to run the test Your invitation will contain a link which will bring you directly to the test provider s website The test will open in a new window, please enable pop-ups for this site if necessary Time it takes approximately 12 minutes in total to read instructions and take the test A quiet environment in which to undertake the tests where you will not be disturbed Can I start the On-Line Knowledge Test and come back to it later? No. You cannot start the test and come back to it later. Once you start the test you will not be able to leave and re-enter the interview again. Page 7

8 How long will the On-Line Knowledge Test take to complete? The test will take approximately 12 minutes in total to complete. You will have an unlimited amount of time to read the instructions before you begin. When you begin the test itself, you will have 10 minutes, only, to complete it. A timer telling you how much time you have remaining will appear on the screen. The test will close automatically once the time is up. How do I access the On-Line Knowledge Test? The invitation which you receive to your address will contain a link which will bring you directly to the screen where you can start the test. I have special requirements or a disability. What should I do? If for any reason, the test outlined above is likely to pose some difficulty for you, please contact the NRS by at applyalliedhealth@hse.ie prior to undertaking the real test and outline your specific requirements. We will make any reasonable adjustments to accommodate you as best we can. You should consider attempting the practice questions before you contact us, so that you are fully informed about what the test entails. I am experiencing technical difficulties; who can I contact? Applicants will have technical support via for the duration of the test period. If you are experiencing any technical difficulties in accessing the interviews, please info.ireland@cut-e.com between the hours of to 21:00. Please also include NRS0887 Physiotherapist in the subject line of your , and clearly specify the issue you are experiencing and include any screenshots if possible. PLEASE NOTE: You are strongly advised not to get any external assistance with the completion of your on-line knowledge test. Evidence of same will result in your being automatically disqualified from this campaign. Further assessment of your clinical/professional knowledge will take place during subsequent parts of the selection process. How will I be informed of the results of my On-Line Knowledge Test? All applicants who complete the on-line knowledge test will be informed of their test result (by and text) by 17 th July Applicants who are not placed in Band A will not proceed any further in the selection process. Page 8

9 Stage 3 - On-line Automated Video Interview NB In order to be invited to undertake the on-line automated video interview you must have successfully completed the on-line knowledge test. The National Recruitment Service (NRS) will inform you if you are to be invited to complete the on-line automated video interview. 1. What is an Automated Video Interview? An on-line automated video interview is an interview you complete by yourself at a time and place that suits you within the specified timelines. Although the name of this technology is on-line automated video interview, it is not an interview, but a shortlisting tool. It is not an interview because it does not allow for interaction between the candidate and the assessor. Each candidate will be assigned a question set and the responses given by the candidate will be measured against a pre agreed ideal answer. The question set stems from the professional knowledge required to perform effectively in the role as outlined in the Job Specification. You log in, read the questions and your verbal answers are recorded by video. You do not have to type anything. It is not a live interview so you can log in anytime within the specified time period which will be notified to you with your invitation to the on-line automated interview. 2. How will I know that I have been invited to undertake the On-line Automated Video Interview? You will receive an invitation to undertake the on-line automated video interview on 26 th July A text alert will be sent to your mobile phone to let you know the invitation has been sent to you. You cannot undertake the on-line automated video interview until invited to do so. As this is an on-line interview it is available to you 24 hours a day within the time lines for completion specified in your invitation. The on-line automated video interview will be available from midnight on 25 th July 2013 until midnight on 29 th July 2013 (4 days). 3. What do I need to complete the On-line Automated Video Interview? A computer with internet access A web cam and a microphone function Your invitation which gives you the internet address link to go to and the password assigned to you to allow you access to the interview. Time - an on-line automated video interview will take approximately 15 minutes or less A suitable environment in which to complete the interview where you will not be disturbed, it is important that you are not distracted during the course of the interview so please ensure that you are in a quiet place away from distractions and noise. 4. How do I prepare for the On-line Automated Video Interview? The purpose of this part of the selection process is to evaluate your Physiotherapy skills and knowledge in relation to Physiotherapy practice. You will be asked three questions which pertain to professional / clinical knowledge. Your answers must demonstrate sufficient clinical knowledge, clinical reasoning skills and evidence based practice which show that you can carry out the duties and responsibilities of a Physiotherapist Staff Grade. You should consider your theoretical knowledge and your past work experience as a Physiotherapist Staff Grade in responding to the questions. You will be allowed a specified time to read the question on the screen and prepare your response, (you will be able to see the available time counting down on your screen). You will be informed when you can commence your response. You will then have a specified time to answer the question, (you will be able to see the countdown on your screen). The time allowed for each question will be indicated for each question. Once you have responded to the three questions you will have a further specified time period in which you may wish to add to your answers. For full details on the on-line automated video interview see Appendix 9. Each question will be assessed against an agreed standard. 5. Can I try out the On-line Automated Video Interview? Yes. You will be given the opportunity to undertake a rehearsal interview. This rehearsal interview allows you to practice and prepare for the full HSE on-line automated video interview. You will receive a text alert to let you know the invitation s have been sent to you to complete the below: on-line rehearsal interview 17 th 19 th July 2013 on-line automated HSE Physiotherapist Staff Grade interview 26 th 29 th July 2013 Page 9

10 Rehearsal Interview 17 th July th July 2013 The rehearsal interview (sent before the on line automated Physiotherapist Staff Grade interview) is to allow you to try the process from start to finish. The practice facility is designed to ensure that your systems are working correctly i.e. your internet connection is suitable, your microphone is working, and a video is being recorded, however you will not be able to review Part 2 either in the rehearsal interview or in the full HSE on-line automated interview. The rehearsal interview contains two parts: Part 1 Practice Interview You can practice part 1 as many times as you like Rehearsal Interview Default Questions 1 What do you know about our company? 2 Any feedback on your experience of this video interview in general? Part 2 HSE Physiotherapist Sample Interview You will have a single opportunity to undertake part 2 and you cannot review it Clinical Question Clinical Question 1 2 Wrap up 3 A sample clinical Physiotherapy question which you will read on screen A sample clinical Physiotherapy question which you will read on screen You will have 2 minutes to add any points you may not have covered in your clinical answer. The purpose of the rehearsal is to facilitate you in familiarising yourself with this selection tool, and how the automated system works i.e. it helps you familiarise yourself with reading the question on screen and responding while being recorded. The sample clinical question in the rehearsal interview will allow you get a good idea of how the questions will be structured. We strongly recommend that you use this rehearsal to familiarise yourself with this system. 6. Can I start the Part 2 i.e. the clinical section of the On-line Automated Video Interview and come back to it later? NO. You have a single opportunity to undertake the clinical section of the interview. A practice / systems check facility is available to ensure your internet connection is suitable; your microphone is working etc. Once you choose the Start interview option on screen you cannot pause, stop or return to it later. This applies to both the rehearsal interview as well as your HSE on-line automated HSE Physiotherapist Staff Grade interview. Please remember that you still must complete the interview within the timelines outlined. We strongly recommend that you read each screen carefully and follow the instructions provided. NB If you proceed beyond the practice / systems check screens you will be obliged to complete the on-line interview. 7. Is the structure of the On-line Automated HSE Physiotherapist Staff Grade Interview the same as the rehearsal interview? Yes, although as it is the official interview there are three clinical questions. On-line automated Physiotherapist Staff Grade Interview Part 1 Practice Interview You can practice part 1 as many times as you like Default Questions 2 1 What do you know about our company? Any feedback on your experience of this video interview in general? Part 2 HSE Physiotherapist Staff Grade Interview You will have a single opportunity to undertake part 2 and you cannot review it Clinical Questions Wrap up 4 1 Professional Knowledge Question 2 Professional Knowledge Question 3 Professional Knowledge Question You will have 2 minutes to add any points you may not have covered in your clinical answers. Page 10

11 Please remember if you decide not to undertake the on-line automated video interview the HSE NRS will understand that you have withdrawn your candidature. Accordingly, your application will receive no further attention. A more detailed guide to on-line automated video interviews is available Appendix How will I know if I have completed the On-line Automated Video Interview? You will get an on screen message confirming that you have completed the interview and a confirmation Who evaluates my On-line Automated Video Interview and determines if I am successful? The on-line video recordings will be reviewed by experienced Physiotherapy Managers and evaluated against the expected agreed answer sets. Everyone working as an assessor will be fully trained in the approach to scoring. A score will be awarded for each answer. Candidates will be banded in an order of merit following the interview. Quality assurance mechanisms will be built into the scoring process to ensure that all candidates are treated in a fair and consistent manner. Successful candidates will be brought forward to the next stage of the selection process in order of merit i.e. candidates are awarded a mark during the on-line automated video interview process and the candidates who scores the highest marks (Band A) will be asked to complete a competency based application form and attend a face to face competency based interview. Marking System on the On-line Automated Video Interview Candidates will be asked 3 questions which pertain to their professional/clinical knowledge. Candidates will be allocated a score for each answer. Depending on the overall score allocated, candidates will be ranked in order of merit during this process. Example: Una and Joan apply for the campaign. Based on the responses given in on-line automated video interview, Una scores higher and is placed in Band A and Joan scores lower and is placed in Band B. 10. How will I be informed of the results of my On-line Automated Video Interview? The result of your on-line automated video interview and consequently where you sit on the order of merit will be ed to you after your interview no later than 15 th August From this phase onwards, the group of candidates in the highest order of merit (Band A) will be invited to interview. All candidates who undertake the on-line automated video interview will receive information on next steps. 11. I was successful, and placed in a Band, what happens next? Candidates who receive the highest scores i.e. Band A will be invited to a face to face competency based interview. Candidates in further bands e.g. B, C etc may be contacted when the newly formed panel no longer meets service need. 12 I am experiencing technical difficulties, who should I contact? If you experience technical difficulties accessing your rehearsal interview or your on-line automated video interview, you can your query / concern to a dedicated IT Helpdesk: support@sonru.com available 24 hours a day, 7 days a week Telephone: (0) available 9 am 5 pm, 7 days per week, voice mails are monitored The HSE National Recruitment Service cannot provide technical support for the on-line automated video interview. 13 What does the On-line Automated Video Interview look like? For full details please refer to Appendix 9 Page 11

12 Stage 4 Competency Based Application Form & Face to Face Competency Based Interview Candidates who receive the highest scores i.e. Band A will be asked to complete a competency based application form no later than 15 th August Candidates in further bands e.g. B, C etc may be contacted when the newly formed panel no longer meets service need. NB In order to proceed to the competency based interview, the competency questions section of the form must be fully completed. If you do not complete all questions, we will be unable to process your application. This means if you do not answer all of your competency questions in full, you will not proceed to the next stage of the process. The closing date for receipt of completed competency based application forms is Thursday 29 th August 2013 at 12 noon. Invitations to a face to face competency based interview will issue no later than Friday 6 th September If you are invited to interview you will receive a letter detailing what documentation is required to be presented at interview and how you might best prepare. It is anticipated that face to face interviews will be scheduled for week commencing Monday 23 rd September Therefore we strongly advise that you note these dates in your diary now as due to the limited availability of the interview board, it is unlikely that alternative times and dates can be offered. Marking System Candidates are given marks for skill areas during the interview. These elements are clearly indicated in the Application Form. Where candidates score the same marks a further ranking process will apply. A previously agreed skill area of the interview will be chosen to further rank successful candidates e.g. Karen and Mary are both successful at interview. They both score 421 at interview, which would place them at joint number 3 on the panel. If Professional Knowledge has been the secondary ranking area chosen then the candidate who has scored higher in this area will receive the first job offer. Karen scored 69 in the Professional Knowledge element and Mary scored 68. Karen will be number 3 a. on the panel and Mary will be number 3 b. on the panel. Where candidates have the same mark on the secondary ranking, an additional ranking will be applied and so forth. Please note in order to be deemed successful at interview you must be awarded a minimum score of 40 for each competency area. A panel will be formed of candidates successful at interviews. If candidates from further Bands B, C etc are invited to interview, the panel formed will supplement the pre-existing panel. Example: Una and Joan apply for the campaign. Based on the responses given in the on-line automated video interview, Una is placed by the ranking board in Band A and Joan is placed in Band B. As Una is placed in Band A she is invited to interview and achieves a score of 596. Una is number one in order of merit on a panel of a total of 112 people. At a later stage Joan who is Band B is invited to interview and achieves a score of 596. Joan s order of merit on the panel will be 113. Interviews form a part of the selection process. The HSE reserves the right to remove candidates from specific recruitment panels and retract job offers if satisfactory clearances (e.g. past /current employment references, security clearances) cannot be obtained or are unsatisfactory. Note on References: The HSE must be satisfied that it has a full and comprehensive suite of references which assures it that the applicant s past performance and behaviours are appropriate to the post. The HSE determines the merit, appropriateness and relevance of references. All previous employers may be contacted for reference purposes. Please note the HSE may retract a job offer if sufficient satisfactory references cannot be obtained in a time frame congruent with service need. The HSE reserves the right to retract a job offer should the successful candidate be unable to fulfil the provisions / criteria of the specific post in line with service need. Page 12

13 Formation of Panels What is a panel? A panel is a list of candidates successful at interview placed in order of merit. Panels will be formed by geographic area. Candidates are awarded a mark during the interview process and the candidate who scores the highest mark is placed first on the panel. Subsequent vacancies are then offered to the panel in order of merit. If the number one successful candidate on the panel refuses the job offer, it is then offered to the second candidate who expressed interest on the panel. Once a panel is formed, it remains in existence for 1 year and may be extended. Specific Work Sites The purpose of the panel formed is to fill anticipated vacancies within geographic areas as opposed to specific work sites. Therefore you are not asked to indicate a specific worksite. Future panels Please note that candidates successful at interview and placed on the panel formed through this campaign may not be considered as applicants for any supplementary campaigns to add to this panel. This applies if you are still active on the panel. (Panel members who have accepted a specified purpose contract are considered active panel members) Please note the HSE reserves the right to contact all available successful candidates in the event that panels are exhausted. The HSE reserves the right to extend the life of the panel to fill specified purpose and / or permanent vacancies that may arise. The HSE may modify panel management rules in line with service need during the life time of the panel and will notify all remaining candidates of any changes. Acceptance/ Refusal of Job Offers The time lines and panel management rules (i.e. how posts are offered) for each individual post will be included in the communication sent to you for each individual post which arises and is relevant to your order of merit on the panel. A full outline of the panel management rules is provided in Appendix 6. Page 13

14 Campaign Time Scales Closing date for Physiotherapist Staff Grade is: Friday 14 th June 12 noon All eligible applicants will be invited to undertake: On-line Knowledge Test 10 th July 2013 On-line Rehearsal Interview 17 th 19 th July 2013 On-line Automated HSE Physiotherapist Staff Grade Interview 26 th 29 th July 2013 Candidates will receive results of their on-line automated video interview no later than 15 th August Candidates in Band A, i.e. those with the highest scores, will be asked to complete a competency based application form no later than 15 th August Invitations to a face to face competency based interview will issue no later than Friday 6 th September Interview Dates It is anticipated that face to face interviews will be scheduled for week commencing 23 rd September Therefore we strongly advise that you note these dates in your diary now. It is unlikely that an alternative interview date and time can be offered. It is our intention to post out the invitations to interview to the correspondence address on your application form. You will receive a text and to let you know invitations have been posted. Candidates who do not confirm their interview attendance prior to the deadline supplied in the invitation to interview will have their slot cancelled. Interview Locations Interviews will be scheduled centrally in Dublin on week commencing 23 rd September 2013 Interviews will be held in person only, therefore candidates must be available to present for interview in Dublin. Interviews will be held on the dates specified by the National Recruitment Services, no subsequent or alternative interview dates will be offered to candidates There will be no alternative interview methods e.g. telephone/video conferencing. If you are invited to interview you will receive a letter detailing what documentation is required to be presented at interview and how you might best prepare. Please see Appendix 7 which details the documentation needed at interview stage. Security Clearance The National Recruitment Service will seek Garda Vetting for all of your residences in the Republic of Ireland and Northern Ireland. All appointments will require satisfactory security clearances. If you lived in any country for 6 months or more other than the Republic of Ireland or Northern Ireland you will be required to provide security clearance for each jurisdiction in which you have resided. Your security clearance must be dated after you left that country and cover the entire period of your residence. Seeking security clearances from other countries (e.g. UK, USA etc) is the responsibility of the candidate. It is a process that can take an amount of time. Therefore if you are interested in pursing a career within the HSE we would strongly advise that you commence seeking international security clearances now. Please read Appendix 8 for more information on international clearances. Please note if you require overseas security clearance and are unable to produce it at the time of job offer then the job offer may be withdrawn. Page 14

15 Appeals Procedures Appointments in the HSE are made under a recruitment licence and are subject to Codes of Practice established by the Commission for Public Service Appointments (CPSA). Under the Codes of Practice candidates are entitled appeal any part of the appointment process that they feel is unfair or has been applied unfairly to them. Candidates are entitled to one or two forms of review procedure which are mutually exclusive a Section 7 or a Section 8 review. Before submitting a request for review candidates should determine which procedure is appropriate to their particular circumstances. The procedures allow for matters to be resolved on an informal basis and candidates are advised to avail of the informal process before making use of the formal review procedure. Candidates should in the first instance make an informal appeal to the Campaign Manager (brenda.currid@hse.ie) Please visit for further information on the code of practice and informal and formal review procedures. Page 15

16 Appendix 1 Eligibility Criteria Candidates must possess: (a) The B.SC (Honours) degree in Physiotherapy from the University of Dublin Or (b) The Bachelor of Science in Physiotherapy from the Royal College of Surgeons in Ireland Or (c) The Bachelor of Physiotherapy (Honours) Degree from the National University of Ireland Or (d) The Diploma in Physiotherapy of the University of Dublin or the National University of Dublin Or (e) The BSc (Hons) Degree in Physiotherapy from the University of Limerick or (f) A Physiotherapy qualification validated by the Irish Society of Chartered Physiotherapists And (g) Have the clinical and administrative capacity to fulfil the functions of the role Validation of Qualifications Under EU Regulations, qualifications obtained outside the Republic of Ireland must be validated by the Irish Society of Chartered Physiotherapists. Applicants who are successful at the face to face competency based interview and have not had their qualifications validated will remain dormant on panels and will not be offered any post until they have informed the National Recruitment Service that their qualifications are validated. The NRS will afford candidates an opportunity to update their validation status before and after the panel goes live on 2 nd October This means that you can change your status from dormant to active by informing us. Information on validation can be obtained at Telephone: Address: Irish Society of Chartered Physiotherapists, Royal College of Surgeons, St. Stephen s Green, Dublin 2 Seeking validation of qualifications is the responsibility of the candidate. Page 16

17 Appendix 2 (i) EEA Nationals EEA nationals who do not require work permits / visas / authorizations are nationals of the following countries: Austria, Belgium, Denmark, Finland, France, Germany, Greece, Ireland, Italy, Luxembourg, The Netherlands, Portugal, Spain, Sweden, United Kingdom, Cyprus, Czech Republic, Estonia, Hungary, Latvia, Lithuania, Malta, Poland, Slovakia, Slovenia, Norway, Iceland, Liechtenstein, Switzerland, Bulgaria and Romania. (ii) NON-EUROPEAN ECONOMIC AREA APPLICANTS WHO RESIDE WITHIN THE STATE. In order that we can process your application it will be necessary for you to submit the following scanned documentation: A scanned copy of your passport showing your identification and immigration stamp showing you have permission to be in this State. And A scanned copy of your current Certificate of Registration (GNIB card) showing Stamp 1, Stamp 4/ 4EUfam, Stamp 5 Or A scanned copy of your current Certificate of Registration (GNIB card) showing Stamp 3 and scanned copies of the following: Marriage/Civil Partnership Certificate And Spouse s passport showing their identification and immigration stamp and their current GNIB card showing Stamp 1, 4 or 5 Or If your spouse holds a Stamp 2 for the purposes of PhD study, please include a copy of their passport showing their identification and immigration stamp and their current GNIB card showing Stamp 2 and documentary evidence from the relevant educational institution showing that they are a PhD student Applications that are not accompanied by the above documents where necessary will be considered incomplete and will not be processed any further. This means that your application will not be processed further and your application will no longer be included. For more details on EEA countries please see visit the Department of Jobs, Enterprise and Innovation website Page 17

18 Appendix 3 Applicants who have resided overseas for a period of 6 months or more: PLEASE NOTE: Garda clearance covers addresses in the Republic of Ireland and Northern Ireland only. If you have resided in countries outside of the Republic of Ireland and Northern Ireland for a period of 6 months or more, it will be mandatory to have a Police Clearance Certificate from those countries stating that you have no convictions recorded against you while residing there. You will need to provide a separate Police Clearance Certificate for each country you have resided in. Clearance must be dated after the date you left the country/countries. A communication will issue to you after the closing date where we require you to provide this clearance along with instructions on how this must be done. Overseas clearances can take a period of time to obtain. We strongly recommend you begin this process now. Note: Candidates who studied outside of Ireland e.g. in the UK, please pay particular attention to this. You will require UK disclosure to cover the entire period you were in the UK. Clearance must be dated after you left the UK. The following websites may be of assistance to you in this regard: United Kingdom London: Metropolitan Police Service - Your right to information This website will provide you with a link to each police force site in the UK. Click on the relevant force covering the area where you resided. A search under Data Protection or Data Access Request or Subject Access Request will bring you to the relevant section of that Police Forces website. (This website will provide you with a list of registered agencies to contact in the UK who may process your request for UK clearance with the Criminal Records Bureau). Australia This website will provide you with information on obtaining a national police clearance certificate for Australia New Zealand This website will provide you with information on obtaining police clearance in New Zealand. United States of America Please note that valid Security/Overseas Clearance from the USA must be obtained from the FBI only, FBI Clearance is valid for all of the United States and convictions / remarks occurring anywhere in the United States would be noted. Individual US State Clearance (e.g., New York State Clearance) is not acceptable as it is valid for that State alone and convictions / remarks occurring in other States may or may not be noted. Other Countries For other countries not listed above you may find it helpful to contact the relevant embassies who could provide you with information on seeking Police Clearance. When requested, a copy of your overseas Clearance will be retained on file and the original returned to you by post. Note: Any costs incurred in this process will be borne by the candidate. Page 18

19 Appendix 4 Persons in receipt of a pension from specified Superannuation Schemes The HSE has implemented a policy which prohibits the rehire of retired members of HSE staff in all grades. You will not be eligible to compete for posts to be filled in this campaign if you have previously worked for the HSE/former Health Boards and are now in receipt of a pension awarded under the terms of one of the following Pension Schemes: 1. Local Government Superannuation Scheme (LGSS) 2. HSE Employee Superannuation Scheme 3. Voluntary Hospital's Superannuation Scheme (VHSS) (Officers or Non Officers Schemes) 4. Nominated Health Agencies Superannuation Scheme (NHASS). The above applies to any Irish Public Health Service employer which operates a similar policy. Persons who previously resigned under a Public Service Exit Scheme which prohibits re-employment in the Public Service are not eligible for inclusion in this competition. Prospective candidates must satisfy themselves as to their eligibility to be employed by the Health Service Executive before applying/competing for posts to be filled through this recruitment campaign. Former Health Service and public sector employees must ensure that they adhere to their contractual obligations where they have previously availed of the Incentivised Scheme of Early Retirement (ISER), 2010 Voluntary Early Retirement Scheme (VER) or 2010 Voluntary Redundancy Scheme (VRS). Page 19

20 Appendix 5 Geographic Area Geographic Areas HSE Area Geographic Management Areas Structures HSE Regions Carlow/Kilkenny Please see key Carlow/Kilkenny/South on next page matching Tipperary geographic areas to HSE South Cavan/Monaghan Cavan/Monaghan Area Management Structures Dublin North East Clare Mid West West Cork North Cork South Cork North Lee Cork South Cork South Lee Cork South Cork West Cork South Donegal Donegal West Dublin North (Area 8) Dublin North Dublin North East Dublin North Central (Area 7) Dublin City North Dublin North East Dublin North West (Area 6) Dublin North Dublin North East Dublin South (Area 1) Dublin South East/Wicklow Dublin Mid Leinster Dublin South City (Area 3) Dublin South Central Dublin Mid Leinster Dublin South East (Area 2) Dublin South East/Wicklow Dublin Mid Leinster Dublin South West (Area 4) Dublin South West/Kildare/West Wicklow Dublin Mid Leinster Dublin West (Area 5) Dublin South Central Dublin Mid Leinster Galway Galway/Roscommon West Kerry Kerry South Kildare/West Wicklow (Area 9) Dublin South West/Kildare/West Wicklow Dublin Mid Leinster Laois/Offaly Midlands Dublin Mid Leinster Limerick Mid West West Longford/Westmeath Midlands Dublin Mid Leinster Louth Louth/Meath Dublin North East Mayo Mayo West Meath Louth/Meath Dublin North East Roscommon Galway/Roscommon West Sligo/Leitrim Sligo/Leitrim/West Cavan West Tipperary North / Limerick East Mid West West Tipperary South Carlow/Kilkenny/South Tipperary South Waterford Waterford/Wexford South Wexford Waterford/Wexford South Wicklow Dublin South East/Wicklow Dublin Mid Leinster HSE Dublin Mid Leinster HSE Dublin North East HSE South HSE West OSI Licence HSE Page 20

21 Geographic Areas Carlow/Kilkenny/South Tipperary HSE Area Management Structures (within those areas) Carlow/Kilkenny/South Tipperary HSE Regions South Cavan/Monaghan Cavan/Monaghan Dublin North East Cork Cork North, Cork North Lee, Cork South Lee, South Cork West Donegal Donegal West Dublin North Dublin North, Dublin North West Dublin North East Dublin North City Dublin North Central Dublin Mid Leinster Dublin South Central Dublin South City, Dublin West Dublin Mid Leinster Dublin South East/Wicklow Dublin South, Dublin South East, Wicklow Dublin Mid Leinster Dublin South Dublin South West, Kildare/West Wicklow Dublin Mid Leinster West/Kildare/West Wicklow Galway/Roscommon Galway, Roscommon West Kerry Kerry South Louth/Meath Louth, Meath Dublin North East Mayo Mayo West Mid West Limerick, Tipperary North/Limerick East, Clare West Midlands Laois/Offaly, Longford/Westmeath, Dublin Mid Leinster Sligo/Leitrim/W.Cavan Sligo/Leitrim West Waterford/Wexford Waterford, Wexford South Page 21

22 Appendix 6 Panel Management Rules In this appendix we outline how individual posts are notified to candidates who are successful at interview and are placed on the recruitment panel in order of merit. The time lines and panel management rules for each individual post will be included in the communication sent to you for each individual post which arises and is relevant to your order of merit on the panel. Frequently used terms: Expression of Interest: An expression of interest simply means that you indicate that you would be interested in this job should it be offered to you. Formal Job Offer: You are formally offered the job i.e. if you accept the formal job offer you will move to the next stage of the selection process- reference checking, occupational health clearance etc. Order of Merit: The order of merit is initially decided by your score achieved at interview/ interview i.e. candidates are listed in order determined by their score, the highest score achieved is no.1 on the panel, the second highest score is no.2 etc. Permanent Whole Time Posts You will have one working week++ in which to express an interest in a permanent post. You will be made aware by an alert text to your mobile phone to advise you of an ed letter regarding the details of the post and the last date by which you may express an interest. You will also receive a description of the post / service as well as contact details for the Service Manager to discuss the service / department. We strongly recommend that you do so. The National Recruitment Services may notify more than one candidate, in order of merit that a permanent post has arisen. This notification invites an expression of interest in a post and should not be considered an offer. The candidate who expresses an interest in the post and is highest in order of merit will be offered the post. Candidates who do not express an interest or who reject a post when formally offered will not be moved on the panel and their ranking on the panel will not change. If a candidate is not interested in a post they do not need to take any action and can ignore the job notification text and . It is most important for candidates not to express interest in posts that there is little chance they would accept if offered as this can cause large UNNECESSARY delays in the filling of posts and thus the provision of services. Candidates who formally accept a post and subsequently decline the post will be moved to the end of the overall newly formed panel for the geographic area which you have chosen in your application form. Candidates who formally accept a permanent post will no longer be eligible for any further expressions of interest / job offers, and will be removed from the panel on their appointment. Please note that candidates successful at interview and placed on the panel formed through this campaign may not be considered as applicants for any supplementary campaigns to add to this panel. This applies if you are still active on the panel, if you have accepted a permanent post from the panel or if you have been appointed permanently from the panel. (Panel members who have accepted a specified purpose contract are considered active panel members) ++ Where Service need requires the time span in which to express interest may be less than five working days. The time span and deadline for expressing interest will be clearly indicated on your text alert and in the expression of interest . We strongly advise candidates to pay due attention to expiry times. Permanent Part Time Posts Vacancies may arise that constitute less than one full time post (i.e. less than one full working week). Where possible we will endeavour to merge vacancies together in order to create a full time post. If this is not possible we will offer the part time post to candidates in order of merit. Permanent part time posts will be communicated to candidates in the same manner as permanent whole time posts. Candidates who do not express an interest or who reject a post when formally offered will not be moved on the panel and their ranking on the panel will not change. If a candidate is not interested in a post they do not need to take any action and can ignore the job notification text and . It is most important for candidates Page 22

23 not to express interest in posts that there is little chance they would accept if offered as this can cause large UNNECESSARY delays in the filling of posts and thus the provision of services. Candidates who formally accept a post and subsequently decline the post will be moved to the end of the overall newly formed panel for the geographic area which you have chosen in your application form. Candidates who accept a permanent post will no longer be eligible for any further expressions of interest / job offers, and will be removed from the panel on their appointment. Please note that candidates successful at interview and placed on the panel formed through this campaign may not be considered as applicants for any supplementary campaigns to add to this panel. This applies if you are still active on the panel, if you have accepted a permanent post from the panel or if you have been appointed permanently from the panel. (Panel members who have accepted a specified purpose contract are considered active panel members) Specified Purpose Whole Time or Part Time Job Offers You will have 48* hours in which to express an interest in a specified purpose post. You will be made aware by an alert text to your mobile phone to advise you of an ed letter regarding the details of the post and the time by which you may express an interest in the job. You will also receive a description of the post / service and contact details for the Service Manager to discuss the service / department if you wish to do so. The National Recruitment Services may notify more than one candidate, in order of merit that a specified purpose post has arisen. This notification invites an expression of interest in a post and should not be considered an offer. The candidate who expresses an interest in the post and is highest in order of merit will be offered the post. Candidates who do not express an interest or who reject a post when formally offered will not be moved on the panel and their ranking on the panel will not change. If a candidate is not interested in a post they do not need to take any action and can ignore the job notification text and . It is most important for candidates not to express interest in posts that there is little chance they would accept if offered as this can cause large UNNECESSARY delays in the filling of posts and thus the provision of services. *Where service need requires the time span in which to express interest may be less than 48 hours. The time span and deadline for expressing interest will be clearly indicated on your text alert and in the expression of interest . We strongly advise candidates to pay due attention to expiry times. Candidates, who accept a specified purpose post will not receive any further expressions of interest / job offers for specified purpose posts, and will be classified as dormant. This means that you will not be contacted regarding any further specified purpose posts, which arise unless you notify the National Recruitment Services. At any time, after you take up duty should you be about to become available for specified purpose work again, you can contact the National Recruitment Services, who will immediately reactivate your status on the panel confirming your availability for specified purpose posts. Candidates who take up specified purpose positions will not forfeit their ranking on the permanent panel. Candidates who do not take up or express an interest in specified purpose vacancies will not forfeit their ranking on the panel. Regardless of whether a candidate s status on the panel is dormant (due to accepting a specified purpose post) or active, it will not affect in any way expressions of interest / job offers for permanent positions. Interviews form a part of the selection process. The HSE reserves the right to remove candidates from specific recruitment panels and retract job offers if satisfactory clearances (e.g. past /current employment references, security clearances) cannot be obtained or are unsatisfactory. The HSE reserves the right to retract a job offer should the successful candidate be unable to fulfil the provisions / criteria of the specific post in line with service need. Page 23

24 Appendix 7 If you are invited to a face to face competency based interview you will receive a letter detailing what documentation is required to be presented at interview You will be required to produce the following documentation upon your arrival for your interview. Candidates who do not bring the required documentation listed below will not be admitted to interview. Form of recent photographic identification i.e. drivers licence, passport or student/ HSE Work I.D. This identification will be checked and returned to you immediately on the day. Garda Vetting Form - you will also be required to complete a Garda vetting form which will be enclosed in your invitation to interview letter. You will be required to fully complete this form and return it to the National Recruitment Services staff on the day of interview. All candidates must complete the Garda vetting form. This includes current HSE employees. We strongly recommend to avoid delays on the day of interview that you complete your form in advance of your interview as per the instructions enclosed with your form. Page 24

25 Appendix 8 Job Title & Grade Physiotherapist Staff Grade (Grade Code 314X) Campaign NRS0887 Reference Closing Date Friday 31 st May 2013 Physiotherapist (Staff Grade) Job Specification, Terms & Conditions Proposed Interview Date(s) Taking up appointment Organisational Area Location of Post Details of Service Week commencing 2 nd September 2013 A start date will be indicated at job offer stage. All Health Service Executive (HSE) Areas Dublin Mid Leinster, Dublin North East, West and South. To be confirmed at expression of interest stage. The person appointed to this post will work within the Integrated Services Directorate; working as part of multi-disciplinary teams delivering a coordinated approach to client care. S/he will be required to work as a key worker for particular cases. Please note more post specific information will be provided to candidates at the expression of interest stage of the recruitment process. Reporting Relationship Your professional reporting relationship for clinical governance and clinical supervision will be to the Head of Discipline (Physiotherapy Manager and/or his/her designated person as appropriate) through the professional line management structure. Until such time as arrangements have been finalised on a system for the management of the day to day operation of teams within the Integrated Services Directorate, existing reporting relationships to the Head of Discipline will continue. Purpose of the Post Principal Duties and Responsibilities The provision of a quality Physiotherapy service in line with standards of Physiotherapy practice. To provide quality, client centred Physiotherapy interview and treatment to identified client groups at designated centres as directed by the Physiotherapy Manager. Professional / Clinical The Physiotherapist Staff Grade will: Carry a clinical caseload appropriate to the post Be responsible for client interview, development and implementation of individualised treatment plans that are client centred and in line with best practice. Be responsible for goal setting in partnership with the client, family and other team members as appropriate. Communicate and work in co-operation with other team members Develop effective communication with and provide instruction, guidance and support to service users, family, carers etc. Document client records in accordance with professional standards and departmental policies Provide a service in varied locations in line with local policy / guidelines and within appropriate time allocation (e.g. clinic, home visits). Participate in review meetings, case conferences, ward rounds etc. as Page 25

26 appropriate Maintain professional standards of practice Maintain quality standards of work and co-operate with quality assurance programmes Work within own scope of professional competence in line with principles of best practice, professional conduct and clinical governance. Seek the advice of relevant personnel when appropriate / as required Operate within the scope of practice of the Irish Society of Chartered Physiotherapists Education & Training The Physiotherapist Staff Grade will: Participate in mandatory training programmes Take responsibility for, and keep up to date with Physiotherapy practice by participating in continuing professional development such as reflective practice, in service, self directed learning, research, clinical audit etc. Engage in performance review processes including personal development planning Participate in the practice education of student therapists. Take part in teaching / training / supervision of staff / others as appropriate (once sufficient clinical experience has been attained) and attend practice educator courses as relevant to role and needs. Health & Safety The Physiotherapist Staff Grade will: Implement agreed policies, procedures and safe professional practice and adhere to relevant legislation, regulations and standards. Work in a safe manner with due care and attention to the safety of self and others Be aware of risk management issues, identify risks and take appropriate action Report any adverse incidents or near misses Adhere to department policies in relation to the care and safety of any equipment supplied for the fulfilment of duty Report any malfunctions or defects in equipment or any such suspicions immediately to the Senior Physiotherapist / Physiotherapy Manager Administrative The Physiotherapist Staff Grade will: Actively participate in the improvement and development of Physiotherapy services by liaising with the Senior Physiotherapist / Physiotherapy Manager. Gather and analyse statistics and participate in audits as directed by the Senior Physiotherapist / Physiotherapy Manager. Represent the department at meetings and conferences as designated Assist in ensuring that the Physiotherapy service makes the most efficient and effective use of developments in IT Page 26

27 Promote a culture that values diversity and respect in the workplace Keep up to date with organisational developments within the Irish Health Service Carry out other duties appropriate to the post as required from time to time by the Physiotherapy Manager Eligibility Criteria Qualifications and/ or experience The above Job Specification is not intended to be a comprehensive list of all duties involved and consequently, the post holder may be required to perform other duties as appropriate to the post which may be assigned to him/her from time to time and to contribute to the development of the post while in office. Candidates must possess: (e) The B.SC (Honours) degree in Physiotherapy from the University of Dublin Or (f) The Bachelor of Science in Physiotherapy from the Royal College of Surgeons in Ireland Or (g) The Bachelor of Physiotherapy (Honours) Degree from the National University of Ireland (h) The Diploma in Physiotherapy of the University of Dublin or the National University of Dublin (e) The BSc (Hons) Degree in Physiotherapy from the University of Limerick (g) A Physiotherapy qualification validated by the Irish Society of Chartered Physiotherapists Or Or or And (g) Have the clinical and administrative capacity to fulfil the functions of the role Health A candidate for and any person holding the office must be fully competent and capable of undertaking the duties attached to the office and be in a state of health such as would indicate a reasonable prospect of ability to render regular and efficient service. Character Each candidate for and any person holding the office must be of good character Age Age restrictions shall only apply to a candidate where he/she is not classified as a new entrant (within the meaning of the Public Service Superannuation Act, 2004). A candidate who is not classified as a new entrant must be under 65 years of age. Post specific requirements Other requirements specific to the post n/a To participate in emergency / evening / weekend / bank holiday / on call / rotation schemes / services as required- this requirements will outlined at expression of interest stage. Further requirements may be outlined at the expression of interest stage of the recruitment process e.g. access to transport, fluency in Irish etc. Skills, competencies Demonstrate sufficient communication skills to effectively carry out the duties and responsibilities of the role. Page 27

28 and/or knowledge Demonstrate experience of applying evidence based practice Demonstrate sufficient clinical knowledge to carry out the duties and responsibilities of the role Demonstrate an ability to apply knowledge to best practice Demonstrate the ability to plan and deliver care in an effective and resourceful manner within a model of person-centred care. Demonstrate the ability to manage self in a busy working environment Demonstrate the ability to evaluate information and make effective decisions especially with regard to service user care. Display effective communication and interpersonal skills including the ability to collaborate with colleagues, families, schools etc. Display awareness and appreciation of the service user and the ability to empathise with and treat others with dignity and respect Demonstrate effective team skills Demonstrate flexibility and openness to change Demonstrate ability to utilise supervision effectively Demonstrate a willingness to develop IT skills relevant to the role Demonstrate commitment to continuing professional development Campaign Specific Selection Process Ranking/Shortlisting / Interview A ranking and or shortlisting exercise may be carried out on the basis of information supplied in your application form. The criteria for ranking and or shortlisting are based on the requirements of the post as outlined in the eligibility criteria and skills, competencies and/or knowledge section of this job specification. Therefore it is very important that you think about your experience in light of those requirements. Failure to include information regarding these requirements may result in you not being called forward to the next stage of the selection process. Those successful at the ranking stage of this process (where applied) will be placed on an order of merit and will be called to interview in bands depending on the service needs of the organisation. Code of Practice The Health Service Executive will run this campaign in compliance with the Code of Practice prepared by the Commission for Public Service Appointments (CPSA). The Code of Practice sets out how the core principles of probity, merit, equity and fairness might be applied on a principle basis. The Code also specifies the responsibilities placed on candidates, facilities for feedback to applicants on matters relating to their application when requested, and outlines procedures in relation to requests for a review of the recruitment and selection process and review in relation to allegations of a breach of the Code of Practice. Additional information on the HSE s review process is available in the document posted with each vacancy entitled Code of Practice, Information for Candidates. Codes of practice are published by the CPSA and are available on in the document posted with each vacancy entitled Code of Practice, Information for Candidates or on The reform programme outlined for the Health Services may impact on this role and as structures change the job description may be reviewed. This job specification is a guide to the general range of duties assigned to the post holder. It is intended to be neither definitive nor restrictive and is subject to periodic review with the employee concerned. Page 28

29 Physiotherapist (Staff Grade) Terms and Conditions of Employment Tenure A panel will be created from this campaign from which current and future permanent, specified purpose, whole-time and part-time posts will be filled. The tenure of these posts will be indicated at expression of interest stage. The posts are pensionable. Appointment as an employee of the Health Service Executive is governed by the Health Act 2004 and the Public Service Management (Recruitment and Appointment (Act) Remuneration The Salary Scale (as at 01/01/10) for the post is: Euro 37,743 38,982 40,031 41,118 42,191 43,293 44,389 45,484 46,638 47,851 49,062 50,033 LSI The Salary Scale (as at 01/01/11) for the post is: Euro 33,969 35,084 36,028 37,006 37,972 38,964 39,950 40,936 41,974 43,066 44,156 45,030 LSI Working Week The standard working week applying to the post is: 35 hours as per 005/2009 HSE Circular Matching Working Patterns to Service Needs (Extended Working Day / Week Arrangements); Framework for Implementation of Clause 30.4 of Towards 2016 applies. Under the terms of this circular, all new entrants and staff appointed to promotional posts from Dec 16 th 2008 will be required to work agreed roster / on call arrangements as advised by their line manager. Contracted hours of work are liable to change between the hours of 8am-8pm over seven days to meet the requirements for extended day services in accordance with the terms of the Framework Agreement (Implementation of Clause 30.4 of Towards 2016). Annual Leave The annual leave associated with the post is to be confirmed at job offer stage Superannuation Probation Protection of Persons Reporting Child Abuse Act 1998 This is a pensionable position with the HSE. The successful candidate will upon appointment become a member of the appropriate pension scheme. Pension scheme membership will be notified within the contract of employment. Members of pre-existing pension schemes who transferred to the HSE on the 01 st January 2005 pursuant to Section 60 of the Health Act 2004 are entitled to superannuation benefit terms under the HSE Scheme which are no less favourable to those which they were entitled to at 31 st December 2004 Every appointment of a person who is not already an officer of the Health Service Executive or of a Local Authority shall be subject to a probationary period of 12 months as stipulated in the Department of Health Circular No.10/71. As this post is one of those designated under the Protection of Persons Reporting Child Abuse Act 1998, appointment to this post appoints one as a designated officer in accordance with Section 2 of the Act. You will remain a designated officer for the duration of your appointment to your current post or for the duration of your appointment to such other post as is included in the categories specified in the Ministerial Direction. You will receive full information on your responsibilities under the Act on appointment. Page 29

30 Ethics in Public Office 1995 and 2001 Positions remunerated at or above the minimum point of the Grade VIII salary scale ( 64,812 as at ) Positions remunerated at or above the minimum point of the Grade VIII salary scale ( 64,812 as at ) are designated positions under Section 18 of the Ethics in Public Office Act Any person appointed to a designated position must comply with the requirements of the Ethics in Public Office Acts 1995 and 2001 as outlined below; A) In accordance with Section 18 of the Ethics in Public Office Act 1995, a person holding such a post is required to prepare and furnish an annual statement of any interests which could materially influence the performance of the official functions of the post. This annual statement of interest should be submitted to the Chief Executive Officer not later than 31st January in the following year. B) In addition to the annual statement, a person holding such a post is required, whenever they are performing a function as an employee of the HSE and have actual knowledge, or a connected person, has a material interest in a matter to which the function relates, provide at the time a statement of the facts of that interest. A person holding such a post should provide such statement to the Chief Executive Officer. The function in question cannot be performed unless there are compelling reasons to do so and, if this is the case, those compelling reasons must be stated in writing and must be provided to the Chief Executive Officer. C) A person holding such a post is required under the Ethics in Public Office Acts 1995 and 2001 to act in accordance with any guidelines or advice published or given by the Standards in Public Office Commission. Guidelines for public servants on compliance with the provisions of the Ethics in Public Office Acts 1995 and 2001 are available on the Standards Commission s website Infection Control Have a working knowledge of Health Information & Quality Authority (HIQA) Standards as they apply to the role for example, Standards for Healthcare, National Standards for the Prevention and Control of Healthcare Associated Infections, Hygiene Standards etc. Page 30

31 Appendix 9 On-line Automated Video Interview This appendix tells you all about the on-line automated video interview, what you need to get started, some useful hints and tips as well as providing an opportunity to familiarise yourself with this section of the process. What is an Automated Video Interview? An on-line automated video interview is an interview you complete by yourself at a time and place that suits you within the specified timelines. Although the name of this technology is on-line automated video interview, it is not an interview, but a shortlisting tool. It is not an interview because it does not allow for interaction between the candidate and the assessor. Each candidate will be assigned a question set and the responses given by the candidate will be measured against a pre agreed ideal answer. The question set stems from the professional knowledge required to perform effectively in the role as outlined in the Job Specification. You log in, read the questions and your verbal answers are recorded by video. You do not have to type anything. It is not a live interview so you can log in anytime within the specified time period which will be notified to you with your invitation to the on-line automated interview. Can I try out the on-line automated video interview? Yes. You will be given the opportunity to undertake a rehearsal interview from 17 th to 19 th July 2013, this is your opportunity to rehearse and train before undertaking the full HSE on-line automated video interview. Both the rehearsal and the full HSE on-line automated video interview contain a practice section. You are required to complete this to ensure that you have a fast enough internet connection, good quality sound and video. The practice section allows you to review your recording. Can I see the questions in advance? No. Like a face-to-face interview you will not be given the questions in advance. The questions asked during the online interview are questions that are relevant to the professional knowledge / skills of a Physiotherapist Staff Grade. Can I take breaks during the interview? No, once you have moved on from the practice section, you cannot take a break. Once you begin the interview you must continue until all questions are answered. You cannot go back and re-answer a question but you do have two minutes at the end to add any additional comments or information. Page 31

32 What equipment will I need to enable me to complete the Automated Video Interview? In order to complete the Automated Video Interview you will need 1. A Computer with Access to the Internet 2. A Web Camera & Microphone A Web Camera (most commonly known as a webcam) is a camera that is connected to your computer, either directly or wirelessly. This camera will allow you to see yourself on the computer screen while you are completing your video interview as shown in the picture above. Some examples of Webcams are shown below More modern laptop computers have a built-in web camera placed just above the monitor. Most webcams come with an inbuilt microphone. If you prefer, you can use a headset with a separate microphone to increase the sound quality. 3. Broadband (min 140 Kbps upload speed) "Broadband" is the general term used to refer to high-speed connection to the internet. To see what upload speed you have you can use a test like this I don t have a web camera, where can I get one? Retail and electrical stores across the country sell webcams at competitive prices. Borrow one from a friend. Internet Café (be sure to choose a quiet time and a spot with plenty of light) Library Page 32

33 Can I try out the on-line automated video interview? Yes. You will be given the opportunity to undertake a rehearsal interview. This rehearsal interview allows you to practice and prepare for the full HSE on-line automated video interview. You will receive a text alert to let you know the invitation s have been sent to you to complete the below: on-line rehearsal interview 17 th 19 th July 2013 on-line automated HSE Physiotherapist Staff Grade interview 26 th 29 th July 2013 Rehearsal Interview 17 th July th July 2013 The rehearsal interview (sent before the on line automated Physiotherapist Staff Grade interview) is to allow you to try the process from start to finish. The practice facility is designed to ensure that your systems are working correctly i.e. your internet connection is suitable, your microphone is working, and a video is being recorded, however you will not be able to review Part 2. The rehearsal interview contains two parts: On-line automated Physiotherapist Staff Grade Interview Part 1 Practice Interview You can practice part 1 as many times as you like Default Questions 1 What do you know about our company? 2 Any feedback on your experience of this video interview in general? Part 2 HSE Physiotherapist Staff Grade Interview You will have a single opportunity to undertake part 2 and you cannot review it Clinical 1 Professional Knowledge Question Questions 2 Professional Knowledge Question Wrap up 4 You will have 2 minutes to add any points you may not have covered in your clinical answer. The purpose of the rehearsal is to facilitate you in familiarising yourself with this selection tool, and how the automated system works i.e. it helps you familiarise yourself with reading the question on screen and responding while being recorded. The sample clinical question in the rehearsal interview will allow you get a good idea of how the questions will be structured. We strongly recommend that you use this rehearsal to familiarise yourself with this system. HSE On-line Automated Physiotherapist Staff Grade Interview 26 th July th July 2013 The HSE on-line automated Physiotherapist Staff Grade interview contains two parts: On-line automated Physiotherapist Staff Grade Interview Part 1 Practice Interview You can practice part 1 as many times as you like Default Questions 1 What do you know about our company? 2 Any feedback on your experience of this video interview in general? Part 2 HSE Physiotherapist Staff Grade Interview You will have a single opportunity to undertake part 2 and you cannot review it Clinical Questions Wrap up 4 1 Professional Knowledge Question 2 Professional Knowledge Question 3 Professional Knowledge Question You will have 2 minutes to add any points you may not have covered in your clinical answers. Please remember if you decide not to undertake the on-line automated video interview the HSE NRS will understand that you have withdrawn your candidature. Accordingly, your application will receive no further attention. Page 33

34 The instructions and screen shots from this point onwards provide a how to guide for both: the on-line rehearsal interview and the HSE On-line Automated Physiotherapist Staff Grade Interview. How will I receive this invitation and what will it look like? You will receive your invitation by (to the address you provided at application stage). A sample of the you will see is shown in the picture below. You will also receive an from Sonru Support as shown in the picture below. Page 34

35 There are a number of steps which you must take before you can record your interview. STEP 1 Using your mouse please click on the link as circled in the picture below. STEP 2 Once you have clicked on the link you will see the following picture on your computer screen. You will be asked to create a password which must have a minimum of 8 characters. You will also be asked to confirm this password (as shown in the picture below). You need to make a note of your password, as you will need it again, when undertaking the HSE on line automated Physiotherapist Staff Grade Interview. Page 35

36 Page 36

37 STEP 3 Before you can access your interview details you must accept the Terms of Service of the website. To do this you must click on Yes, I agree with Terms of Service (as shown in the circle below). Page 37

38 You will now be brought straight into the HSE Sonru Candidate Demonstration and you will see the following picture on your computer screen. Please click on the button above to begin the candidate demonstration. This demonstration will last approximately 5 minutes. We strongly encourage all candidates to view this video. Page 38

39 After you have watched the video you will see the Interviewee Dashboard. This dashboard will contain details of the interview which you need to complete (as circled in the picture below). After you have watched the video, click on the link with the title of the position e.g. Physiotherapist Staff Grade (as circled in the picture above). You will now see the following picture on your computer screen. Please click on the Start your Interview button as shown Page 39

40 STEP 4 Test your settings to make sure all your equipment is in order You must set aside extra time before you record your interview, so that you can test your settings to make sure all your equipment is in order. Using your mouse, click on the icon Start the Tests button (as shown in the picture below) to get started on testing your equipment. You do not have to complete your actual interview at this stage. All Candidates must complete 3 equipment tests before being able to proceed to the interview just to make sure everything is in order. The 3 tests are identified in the tabs in the picture below: After a few moments you will see the following picture on your computer screen: Bandwidth Test Audio Test Video Test Page 40

41 1. Firstly turn on your web camera and headset or microphone and speakers. 2. Using your mouse, click on the Start the Bandwidth test button (as shown above). You will now be brought straight into the first test which is the Bandwidth Test page and after few moments you will see the following picture on your computer screen: The test takes a few moments to load and as the system is running the test on your Internet connection, you will see the following picture on your computer screen. When the test is complete you will be informed whether your Internet connection is fast enough to allow you to proceed with the interview. Therefore you will see one of the following two pictures on your screen: Page 41

42 Your internet connection is fast enough Or Your internet connection is not fast enough If you received the result that your internet connection is not fast enough then you will have to try an alternative Internet connection and log back in complete the tests. If your internet connection is fast enough then, using your mouse, click on the Next Test button at the bottom right of the screen (as circled below) Page 42

43 You will now be brought straight into the second test which is the Audio Test page and after few moments you will see the following picture on your computer screen. 1. If you have a Built-in Microphone then, using your mouse, click on the Test Selected Microphone button (as circled above) Page 43

44 Or 2. Alternatively, using your mouse, click on the arrow to reveal the microphone options as presented in the picture below and then click the Test Selected Microphone button when you have selected the correct option for your equipment. Click Here You will then see the following picture on your computer screen: 3. Click on the Allow button to begin the audio test (as circled above). You will see then see following picture on your computer screen. Page 44

45 4. You will read on the screen that the Audio Test is now being carried out which includes a count down to the amount of time you have left to record your sound quality (as shown in circle 1 in the picture above). Speak into the microphone and adjust the levels until the bar (marked Audio Input Level) reaches the good level (as shown in circle 2 above) Low level is indicated in red, good level is indicated in green and high level is indicated in orange on your screen. Once the bar has reached the good level you can click on the Stop Recording button (as shown in circle below) or wait for the test to complete. Page 45

46 You will see the following picture on your computer screen. 5. The recording which you have made will automatically be played back to you. When it has finished playing your audio sample you will see the following picture on your computer screen: Page 46

47 6. If you are not happy with the quality of the audio sample click on the Select Another Microphone button (as shown in the circle above) and you are immediately brought back to the beginning of the Audio Test (second test) and you must repeat the audio test either re-recording using the same audio input (eg built in microphone) or you can choose another option from the list (as shown in the circle below). 7. If you are happy with the quality of the audio sample click on the Next Test button (as shown in the circle below). Page 47

48 8. You will now be brought straight into the third and final test which is the Video Test page and after few moments you will see the following picture on your computer screen. The system will automatically search for the webcam which you have installed. An example is circled in the box above. If your computer has successfully found your installed webcam you will see a message test passed underneath the video screen as shown above. Once all three tests have been completed successfully you will see the following picture on your computer screen. Page 48

49 STEP 5 Complete a Practice Interview I am now ready to begin the Practice Interview. What does this involve? The practice interview is for you to familiarise yourself with the technology and to allow you to become more comfortable when speaking to the camera. You can practice with the two questions as many times as you wish. The questions are: 1. What do you know about our company? 2. Have you got any feedback on the experience? These questions asked are not relevant to your actual interview. Do I have to complete the Practice Interview? Yes, all interviewees must complete the practice interview before they can proceed to Part 2 17 th 19 th July 2013, the rehearsal interview is referred to as HSE Sample Physiotherapist Interview 26 th July 29 th April 2013, the on line automated interview is referred to as HSE Physiotherapist Interview Completing the practice interview gives you the opportunity to: Complete a dry run of the video interview process View your practice interview video and see how you look and sound before doing Part 2 (only you can view the practice interview video. It will not be seen by the Health Service Executive) Identify any issues early technical or other and if necessary contact Sonru support by clicking on the Help tab on the top of the page (as circled in the picture below) Alternatively you can support@sonru.com or Telephone: (0) How do I begin my Practice Interview? 1. To begin your Practice Interview, using your mouse, click on Continue to Practice Interview button at the bottom right of your computer screen (as circled in the picture below). Page 49

50 You will now see the following picture on your computer screen. 2. Using your mouse, click the Start Practicing button (as circled in the picture above) and you will see the following picture on your computer screen. Page 50

51 2. Questions will appear in written format on the left hand side of the screen and your picture will appear on the right hand side of the screen as shown in the picture above. You will be given an opportunity to read each question before you start recording your answer. The amount of time you will have to read a question will be shown to you at the top of the screen (as circled in the picture above). This time can vary in the real interview from 15 seconds up to 60 seconds. Once you have finished reading the question you can wait until the time counts down to zero or alternatively, using your mouse, click on the Start button (as circled in the picture below) if you are ready to begin recording your answer. Once you have clicked on the Start button the following picture will appear on your computer screen Page 51

52 4. You must now record your response to the question. The amount of time you will have to record your answer to the question will be shown to you at the top of the screen (as circled in the picture above). In the example above you were given 1.00 minute to give your answer, but note that this time can vary from question to question in the real interview. Once you have finished recording your answer to the question you can wait until the time counts down to zero or alternatively, using your mouse, click on the Next button (as circled in the picture above) if you are ready to begin reading your second question and then recording your answer. 5. Repeat to record the remaining practice questions. Once you have completed recording your answers to the practice questions you will see the following picture on your computer screen Page 52

53 6. Using your mouse, click the Review Practice button (as circled in the picture above) and you can view your Practice Test. When it has finished playing you will then see the following screen: 7. You can take as many Practice Interviews as you like. If you wish to record a second practice interview, using your mouse, click on the Re-record Practice button (as circled in the picture above). NOTE: Please make sure that you can see and hear yourself properly at this stage as it cannot be changed or improved by the application afterwards. If you are not happy with the quality go back and try again. When you are finished reviewing you practice interview a message will appear for your attention as shown in the circle below. This message will ask if you are ready to proceed beyond the practice interview. Please note that once you click on the yes button you are indicating that you are ready to proceed and the next step will be to click on the start your interview button on the bottom right of the screen. Please note that you cannot stop and restart from this point onwards. Page 53

54 STEP 6 Completing Part 2 - your Video Interview I am now ready to complete my Video Interview, what do I do now? When you are ready to proceed to the actual interview (Physiotherapy questions), using your mouse, click on the Start Interview button as shown in the picture below. Read and record your Interview questions in exactly the same way you have completed the practice interview (as detailed in Step 5). Once you begin the interview you must continue until all questions are answered. You cannot go back and re-answer a question but you do have two minutes at the end of the interview to add any additional comments or information as shown in the picture below. Page 54

55 Once you click on the start your interview button the following screen will appear. Please note that this is a sample screen. The questions listed are for illustration purposes only. I have finished my interview, now what? When you complete your video interview it is automatically saved to your account and the HSE s account. YOU DO NOT have to do anything else now. You will see the following message on your computer screen: Well done, this interview has been saved. You do not have to do anything else now. Page 55

56 You will also receive the following to confirm that your interview has been saved. Page 56

57 What happens if my Internet connection is lost during the interview? If your Internet connection is lost during the interview, do not panic: the system will automatically try to reconnect and resume the interview. You will see a message alerting you to this as shown in the circle below. Click on the ok button on the bottom of the alert message. this will reconnect you. If you have passed the broadband test, you should have sufficient internet speed to complete, even with small interruptions in the connection speed. What happens if the system cannot reconnect? If you cannot reconnect to the Internet, you must contact Sonru and they will reset the interview for you. You can your query / concern to: support@sonru.com available 24 hours a day, 7 days a week Telephone: (0) available 9 am 5 pm, 7 days per week, voice mails are monitored The HSE National Recruitment Service cannot provide technical support for the on-line automated video interview. Quick Tips: Video Picture Quality Choose a bright room with soft background light Move around with the camera to find a simple background If possible wear white to increase picture contrast Have a desk light in front of you to light up your face If you use a laptop place it on a small box so the camera will be at eye level Do NOT use your monitor as a light source Move lights around so your image is clear and bright in the camera If you wear glasses, turn down the monitor brightness to minimise glare Look at your outline in the camera view get close enough so you mainly see your head and shoulders. Page 57