Managing and Measuring Strategic Talent Programs in a Mobile Organization. Grant Thornton LLP. All rights reserved.

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1 Managing and Measuring Strategic Talent Programs in a Mobile Organization

2 Welcome! Mark Stutman Partner, Chief Learning Officer Chicago Nickole Hansen Director, People & Culture Chicago

3 Overview Learn how Grant Thornton uses creative concepts to deploy strategic talent programs and how it leverages data to drive the quality, effectiveness, and impact of these programs and aligns them to business needs. Agenda Overview of Grant Thornton Learning and Development at Grant Thornton Enabling our strategy through learning analytics Creative concepts to deploy strategic talent programs

4 Who is Grant Thornton

5 Grant Thornton at a glance Founded in 1924, Grant Thornton LLP provides audit, tax and advisory services to both public and private clients in 54 offices in the United States. Statistics Revenues (USD) Grant Thornton International Ltd* $4.2 billion Grant Thornton LLP** $1.27 billion Personnel (including partners) 35,721 6,403 Partners 2, Offices Statistics as of : Sep. 30, 2012 Jul. 31, 2013 * Collective figures of Grant Thornton International Ltd member and correspondent firms ** U.S. member firm of Grant Thornton International Ltd 5

6 Grant Thornton our clients Grant Thornton LLP unites with more than 30,000 employees in 100 countries through the member firms of Grant Thornton International Ltd in living our global values collaboration, leadership, excellence, agility, respect, and responsibility. Russell

7 Our culture Our strategic priorities Values + Behaviors = Outcomes Collaboration Leadership Excellence Agility Respect Responsibility 7 Guides

8 Our commodity our talent 8

9 Learning and Development at Grant Thornton

10 Learning background Apprentice business model in regulated industry learning on the job rite of passage concept requirements for CPE Learning venue / event focused Time constraint 65% of revenue comes in 4 months Investment limitations

11 Learning ecosystem Matrix Organization o Geographic - Global, National and Local o Service Lines - ECS and ICS o Industry Focus - National and Local Delivery Method Mix o Internal & External o Live Conferences, classrooms o Webcasts o Self Study o Podcast o Performance Support

12 2012 Strategic Learning Roadmap New CLO, New learning strategy, working groups established 2013 Form steering committee, presentations to senior leadership, investment in learning strategy, execution 2014 Focus on executing changes OUR STRATEGY Firm Value OUR PURPOSE To make a difference in the growth and performance of our people and be a recognized leader in talent development. OUR PLAN Driving a learning culture Transforming learning leadership Building better business professionals Design and develop robust and engaging content Enable the most effective methods to share knowledge and develop skills Invest in learning with demonstrative value

13 Learning Analytics CENTRAL using measurement to drive the business of learning

14 Assessment & Strategy formalization Invest in learning with demonstrative value. Diagnostic, interviews Visioning, Strategy Roadmap Measurement is a piece of the bigger L&D puzzle. 1. No consistent processes, ad hoc methods Adapted from Carnegie-Mellon Capability Maturity Model Results from consulting engagement 4 with Knowledge Advisors. 2. Consistent, basic approaches 1 Time 5. Continual improvement of evaluation processes 4. Integrated into business processes 3. Comprehensive methods strategically deployed 3 Tactical, delivery decisions Strategic, organization decisions Strategic program decisions Management, course decisions 1 Measurement Maturity Roadmap 2 Measurement &Evaluation Effectiveness Grant Thornton s current state 4 5

15 Invest in learning with demonstrative value results based approach value driven decisions set performance goals align to business monitor analyze improve Measure Manage request process schedule management resource allocation workflow management budget management Run it like a business process people technology innovation Invest Communicate dashboard reports outcomes effectiveness efficiency

16 Maturity challenges Leadership recognition and support Creating impact and value for our clients Integrating measurement into a constantly evolving model Doing more with less

17 Keys to Success change to make a difference? Connect with VBO Align with Strategic Priorities Measurement drives business Demonstrate value Does it match our values, drive behaviors, and outcomes? Does it drive organic growth, improve profitability and expand talent & capabilities? Does it allow us to make better business decisions by evaluating efficiency, effectiveness and outcome? Does leadership value the outcome?

18 Creative Concepts deploying STRATEGIC talent programs

19 Challenges = opportunity the power of personal knowledge management in learning Enable the most effective methods to share knowledge and develop skills. Enable performance support that our learners can utilize on the job. Operational Excellence: maintain quality work increase profitability by minimizing time spent searching for information

20 Project Solution the power of personal knowledge management in learning The Solution Defined: One file created - shared embedded documents and case study material embedded audio/video clips Participants have control take notes on the slides and activities search their notes customize the layout ability to access the file wherever they are performing work OneNote

21 Project Solution Metrics the power of personal knowledge management in learning Project Value Added Value to participants in having effective materials that reinforce learning and are useful on the job Time gained in classroom Less outsourced printing Materials contributed to achievement of learning objectives Materials will be useful on the job Cost Reduction $17,000 Revenue Opportunity $1.8+ Million Learner Quotes I loved the OneNote file. It made it easier to follow the presenters and it helped me retain the information as I was able to take notes as we went through the material. Outstanding format. Really, I can't think of a better way to do it.. The OneNote materials made it very easy to follow along and keep activities organized in the appropriate section of the material. The ability to have the information and my notes from training with me while I'm at any of my clients will be very beneficial

22 Challenges = opportunity Senior Manager Development Drive organic practice growth and improve revenue. Grow leaders that are more meaningful players in business development. Revenue: grow revenue and increase market share in our chosen markets Talent: grow talent within the firm to feed our leadership pipeline

23 Project Solution Senior Manager Development The Solution Defined: Pre-program self-study simulations Live, four day program where teams "compete" for business in a role based simulation and receive executive feed back Culture and strategy exposure Community of Practice (COP): portal with related learning, content, interaction Quarterly Leadership Series Webcasts Results Hands on simulation based learning program that focuses on key actionable skills.

24 Project Solution Metrics Senior Manager Development Project Value Added SMDP participant bonuses higher than peers. FY12 turnover rate for SMDP participants was less than half the firm average for all senior managers (7% vs. 15%). SMDP graduates win larger clients more often. Graduates generate more revenue X x x Win Size Increase Win Size SMDP graduates consistently win larger pieces of business than their peers that didn't attend the program. 100% 50% 0% Win Rate Increase 84% 87% 67% 69% 53% 43% Win Rate Winning business starts with building better relationships. Graduates win business more often than their peers that didn't attend the program Million Million Million Revenue Increase Revenue SMDP graduates win more business and bring in higher revenue than their peers that didn't attend the program. Non-graduates Graduates

25 Talent and learning management collide 2014 Restructure Senior Manager Development Learning Focus on a program that achieves outstanding results for a specific goal. Talent Focus on strategic priorities and building a strong pipeline of future leaders to fill critical roles.

26 Challenges = opportunity leadership development to impact results Building a robust pipeline of future leaders at the senior manager level. Talent & Capabilities: grow leaders that drive culture and deliver results" Profitability & Growth: "accelerate the selection, development, and leverage from top talent to improve our profitability and growth"

27 Project Solution leadership development to impact results "Effective leadership is not about making speeches or being liked; leadership is defined by results not attributes" Peter Drucker Aligning Leadership Roles to Strategy Growing the Talent Knowing the Top Talent Engaging & Retaining Top Talent

28 Talent Solution Metrics leadership development to impact results Talent Value Added strength of the senior manager bench improved overall an accelerated pipeline of future leaders in development an engaged pool of top talent leveraged to execute on our strategy Talent Value Metrics Human Capital top talent retention strength of the bench return on talent (leverage) Business growth in strategic accounts and targets positive measurable shifts across firm wide profitability measures Cost Reduction $29M Profit Opportunity? Stay Tuned

29 Keys to Success change to make a difference? Connect with VBO Align with Strategic Priorities Measurement drives business Demonstrate value Does it match our values, drive behaviors, and outcomes? Does it drive organic growth, improve profitability and expand talent & capabilities? Does it allow us to make better business decisions by evaluating efficiency, effectiveness and outcome? Does leadership value the outcome?

30 What is important to YOU

31 Thank

32 the power of personal knowledge management in learning Opportunity Operational Excellence: maintain quality work increase profitability by minimizing time spent searching for information Excellence, Agility, Responsibility Learning Solution OneNote Developers embed documents, attach audio/video clips, create a structure for organization, and share the OneNote file. Program participants take notes on the slides and activities, search their notes, customize the layout, and have the ability to access the file wherever they are performing work. Do your learners feel that the program material will help them on the job? Enable the most effective methods to share knowledge and develop skills. Enable performance support that our learners can utilize on the job. Value Added Value to participants in having effective materials that reinforce learning and are useful on the job Value to learning organization less outsourced printing and time gained in classroom. Cost Reduction $17,000 Learner Quotes Revenue Opportunity $1.8+ Million I loved the OneNote file. It made it easier to follow the presenters and it helped me retain the information as I was able to take notes as we went through the material. Outstanding format. Really, I can't think of a better way to do it.. The OneNote materials made it very easy to follow along and keep activities organized in the appropriate section of the material. The ability to have the information and my notes from training with me while I'm at any of my clients will be very beneficial

33 Senior Manager Development Milestone learning program focused on Execution of Firm Strategy, Growing the Business, Managing the Business, Exemplary Personal Leadership, Client Service Cycle. Top executives lead all sessions. Teams "compete" for business by preparing and presenting a proposal to a "Board of Directors" (GT executives). Teams best aligning proposals to client needs while demonstrating teamwork and firm values get the business. Learning Solution Hands-on simulation based learning program that focuses on key actionable skills. Pre-program self-study simulations Live, four day program where teams "compete" for business in a role based simulation and receive executive feed back 360 feedback, development plan based on results Community of Practice (COP): portal with related learning, content, interaction Quarterly Leadership Series Webcasts Opportunity Drive organic practice growth and improve revenue. Revenue: Significantly increase our market share in our chosen markets Talent: Grow talent within the firm to feed our leadership pipeline Collaboration, Leadership, Excellence Business Metrics 2011 x x X3 Win Size Increase Million Million Million Additional Revenue SMDP graduates consistently win larger pieces of business than their peers that didn't attend the program. SMDP graduates win more business and bring in higher revenue than their peers that didn't attend the program. Project Value Added Summarize the value SMDP participant bonuses higher than peers. FY12 turnover rate for SMDP participants was less than half the firm average for all senior managers (7% vs. 15%). SMDP graduates win larger clients more often. Graduates generate more revenue. 100% 50% 0% Win Rate 84% 87% 67% 43% 69% 53% Non-graduates Graduates