Employer Portal. Presented by: Francis Powell Protech Solutions. Inc. 26 th Annual Training Conference Little Rock, Arkansas September 13-17, 2009

Transcription

1 Employer Portal Presented by: Francis Powell Protech Solutions. Inc. 26 th Annual Training Conference Little Rock, Arkansas September 13-17, 2009

2 The OCSE Employer Portal Taking OCSE Employer communications to the next dimension.

3 Purpose Employer Portal Enhance OCSE customer service opportunities Provide Employers online ability of account management View Billing and Account History Make child support payments online Identify and update employee details such as location, status, etc. Provide OCSE Employer and Employee information Provide paperless options to support the government Green Initiative

4 What is the Employer Portal? Mange Income Withholding Verify Employment Maintain Employee Information Manage Company Information Manage Payments

5 Company Registration All OCSE employers can register and assign an administrator for their account.

6 Confirmation A confirmation of registration is sent, which includes the Employer s assigned password for logging in.

7 Help and Site Tour The Site Tour provides interactive help and demos to assist employers in using the Employer Portal.

8 Help and Site Tour Throughout the portal clicking on the (?) icon will open a help window specific to the section the employer is currently visiting.

9 Help and Site Tour Menu options and right click functionality allow employers to easily navigate to the help section they need.

10 Home Page Overview The Employer Portal provides the following General Activities: Glossary FAQs News Feedback Contact Us Set-up EFT Links to OCSE related sites

11 Employer Activities Overview After logging in, the homepage will display any alerts that require action from the employer. An employer can manage information within the following categories: Mange Income Withholding Verify Employment Maintain Employee Information Manage Company Information Manage Payments

12 Manage Income Withholding Receive income withholding notices online Download PDF versions of notices Update responses online Accept or reject IW notices from OCSE

13 Verify Employment Easily search the list of employees OCSE has linked to the registered employer Respond to requests for verification of employment Report employee termination

14 Maintain Employee Information Update employee information such as address, case ID, etc. Update employee and dependant insurance coverage Provide details for employees to assist OCSE with location

15 Maintain Company Information The Employer Portal allows Employers to be in control. The Company Administration can: Change site administrator Add or change task assignments Grant or deny employee access to the portal Determine which activities their employee can view or access online

16 Maintain Company Information Update Company Information OCSE Employers with the same FEIN can be assigned under one Administrator Update Company Administrator Information Send notice of change of employer address

17 Maintain Company Information Assign Staff The Company Administrator can assign, update, and delete staff and staff roles Sent s The Company Administrator can view and resend s sent to staff.

18 Maintain Company Information Stop/Resume Paper Notices The company can choose to receive only electronic or paper notices from OCSE. If electronic notices are chosen, an employer must login at least every 10 days. If not, a reminder will be sent, and OCSE will have the option of resuming paper notices and denying the employer access to the portal.

19 Manage Payments View Employee Billing Billing can be viewed at a case level Payments can be made at a case level

20 Manage Payments EFT Setup Submit Child Support and Fee Payments to be paid by Credit Card or E-Check Provides information about EFT Provides examples of CTX and CCD+ EFT formats

21 Employer Portal to ARCSIS How does employer information become available on the Employer Portal and communicate with Child Support systems?

22 Employer Portal to ARCSIS Employee Verification When an employer makes an employee verification, the data is sent to the ARCSIS system.

23 Employer Portal to ARCSIS

24 Primary Employer Decider Employer Portal to ARCSIS If there is a primary confirmed employer on EHIS and there have not been payments from that employer (or FEIN group) within the last 30 days existing primary confirmed employer will be changed to N Non-Primary and the new employer will be inserted as primary - confirmed. If there is a primary confirmed employer on EHIS and there have been payments from that employer or FEIN group, the new employer will be inserted as confirmed non-primary N. If there is no primary confirmed employer on EHIS the new employer will be inserted as Primary confirmed and an alert will be sent to the worker. Is there an open confirmed - primary employer for the member? YES Is there a payment from the current employer in the last 30 days? NO NO YES Insert new record as Primary - Confirmed Update the existing employer to Non- Primary and insert the new record as Primary Confirmed Insert the new record as Confirmed Non- Primary

25 Employer Portal to ARCSIS The EHIS screen will be automatically updated with the status. ARCSIS Screen EHIS Employment History

26 Employer Portal to ARCSIS

27 Employer Portal to ARCSIS The CASD screen will be updated with information of submitted forms. Double click on the FIN16 or FIN44 EMPLOYER LOCATE LETTER row. ARCSIS Screen CASD Case Diary

28 Employer Portal to ARCSIS The FPRW screen will populate with form data entered by the employer in the Employer Portal. ARCSIS Screen FPRW Form Print Preview

29 Task Scheduler Employers can establish their own reminders and schedule tasks to assist them in communicating with OCSE.

30 SDU Employer Relations Administrator Section The SDU Employer Relations group is responsible for updating portions of the Employer Portal such as details accessible from the Home Page: Question Group FAQ s News Glossary Division Contacts

31 Employer Portal Administrator Module The Admin Module allows the Company Administrator to give and deny access within the Employer Portal. Security is available for different functionalities of the portal such as employer verification, managing payments, etc Multiple User IDs are allowed Administrator can view, edit, and restrict registration details

32 Employer Portal Help Desk Employer Relations can log in using just the employer s User ID for view only access. Help Desk will walk employers through any problems or navigation issues.

33 Coming Soon ACH Transactions An ACH functionality will be added to the Employer Portal to allow employers to set up future online auto-payments to be drafted from their bank accounts. Customer Service Website The Customer Service Website will allow an ARCSIS Members (Custodial Parent or Non Custodial Parent) to access a portal similar to the Employer Portal: Ability to pay online View Billing History View Case Status Schedule Appointments Much more

34 Thank You! OCSE Employer Portal