Introduction to The Mentoring Partnership Program

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2 Introduction to The Mentoring Partnership Program Presentation to: Skills Enhancement Training Group for frontline Settlement staff in Peel & Halton Employment Resources, Programs & Services Available in Peel/Halton - January 2011 by Newcomer Resource Connections Centre for Education & Training January 26 th 2011

3 Agenda Welcome & Introduction to TMP Introduction to TMP contd. Nitin Dhora Program Coordinator, Peel Antony Vadakkanchery Program Coordinator, Halton Q&A Nitin & Antony

4 The Mentoring Partnership Launched by TRIEC (Toronto Region Immigration Employment Council) in November 2004 with community partners in GTA. Canadian Professionals Occupation-specific mentoring relationships Skilled Newcomer Professionals Mentors Mentees Mentors are not expected to hire their mentee or find a job for their mentees

5 The Mentoring Partnership By the Numbers (Nov 2010) 5,400 + mentoring matches 3,700 + registered mentors 4,500 + completed matches 50 + corporate partners 12 community partners

6 Our Top 5 Partners TD Bank Financial Group City of Toronto Deloitte LLP KPMG LLP Scotiabank Financial Group

7 How does it work? Mentors commit 24 hours in a period of four months. Mentors share insights and guidance on three W.I.N areas Workplace values and culture Information on profession Networks Meetings can be in person, online, telephonic, referral to network members, conferences, shadowing and other learning opportunities. Mentors work with their mentees to decide the relationship focus, pace, meeting locations and times.

8 Program Structure Mentors Mentoring Coaches Mentees Outreach to organizations Training and mentoring resources Program management & QC

9 Service Delivery Partners

10 Partner Roles The Mentoring Partnership is delivered through a partnership of service delivery partners, corporate partners, and TRIEC. Service Delivery Partners organizations that provide employment services to skilled Immigrants obliged to adhere to and implement service delivery quality standards Service Delivery Managers/Coordinators responsible for the delivery of The Mentoring Partnership within their organizations managers have the authority to decide upon and implement solutions Coaches are staff designated by service delivery partners Corporate Partners employers who partner with TMP to provide support to the program/recruitment of mentors Corporate Coordinator designated by the corporate partner and is responsible for executing the program TRIEC The Mentoring Partnership operates as a program of TRIEC work in close collaboration with service deliver partners and corporate partners to ensure effective delivery of the program

11 Matching Matching Criteria There are two factors used, industry and occupation, in identifying matches between mentors and mentees. 1. Occupation- identified by occupational classification 2. Industry identified by industrial classification The algorithm in the IT System assigns numeric value to the match. The closer the mentor and mentee based on NOC and NAIC codes are to each other the higher the numeric value, and the more precise the match. The weighting is: Occupation (NOC) (higher) Industry (NAIC) (lower)

12 Matching Process 1. Coach checks for accuracy and completeness of information in mentee profile before releasing for matching 2. IT system produces recommended matches based on occupations and sectors and sends new recommended matches to coaches once a day 3. Coach confirms the recommended match using the Partnership Checklist within five business days of receiving the recommended match

13 Coaching Support Coaching is: the management and support of the individual mentors and mentees is ongoing throughout the mentoring relationship Coaching: supports development of productive mentoring relationships increases satisfaction of mentors and mentees increases quality of mentoring increases interest in repeat mentoring The coach supports the mentoring relationship by: clarifying the communications protocols between mentors/mentees providing guidance, answering questions providing information and referrals to other resources/programs problem-solving when expectations are not being met, communication or boundary issues arise, etc. receiving feedback regarding relationship, program etc.

14 Outcome Tracking Tracking the employment outcomes of mentees is a core requirement of the program. The outcome tracking reports allows: TMP to track whether the mentee found employment in their field whether the employment is appropriate to their skills and experience done through MentorMatch, coaches will be prompted to do a follow-up with mentees at 3, 6, 9 and 12 months after the end of the mentormentee partnership an outcome report is filled in on MentorMatch for each outcome follow up

15 Mentee profile Newcomer to Canada (less than 3 years) Internationally trained but lacks Canadian work experience and professional networks. Currently unemployed or underemployed. Is otherwise job-ready Job-Ready Credentials assessed and recognized High functionality in English Job-ready resume Minimum 3 years of professional work experience (mentees typically have 8-10 years of experience) Eligible to work in Canada

16 Mentee Continues Active Job Search Review job postings Internships Actively Applying for jobs Research Networking Volunteering Mentoring Workshops Job Fairs Skills Development Bridging programs

17 TMP Program Delivery Overview Mentor/mentee recruitment and screening Matching Orientation session & introduction Coaching and tracking Partnership closure/outcome tracking

18 Mentee Talent Pool Composition Others 15% Finance/Accounting/ Banking HR 25% 5% Marketing/Sales 15% IT 20% Engineering 20%

19 Mentor profile An established Canadian professional Has a minimum of 3 years work experience Willing to commit 24 hours over 4 months to mentor Typical mentoring activities Mock interviews Cover letter and resume reviews Job shadowing Connect to informational interviews Attend industry or professional events together Share soft skills knowledge

20 Mentor s Role Insight Information Experience Knowledge Motivation

21 Mentoring Relationship

22 Mentoring Support Orientation Session: Role and boundaries in an effective mentoring relationship. Online Tools: Mentor/mentee handbook, initial and final assessments, quick guide to mentoring activities and sample meeting agendas Coach: Supports mentor and mentee throughout the mentoring relationship.

23 The Handbook Tips to advance the mentee s job search and career goals, build their

24 The Handbook : Library of Resources Access a library of mentoring resources and helpful links.

25 The Library of Resources 16 Sample Agendas

26 A Roadmap of the Journey

27 Program Impact* 83% of mentees said the mentoring relationship made a positive difference to their job efforts. Almost 80% of mentees secured employment after the mentoring relationship (of these, 85% found work in their field). 67% increase in average annual salary of mentees after mentoring. 98% of mentees had a better understanding of relevant professional skills and how to customize their résumé for their profession. *2008 Research Findings

28 Success: Mentor-speak Area of change Before After Change Understanding barriers faced by skilled newcomers 52% 95% + 83% Appreciation for skills, assets that newcomers bring to Canada Actively promotes case for integrating skilled newcomers among co-workers Would hire or refer skilled newcomers with right skills Confidence that they can work effectively with a recent newcomer 65% 89% + 37% 45% 79% + 76% 76% 95% + 25% 67% 89% + 33%

29 Next Steps Referrals Refer your clients in Peel and Halton to us DBNC, COSTI & SHERIDAN Matching Takes time. Please request your clients to be patient. Orientation & Introductions New Mentees can attend Information sessions at DBNC every Monday from to Ongoing Coach, mentor and mentee work together for four months to achieve learning goals

30 THANK YOU Questions????????

31 Contact Nitin Dhora Coordinator, Employment Ontario Employment Services & Peel Mentoring Partnership Program Dixie Bloor Neighbourhood Centre 3415 Dixie Road Unit # 1 (Opp. Grant s Food Mart in High Point Mall) Mississauga ON L4Y 2B1 Phone: Ext nitin@dixiebloor.ca Websites: and Antony Vadakkanchery Program Coordinator, Halton Mentoring Partnership Program 407 Iroquois Shore Road Oakville, Ontario, L6H 1M3 Tel: ext antony.vadakkanchery@sheridaninstitute.ca COSTI Employment Services Mississauga & Brampton