Large scale agile enablement can you do it?

Transcription

1 Large scale agile enablement can you do it? Scrum Forum 29 August 2012 Sune Lomholt

2 MORE AGILE? The goal Danske Bank Using agile Doing agile Being agile 3

3 Increased productivity Higher quality Higher return on investment Increased employee satisfaction and motivation 4

4 Banking is changing rapidly! Danske Bank is investing heavily in digitalising banking 5

5 Danske Bank IT set-up USD 375 mill. development budget 2000 IT- employees 1500 working at 4 different DK locations 500 working out of Bangalore, India Open Architecture (SOA) 70% IBM mainframe 30% Microsoft platform Operations and technical infrastructure outsourced to IBM Dev. Centre India 6

6 The challenge The challenge is variation in Context Culture Technology Process maturity 7

7 Stefano Corso Don t throw the baby out with the bathwater Image: Flickr - Stefano Corso 8

8 Accept that it is challenge 10

9 Its change management not process implementation Image: FreeDigitalPhotos.net 11

10 Commitment from management Images: FreeDigitalPhotos.net 12

11 Piloting and getting experience Mitigating risks Base on well-established frameworks Learn from other companies Try it Refine iteratively based on experience from the field (Pilots) Focusing on enablers Changing mindset Enabling change Establish a foundation for evolution (v0.5) Obtain real world feedback as soon as possible Refine iteratively (v0.7, v0.8, v0.9 ) Focus as much on the enablers as on the framework itself 13

12 You need good coaches Let s do agile Image: FreeDigitalPhotos.net 14

13 Agile Readiness Checklist Agile Team Evaluation Enablement concept Start-up (SM, BD, SA as primary) Warm-up and initial sprints Coach allocation, approx 3 months Anchoring Preparation Management start-up Training of start-up resources Business start-up Warm-up On-going agile Evaluation Clean-up in Task management Standard agile start-up activities Team kick-off Coaching Team evaluation meeting Agile team set-up Actions from checklist Agile introduction and tools wave 2 Support Recommitment meeting SM and Scrum Master Stakeholder buy in (management) Coach allocation Agile introduction and tools wave 1 Product owner agreement Scrum master start-up Feedback as Process improvement proposals Management orientation Product owner introduction User stories and story points Establish dashboard Backlog review SM commitment meeting Standard agile warm-up activities Engineering processes in SM area course Community of Practice for agile SM Community of Practice for Scrum master 16

14 Sprinting and scrum ceremonies is not enough Start-up Warm-up Values Some traditional project management 17

15 Gate Coaches and trains Project or system management area Platform Action plan.. 19

16 What have we achieved 21

17 Measurements Qualitative - Surveys Quantitative - Not possible! 22

18 Direct managers survey Fully 10,0 Agree 9,0 8,0 7,0 6,0 8,0 7,5 6,6 6,7 6,1 6,5 6,7 8,5 5,0 4,0 3,0 2,0 Fully 1,0 Disagree Positive difference Employee satisfaction Higher return on investment Increased productivity Reduced dependency on individuals Increased quality Increased Overall customer satisfaction satisfaction with agile 23

19 Employee survey Fully 10,0 Agree 9,0 8,0 7,0 7,0 7,7 6,8 6,9 6,9 7,5 6,0 5,0 4,0 3,0 2,0 Fully 1,0 Disagree Positive Difference Thrive in agile team ill defined and changing requirements Self-organising team Satisfaction with daily work Overall satisfaction with agile 24

20 Business and high-level management survey Fully 10,0 Agree 9,0 8,0 7,5 7,0 6,0 6,8 6,8 6,5 5,9 6,2 5,0 4,0 3,0 2,0 Fully 1,0 Disagree Progress Overview Increased in motivation and satisfaction Higher return on investment Increased productivity Incerased quality Overall satisfaction with agile 25

21 Changed the mindset in IT Continuous Improvement Transparency in work Smaller deliverables Continuous detailing with business More test first Image: FreeDigitalPhotos.net 26

22 Most important learnings Image: FreeDigitalPhotos.net 28

23 From management to leadership... Command - control Dear all, Leadership - collaboration I am attending a seminar today and tomorrow. goals constraints TRUST Remember: You are in my department because I trust you and believe you can make a difference for us. If you need to make a decision on my behalf I will support you because I believe in boundaries you. However - I you need me - feel free to call me on my cell phone. Self-organisation 29

24 Ready Ready Ready Ready state enables done and small increments Execute and deliver sprint Groom backlog 30

25 Identifying the right Product Owner set-up is crucial 31

26 Working in inch pebbles is very, very, very difficult Image: FreeDigitalPhotos.net 32

27 the improvement mindset and elevating impediments Image: FreeDigitalPhotos.net 33

28 measure progress in team Image: FreeDigitalPhotos.net 34

29 Beware the Law of unintended Consequences Image: FreeDigitalPhotos.net 35

30 Nurse and improve the concept Image: FreeDigitalPhotos.net 36

31 less disruptive approach to avoid frustration Image: FreeDigitalPhotos.net 37

32 MORE AGILE? Agile has settled Danske Bank Some Doing Some Using None Being 39

33 Gaining traction

34 Stay agile 41

35 KANBAN Image: FreeDigitalPhotos.net 42

36 Agile-Lean Learning Experience Image: FreeDigitalPhotos.net 43

37 Image: FreeDigitalPhotos.net 44