PSYCHOLOGICALLY HEALTHY WORKPLACES. Practical Identification, Early Intervention & Management Skills Training Communicorp Group

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Barry Matthews
5 years ago
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1 PSYCHOLOGICALLY HEALTHY WORKPLACES Practical Identification, Early Intervention & Management Skills Training 2016 Communicorp Group

Mental health and wellbeing are significant issues to contend with in the modern working environment.

return on investment of proactive initiatives in this area.

In addition to effective workplace systems, policies and procedures, all employees, leaders, and executives need to have the skills and confidence to be able to recognise, respond to, and (dependent

2 Mental health and wellbeing are significant issues to contend with in the modern working environment. WHS/OH&S legislation means that all workplaces have a legal responsibility to provide psychologically safe and healthy workplaces but there is also substantial research to support the potential return on investment of proactive initiatives in this area. Awareness raising, basic EAP provisions and community/diagnosis-based mental health approaches are insufficient to realise the benefits of a psychologically safe and healthy workplace. In addition to effective workplace systems, policies and procedures, all employees, leaders, and executives need to have the skills and confidence to be able to recognise, respond to, and (dependent on role) manage, a broad spectrum of workplace mental health related matters as they arise. CommuniCorp s practical programs recognise the psychosocial, WHS, commercial, and productivity implications of mental health and wellbeing within the workplace and that good work, is good for people. Our workshops have been developed with adult learning principles in mind, ensuring that all are highly practical, interactive, role relevant and augmented by learning support resources. With delivery exclusively by expert senior psychologists, our program supports an organisation to develop the capabilities for promoting a psychologically heathly workplace responding to suspected or known mental health concerns; escalation, referral and support options; confidentiality matters; return to work issues; psychosocial risk factors; maintaining and managing staff in the workplace; and key legislation such as WHS, Disability Discrimination and SRC Acts. More than just information, this program helps to proactively support positive wellbeing and enables people to develop the practical, real world skills required to make a constructive impact on the emotional wellbeing of others at work

3 PROGRAM OVERVIEW CommuniCorp recognises the importance of delivering a sustainable program that provides ongoing improvements and commitment to developing a more psychologically healthy workplace, rather than a one-off or tokenistic approach. The program, therefore, aims to be an encompassing program with multiple touch points to help engage a more systematic and embedded approach to positive workplace mental health and psychological safety. Executive Briefing High level program overview to achieve executive support and buy-in HR and WHS Professionals Workshop Develops comprehensive capabilities for internal support professionals in managing and supporting workplace mental health matters People Leaders Workshop Develops core capabilities for indentifying, intervening in, managing and supporting workplace mental health matters Employees Workshop Develops critical capabilites for supporting self and others wellbeing in the workplace Program Evaluation Extension of workshop evaluations to gather qualitative and quantitative data on application of capabilities at determined intervals Reinforcement Sessions Short, annualised review sessions covering core capabilities for all levels of personnel

4 EXECUTIVE BRIEFING: 1 to 1.5 Hours The executive briefing provides a high level overview of why workplace mental health is so important, and exactly what Executive staff members need to know and do to make a positive impact in this important area. Why it matters the human and financial cost and legislative obligations The impact mental illness has in the workplace Psychologically safe and Healthy Workplace Framework Your responsibilities to manage psychosocial risks Key workplace roles and responsibilities The importance of senior leadership in creating a psychologically safe workplace culture Psychologically Safe and Healthy Workplace Framework Executive commitments to supporting a psychologically healthy workplace HR/WHS/CASE MANAGERS: Full Day This workshop assumes that participants are currently working in a HR/WHS related role and is designed to develop higher level knowledge and capabilities to maximise the workplace impact of critical HR/WHS related functions in building a psychologically healthy workplace. The importance of workplace mental health and wellbeing and the impact mental illness has in the workplace - the business case and key drivers Workplace mental health issues and challenges Overview of relevant legislation HR/WHS role and responsibilities in ensuring a psychologically healthy workplace Recognising early warning signs of psychological health concern Practical intervention and support options Initiating conversations, skills practice and HR/ WHS case studies Managing duty of care and confidentiality issues Practicalities of balancing performance concerns with possible psychological health concerns Understanding types of injury-focussed behaviour Fundamentals of making reasonable adjustments and managing return to work Enabling prevention - psychosocial risks factors for psychological injury and improving the psychosocial environment Supporting leaders and creating a psychologically safe environment Self-care strategies Internal and external support, resources and contact information PEOPLE LEADERS WORKSHOP: Full Day This workshop designed specifically for People Leaders develops critical knowledge and skills to enable managers and supervisors to practically support, manage and address psychological health in the workplace. The importance of workplace mental health and wellbeing and the impact mental illness has in the workplace - the business case and key drivers Workplace mental health issues and challenges Overview of relevant legislation Leaders role and responsibilities in ensuring a psychologically healthy workplace Recognising early warning signs of psychological health concerns Practical intervention and support options Initiating conversations, skills practice and leader case studies Managing duty of care and confidentiality issues Practicalities of balancing performance concerns with possible psychological health concerns Fundamentals of making reasonable adjustments Enabling prevention - psychosocial risks factors for psychological injury and improving the psychosocial environment Supportive Leadership Behaviour Self-care strategies Internal and external support, resources and contact information

5 EMPLOYEE: Half Day Our half day workshop for all staff members builds confidence and skills in workplace psychological health early intervention essentials that all staff members need to be equipped with. This includes knowing how to identify early warning signs, how to approach someone, how to have a conversation with someone, and how to refer someone to access help in the face of possible workplace mental health concerns. The importance of workplace mental health and wellbeing Workplace mental health issues and challenges Employees roles and responsibilities in ensuring a psychologically healthy workplace Recognising early warning signs of psychological health concerns Practical intervention and support options Initiating conversations, skills practice and employee case studies Self-care strategies Internal and external support, resources and contact information PROGRAM EVALUATION A pre- and post-workshop evaluation is included for all courses conducted as part of the psychologically healthy workplace program. In addition, CommuniCorp will provide a follow-up evaluation at 6 months post initial program completion that gathers both qualitative and quantitative data to determine the outcomes of the program for the ongoing development of a psychologically healthy workplace. Specific evaluation criteria will be determined in collaboration with the organisation depending on the intent and proposed reach of program REINFORCEMENT SESSIONS CommuniCorp can offer annualised reinforcement sessions aimed at refreshing the core skills and capabilities for all levels of staff, and provide support with managing key issues for the organisation related to psychological health. PROGRAM TOOLKIT CommuniCorp s program includes a customised toolkit of resources for ongoing reference and referral, supplementing the program workshops content and supporting further knowledge and capability and development in this domain. The toolkit can be utilised within the organisations or other dedicated resource network for internal distribution. PROGRAM BENEFITS CommuniCorp s best-practice and evidence-based program offers a range of benefits, including: A program designed and delivered by industry-leading Potential return on investment can include: reduced psychology consultancy, business for business compensation and psychological injury costs; A dedicated program manager across program reduced absenteeism, presenteeism; enhanced Customised program and workshop materials, to culture of relationships and support; enhanced ensure an organisation-specific approach and fit, leadership capability to support their people; improved rather than one-size-fits-all approach performance and productivity PROGRAM COSTS CommuniCorp s Psychologically Healthy Workplace Program costs depends on the size of organisation, required roll-out and required customisation. Contact CommuniCorp for further details

OTHER SUPPORTING OFFERINGS CommuniCorp are experts in the field of workplace mental health; we can guide you and your organisation in the right direction as to what your

We have a multitude of supporting offerings that may be beneficial to establishing a more psychologically healthy workplace, include: Work-Oriented Treatment Workshop for

6 OTHER SUPPORTING OFFERINGS CommuniCorp are experts in the field of workplace mental health; we can guide you and your organisation in the right direction as to what your people need and how to build and sustain a more psychologically healthy workplace. We have a multitude of supporting offerings that may be beneficial to establishing a more psychologically healthy workplace, include: Work-Oriented Treatment Workshop for RTW Professionals Developing Psychologically Safe & Healthy Workplaces Workshop for HR & WHS Professionals Work-Related Suicide Workplace Resilience Program Psychologically Safe & Healthy Workplaces Strategic Review and Planning Session 2016 Communicorp Group

MANAGING AGGRESSIVE AND CHALLENGING CUSTOMER BEHAVIOUR Communicorp Group

MANAGING AGGRESSIVE AND CHALLENGING CUSTOMER BEHAVIOUR 2016 Communicorp Group Anecdotally, there appears to be an escalating rate of aggressive and distressed customer behaviour being reported across many