CERIDIAN TRAINING AND DEVELOPMENT CATALOGUE

Transcription

1 CERIDIAN TRAINING AND DEVELOPMENT CATALOGUE

2 CERIDIAN TRAINING AND DEVELOPMENT CATALOGUE INTRODUCTION By investing in the development of an employee s knowledge, skills, and abilities, organizations are able to demonstrate a commitment to continuous learning, growth, and resource enhancement. In addition to improving productivity, training is rated as one of the most effective employee retention tools available. Each training session we offer has clearly defined learning objectives and expected outcomes. Although teaching methods vary by subject, sessions typically include a variety of experiential exercises, small group discussions, mini-lectures, selfassessments, and other learning activities designed to engage participants. When designing our training we consider: Creating clear objectives that meet participant needs. The learners unique goals and expectations. Providing a safe training environment engaging learners while using collaborative participant interaction and healthy debate of differing ideas and perspectives. Leveraging the wealth of learners varied backgrounds and experiences enabling them to be resources to one another. Topics which are practical, relevant, and immediately applicable.

3 HOW TO BOOK TRAINING Contact your Account Manager or Sales Representative Or Call OUR POLICIES To ensure that your training experience is exceptional, we have the following guidelines in place: ADVANCE BOOKING TIMES Please allow a minimum of (4) weeks advance notice for booking of all seminars. For customized training sessions, a minimum of (6) weeks is required. CANCELLATION Unless specified in an existing agreement, any cancellation within 3 business days of the session will be charged at the full session cost. TRAINING DELIVERY Our training is offered in a variety of formats, all designed to meet your organizational needs. In-Person Seminars or Workshops offered at your workplace, organizational conferences or retreats or wherever you need us to be. These sessions vary in length from one-hour to a full day and are highly interactive. Virtual Seminars or Workshops (Webinars) These sessions allow your employees from various teams, various locations, or different countries to participate in training at the same time. Blended Learning some of our programs combine in-person workshops or webinars with telephonic group coaching. This approach is designed to create multiple touch points over time for learners as they go in-depth into an area of learning.

4 CUSTOMIZATION All of our training sessions may be customized to meet individual needs. Additional fees may be incurred on a fee-for-service basis. Contact your Ceridian Account Manager or Sales Representative for information about customization. In addition to the training sessions listed in this catalogue, Ceridian develops customized training to support specific client goals and initiatives. Our training department has extensive experience in conducting training needs assessment, development of learning objectives, training curricula design and development, and implementation of large-scale organizational learning initiatives. We work in partnership with our clients to ensure that organizational objectives are met. OUR TRAINERS Our facilitators are highly skilled professionals with subject matter expertise in a wide range of areas including health and wellness, workplace productivity, management & business, mental health and more. They bring years of experience as both classroom and virtual trainers, and are able to connect participant knowledge and experience with the training materials. SEMINAR CLASS SIZE Sessions are interactive and classroom sizes are recommended at participants. A larger classroom size alters the learning experience and a large group premium may apply.

5 NEW OFFERINGS IN 2015 SEMINARS Elder Care Support o An Overview of Legal Issues for Older Adults o Caregiving as a Family o Options and Resources for Older Adults o Talking with Your Parents about their Future Emotional Well-Being o Becoming You: Finding Your Path in Your 20s and 30s o Building Resilience o In the Aftermath of Disaster: Moving Ahead o Learning to Forgive o Mindfulness: Being Present in the Moment Financial Issues o An Overview of Estate Planning o The ABCs of Consumer Debt o The Basics of Investing: Understanding the Terminology o Working with Clients in Financial Crisis Health and Wellness o Commit to Quit: Strategies for Stopping Smoking o Energy Boosters o Healthy Meal Planning Midlife and Retirement o Healthy Aging: Living Better Longer Parenting o Being an Involved Parent: Building a Balanced Relationship with Your Child o Being a Single Parent o Connecting with Your Teenager o Fatherhood: The Most Important Job you will Ever Have o Helping Your Child Achieve in School: Assisting with Homework o Raising a Healthy Eater o Take Our Children to Work Day Workplace Tools o Building Your Personal and Professional Network o Conquering Clutter o Mindfulness in the Workplace o Savvy Business Travel Work/Life Balance o Dual Career Relationships: Balancing Work and Your Life Together o Setting Limits at Work and in Your Personal Life Workplace Issues o Motivation and Willpower

6 30-MINUTE TIP SESSIONS o 6 Tips for Managing Stress o 6 Ways to Bounce Back o 9 Tips for Managing Holiday Stress o 10 Tips for Etiquette o Conquering Overload o Healthy Lunches o Streamlining Your Bill Paying SEMINARS EXTENDED Work/Life Solutions o Reintegration of Service Members into the Civilian Workforce Workplace Issues o Workplace Substance Abuse: Everybody Loses MANAGER TRAINING Blended Learning o Change Management o Manager as Leader o Manager Essentials Leadership Fundamentals o Conflict Resolution o Developing Employees o Essentials of People Management o Fundamentals of Change o Managing Resistance o Performance Management o Stakeholder Analysis o Strategic Management and Accountability o Substance abuse in the workplace: recognizing the abusing employee SPECIALIZED TRAINING o Team Development o Walking for Life o Elder Care Support Group o Raising a Child with Special Needs o Lactcorp o College Planning Series

7 TABLE OF CONTENTS Seminars 1 Change Management... 2 Communication Skills and Strategies... 3 Elder Care Support... 5 Emotional Well-Being... 7 Financial Issues Health and Wellness Midlife and Retirement Parenting Workplace tools Stress Management Work / Life Balance Workplace Issues Minute Tip Sessions 32 Continuing Education Series 35 Change Management Communication Elder Care Managing Life s Big Moments Mental Health Finance Eating Well Living Well Retirement Parenting Couples Survival Stress Management Achieving Success at Work Harassment Team Building Seminars Extended 41 Health and Wellness Change Management Midlife and Retirement Stress Management Work / Life Solutions Communication Customer Service Team Development Workplace Solutions... 48

8 Manager Training 49 Blended Learning Programs Leadership Fundamentals Specialized Training Services 63 Team Development Working With Teams Through Conflict Individual and Executive Coaching Individual 360 Assessment Profile Career Support Services Sensitivity Coaching Walking For Life Elder Care Support Group Raising a Child With Special Needs LactCorp College Planning Series LifeSpeak Disaster Preparedness... 69

9 SEMINARS Seminars offer strategies to help employees successfully meet the changing needs of their work and personal lives. The sessions address a wide range of issues including managing stress, childcare and teen issues, balancing work and life, financial issues, enhancing personal productivity and health and wellness. All of the sessions are appropriate for employees and management. Educational by nature, seminars apply to many situations and provide participants with practical techniques, strategies and useful take away tips for future reference. Seminars are designed to fit into a lunch break or any time during work hours. These sessions are interactive and classroom sizes are recommended at participants. A larger classroom size alters the learning experience and a large group premium may apply. 1

10 CHANGE MANAGEMENT SEMINARS A PERSONAL GUIDE TO MANAGING CHANGE o Identify the three phases of the process of change. o Clarify normal feelings, thoughts, and behaviours during times of change. o Identify ways to take control of their personal situation. o Increase adaptability. BEYOND COPING WITH CHANGE: BECOMING A CHANGE MASTER o Assess their capacity for being a master of change. o Identify the characteristics and techniques that define change masters. o Apply the mantras of change masters to a personally challenging situation. o Strengthen their ability to master change in professional and personal life. HELPING YOUR FAMILY COPE WITH WORKPLACE CHANGE o Identify the family impact of work-related stress, change, and uncertainty. o Use a change model to re-frame the experience. o Develop techniques that help children at different stages of development understand their parents work concerns. o Develop strategies to assist themselves and their family. o Identify factors that influence the successful outcome of work uncertainty. NAVIGATING WORKPLACE CHANGE o Understand the permanence of change. o Build resilience and prevent burnout. o Work with change and make it work for them. o Work with changing groups and organizations. ORGANIZATIONAL CHANGE: ADJUSTING TO THE NEW WORK ENVIRONMENT o Identify the impact of the aftermath of workplace change and the phase s survivor s experience. o Differentiate between loyalty and commitment. o Reconcile the paradox of personal/professional development and organizational values. o Explore ways for recommitting to your job while honoring your principles. Designed to provide a generic overview of managing oneself as a survivor of organizational change. 2

11 COMMUNICATION SKILLS AND STRATEGIES SEMINARS BUILDING HEALTHY RELATIONSHIPS o Identify the characteristics of healthy relationships. o Recognize strategies for sustaining and growing relationships. o Generate ideas for coping with difficulties in relationships. BUILDING TRUST AT WORK AND IN YOUR PERSONAL LIFE o Look at the role that trust plays in their work and personal lives. o Assess how trusting they are. o Identify the qualities that build trust. o Develop strategies for building trust in their personal and work relationships o Rebuild trust when there is a problem or misunderstanding. BUSINESS ETIQUETTE: ENHANCING YOUR PROFESSIONALISM o Make the connection between business etiquette, business success, and professionalism. o Identify 10 best practices of workplace etiquette. o Implement strategies for workplace courtesy and increasing personal professionalism. COMMUNICATION: THE ART OF GIVING FEEDBACK o Define feedback and recognize its usefulness. o Clarify why it s challenging to give feedback at work and in personal life. o Differentiate between effective and ineffective feedback. o Give valuable, constructive feedback. COMMUNICATION: THE ART OF LISTENING o Assess their listening skills. o Identify the barriers to effective listening and learn strategies for removing them. o Recognize the benefits of effective listening and the costs of poor listening. o Identify a model for effective listening and apply its components. 3

12 SEMINARS COMMUNICATION: THE ART OF RECEIVING FEEDBACK o Clarify their capacity to deal with feedback. o Identify the value of corrective feedback. o Develop strategies for managing useful and non-useful feedback. o Generate ways to invite feedback. GETTING YOUR MESSAGE ACROSS ASSERTIVELY o Define assertiveness and distinguish it from other communication styles. o Identify their assertive rights. o Develop ways to be assertive through attitude, body language, tone, and verbal language. o Apply specific strategies for saying no, coping with criticism, accepting compliments, and voicing needs. o Increase self-esteem and self-confidence in their ability to communicate effectively. THE BASICS OF COLLABORATIVE PROBLEM SOLVING o Identify barriers to a positive outcome. o Identify traits of effective problem solvers. o Describe an eight-step model for problem solving. o Utilize specific tools for gaining consensus. o Experience increased self-confidence when resolving problems with others. 4

13 ELDER CARE SUPPORT SEMINARS AN OVERVIEW OF LEGAL ISSUES FOR OLDER RELATIVES o Identify types of decisions that may require legal assistance. o Describe legal tools that assist older relatives when other people must make decisions for them: guardianship, representative payee, power of attorney, living will, trust, etc. o Identify how and when to utilize various tools. o Prepare for a meeting with their older relative s attorney. CAREGIVING AS A FAMILY o Clarify their rights as caregivers. o Recognize the effect of family history on the caregiving role. o Solve problems and create a family team approach to caregiving. o Identify strategies for managing conflict with older adults, siblings, and other family members around caregiving issues. This seminar is designed for those currently caring for an older adult and wanting to involve the family in the care. MANAGING THE EMOTIONS OF CAREGIVING o Recognize the normal emotions that caregivers commonly experience. o Identify what influences those emotions. o Create strategies for effectively managing powerful feelings connected to caregiving. o Gain more control of their life, caregiving experience, and emotions. OPTIONS AND RESOURCES FOR OLDER RELATIVES o Identify key factors for assessing the needs of older relatives. o Recognize the wide range of resources that may be able to meet older relatives needs. o Define case management and how it can provide assistance. o Identify types of resources that provide in-home support and community support. o Match their older relative s needs to available supports. o Create effective ways to encourage older relatives to use services. TALKING WITH YOUR PARENTS ABOUT THEIR FUTURE o Clarify the importance of long-term planning. o Develop a process for initiating and conducting a conversation about planning with parents. o Identify barriers to successful conversations and apply strategies to ensure a positive dialogue. o Identify the content areas of planning for the future. 5

14 SEMINARS THE NURSING HOME DECISION o Determine when and how to make the decision for nursing home placement. o Identify the emotional aspects of decision making from the perspective of both caregiver and older relative. o Use a process for searching for and selecting a nursing home. o Identify the criteria for selecting a good quality facility. o Help their relative adjust to the nursing home and help themselves deal with feelings around placement (optional). o Identify strategies for continuing their caregiver role, including how to respond to concerns, problems, and crises. THE SANDWICH GENERATION o Identify the new social reality and trends associated with caregiving. o Recognize normal emotions associated with caregiving and factors affecting those emotions. o Utilize tips and techniques for managing stress. UNDERSTANDING DEPRESSION IN OLDER ADULTS o Correct the myths about depression and older adults. o Clarify the occurrence in the older population. o Define depression and the various types. o Identify the symptoms, causes, evaluation components, and treatments of clinical depression. o Support their older relative s mental health. 6

15 EMOTIONAL WELL-BEING SEMINARS A NEW ATTITUDE: THE TRUTH ABOUT MENTAL ILLNESS o Identify the facts about the most common mental illnesses today: anxiety disorders, depression, bipolar disorder, schizophrenia, eating disorders and personality disorders. o Detect the causes of stigma surrounding mental disorders. o Recognize changes to thinking and behaviour that one can make to break down the barriers of mental disorders. o Identify community mental health resources. BECOMING YOU: FINDING YOUR PATH IN YOUR 20s AND 30s o Examine the quarter life crisis concept. o Use self-assessments to take a close look at different areas of their lives. o Apply techniques to take control in their work and personal life. o Create an individualized plan of action. COPING WITH LOSS: DEATH AND BEREAVEMENT o Recognize the normal emotions of coping with the death of a family member, friend, or colleague, and realize that expressing feelings contributes to healthy mourning. o Describe the phases of adjustment in facing death. o Describe the process and tasks of grieving, including natural reactions. o Identify strategies for healing self and supporting others. DON T TAKE IT PERSONALLY: HOW TO SET HEALTHY BOUNDARIES IN THE WORKPLACE o Describe the concept of boundaries. o Pinpoint triggers for strong feelings and what constitutes a boundary violation. o Value the role that healthy boundaries play in employee and organizational success. o Use strategies for setting boundaries with co-workers and customers. 7

16 SEMINARS HAPPINESS: LEARNING FROM POSITIVE PSYCHOLOGY o Define happiness. o Identify what drives genuine happiness. o Clarify the barriers to satisfaction. o Apply techniques to bring more peace to their lives. IN THE AFTERMATH OF DISASTER: MOVING AHEAD o Describe reactions to trauma and the disaster recovery process. o Recognize the impact of traumatic stress and ineffective coping strategies. o Implement a variety of techniques and strategies to cope more effectively with traumatic stress. o Strategically plan to handle a future disaster. o Identify warning signs that an individual may need professional assistance. LEARNING ABOUT DEPRESSION o Recognize the myths about depression. o Define depression and the various types. o Recognize the symptoms, causes, evaluation components, and treatments for depression. o Identify strategies to help self and/or support a family member or friend who may be depressed. LEARNING TO FORGIVE o Define forgiveness o Recognize the benefits of forgiveness o Explore how to forgive others o Identify ways to ask for forgiveness MANAGING EMOTIONS AT WORK o Indicate the importance of emotion management for themselves and co-workers. o Identify five components of emotional intelligence in the workplace. o Pinpoint situations at work that trigger emotional reactions, and recognize personal responses to these hot buttons. o Create techniques for understanding and managing their feelings. 8

17 MINDFULNESS BEING PRESENT IN THE MOMENT SEMINARS o Define mindfulness and its impact on the workplace. o Examine skills for accepting the present without judgment. o Develop mindfulness techniques to improve stress management. o Utilize tips for practicing mindfulness to enhance personal well being and in the workplace. o Discover how living in the moment can improve leadership skills. RECHARGE o Identify signs that it s time to recharge. o Use 10 strategies for recharging their batteries. o Determine their personal barriers to recharging and learn ways to overcome them. o Develop an action plan to recharge in ways that work best for them. SILENCING THE INNER CRITIC: BUILDING SELF-ESTEEM o Define self-esteem and its components. o Identify the sources of adult self-worth. o Make the connection between irrational thinking and low self-esteem. o Develop strategies for controlling the critic and enhancing self-esteem. o Create a personal plan for developing positive self-esteem. UNDERSTANDING THE DIFFERENCE BETWEEN DEPRESSION AND THE BLUES o Recognize the myths about depression. o Clarify the difference between clinic depression and the blues. o Define depression and the various types. o Identify the symptoms, causes, evaluation components, and treatments for clinical depression. o Apply strategies to help themselves and/or support a family member or friend who may be depressed. 9

18 FINANCIAL ISSUES SEMINARS AN OVERVIEW OF ESTATE PLANNING o Describe the process of estate planning. o Indicate various assets to consider for estate planning. o Define key estate planning tools. o Recognize the need for professional assistance. o Develop strategies for communicating about estate planning with older relatives. COUPLES AND MONEY o Assess how they and their partner handle money issues. o Explore their financial values. o Identify money hot spots. o Apply tips for avoiding money conflicts. IDENTITY THEFT: PROTECT YOUR PERSONAL INFORMATION AND MONEY o Recognize the issues and scope surrounding identity theft. o Become familiar with methods thieves use to steal others personal information and money. o Discover ways to minimize the risk in having their identity stolen. o Follow specific steps if they become a victim of identity theft. MAKING ENDS MEET ON A TIGHT BUDGET o Assess their financial situation and set financial goals. o Discover the control they have over their money. o Track their expenses and create a spending plan. o Take steps to save money and pay down debt. o Identify public and other benefits and resources that can help. 10

19 SEMINARS MANAGING YOUR MONEY IN TODAY S ECONOMY o Adjust spending habits. o Manage debt. o Evaluate home buying and financing options. o Manage retirement plans. o Cope with economic stress. PERSONAL BUDGETING o Identify personal financial goals. o Make the connection between their money belief system and their financial situation. o Use a tool to track spending and identify the outcomes. o Develop strategies for managing debt and the credit card trap. o Generate tips for reducing expenses and locating financial resources. THE ABCs OF CONSUMER DEBT o Assess their debt situation and target the factors that contribute to consumer debt. o Identify four essential steps to debt reduction. o Develop strategies for working with credit counseling agencies. o Identify the components of a credit report and learn about credit scores. Participants do not need to share personal information, but if they do, it will be held in strict confidence. THE BASICS OF INVESTING: UNDERSTANDING THE TERMINOLOGY o Clarify the role of investing in financial planning. o Develop some basic money management principles. o Define various investment options: stocks, bonds, mutual funds, money market funds, GICs, and tax-deferred plans. o Identify key factors relative to investing money. This seminar is designed for people who have a minimum knowledge of investing. It will not provide advice about specific stocks, mutual funds, etc. WORKING WITH CUSTOMERS IN FINANCIAL CRISIS o Listen and respond to customers who are distressed by their financial situation. o Monitoring personal feelings and reactions that accompany stressful times. o Maintain the physical and emotional energy required to provide customers the help they need. 11

20 HEALTH AND WELLNESS SEMINARS CHANGING HABITS, CHANGING LIVES o Identify a behaviour they would like to change. o Clarify the reasons why it s challenging to change behaviour. o Use a tool to identify benefits/costs of adapting a positive habit vs. sustaining a negative one. o Generate strategies for ridding themselves of the unwanted habit. o Design an action plan for embracing the change. COMMIT TO QUIT! STRATEGIES FOR STOPPING SMOKING o Clarify the addictive powers of nicotine. o Indicate increased health risks of smoking and benefits of quitting. o Identify their smoking triggers and articulate their motivation to quit. o Describe a 3-step method for quitting. o Utilize strategies for coping with cravings and staying smoke-free. ENERGY BOOSTERS o Assess their personal energy level. o Identify causes of low energy and learn ways to prevent them. o Employ healthy ways to boost your energy. o Make an action plan to deal with energy slumps. HEALTHY MEAL PLANNING o Calculate the appropriate amount of calories consumed at meals and snacks. o Create a balanced and appropriately-sized meal. o Identify new ideas to fit in all the food groups. o Create sample menus, including recipes. 12

21 SEMINARS HEALTHY WEIGHT FOR LIFE o Make the connection between weight management and health. o Identify the barriers to getting to and sustaining a beneficial weight. o Use strategies for meeting the challenges of losing weight. o Describe a model for weight loss and lifetime healthy weight maintenance. IF YOUR HEART COULD TALK: HEALTHY HEART FOR LIFE o Assess their knowledge of heart health. o Identify the causes and markers for heart disease. o Clarify the important numbers/values for a healthy heart. o Generate strategies for decreasing the risk factors. MEAL PLANNING AND EATING FOR THE ENTIRE FAMILY o Build awareness of the importance of saving time by planning ahead in our busy world. o Demonstrate the simplicity of meal planning (with leftovers) by varying food choices throughout the day and week. o Include the entire family in the planning, preparing and making of healthy meals. o Get meals and snacks on the table faster and with less stress. NUTRITION FOR LIFE o Describe Canada s Food Guide s Daily Dietary Guidelines and the connection between nutrition and staying healthy. o Identify the food groups, their nutritional value, and healthy choices within them. o Clarify the difference between simple and complex carbohydrates and their relationship to the Glycemic Index. o Distinguish good fat from bad fat. o Recognize portion control. o Generate ideas for healthy daily nutrition. NUTRITION LABELING AND MARKETING CLAIMS o Build awareness about the new nutrition information on food labels, especially the Nutrition Facts table. o Use the Nutrition Facts table to make informed food choices. o Link the nutrition information on food labels with existing healthy eating messages and programs. o Demonstrate how marketing plays a role in food packaging and labels. 13

22 SEMINARS STAYING FIT FOR LIFE WITH EXERCISE o List the benefits of exercise. o Identify three types of exercise and the value of each. o Calculate targeted heart rate. o Describe the steps to setting up an ongoing exercise program. o Create a plan for sustaining fitness, including how to stay motivated and committed. STAYING HEALTHY AS A MAN o Test their knowledge of men s health issues. o Explain why men have a tendency to avoid seeking medical help. o Indicate basic behaviours that contribute to health and wellness for men. o Identify male-specific conditions. STAYING HEALTHY AS A WOMAN o Recognize challenges women face relative to their health. o Indicate the basic behaviours that contribute to health and wellness for women. o Identify preventive screenings and preventions and those specific to women. STAYING HEALTHY AT YOUR DESK JOB o Define ergonomics. o Identify risks, including musculoskeletal disorders, from improper posture and ineffective physical work habits. o Use strategies to reduce those risks. o Describe proper positioning of work station items (computer, chair, desk, and phone). o Practice simple exercises that relieve muscle tension. TAKING CHARGE OF YOUR EATING HABITS o Identify mindless eating pitfalls. o Apply tips to reduce impulse eating and keep cravings under control. o Recognize the importance of slowing down and being mindful of hunger and mood. o Utilize strategies for selecting healthy foods that satisfy hunger. 14

23 SEMINARS TIPS FOR GETTING A GOOD NIGHT S SLEEP o Make the connection between sleep and health issues. o Identify the factors that affect good sleep, and analyze their individual sleep habits and issues. o Develop strategies for ensuring good quality sleep, including how to develop a bedtime routine. o Describe four sleep disorders. WALKING FOR LIFE o List the benefits of regular walking. o Identify personal motivations for walking. o Describe the three main components of walking. o Calculate targeted heart rate. o Employ strategies for developing and sustaining a walking program, including how to stay motivated. o Create a personal plan for reaching 10,000 steps per day. 15

24 MIDLIFE AND RETIREMENT SEMINARS HEALTHY AGING: LIVING BETTER LONGER o Identify the risk factors that emerge during mid-life. o Clarify the most important step that fosters longevity. o Recognize the components of a regular physical exam. o Describe ongoing strategies that reduce the risk of disease and promote a healthy lifestyle. PLANNING YOUR LIFESTYLE AS A RETIREE o Identify myths and pitfalls of retirement. o Apply three theories of adult development to their life. o Transfer the satisfying aspects of work to their retirement. o Use a tool for identifying their resources, options, and preferences for enriching their retirement. o Apply ten keys of successful retirement. This seminar does not contain information on financial planning for retirement. WORK AFTER RETIREMENT o Identify the reasons why they d like or might like to continue working after retirement and compare their reasons to the results of a national survey. o Recognize the advantages that older workers bring to the workplace. o Recognize the options for employment as a mature worker. o List the steps for considering and/or planning to work. o Clarify what to look for in a work opportunity. 16

25 PARENTING SEMINARS ACTIVE PARENTING: PRACTICAL SKILLS FOR TODAY S PARENTS o Assess their parenting skills. o Identify what children need. o Describe the guiding principles of active parenting. o Match children s needs with specific parenting techniques. This seminar is designed for people who want an overview of the basics of parenting. Specific, more in-depth issues of parenting are best addressed in other Ceridian parenting topics. BEING AN INVOLVED PARENT: BUILDING A BALANCED RELATIONSHIP WITH YOUR CHILD o Recognize the traits of an overly involved parent. o Describe the long-term consequences of over involvement. o Identify strategies for raising self-reliant and resilient children. o Find a balance of involvement that will help children ultimately become independent adults. BEING A SINGLE PARENT o Take care of yourself while being the best parent you can be. o Simplify and managing everyday demands. o Maintain a healthy relationship with your child. o Build community and finding support. BULLYING: WHAT PARENTS SHOULD KNOW o Identify the different types of bullying. o Apply strategies to help reduce bullying behaviours in children. o Recognize the signs and dangers of cyber bullying and LGBT-targeted bullying. o Work with their child s school and community to help prevent bullying and become part of the solution. CONNECTING WITH YOUR TEENAGER o Assess strengths and vulnerabilities in the ability to communicate with their teen. o Describe the internal and external conflict that creates challenges for connecting with teens. o Create techniques for taking care of self when communication becomes painful. o Listen for the purpose of understanding their teens. o Increase the ability to influence their teen instead of controlling him or her. 17

26 SEMINARS DEVELOPING RESPONSIBILITY & INDEPENDENCE: SKILLS YOU CAN TEACH CHILDREN o Define responsibility and independence. o Identify areas of responsibility, including task management and social responsiveness. o Apply the seven R s of responsibility. o Develop techniques for removing the barriers to responsible behaviour. o Enhance their parental role as teacher of values and effective behaviour; increase confidence as a parent. FATHERHOOD: THE MOST IMPORTANT JOB YOU WILL EVER HAVE o Identify the roles of fatherhood. o Discuss ways in which fathers are unique and influential in responding to children s needs. o Develop personal fatherhood goals. o Collect tips for overcoming barriers that make it hard to reach fatherhood goals. o Generate strategies for being an involved father for children of any age. HELPING YOUR CHILD ACHIEVE IN SCHOOL: ASSISTING WITH HOMEWORK o Identify the role that homework plays in a child s life. o Correct three myths about children and learning. o Describe the three P s of homework. o Identify roadblocks for starting and finishing homework. o Develop strategies for making homework a positive experience. o Become proactive in enhancing a child s achievement in school. HELPING YOUR CHILD DEAL WITH STRESS: TEACHING RESILIENCY o Identify the causes, signs, and symptoms of childhood stress. o Assess their children s stress level. o Apply a parenting model to encourage resiliency and stress-hardiness. o Develop strategies for helping their children cope with challenges and pressure. HELPING YOUR YOUNG CHILD GET A FULL NIGHT S SLEEP, SO YOU CAN TOO! o Describe specific concerns about their children s sleep issues. o Identify basic strategies for establishing a night-time routine for their children, including how to teach self-calming. o Explore specific sleep problems such as: stalling, nightmares, night terrors, sleep walking, etc. and develop techniques for managing them. o Understand children s sleep patterns at different stages of development, and identify conditions that disrupt sleep for young children. 18

27 SEMINARS INTERNET SAFETY AND SOCIAL MEDIA: WHAT PARENTS SHOULD KNOW o Identify the potential dangers to children who use the Internet and social media. o Recognize how social media works and its appeal. o Identify popular types of social media. o Put safety measures and strategies into action to keep their children safe online. MANAGING YOUR ADD/ADHD CHILD S BEHAVIOUR AT HOME o Clarify the challenges of dealing with the behaviour at home of a child with ADD/ADHD. o Identify the characteristics of ADD/ADHD. o Find sources of support. o Utilize strategies for managing behaviour in specific situations. o Develop a plan. POSITIVE DISCIPLINE o Distinguish how positive discipline differs from punishment. o Apply strategies for setting clear limits and realistic expectations. o Use strategies to communicate effectively and adapt to a child s individual needs. o Identify and learn ways to manage common behavioural problems. o Share helpful parenting tips and experiences. RAISING A HEALTHY EATER o Recognize the basics of healthy nutrition for children. o Identify the risks of childhood obesity. o Get ideas for healthy meals and snacks. o Cope with picky eating. o Make family mealtimes more enjoyable. RESOLVING CONFLICTS WITH TEENS o Clarify the reasons for confrontations and the value of conflict between teens and parents. o Set guidelines for negotiating rules with their teen. o Distinguish between teen-owned and parent-owned problems, and develop strategies for handling each. o Avoid or manage conflict with their teen. o Identify tools for becoming a parent realist. 19

28 SEMINARS STRONG FAMILIES, HAPPY CHILDREN: A PARENTING MODEL FOR THE 21 ST CENTURY o Identify the qualities of strong families and areas where they can strengthen their own family. o Clarify the factors that contribute to adult happiness. o Describe five steps that foster lifelong joy in children. o Brainstorm activities for putting the five steps into action. o Pinpoint strategies that enhance a child s sense of self. SURVIVAL TACTICS FOR NEW PARENTS o Identify the expectations they have for themselves as first-time parents. o Replace unrealistic expectations with reasonable ones. o Employ stress-reducing strategies for adjusting to new parenting. o Experience increased self-confidence and control as new parents. TAKE OUR CHILDREN TO WORK DAY For children ages 6-14 With props and materials, the children participate in action-oriented activities designed to help them: o Get to know each other. o Identify their individual interests, strengths, and skills. o Learn about the world of work. o Begin thinking about the future and careers that might interest them. TEEN HEALTH ISSUES: ALCOHOL AND OTHER SUBSTANCE USE o Identify six characteristics of normal adolescent behaviour. o Recognize predisposing factors of high-risk behaviour. o Identify signs, symptoms, and statistics for alcohol and other substance use. o Use strategies for helping their teen develop a healthy lifestyle. o Apply steps to take if they suspect their teen is misusing substances. WHEN PARENTS DISAGREE: HOW TO BECOME AN EFFECTIVE TEAM WHEN PARENTING o Identify the issues/situations that trigger parental disagreements. o Identify reasons for disagreeing, including the myths of parenting. o Use strategies for working out differences and developing a team approach to parenting. o Reduce stress created by fighting and reverse the negative effects of conflict on the relationship. 20

29 WORKPLACE TOOLS SEMINARS BASIC LEADERSHIP SKILLS FOR EVERYONE AND EVERY JOB o Recognize the importance of using basic leadership skills in any job. o Assess personal leadership capabilities. o Identify 8 critical leadership strategies and ways to put them into action. o Develop a personal plan for applying leadership skills to their job. BEST PRACTICES FOR o Improve management. o Reduce inbox clutter. o Process and respond to s more efficiently. o Find helpful resources and tools for using . o Avoid habits which may negatively affect the message and work relationships. o Distinguish when and when not to use . This session combines two tip workshops 10 Tips for Etiquette and Conquering Overload. BEST PRACTICES FOR FINDING FULFILLMENT AT WORK o Transition from a linear view of work to a cyclical model. o Develop techniques for self-renewal at work. o Identify 10 strategies that can help raise their satisfaction quotient on the job. BOOSTING YOUR PERSONAL PRODUCTIVITY o Meet productivity expectations even when they change. o Identify opportunities to improve personal and process efficiencies. o Manage work distractions and other interruptions. o Increase effectiveness through organization and technology. BUILDING STRONG CUSTOMER RELATIONSHIPS o Identify five keys to building strong customer relationships: 1. Building trust and credibility 2. Viewing customers as partners 3. Using good communication 4. Making it personal 5. Providing outstanding customer service o Apply new strategies for each those keys using real-life scenarios. 21

30 SEMINARS BUILDING YOUR PERSONAL AND PROFESSIONAL NETWORK o Connect networking and personal and professional development. o Identify opportunities for networking. o Employ successful online and in-person networking strategies. o Create and grow a network of personal and professional contacts. CONQUERING CLUTTER o Identify how clutter affects state of mind and overall wellbeing o Identify clutter roadblocks that lead to disorganized spaces or excess items o Apply strategies for tackling existing clutter at home and at work o Assess ways to prevent clutter from accumulating at home and at work CREATIVITY AT WORK: HOW TO FLEX YOUR CREATIVE MUSCLE o Assess their personal creativity. o Identify behaviours of creative people. o List the barriers to inventive thinking. o Develop strategies that boost creativity. o Apply a 5-step model that fosters originality. EFFECTIVE TIME MANAGEMENT o Identify the key components of effective time management. o Recognize the barriers that can prevent effective time management. o Utilize key strategies for effective time management. GIVING IT YOUR BEST AT WORK o Recognize the importance of being highly committed to their work. o Assess how well they are engaged at their job. o Determine what gets in the way of giving it their best at work. o Identify how to tap into energy, talents and enthusiasm at work. o Create a personal plan for developing themselves and increasing their value as an employee. 22

31 GOAL SETTING FOR SUCCESS AT WORK SEMINARS o Define their personal meaning of success and identify personal values. o Develop a brief mission statement. o Use a tool for creating SMART goals and an action plan. o Create a short-term or long-term work goal. o Employ strategies for staying committed to goals. o Apply the techniques to non-work-related aspects of their lives. HOW TO BE A HIGH-PERFORMING TEAM MEMBER o Recognize the characteristics of a high-performing team (HPT). o Explore their role as a team member. o Identify ways they can be more valuable to their team. o Use strategies for developing the 8 key qualities of an HPT member. o Create a personalized action plan. MAKING IMPORTANT LIFE AND BUSINESS DECISIONS o Identify factors that affect decision making. o Understand the pros and cons of their personal approach to decision making. o Apply a 5-step process that allows them to: - Research their options in a way that will encourage support from others. - Explore, combine, and apply multiple decision-making strategies. - Use tools to weight potential risks, gains, and other factors. MOTIVATING FOR INNOVATION o Identify the organization s core values and the drivers for progress. o Clarify why small ideas are the heart of innovation. o Utilize eight critical elements for creating and sustaining an innovation-friendly environment. o Generate tips for enhancing the ability to contribute creative value to their job, the organization, and customers. 23

32 SEMINARS RUNNING EFFECTIVE MEETINGS o Plan ahead and prepare for meetings. o Encourage active participation and sharing of ideas. o Manage distractions and interruptions. o Coordinate and run teleconferences. o Apply problem solving, decision making and action planning as a group. o Close a meeting and follow up on action items. SAVVY BUSINESS TRAVEL o Use best practices for savvy travel, including coping with delays, working with airlines, and packing. o Share tips with each other. o Understand how to stay safe while travelling. o Recognize ways to be healthier while traveling. SEEING THE GLASS AS HALF-FULL: INCREASING YOUR OPTIMISM AT WORK o Recognize the benefits of optimism. o Determine how optimistic or pessimistic they are. o Identify and change negative thinking patterns and habits. o Develop a positive outlook and increase their optimism at work. o Incorporate positivity into their work day and apply tips to help improve job satisfaction. STOP PUTTING IT OFF: STRATEGIES FOR OVERCOMING PROCRASTINATION o Use The Procrastination Inventory to identify avoidance habits. o Identify the negative effect of procrastination on personal and professional life. o Identify the psychological basis for the behaviour. o Apply a 6-step model for overcoming procrastination and maximizing their time. SUCCESSFUL DELEGATION o Articulate the effects and benefits of delegating tasks / projects. o Identify tasks that can be delegated with the right team member. o Practice effective delegation. o Practice questions and feedback to review employee s progress on new task /project. 24

33 SUCCESSFUL STRATEGIES FOR TELECOMMUTERS SEMINARS o Identify the benefits and challenges of working remotely. o Apply self-management strategies to enhance productivity. o Build social capital and nurture effective work relationships. o Increase visibility and manage their career in the remote environment. THE BASICS OF PLANNING AND PRIORITIZING o Recognize the benefit of returning to the time-tested strategies for planning and prioritizing. o Identify their self/time management concerns, strengths, and areas for improvement. o Clarify the link between personal values, life stage, roles (employee, manager, parent, friend, home manager, etc.) and the use time. o Use seven best practices for planning and prioritizing. o Use a system for assigning tasks to categories depending on time sensitivity and importance. This seminar is designed for entry-level employees who want to learn how to improve organizing skills. 25

34 STRESS MANAGEMENT SEMINARS 10 WAYS TO OVERCOME OVERLOAD o Assess if they are on overload. o Recognize that they have more control in many areas of their lives than they think they have. o Describe 10 ways to optimize control and manage their lives more effectively. o Identify techniques they can apply to their specific overload issues at work and in personal life. BOUNCING BACK: HOW TO STAY RESILIENT DURING LIFE S CHALLENGES o Define resiliency and indicate how it can be used for success and satisfaction in life. o Assess their personal resiliency level. o Create action plans based on 10 methods for bouncing back. MANAGING HOLIDAY STRESS o Identify sources of holiday stress. o Clarify the conflict between expectations and reality during holiday time. o Recognize the role of traditions and create meaningful rituals. o Gain control of organizing holiday tasks, managing time, and dealing with expenses. o Develop healthy attitudes for coping with the demands of the holiday season. We recommend that you schedule this seminar between the end of October and mid-december. MANAGING YOUR WORK STYLE TO REDUCE STRESS: HOW TO APPROACH WORK WITH HUMOUR AND WISDOM o Identify the traits of a high-stress and a low-stress work style and indicate which style reflects their own work behaviour. o Describe each style s impact on themselves and their co-workers. o Develop strategies for fine-tuning their perspective, tapping into their wisdom, and applying humour to reduce stress at work. MANAGING STRESS: THE ROAD TO RESILIENCY o Define stress and resilience o Recognize personal stressors and responses to them o Identify the qualities of resiliency and effective coping o Strategies for maintaining resiliency, exerting control, and managing unrelenting stress 26

35 SEMINARS OVERCOMING BURNOUT o Define burnout and identify its causes. o Identify symptoms and behaviours associated with burnout. o Determine whether or not their stress has reached the burnout phase. o Create techniques for coping with, as well as avoiding, burnout. o Practice a relaxation exercise. RELAX THE BODY, CALM THE MIND o Identify the interconnection of the mind, body, and stress. o Discover the value of relaxation techniques. o Activate their body s own relaxation response. o Practice three stress management techniques: breathe awareness, progressive muscle relaxation, and visualization. Attendees should be prepared to participate in relaxation exercises during the session. This seminar builds upon specific relaxation techniques mentioned in Understanding Stress, Increasing Resiliency. UNDERSTANDING STRESS, INCREASING RESILIENCY o Define stress and understand the costs of negative stress. o Recognize our body s response to stress. o Use strategies for increasing resiliency during times of stress. o Feel more in control of your life. 27

36 WORK / LIFE BALANCE SEMINARS BALANCING SHIFT WORK AND FAMILY/PERSONAL LIFE o Identify the challenges they face as a shift worker. o Use basic techniques for getting good quality sleep. o Recognize the role of nutrition and what to eat/not to eat while working the night shift. o Explore strategies for improving the quality of family and personal life. DUAL CAREER RELATIONSHIPS: BALANCING WORK AND YOUR LIFE TOGETHER o Pinpoint the stressors they are experiencing in their dual career relationship. o Identify the challenges facing contemporary couples relative to stressors and time constraints: communicating effectively, negotiating a life together, sustaining couple intimacy, getting the work done, and balancing individual and relationship needs. o Generate strategies for developing an effective partnership that promotes quality of life for the individual, couple, and family. EFFECTIVE TIME MANAGEMENT o Identify the key components of effective time management. o Recognize the barriers that can prevent effective time management. o Utilize key strategies for effective time management. NAVIGATING WORK AND LIFE o Recognize the terms navigating and integrating in regard to their work and personal lives o Clarify how their present life differs from the quality of life they would like. o Identify areas that could benefit from new approaches. o Apply seven key tools that can enhance work/life quality and provide greater personal satisfaction. ONGOING LEARNING FOR SUCCESS o Define what success means to them. o Recognize the benefits of ongoing learning. o Take advantage of learning opportunities on the job and outside of work. o Identify skills one might develop or interests one might pursue. o Adopt the attitude and habits of a lifelong learner. o Find learning opportunities. 28

37 SEMINARS SETTING LIMITS AT WORK AND IN YOUR PERSONAL LIFE o Identify challenges, including internal and external barriers, of setting clear limits at work and in personal/family life. o Assess personal strengths and vulnerabilities as they relate to delegating. o Determine if a situation warrants delegation. o Develop assertive communication techniques to manage time more effectively. o Create strategies for setting limits and delegating at work and in one s personal life. This seminar is not suitable for employees whose jobs do not allow for delegating. SIMPLIFY: BEING PRESENT FOR LIFE S MOMENTS o Identify how life became hurried and complicated. o Identify their core values and set priorities based on their values. o Recognize the difference between minutes and moments. o Apply tips to simplify their life, slow down, and be present each day. STAYING STRONG AS A COUPLE o Identify 7 practices that serve as the core of satisfying marriages. o Generate techniques for putting each practice into action. o Discover effective ways to strengthen couple relationships. WORKING WOMAN S SURVIVAL COURSE: PRACTICAL HELP FOR CREATING BALANCE IN YOUR LIFE o Identify ways women respond to the challenge of work/life balance. o Use a tool to assess their own response to work/life challenges. o Use strategies for dealing with multiple demands. o Incorporate ways to increase opportunities for self care. WORRY LESS, ENJOY LIFE MORE o Recognize the signs of worry and how they can impact happiness. o Generate and deal with specific triggers to worry. o Identify areas of change to reduce your worry. o Develop new strategies for managing their worry. 29

38 WORKPLACE ISSUES SEMINARS BULLYING AT WORK: INFORMATION AND STRATEGIES o Define workplace bullying / psychological harassment. o Clarify the impact of bullying on the individual and the organization. o Employ actions to take if being bullied. EXPLORING DIVERSITY o Define the primary and secondary dimensions of diversity o Identify the origins of personal assumptions and attitudes towards individuals who differ from ourselves. o Explore the many kinds of diversity in the workplace and techniques that contribute to organizational cohesiveness HARASSMENT: IT S AN ISSUE OF RESPECT o Define harassment. o Identify conduct in the work environment that could be interpreted as harassment. o Explain organizational policy and procedures regarding how to report a complaint of harassment. o Describe the employee s role in preventing harassment and building a climate of respect. MOTIVATION AND WILLPOWER o Define motivation and willpower. o Explain the power of realistic goal-setting. o Explore the barriers and challenges you face when working toward a goal. o Apply tips to boost motivation and willpower. o Develop an action plan to help achieve goals. PREDICT & PREPARE: A GUIDE FOR DEALING WITH STRESSFUL EVENTS IN THE WORKPLACE o Identify common emotional, cognitive, behavioural and physical reactions to traumatic events. o Describe the stress response and implications of cumulative stress and delayed reactions. o Explore strategies for preparing for and coping with traumatic incidents. 30

39 SEMINARS UNDERSTANDING INTERGENERATIONAL TEAMS o Identify the unique values and behaviours of each of the four generations in today s workplace. o List the advantages of having multiple generations on a team. o Leverage the strengths of each generation to build and sustain a vital team. o Create strategies that unite all generations at work. VICARIOUS TRAUMA: DEALING WITH STRESS-RELATED WORKPLACE EVENTS o Describe the characteristics of vicarious trauma. o Recognize the life cycle of a critical incident. o Identify the triggers and symptoms of vicarious trauma. o Describe the value of self-care in coping with vicarious trauma. WORKPLACE SUBSTANCE ABUSE: EVERYBODY LOSES o Describe the effects of substance abuse on the workplace, family, and body o Define substance use, abuse, and dependence o Identify the effects of enabling behaviours o Explain their organization s policy regarding substance abuse o Select appropriate steps to address their own use or to assist a using co-worker 31

40 30-MINUTE TIP SESSIONS 30-minute tip sessions are available for work environments in which employees have very limited time to attend training, but could benefit from information and practical suggestions. These sessions highlight quick tips and strategies based on a particular topic. 32

41 30-MINUTE TIP SESSIONS 6 TIPS FOR MANAGING STRESS o Recognize your feelings. o Use effective problem-solving methods. o Practice healthy habits. 6 WAYS TO BOUNCE BACK o Increase optimism and enjoy the small pleasures in life. o Take an active approach to problem solving. o Prepare for and be open to change. 9 TIPS FOR MANAGING HOLIDAY STRESS o Set expectations. o Manage time and budget. o Prepare for family dynamics. o Take care of themselves. We recommend that you schedule this seminar between the end of October and mid-december. 10 TIPS FOR ETIQUETTE o Use appropriately and effectively. o Avoid habits that may negatively affect your message or work relationships. o Distinguish when and when not to use . CONQUERING OVERLOAD o Improve management. o Reduce inbox clutter. o Process and respond to s more efficiently. o Find helpful resources and tools for using . This seminar provides a general overview of management. It does not provide detailed advice about specific systems. 33

42 30-MINUTE TIP SESSIONS DAILY HEALTH HABITS o Identify 10 healthy habits to do each day. o Recognize how small changes to daily habits can impact your health and well-being. o Incorporate changes gradually and build them into a routine. o Set goals and develop an action plan for healthy habits. HEALTHY LUNCHES o Pick healthier choices when dining out. o Find ways to fit more food groups in lunches. STREAMLINING YOUR BILL PAYING o Identify methods for organizing their bills. o Identify online bill paying options. o Apply strategies for coordinating household bill paying responsibilities. o Use tips for managing their budget if it is impacting their ability to pay bills on time. 34

43 CONTINUING EDUCATION SERIES Ceridian is pleased to be able to provide a new training offering for The Continuing Education Series is a unique way to provide skills and information to employees who are interested in more in-depth and ongoing learning. Each series contains three seminars which follow a particular theme. They begin by identifying basic needs and/or issues and move towards a more complex examination of the identified topic. Lastly, they provide strategies, tools and instruction that employees can utilize to enhance their performance and productivity in the workplace and in their personal lives. The content of each series is reflective of the same topics contained in our seminars, however, the series approach further augments the employee s learning experience. It is recommended that the three seminars be delivered within a three month period or less. While the employee gains a more comprehensive understanding of the topics addressed, the employer will additionally benefit by the cost savings associated with purchasing the package of sessions. 35

44 CHANGE MANAGEMENT CONTINUING EDUCATION SERIES Change is inevitable and constant. This series focuses on identifying the phases and process of change and increasing one s adaptability to change. It then addresses more specifically workplace change and how one can work with change and make it work for him/her. Lastly, once the participant has developed a foundation of knowledge around the idea of change and how to accept it, it further provides tools to strengthen one s ability to master change in his/her professional and personal life. o A Personal Guide to Managing Change (p. 2) o Navigating Workplace Change (p. 2) o Beyond Coping with Change, Becoming a Change Master (p. 2) COMMUNICATION This series is intended to teach the fundamental aspects of effective communication skills. It starts by addressing listening skills and allows the participant to hone his/her own listening skills while also helping him/her recognize the impact of poor listening skills. It then addresses one s ability to receive feedback and offers strategies for managing useful and non-useful feedback. Lastly, the series defines feedback and also addresses the challenge of delivering valuable and constructive feedback. o Communication: The Art of Listening (p. 3) o Communication: The Art of Receiving Feedback (p. 4) o Communication: The Art of Giving Feedback (p. 3) ELDER CARE There are a growing number of people who find themselves facing the reality of caregiving for an older adult. For many employees, the responsibility of caring for aging parents often coincides with ongoing care for their children as well. This series identifies this new social reality as well as offers ways that caregivers can manage emotions and stress that occur because of the challenges facing this sandwich generation. It further provides support for those who are facing the decision, or may be in the future, of whether or not to seek community care for aging loved ones. o The Sandwich Generation (p. 6) o Managing the Emotions of Caregiving (p. 5) o The Nursing Home Decision (p. 6) 36

45 MANAGING LIFE S BIG MOMENTS CONTINUING EDUCATION SERIES With significant occasions often comes a greater amount of stress in our lives. This three part series is intended to identify the sources of holiday stress, and manage the difference between one s expectations and the reality of what is possible. It then assists the participant in recognizing the difference between moments in time and moments of significance and how to be present for them. Lastly, it provides tools and techniques to aid in achieving relaxation for both the mind and body when experiencing heightened stress levels. o Managing Holiday Stress (p. 26) o Simplify: Being Present for Life s Moments (p. 29) o Relax the Body, Calm the Mind (p. 27) MENTAL HEALTH This series is designed to educate participants about mental health and how it impacts the workplace. It is also designed to assist participants in identifying ways to achieve mental wellness as well as how to support and encourage those around us to achieve wellbeing. The series begins with an overview of some of the most common mental illnesses diagnosed today, and then debunks many myths and misconceptions around society s perception of mental illness. It then moves toward examining one of the most common mental illnesses affecting people today depression. Lastly, the series examines how one can utilize various tools in order to discover what we need to learn about ourselves in order to achieve emotional wellness. o A New Attitude: The Truth About Mental Illness (p. 7) o Understanding the Difference Between Depression and the Blues (p. 9) o Happiness: Learning from Positive Psychology (p. 8) FINANCE These sessions will assist participants in protecting their personal information as well as provide tools to help manage financial stress. Identity theft is a growing problem in today s society and this session helps participants become more cognizant of this growing threat. This series helps to recognize the scope if this issue, and then further informs the participant how he/she can manage finances as well as plan for a secure future. o Identity Theft: Protect Your Personal Information and Money (p. 10) o Managing Your Money in Today s Economy (p. 11) o Making Ends Meet on a Tight Budget (p. 10) 37

46 CONTINUING EDUCATION SERIES EATING WELL This is a nutrition series that begins with the basic understanding and definition of good versus poor nutrition reiterating the basic food groups and outlining strategies toward healthy living. The second session delves deeper into how particular choices within each food group will benefit the body and provide specific nutrients that our bodies require. The final session examines various strategies to promote healthy eating for oneself and one s family by providing recipes as well as ideas regarding effective planning tools and meal ideas for leftover cooking. o Nutrition Labeling and Marketing Claims (p. 13) o Nutrition for Life (p. 13) o Healthy Meal Planning (p. 12) LIVING WELL This series focuses on behavioural wellness. It identifies the most basic changes that we all can make in order to move toward a healthier lifestyle. It then moves forward providing more specific exercise ideas and assists in creating a plan for sustaining fitness. Lastly, the series focuses on identifying one s specific negative habits, and how to make life changes that improve overall health and wellness and ultimately one s happiness. o Daily Health Habits (p. 34) o Staying Fit for Life With Exercise (p. 14) o Changing Habits, Changing Lives (p. 12) RETIREMENT This series begins by focusing on maintaining health throughout midlife and fostering longevity as one ages. It further assists the participant in planning for this significant life change by providing tools to assist him/her with moving from the world of work to the world of retirement. Lastly, the decision to continue in the world of work as a mature worker is addressed and strategies are presented that will assist the participant in making that decision. o Healthy Aging: Living Better Longer (p. 16) o Planning Your Lifestyle as a Retiree (p. 16) o Work After Retirement (p. 16) 38

47 PARENTING CONTINUING EDUCATION SERIES This series identifies the qualities of strong families, along with what helps to create adult happiness as well as joy in children. It then moves forward to address the most common and growing problem in schools as well as in society in general: bullying. It helps all members of the family identify all forms of bullying and provides information regarding how to become involved with the school and community and help provide an optimal solution. Lastly, the series helps parents recognize signs of stress in their children and provides them with tools to help children deal with challenges and pressure. o Strong Families, Happy Children: A Parenting Model for the 21 st Century (p. 20) o Bullying: What Parents Should Know (p. 17) o Helping Your Child Deal with Stress: Teaching Resiliency (p. 18) COUPLES SURVIVAL These three sessions are intended to provide assistance in identifying the characteristics of a healthy and growing relationship as well as provide ideas for coping with common challenges. It further focuses on practices that assist in strengthening the couple relationship. Lastly, the sessions tackle the most common cause of couple distress finances and provides various tips to help avoid money conflicts. o Building Healthy Relationships (p. 3) o Staying Strong as a Couple (p. 29) o Couples and Money (p. 10) STRESS MANAGEMENT The stress series is designed to identify various signs of stress as well as the positive and negative impact of stressors on the body. The series identifies one of the major causes of stress overload. The continuum moves through various ways to take control of the issues that generate negative stress and, more importantly, suggests ways to manage and/or eliminate negative stress from daily life. o Understanding Stress, Increasing Resiliency (p. 27) o 10 Ways to Overcome Overload (p. 26) o Relax the Body, Calm the Mind (p. 27) 39

48 CONTINUING EDUCATION SERIES ACHIEVING SUCCESS AT WORK This series is designed to build a foundation that will assist in the development of a well rounded, professional and productive employee. It will create an awareness of appropriateness in the workplace both in how one conducts oneself in-person and electronically. Once the basic fundamentals are achieved, the series then introduces ways an employee can utilize his/her skills and elevate them by becoming highly productive, increasing efficiency and achieving a greater satisfaction in his/her work life. o Business Etiquette: Enhancing Your Professionalism (p. 3) o Best Practices for (p. 21) o Boosting Your Personal Productivity (p. 21) HARASSMENT This series is intended to help educate and protect employees from bullying and harassment in the workplace. It also identifies various behaviours that could be considered harassment as well as outlines one s personal responsibility/role in preventing harassment. Lastly, the sessions explore various kinds of diversity in the workplace and techniques that contribute to a respectful workplace.. o Bullying at Work: Information and Strategies (p. 30) o Harassment: It s an Issue of Respect (p. 30) o Exploring Diversity (p. 30) TEAM BUILDING This series begins by identifying the fundamental aspect of any relationship trust. Once the participants can identify how to build trusting relationships, they then learn how to maintain and develop these relationships even in times of crisis. The series is intended to aid the employee in developing working relationships and in valuing the knowledge and skills of others while applying his/her own skills and knowledge in a group setting. Once this has been achieved, the participant learns to identify how to enhance skills that will allow him/her to become a high achiever in the workplace. It also helps the participant to recognize his/her role as a team member and how to become more valuable in that role. o Building Trust at Work and in Your Personal Life (p. 3) o The Basics of Collaborative Problem Solving (p. 4) o How to Be a High-Performing Team Member (p. 23) 40

49 SEMINARS EXTENDED Seminar Extensions range from 2 to 3 hours in length and are sessions designed to increase employee productivity and engagement. These sessions assist with a wide variety of issues and target all employee audiences or intact work groups. Our highly interactive skill-building sessions are designed to enhance participant retention of materials through the application of concepts and techniques. Recommended group size is between 20 and 25 employees (maximum is 30). 41

50 HEALTH AND WELLNESS SEMINARS EXTENDED A LIFETIME OF HEALTH o Distinguish between normal aging and disease. o Recognize the various physiological and psychological changes that occur through the normal aging process. o Employ ways to maintain good health through the ages. 2 or 3 hour training seminar CHANGE MANAGEMENT TRANSITION MANAGEMENT FOR EMPLOYEES o Describe a change model that provides a context for understanding today s continuously changing business environment. o Recognize the normal reactions people have to organizational change. o Identify the impact of frequent organizational change on performance. o Generate strategies and plans to manage in a constantly changing work environment. 2 hour training seminar 42

51 MIDLIFE AND RETIREMENT SEMINARS EXTENDED PLANNING FOR MIDLIFE AND BEYOND: CREATIVE WORK AND LIFE AFTER 50 o Identify the opportunities and challenges of midlife. o Create a vision of the satisfying adulthood that they want. o Use an approach to live more fully on their own terms. o Identify critical areas of life planning; set goals; develop action plans. o Recognize the wide range of choices that are in this next phase of life. o Utilize strategies to increase confidence and optimism about the future. 2 hour training seminar RETIRE, REWIRE, RENEW: EMBRACING THE TRANSITION o Identify how retirement is changing. o Create their personalized blueprint for retirement that will guide them towards greater life satisfaction. o Recognize that work in a variety of formats will likely play a role in their retirement. o Examine that now is the time to enhance future relationships and explore leisure interests. o Embrace attitudes and beliefs that will lead to a brighter future. 2 or 3 hour training seminar 43

52 STRESS MANAGEMENT SEMINARS EXTENDED PREVENTING WORKPLACE BURNOUT o Recognize risk factors and their current potential for workplace burnout. o Identify the physical, emotional, mental, and behavioural symptoms of burnout. o Define the workplace-based causes of burnout. o Describe stress, the stress response, and changeable vs. unchangeable stressors. o Implement techniques to cope with personal symptoms of burnout. o Generate action plans to resolve workplace-based stressors and reduce burnout potential. 3 hour training seminar STRESS MANAGEMENT: STRATEGIC LIFE PLANNING o Describe the symptoms of stress. o Distinguish between stress and the stress response. o Identify their personal symptoms and causes of stress. o Define the holistic theory of stress management and its guiding principles. o Generate stress management techniques that suit individual lifestyles. o Analyze the impact of changing a stressful situation. o Develop a personal strategic plan to manage stress. 3 hour training seminar UNDERSTANDING STRESS, INCREASING RESILIENCY o Define stress and understand the costs of negative stress. o Recognize the body s response to stress. o Identify personal stressors. o Connect stress and depression. o Practice strategies for thinking productively and becoming resilient. o Utilize strategies to feel more in control of life. 2 hour training seminar 44

53 WORK / LIFE SOLUTIONS SEMINARS EXTENDED NAVIGATING WORK AND LIFE o Assess strengths in work/life balance and pinpoint areas that could benefit from improvement. o Define balance as it applies to work/life. o Incorporate strategies for managing internal and external expectations. o Apply 10 key tools to enhance work/life balance. o Create three goals for work/life balance. o Examine ways to become more in control of life. 2 hour training seminar REINTEGRATION OF SERVICE MEMBERS INTO THE CIVILIAN WORKFORCE o Identify reasons veterans make great employees o Recognize myths about transitioning veterans into the civilian workforce o Assist the civilian workforce in welcoming veterans 2 hour training seminar COMMUNICATION CONFLICT MANAGEMENT o Identify their preferred style of dealing with conflict. o Respond appropriately to others anger and eliminate self-destructive behaviours. o Use proven conflict resolution skills and deal with common reactions to conflict. o Repair damaged relationships with co-workers. 2 hour training seminar WHAT I MEANT WAS : BASIC COMMUNICATION SKILLS o Identify barriers to effective communication. o Use a variety of techniques to enhance their interpersonal communication styles. o Provide useful feedback. o Identify non-verbal messages which impact communication. o Apply active listening skills to ensure correct interpretation of another s message. 2 hour training seminar 45

54 CUSTOMER SERVICE SEMINARS EXTENDED WORKING WITH CHALLENGING BEHAVIOURS o Describe factors of human behaviour which causes people to become challenging. o Identify how customer behaviour affects their responses. o Recognize their personal hot buttons and learn to control their immediate responses. o Manage challenging behaviours by applying proven tools and techniques. o Utilize coping strategies to de-stress when interacting with challenging customers. 3 hour training seminar DELIVERING OUTSTANDING CUSTOMER SERVICE o Display a professional image for their organization. o Exhibit effective communication skills both face-to-face and on the telephone. o Handle challenging situations while preserving the customer relationship. o Manage common customer problems and complaints. o Build customer rapport and loyalty. 3 hour training seminar 46

55 TEAM DEVELOPMENT SEMINARS EXTENDED CREATING A POSITIVE WORK ENVIRONMENT This seminar is based on the concepts of team building. When teams develop, they often go through a stage during which its members develop negative behaviours that can keep the team from moving towards a positive approach. If work units acknowledge and address these concerns through the identification of group values and norms and an agreed-upon process for conflict resolution, the outcome is often very favourable. o Identify qualities of a healthy work environment. o Describe the four stages of team building. o Define the role of the manager as coach. o Employ strategies and styles for conflict resolution. o Motivate their staff through a variety of proven techniques. 3 hour training seminar MBTI: BUILDING TEAM EFFECTIVENESS BY UNDERSTANDING TYPE The MBTI (Myers-Briggs Type Indicator) is a widely used personality inventory that allows people to gain an understanding of their preferences, particularly with respect to energy source, information gathering, decision making, and lifestyle/work patterns. Participants will explore how these preferences influence communication and team dynamics. o Participants will experience first hand what their personality differences and similarities are, fostering openness and trust. o The group will discuss how personality type positively impacts team-building and underscores the value of diversity. o Participants will identify how their understanding of differences can improve communication, team culture, leadership, problem-solving and stress management. 3 hour training seminar plus advance online completion of the MBTI inventory MENTORING RELATIONSHIPS: GUIDANCE FOR MENTEES o Define the concept of mentoring. o Identify benefits of mentoring for the mentor, mentee, organization, and customers. o Describe the roles and expectations of the mentee. o Utilize techniques for building and sustaining a successful mentoring relationship. o Plan a first meeting: conversation starters, goal setting, a development plan, boundaries, concerns, and exchange of information about self o Identify concerns about the mentoring relationship and strategies for managing challenging situations. 2 hour training seminar 47

56 WORKPLACE SOLUTIONS SEMINARS EXTENDED EXPLORING DIVERSITY o Define the primary and secondary dimensions of diversity. o Describe the strategic importance of diversity. o Identify the origins of their personal assumptions and attitudes toward others who differ from them. 2 hour training seminar HARASSMENT: IT S AN ISSUE OF RESPECT o Define harassment. o Identify conduct in the work environment that could be interpreted as harassment. o Explain organizational policy and procedures regarding how to report a complaint of harassment. o Describe the employee s role in preventing harassment and building a climate of respect. 2 hour training seminar HARASSMENT AND VIOLENCE o Define harassment and violence and identify behaviours in the work environment that could be interpreted as such. o Describe the employee s roles in preventing violence and harassment and building a climate of respect. o Indicate organizational policy and procedures for handling instances of harassment or violence. 2 hour training seminar MENTORING RELATIONSHIPS: SUPPORT FOR MENTORS o Define the concept of mentoring. o Identify benefits of mentoring for the mentor, mentee, organization, and customers. o Describe the roles and expectations of the mentor. o Utilize techniques for building and sustaining a successful mentoring relationship. o Plan a first meeting: conversation starters, goal setting, a development plan, boundaries, concerns, and exchange of information about self o Identify concerns about the mentoring relationship and strategies for managing challenging situations 2 hour training seminar 48

57 MANAGER TRAINING Manager Training sessions are designed to offer existing and emerging managers and supervisors an opportunity to expand their knowledge base and skill set. The sessions are offered as stand-alone classes or as part of a program package created to sustain learning over time. 49

58 BLENDED LEARNING PROGRAMS MANAGER TRAINING Our blended learning programs consist of in-class training sessions with an option for telephonic group coaching sessions. This combination of learning modalities serves to reinforce learning over time and sustain behaviour change. By investing in the development of an employee s knowledge and skills, organizations demonstrate: o A commitment to continuous learning, growth, and organizational well-being o Their capacity to align talent to organizational strategy o Their ability to improve employee engagement and retention o Paths to building cultural cohesion o Improved morale o Strengthened customer satisfaction o Improved organizational performance o Better profit margin through efficiency Your organization is unique and development of your employees is no exception. Ceridian s Manager Training Programs adapt to your organization s needs, goals, culture, and definition of success. Our experienced facilitators and content specialists work with you to develop and deliver programs targeted to your organizational needs. Our training uses proven adult learning methodologies, and decades of experience to provide your staff with real-work applications. Your management program beings with: 1. Listening We work closely with you to identify organizational needs, identify any challenges and determine what success will look like for your team. 2. Design We will design a program that fits with your learning vision. This is an evolving process that allows us to determine the most relevant content for your organization. 3. Delivery Our knowledgeable facilitators engage the experience and skills of your employees to drive conversations through case studies and experiential learning. Telephonic Group Coaching sessions are available along with classroom learning. Coaching is interactive and allows for personal reflection and extensive hands-on experience. Participants take away new knowledge and ideas that are directly applicable to their work environment. CONTACT YOUR ACCOUNT OR SALES REPRESENTATIVE FOR FURTHER DETAILS AND TO SET UP AN APPOINTMENT FOR YOUR CUSTOMIZED NEEDS ASSESSMENT. 50

59 MANAGER TRAINING MANAGER ESSENTIALS Effective management involves critical thinking as well as applied skills. This program is designed to optimize operational performance and to help current and aspiring managers become highly effective with people and tasks. The focus is on people management and development, including engaging and retaining best-in-class talent, fostering communication, and enabling best performance. Maximum of six (6) Leadership Fundamentals Seminars. o Manage yourself and your teams more effectively o Identify characteristics and styles of effective management o Explore engagement and retention methods o Enhance communication skills with employees one-on-one or in a group o Discover the links between performance management and organizational success MANAGER AS LEADER This program will help managers understand various approaches to leading with confidence and authority. The focus is on learning both theoretical models and practical skills so that participants are better prepared to understand the effects of their decisions on those they lead. Maximum of eight (8) Leadership Fundamentals Seminars. o Examine practical models and key competencies of effective leadership o Practice tailoring your communication skills to the needs and concerns of others o Explore techniques to encourage healthy debate and develop consensus o Discover how successful organizations use strategic management to build accountability CHANGE MANAGEMENT This program will help managers deal effectively with changes in the workplace while supporting people as they overcome their resistance to change. It will also demonstrate the principles of clear communication throughout the change process. Maximum of six (6) Leadership Fundamentals Seminars. o Create a vision and understand the basis for change. o Develop insight into the reasons people resist change. o Identify strategies and tactics to help employees overcome resistance to change and build support for the change initiative. o Assess your strengths and development areas as a change leader and identify ways to improve skills. o Explore strategies to motivate, persuade, and inspire employees. 51

60 LEADERSHIP FUNDAMENTALS MANAGER TRAINING Leadership Fundamentals seminars are designed for Managers and are offered individually or as adjuncts to blended learning programs. A MANAGER S GUIDE TO PREVENTING HARASSMENT What is harassment? Does the alleged harasser s intent matter or only how the victim perceived the behaviour? Does a person have an obligation to inform someone if they dislike a behaviour? Harassment can be a complex topic for some. Not recognizing the impact of harassment on the work environment leads to ignoring offensive behaviours that violate the organization s policies and may be illegal. This session examines harassment as a legal issue, a policy issue, and a personal issue. Participants are challenged to explore their own views on harassment and are empowered to address the problem instead of avoiding it. o Define harassment. o Identify behaviours in the work environment that could be interpreted as harassment. o Explain the impact harassment has on organizational costs. o Recognize the organization s liability regarding harassment. o Describe the manager s roles in preventing harassment and building a climate of respect. o Explain organizational policy and procedures regarding how to handle a complaint of harassment. 2 hour training seminar COACHING SKILLS: DEVELOPING AND MOTIVATING YOUR STAFF Coaching unlocks the potential of individuals and teams, to maximize performance and effectiveness, and enhance personal satisfactions in their work. Many managers find that they have received little preparation for this task of coaching and motivating. The workforce is different, values have changed, and what used to motivate employees no longer works. This session is geared toward managers who are interested in developing, inspiring and motivating their staff to exceed expectations. o Define the role of the manager as coach. o Assist employees in their professional development. o Use empowerment and delegation as developmental tools. o Provide developmental feedback to their employees. o Motivate their staff through a variety of proven techniques. 3 hour training seminar 52

61 MANAGER TRAINING COMMUNICATION ESSENTIALS FOR MANAGERS Communication skills are essential for employees and managers alike. Research indicates we spend 80% of our workday trying to communicate our ideas to others. There are all sorts of barriers that prevent us from finding a commonness of understanding when we re trying to convey a message to someone. This interactive workshop will help participants to effectively and accurately communicate their ideas, instructions, thoughts, and feelings by practicing techniques and skills for overcoming communication barriers. o Identify barriers to effective communication. o Use a variety of techniques to confirm that their messages have been received accurately. o Provide constructive feedback to employees. o Identify nonverbal messages that impact communication. o Apply active listening skills to ensure correct interpretation of others messages. o Generate action plans to break down organizational communication barriers. 3 hour training seminar CONDUCTING PERFORMANCE APPRAISALS Supervisors routinely rate conducting performance reviews as one of their least favourite tasks. Yet the performance appraisal tool, used appropriately with regular performance discussions, can be an effective means of discussing performance, establishing goals and measuring success. This training session will help decrease anxiety about the review process by giving evaluators a chance to develop their skills and get immediate feedback. o Describe the benefits to managers and employees that result from conducting performance appraisals. o Recognize that a performance appraisal is a key part of a positive performance management system. o Review the necessity of documentation to facilitate an objective review. o Conduct a productive performance review meeting. o Establish SMART goals. o Discuss managing difficult situations that may arise in the performance review meeting. 3 hour training seminar 53

62 MANAGER TRAINING CONFLICT RESOLUTION Conflict motivates us to consider new ideas and challenges us to improve our communication style. Each individual has a tendency towards a particular style to manage conflicts. These styles range from avoidance to collaboration. While not all conflicts in the workplace can be successfully resolved, they must be managed, and the goal is always resolution. This seminar examines proven conflict-resolution techniques and offers an opportunity for participants to practice those techniques. o Understand the factors that often cause workplace conflict. o Recognize the different kinds of conflict and appropriate responses to each. o Examine the processes of conflict resolution and implement behaviours that produce effective results. o Explore proven approaches to resolving conflict. o Assess preferred styles in managing conflict. 3 hour training seminar DEVELOPING EMPLOYEES Forward-thinking managers have many resources at their disposal for helping all employees reach their full potential. It is an important responsibility for managers to enable employee learning. To support the learning and development of employees, managers must establish learning opportunities while providing encouragement and support. This seminar examines current approaches to employee development. o Recognize the differences between instruction, coaching and mentoring. o Employ ways to empower and encourage employee development. o Examine developmental strategies for utilizing the most appropriate approach based on employee skill and knowledge. 3 hour training seminar 54

63 MANAGER TRAINING EMPLOYEE ENGAGEMENT Feeling engaged with work is in everyone s best interest, because an engaged workforce boosts organizational performance, workplace morale, and retention rates. An engaged workforce is more productive, positive, and sustainable. People who belong to this type of culture feel a connection with their work and are better able to maintain a healthy attitude and find a satisfying work/life balance. o Recognize the concept of engagement. o Examine strategies to create a culture of engagement. o Create solutions to overcome barriers to engagement. o Explore the benefits of a healthy attitude. 3 hour training seminar ESSENTIALS OF PEOPLE MANAGEMENT Forward-thinking managers know that all their other skills are only accessories to their ability to manage people efficiently, thoughtfully, and fairly. This course introduces managers to the essential principles of responsible people management by determining your own management style and becoming aware of other effective styles. o Identify personal management style and learn other effective styles. o Explore the overall role of a manager. o Recognize the importance of reciprocal accountability. 3 hour training seminar FUNDAMENTALS OF CHANGE Given that organizations often experience rapid change, sustainable success can depend on how this change is managed. This seminar addresses the foundations of change, change strategy, and the inevitability of change. o Recognize the foundations of change strategy. o Examine strategies to create and sustain buy-in for the change process. o Explore the risks of not changing. 3 hour training seminar 55

64 MANAGER TRAINING IMPROVING PERFORMANCE THROUGH CONSTRUCTIVE FEEDBACK The ability to give and receive honest and relevant feedback is a critical skill for any profession. Giving feedback lets others know how they are performing in terms of their work-related performance and behaviours. Receiving feedback indicates the understanding and pertinence of the information communicated. Giving and receiving feedback is a key skill in today s work environment. o Clarify the progressive discipline process according to their organization s policies. o Apply the five key elements of constructive feedback to the performance discussion. o Handle challenging emotional responses from employees during the performance improvement process. o Implement an effective performance improvement plan. This training is designed for experienced managers searching for more effective means of communicating expectations and creating performance improvement plans. 3 hour training seminar IN THE AFTERMATH OF DISASTER: LEADERSHIP STRATEGIES No one could fully anticipate the overwhelmingly devastating effects of recent disasters and the magnitude of losses that individuals have incurred. The aftershock will continue to be felt after the actual event. As individuals struggle to deal with their losses, organizations recognize the need for additional support. This session is specifically designed to assist leaders in understanding traumatic stress and the disaster recovery process. o Describe the impact of traumatic stress, grief, and loss. o Recognize warning signs that an individual is struggling with traumatic stress. o Effectively lead employees who have suffered traumatic losses. o Demonstrate compassion and transition employees to constructive action through the ACT communication process. o Implement self-care skills to help them deal with their own reactions. o Leverage the resources available through the employee assistance program for both management and associates. 3 hour training seminar 56

65 MANAGER TRAINING KEEPING OUR BEST: RETENTION OF KEY TALENT Research shows that effective retention efforts require more strategy or discipline than managers might think. In fact, a high-quality boss is consistently cited as one of the most important job attributes by key talent. Managers are in a unique position to drive retention, as they are the main factor in influencing an employee s intent to stay or leave an organization. o Identify with the concept of employee engagement. o Learn how to recognize key talent within the organization. o Identify key motivators and individual goals of top talent. o Assess the risk of high performers disengaging or leaving the organization. o Employ ways to be a more effective manager by reviewing the principles of feedback, recognition, and developmental goals. 3 hour training seminar LEADERSHIP FOUNDATIONS This course will help you to understand the various approaches to effectively lead others. The focus is on learning both the theoretical and practical models of leadership to help develop the skills essential to becoming leaders in the workplace, the community, and society to help participants become better prepared to understand the effect of their decisions on others. o Identify various styles of leadership. o Examine different theories of leadership. o Build leadership self-awareness. o Identify characteristics and qualities of leaders. 3 hour training seminar MANAGER QUICK START The Manager Quick Start Process (MQS) facilitates the rapid development of a strong, positive working relationship between a new manager and staff. The effectiveness of this relationship is affected by the degree of shared understanding and knowledge, between the manager and staff, developed through two-way communication. This course will help assimilate new managers and staff through interactive facilitated learning. o Raise productivity by establishing mutual expectations, performance goals, and measures. o Discuss priorities and plan an approach to address them. o Build trust by establishing open, two-way communication. o Address rumors and overcome resentment. o Encourage team development. This is a facilitated process designed for a newly hired, promoted, or transferred manager and his or her team to speed the assimilation process. 57

66 MANAGER TRAINING MANAGING MENTAL HEALTH N THE WORKPLACE This course is designed to enhance the skills of managers and HR staff in their dealings with employees who may have emotional difficulties. It will explore effective behaviours that result in providing appropriate support while avoiding diagnosis or assumptions about what is wrong with the individual. o Identify the role of the manager when dealing with an employee with personal concerns o Increase awareness of the top mental health issues; stress and burnout, depression, and substance abuse o Recognize the potential warning signs of a troubled employee o Practice appropriate boundaries and approaches to the troubled employee 3 hour training seminar MANAGING MULTI-GENERATIONAL WORKPLACES Five generations co-exist in the workforce today. Generational differences present important challenges and opportunities. This seminar will explore strategies to address generational gaps, identify the unique values, preferences, and behaviours of each group, and dispel myths about the generations. o Identify the five generations and the characteristics, values, and behaviours commonly associated with each group. o Recognize and appreciate generational differences and their effect in the workplace. o Practice strategies that build an organization s competence in managing employees across all five generations. o Develop critical skills for motivating each group. 3 hour training seminar MANAGING REMOTE WORKERS Reduced commutes, work/life flexibility, and increased autonomy are just a few of the benefits of a virtual arrangement. Nonetheless, virtual employees also share some common challenges, ranging from isolation and a perceived lack of visibility within the organization, to practical issues such as managing technology and household distractions. This seminar focuses on strategies that have proven most effective for managers in a remote work environment. o Identify the benefits and challenges of managing remote workers. o Implement strategies to stay connected with a virtual team. o Manage performance through a results-oriented approach. o Increase visibility and job satisfaction of remote workers. 3 hour training seminar 58

67 MANAGER TRAINING MANAGING RESISTANCE Change leaders must be able to manage change to help organizations recover, rebound, and learn faster. Organizations experiencing change must take care to support internal as well as external clients during the change process in order to lead change initiatives while reducing opposition. This seminar addresses the value of providing support and discussing techniques to counter different forms of resistance. o Identify the drivers of and restraints on organizational change. o Assess how individuals and teams deal with and adapt to change. o Examine communication strategies to reduce resistance to change. 3 hour training seminar PERFORMANCE MANAGEMENT Performance management is a powerful tool for maximizing employee productivity and for achieving measurable improvements in the success of an organization. The principles of performance management, when properly applied, can make a significant difference to an organization s productivity and bottom line. This seminar examines the origins and development of modern performance management systems. o Recognize the components of a performance-management system. o Examine strategies for improving performance. o Discover the importance of relevant performance appraisals. 3 hour training seminar RUNNING EFFECTIVE MEETINGS An effective meeting sees the chair as the coordinator, facilitator, and mediator. In order to be effective, a meeting must allow space for everyone to speak while encouraging solidarity within the company. This seminar also explores the conventions of protocol and follow-up that all meetings must observe. o Practice skills for effective facilitation. o Create clear agendas and invitations. o Recognize and follow meeting protocol. o Write correct, concise minutes. o Identify the importance of following up. 3 hour training seminar 59

68 MANAGER TRAINING STAKEHOLDER ANALYSIS Sustainable success is often affected by how well an organization plans for and adapts to change. An important part of this process is timely and meaningful stakeholder analysis. This seminar helps managers understand not only the necessity and benefits of stakeholder analysis but also the process. o Recognize the importance of stakeholders. o Examine strategies to foster buy-in. o Utilize strategies of stakeholder analysis and its benefits. 3 hour training seminar STRATEGIC MANAGEMENT AND ACCOUNTABILITY Strategic management is a means of formulating and assessing plans to improve the performance of an organization. A high-level management process, strategic management includes employee and team cooperation when achieving organizational goals. o Explore the theory of organizational culture as it applies to strategic management. o Examine the links between strategic management and performance management. o Practice the basics of implementation strategies. 3 hour training seminar SUBSTANCE ABUSE IN THE WORKPLACE: RECOGNIZING THE ABUSING EMPLOYEE The supervisor s day-to-day involvement with employees makes them well placed to observe indicators of a possible substance abuse problem in the workplace. This training will help participants better understand how confronting an employee with a problem can be the greatest service you can provide to both the organization and the troubled employee. o Recognize the impact of substance abuse on the workplace, family, and body o Define substance use, abuse, and dependence o Identify the effects of enabling behaviours o Recognize indicators of possible substance abuse o Describe behaviour that demonstrates reasonable suspicion o Identify the appropriate action to take according to their organization s policy if they suspect an employee has reported to work under the influence of drugs or alcohol o Confront troubled employees and refer them for assistance during the performance discussion 2 hour training seminar 60

69 SUPPORTING EMPLOYEES FOLLOWING A CRITICAL INCIDENT MANAGER TRAINING Traumatic events turn our worlds upside down and leave us with a tremendous loss of stability and the reminder that our once-reliable world is no longer a predictable, safe place. This session is designed to enhance your awareness of typical symptoms and provide you with the supports to help build employees resilience to the stress associated with exposure to traumatic situations. o Recognize the impact of traumatic stress, grief, and loss. o Identify the warning signs of traumatic stress. o Utilize a variety of management strategies to support an employee in the weeks that follow a critical incident. o Leverage resources and refer employees to the EAP for assistance. 2 hour training seminar TRANSITION MANAGEMENT FOR MANAGERS During organizational change, the challenge to management is not just to manage and facilitate change but to be proactive during the transition period, from when the change is introduced through implementation. This session is designed to provide managers with the opportunity to reflect on current changes, develop an understanding of transition management and plan how to lead their employees through the change process. o Utilize skills for assessing how change is affecting organizational and individual performance. o Describe the normal reactions people have to organizational change. o Apply coaching skills to help themselves and others improve productivity and morale during periods of transition. o Develop strategies to leverage the new opportunities change can provide. 3 hour training seminar UNDERSTANDING AND MANAGING DIVERSITY Understanding, respecting and promoting a diverse workplace is important for today s managers. This session is designed to build awareness by introducing participants to the topic of diversity and exploring the impact of inclusion vs. exclusion in the work environment. Managers will have the opportunity to plan initiatives designed to create a work environment of value and respect, enabling the organization to meet strategic business goals. o Describe the primary and secondary dimensions of diversity. o Describe the strategic importance of diversity. o Recognize the strategic importance of fostering diversity. o Identify the origins of personal assumptions and attitudes towards individuals who differ from ourselves. o Describe the value of building inclusive organizations. o Identify leadership s role in fostering a work environment that recognize and respects different perspectives, ideas and experiences. 3 hour training seminar 61

70 MANAGER TRAINING UNDERSTANDING STRESS, INCREASING RESILIENCY As organizations strive to do more with less, managing stress effectively has become increasingly essential. This seminar helps you to understand and manage stress and to increase your resilience. o Identify personal stressors. o Define stress and understand the costs of negative stress. o Practice strategies to think productively and to become resilient. 3 hour training seminar UNDERSTANDING WORKPLACE VIOLENCE AND CREATING A RESPECTFUL WORKPLACE Understanding, respecting, and promoting a respectful workplace is important for cultivating and communicating acceptable behaviours. Workplace violence training is available to organizations that currently have a workplace violence policy in place. For this seminar, a human resources representative must be present and available to speak to the organization s current policy. o Understand the legislation of workplace violence and harassment. o Understand employers obligations and liability regarding workplace violence and harassment. o Identify indicators and risks factors in workplace violence and harassment. o Describe managers roles in preventing harassment and violence while helping employees. 3 hour training seminar 62

71 SPECIALIZED TRAINING SERVICES 63