Organizational Assistance Program. Service Catalog

Transcription

1 Organizational Assistance Program Service Catalog

2 2018 Sand Creek Workplace Wellness 610 North Main Street, Suite 200 Stillwater, Minnesota To ensure that we can schedule your desired date and time, please allow ample time to schedule. We request at least 30-day s notice prior to that date you have in mind. Please call us at or fill out an online request form at 2 P a g e

3 CONTENTS Wellness Topics... 5 Caregiving... 5 Family... 5 Financial Literacy... 6 Mental Health... 7 Personal Growth... 7 Stress... 8 Workplace... 8 Leadership... 9 Change Services Change Management Theater Infused Change Workshop Succession Planning Wisdom Sessions on Change Leadership Services Executive Coaching Performance Coaching Wisdom Sessions on Leadership Team Services Profile/Assessment Delivery Team Building Workplace Climate Assessment Trauma Services Prevention Assessment and Preparation Planning Intervention Trauma Response Management Trauma Response Wisdom Sessions on Trauma P a g e

4 ORGANIZATIONAL ASSISTANCE PROGRAM MISSION Offering wisdom grounded services that integrate knowledge, experience, and understanding to assist organizations in activating their potential to achieve their goals. VALUES Knowledge Experience Understanding SAND CREEK OAP CORE UNDERSTANDING OF THE VALUES Knowledge Customizing knowledge based off the organization s unique business operations and their needs. Understanding Striving for comprehension and retention of knowledge. Experience Utilizing the experience of our trainers/facilitators. 4 P a g e

5 WELLNESS TOPICS We want to compliment your exciting employee wellness programs by offering a variety of wellness topics in the area that we know best, human behavior. We instill the concepts of knowledge, experience and understanding into each wisdom session that we offer. Each session is 60-minutes in length, unless otherwise noted. WISDOM SESSIONS ON VARIOUS WELLNESS TOPICS Caregiving Self-care for the Caregiver NEW! Caring for a loved one as they battle a life threatening illness or as they age and need more assistance can take its toll. How can a caregiver practice self-care so they are better able to help? This session outlines common challenges faced by caregivers and offers ideas and tips to better care for self. The Sandwich Generation Life expectancy has increased and has created a new generation of caregivers to our elder population, while at the same time these caregivers are caring for their young. How do you tackle caring for your aging parents and developing your young child at the same time? This session will illustrate the struggles and highlight helpful tips on how to balance the demands. Family It s Not the End: Divorce Support NEW! Life changes are full of stressors and divorce can be an especially challenging time. This session outlines common emotional experiences for the adults and children experiencing divorce as well as strategies to manage difficulties that can arise. The Pressure Cooker: Families and Stress Get out of that crazy pressure cooker! There are many stressors that creep into our lives and families, and it often feels like they feed off each other. This session offers frameworks to help understand this process as well as tools to increase communication and decrease stress as a family. Mindful Parenting Breathe in- breathe out. This session will focus on new research and strategies to incorporate into mindful parenting (and your life!) that facilitate a child s brain development and how demonstrate and teach them mindful practices. Up on My Shoulders: Parenting the Littles in Your Life (Under 12) Increase your understanding of how your little one is developing and how you can best help them grow and flourish. This session will focus on describing typical child developmental stages, parenting challenges and strategies to both manage the difficult times and increase children s resilience. 5 P a g e

6 Parenting: The Adolescent Rollercoaster Ever wonder why do they act that way? The teenage years are a challenge for so many of us. This session will focus on typical challenges that parents encounter with adolescents, warning signs when the problem may be bigger, and strategies to maintain closeness and structure within your relationship. Financial Literacy Budget Boot Camp! This topic is available in a one session to three sessions that is designed to help uncover habits, attitudes and myths that help people to have more control over their finances and money choices. This hands-on topic creates an engaging group discussion, one-on-one reviews of finances, and focuses on the impact of keeping a spending plan. Cool with Credit A credit rating is important in our modern consumer society. This session discusses how your credit score is calculated and ways in which you can work to improve it over time. We discuss the collections process, judgments, bankruptcy, and consumer rights laws. Junk Choices: The Influence of Advertising This session sheds light on our spending culture and how social demands of new technology, advertising and new financial products can place pressure on an individual and family. By identifying ways in which advertisers use media to sell products helps bring awareness to the best ways to adapt and shape a personal attitude towards our own finances. Financial Freedom: Living Debt Free! This Session discusses methods to eliminate debt by identifying various tools that can help you become debt free. Whether it s a personalized plan, or getting the assistance from an outside party, this session helps shed light on reputable ways to become free of credit and loan debt by avoiding frauds and scams. Money Matters: Finding Common Ground in a Relationship NEW! Finances can be a concern in most relationships. This session invites both spouse/partner to attend and focuses on financial triggers that can impeded a relationship from moving forward. We work to determine our money personality and talk about methods that you can use to help find common ground in budgeting finances. Transitioning to a New Money Stage: Retirement This session is customized to the attendees and age specific groups. The concept of retirement can take on different strategies and meaning based on where we are in our professional career. This session will focus on meeting with the HR manager to craft a session that illustrates various components to retirement that address anything from how much you ll need in retirement, investing basics, how to find resources, Medicare summary and tax basics. 6 P a g e

7 The Savvy Spender Identifying and implementing new creative ways to save money and the new technologies available to stretch your dollar are the focus of this session. From reviewing different web links, to the pros and cons of bulk buying, to avoiding impulse buying, to how to spot a scam are all discussed in an interactive group setting. Mental Health Health Realization: Understanding Inner Technology NEW! Ever wonder why some people are able to appear present, feel healthy and navigate life s challenging circumstances. Consciously or unconsciously they operate from a place of clarity. Participants will learn the power of thought, how the mind works in creating their experience of life and ways to stay clear and grounded in core health regardless of their experience. Managing the What Ifs. Anxiety Management at Work NEW! This session offers strategies to turn negative what ifs into positive what ifs while seeing the realities of possible negative situations. No one escapes some anxiety and managing it can improve your own feelings of selfworth and well-being. Well-being is contagious within the workplace and the family. Getting out of the Worry Cycle NEW! Why does it seem that I worry about everything? Where does it come from and how do I get rid of it? Based on Robert Leahy s work, this session will explore the nature of worry and offer helpful steps to stop the worry that gets in our way of leading a healthy life. Personal Growth Description That s Not What I Said! Using Communication as a Tool We communicate all the time whether we mean to or not and understanding how it happens is a great way to improve our skills. How can we convey the message we mean to convey and help effective communication flourish in our relationships? Join us and learn specifics to improving your communication skills. Emotion Coaching Tapping into another person s emotion experience builds connection and decreases tension. This is helpful for parenting, relationships and at work. This session outlines specific ways to use the power of emotional awareness in all three settings. Fostering Personal Resiliency Resiliency is the ability to bounce back from life s difficult situations. Resiliency can be learned and practiced by individuals. This session will discuss the importance of personal resilience, the qualities of resilient people and provide methods for developing personal resilience. Description All Clear! Caring for Your Personal Energy and Resilience NEW! As people explore new holistic ways to deal with physical and mental health issues more people are becoming attracted to learning how to work with their personal energy. Discover how your energy is affected when you interact with others and explore ways to reclaim and reset your energy, keep others from siphoning your energy, clear negative energy and develop tools to call in more energy to meet your day s agenda. 7 P a g e

8 Make a Better You Throughout our lives we take steps to be better prepared: studying for the test, packing for vacation, writing a grocery list, and checking the weather before we leave. By taking these steps, we are setting ourselves up for success. One area of our lives we often fail to prepare for is the challenge and difficulty of stressful situations. If we take the time to prepare for these situations and better ourselves, we will be able to successfully manage these challenges. We must take the time to invest in ourselves and become more resilient and self-aware. This session will focus on helping you develop the skills to cope with the stresses of life. To Midlife and Beyond! Navigating Life s Transitions Use your strengths to navigate mid and later life transitions. Learn about four important transitions: Children moving out of the home, caring for aging parents, contemplating retirement and retiring. This session will examine strengths that can be drawn on to move through these transitions with awareness and confidence. The Master Juggler: Work Life Balance Finding balance in our life is key to increasing our quality of life. While maintaining a full-schedule of work obligations and personal fulfillment opportunities, we sometimes come up short on time. Prioritizing tasks and understanding the roles we play each day is the goal of this session. Participants will walk out with a better understanding of how to achieve balance in their life. Stress Compassion Fatigue Caring too much hurts. Whether you are a caregiver at home or your work requires caring for others, this session will describe symptoms of compassion fatigue. The session will also highlight individual and systemic practices that can prevent or decrease it. Navigating Cumulative Stress Cumulative stress can wear down a person both physically and mentally, reducing our resiliency to overcome the multiple stressors in our life. This session will engage participants in identifying cumulative stress in their own lives, responses we engage in and options to cope with cumulative stress. When the Holidays Don t Feel So Jolly There is a lot of pressure to be jolly, spend money, see family, and buy presents around the holidays, but sometimes we instead feel tired, resentful, stressed or even depressed. This session will provide strategies for navigating the holidays along with managing your own and other s expectations. Information can also be provided on the topic of Seasonal Affective Disorder. Workplace Career Development NEW! We ll explore how to access your individual interests and values to start you on the path to career development in terms of personal and professional satisfaction and even enjoyment! Whether you are just starting out or approaching retirement, you will find this session to be stimulating and motivating. 8 P a g e

9 Civility in the Workplace The purpose of this session is to urge all employees to communicate respectfully. This is not a campaign to end disagreements but rather an effort to improve workplace discourse by reminding ourselves of the very basic principles of respect and civility. By elevating our level of communication and avoiding personal attacks and general stubbornness, we can avoid unhealthy debate. This will lead to a more effective, healthier and productive workplace, and help maintain our sense of community by increasing civic participation. We are not just targeting those who are uncivil, but those who allow uncivilized behavior to happen. Our key message is to promote nine simple tools for practicing civility, taken from P. M. Forni's book, Choosing Civility. Dealing with an Angry Public NEW! This session focuses on when to act, when to react and then when to ask for help! Dealing with the public can be challenging. The majority of people we deal with are wonderful, but that small percentage that display anger and aggression can really cause us to lose our cool. This is an interactive session that lets participants explore difficult customer engagement and develop skills to better handle it. Facing the Challenges of Change This session will provide opportunities for participants to learn the skills for coping with organizational change and stress. The session includes an overview of the three phases of change and skills discussed include: managing perspectives and attitudes; understanding and managing the actual changes that are occurring; setting realistic expectations; stress management; improving communication and listening skills. Resolving Conflict Cooperatively and Effectively This session focuses on using conflict in a positive way by seeking solutions to conflict rather than finding fault or by escalating the conflict. Communication skills, our attitudes and how we deal with anger are all elements of successful conflict resolution that are discussed in this session. This is an interactive session that lets participants explore conflict resolution scenarios in small group discussions to help internalize the skills and attitudes discussed. Strengths Finder: Build on What is Good! NEW! This session uses the Strengths Finder Assessment tool to energize you in your personal and/or career development. Have you ever wondered what is it that I bring to this workplace or what am I good at? This session introduces you to your strengths and helps you explore ways to use those strengths toward personal wellness and development. Leadership Dealing with Difficult Behavior If it were only that easy! As leaders, we are challenged to deal with a wide variety of employees and create a healthy and productive workplace. This session will provide concrete techniques and strategies for dealing with difficult behavior ranging from merely annoying to outright threatening. Opportunities will be made available for practicing the skills and strategies discussed. (2 hours) The Challenges of Managing Conflict Conflict is a given in the workplace. This session identifies the most common reasons for conflict, its impact and the role of management in addressing conflict. The goal is to have a repertoire of conflict management skills, including mediation, performance management and an agreed upon process with staff. (2 hours) 9 P a g e

10 I Don t Have Time for Supervisor Training: Quick Guide for Effective Team Functioning This session will assist supervisors in understanding the essential elements needed for effective and productive team functioning and effective leadership. Participants will also be provided the opportunity to identify specific next steps for enhancing their own team s functioning. (2 hours) Feedback: Can you Hear Me? An essential skill for any leader, learn what feedback is and what it isn t! This session is designed to strengthen competencies in developing employees through effective feedback both on the spot and also in a performance review. (2 hours) CHANGE SERVICES CHANGE MANAGEMENT Are you planning to transition to a new database or make technology upgrades? Has there been a re-structure of your management operations? Did you recently open up a new office? Or merge with another company? Continuous change is ever present in today s organizations, both transformational change as well as the more transactional change efforts (think technology). We offer capabilities, methods and tools to teams and organizations helping to design, develop, and deliver a change management and leadership plan responding to external or internal changes impacting the team or organization. THEATER INFUSED CHANGE WORKSHOP NEW! Incorporating a professionally written script, talented actors and the important topic of change, this theater infused workshop titled, Managing Change in the Workplace offers a creative and stimulating approach to navigating your workgroup through change. Make change inspiring to your team, not worrisome. SUCCESSION PLANNING Do you have large percentage of your workforce that is near retirement? Are there a few key players in your organization that are essential to daily operations? All organizations, no matter the size, need succession planning. We assist in creating a mindful, strategic plan to prepare your organization for what comes in the future. WISDOM SESSIONS ON CHANGE Facing the Challenges of Change 10 P a g e

11 LEADERSHIP SERVICES EXECUTIVE COACHING Does your Executive Director need guidance on relating with the board? Are you looking to provide support and job enhancement for one of your best leaders? Are you struggling with a leader that lacks the motivation or tools to perform to their capacity? We provide individual professional development services for leaders in collaboration with the individual s manager. Example The Division leader of a large government entity had fallen back into old patterns and behaviors. She was highly skilled in many ways and the organization wanted to retain her as a leader. Although she had tried executive coaching previously, it just didn't seem to take and her boss wanted to see improvement. Mainly, she was avoiding dealing with staff performance issues and it was impacting work distribution amongst the team and creating team discord. The Sand Creek Organizational Development Consultant met individually with the leader (coaching participant) to discuss the process, the confidentiality of their conversations and what will be shared back with the identified stakeholders. The identified goals were highlighted in a coaching plan that was updated after each coaching session. The coaching plan included assignments and recommended readings and was shared with both the coaching participant and their Supervisor. After five coaching sessions over a four month period there was significant improvement in the leader's comfort level and ability to address both performance and behavioral issues. In addition, they also worked with the Sand Creek OD Consultant to create a team agreement which allowed the whole team to outline their expectations going forward in an effort to create a more respectful work setting within their workgroup. PERFORMANCE COACHING Is there an employees that is critical to your organization s success that is currently faced with a challenge? Is there a technology guru on staff that finds it challenging interacting with her group? Through feedback assessments, leadership workshops, and one-on-one coaching sessions, coaching enhances goal attainment, increases resilience and workplace well-being, increases self-confidence and personal insight, builds management skills and helps the employee deal with organizational change. WISDOM SESSIONS ON LEADERSHIP Dealing with Difficult Behavior The Challenges of Managing Conflict Feedback! - Can You Hear Me? I Don t Have Time for Supervisor Training: Quick Guide for Effective Team Functioning 11 P a g e

12 TEAM SERVICES PROFILE/ASSESSMENT DELIVERY Myers Briggs DISC Emotional Intelligence (EQ) Training Lean Training 360-degree feedback Strengths Finder TEAM BUILDING Does your team need to get on the same page? Are there target goals that need to be met, but your team is struggling to meet them? Is there a breakdown in team dynamics, but management is unsure why? Team work takes intentional effort. We partner with you to identify areas of team weakness and strength, then we design and develop a focused intervention. Our interventions are collaborative and interactive, designed to appreciate the existing wisdom and skill of the team. Results can be measured by improved team communication, collaboration and goal attainment. 12 P a g e

13 WORKPLACE CLIMATE ASSESSMENT When Should I Seek Out Organizational Development Assistance? Before or during a change project that affects staff. After receiving recommendations from audits, self-studies or external reviews. During a transition of leadership. When divisions are merging or splitting. During periods of rapid growth in scope or size. When concerned about ongoing departures and turnover. If conflicts are excessive and interfering with work getting done. When frustration is mounting from too many challenges, demands, or internal competition. When the same problem persists despite changes in individual leaders or staff. If your team lacks healthy communication and shared goals. We offer organization development to provide management with the resources necessary to address and resolve issues that arise in the work system. Our consultants work on-site with each member of an identified workgroup, team or department. After the assessment process has been completed, there is planning session conducted to identify a plan, along with action items to propose next steps and to find solutions. A Workplace Climate Assessment May Include: Individual interviews or small group interviews Development of a Findings and Recommendations Summary Document based on overall interview results. Themes and common issues are reported Work with identified management /key stakeholders to develop an action plan based on the recommendations Presentation of recommendations that includes an action plan with specific action items Assistance and guidance to address the identified issues 13 P a g e

14 TRAUMA SERVICES PREVENTION ASSESSMENT AND PREPARATION PLANNING You cannot control if a traumatic event happens, but you can be prepared for your response. Being prepared is essential in a crisis situation so you are not operating in panic mode. We can assess your current system processes and procedures to ensure that your organization or team is equipped and prepared if a traumatic event occurs. INTERVENTION TRAUMA RESPONSE MANAGEMENT Who do you inform? Should you arrange for someone to come onsite to debrief? How do you communicate to the employees? We can coordinate and consult with you regarding your response to a traumatic event and necessary steps and procedures to ensure the appropriate response to that specific situation. TRAUMA RESPONSE What happens after a tragic event? You ve made the right phone calls, you ve provided the appropriate resources, but something else is needed to ensure that everything is provided for. We can provide on-site critical incident response or coordinating an on-site response. This occurs when an incident is urgent and a timely response to the incident is critical. The response may include a debriefing of the event, group counseling, one to one counseling, and management consultations. WISDOM SESSIONS ON TRAUMA Secondary Trauma: Understanding It and Dealing with It (2 hours) NEW! Trauma Informed Workplace (2 hours) NEW! Being Prepared for a Traumatic Event (2 Hours) NEW! 14 P a g e