The challenges and changes faced by industry Simon Roberts SMS Programme Lead

Transcription

1 The challenges and changes faced by industry Simon Roberts SMS Programme Lead 1

2 Regulatory Changes Impact of Brexit on Aviation Industry EU Reporting Regulations and Just Culture International Civil Aviation Organisation SMS changes Integrated risk management Integrated management systems Interface management Promotion of a positive safety culture 2

3 Why do we need a Just Culture? Informed Reporting Safety Culture Learning Just Flexible 3

4 Not entirely a new idea A fault revealed voluntarily will be treated leniently but a fault concealed may lead to serious consequences for the workman, not to mention the pilot Hurricane production

5 Just Culture in EC376/2014 Definition of Just Culture introduced into the EU Regulation, Art 2(12) A culture in which front-line operators or other persons are not punished for actions, omissions or decisions taken by them that are commensurate with their experience and training, but in which gross negligence, wilful violations and destructive acts are not tolerated 5

6 Just Culture must be guaranteed! Organisations must implement a just culture, Art 16(11):- Each organisation established in a Member State shall, after consulting its staff representatives, adopt internal rules describing how just culture principles are guaranteed and implemented within that organisation. 6

7 Where does it go wrong? There is a just culture policy but there are no supporting processes Human Resources Department is not involved We act before we have fully investigated the event We have not considered all of the contributing factors We have not considered the unintended consequences of management actions / decisions Individuals are treated unfairly even when punitive action is not taken We don t always share our successes 7

8 Failure to report I don t have time I ve fixed it I don t want to get someone else into trouble Nothing ever happens so what s the point I ve already reported it I didn t know I was supposed to report that The reporting form / system is too complicated I ll be seen as a trouble maker 8

9 Integrated risk management Should consider the overall risk The challenges: Everyone wants their own risk addressed How to measure a safety risk against a security risk Need to have all the right stakeholders around the table 9

10 Integrated Management Systems Finance & Budget Safety Management Compliance Monitoring (Quality) Conflicting demands Contractor Management EASA Management System Risk Transfer Resource Management Security Marketing and Commercial 10

11 SMS Interfaces 11

12 Managing your interface There are many risks at the organisational interfaces These can be internal or external There may be contracts in place but not always Interfaces: between people between departments, sites and bases between systems between organisations Some interfaces are about information exchange 12

13 Managing your interfaces Identifying the interfaces Assessing the criticality of the interface Identifying the risks Managing and monitoring the risks Agreement on Who is going to take action? Who is going to monitor them? What Information needs to be exchanged and how 13

14 Management of external organisations External organisations may generate risks to your organisation You need to know who they are You need to know what those risks are Have a look at their risk register What is their reporting culture like? They also protect you Are they applying the risk mitigations you want them to? How are you assessing the effectiveness? Contracted organisation assurance Compliance and Safety Risk Assurance Needs greater communication and information exchange with external organisations. 14

15 How can I manage a risk I don t control? 15

16 SMS Challenges Proactive risk management Emerging risks Near misses External events Analysing and making sense of your data Do you have the right data Applying expert judgement to the data Developing safety objectives and meaningful SPIs Clearly defined safety objectives SPIs linked to safety objectives Measure what is important to you Managing changes 16

17 Establishing SPIs What is it you want to measure? What data is available? Operational SPIs Organisational SPIs Remember they are just indicators Recognise your data limitations Number of MORs Number of unstable approaches Number of unreported aircraft damage events Number of bird strikes Number of aircraft crossing stop bars Number of Safety Reports Closure rates on safety reports Number of safety committee meetings Number of Safety audits 17

18 Safety Performance Targets Can generate the wrong behaviours Chasing the numbers rather than the desired outcome What if I fail to achieve the target? Annual improvements? It may cap innovation and safety improvements 18

19 Practical drift and its consequences 19

20 In conclusion SMS continues to evolve Safety Management needs to be integrated at all levels of the Aviation System Risk management needs to consider the impact on all the business functions. Effective Safety Management requires; Collaboration and Partnerships Integrated risk management Communication Sharing of safety Information A positive Safety Culture 20

21 Any Questions? 21