110 Managing the Workload

Transcription

1 110 Managing the Workload James Bellerjeau Mettler-Toledo International Inc. Martine Petetin British American Tobacco Plc Gian-Reto Schulthess Adecco management & consulting S.A.

2 Agenda 1. How to be an Effective Manager 2. Managing the Legal Department Workload 3. Managing the Individual Workload

3 1. Effective Management Generally What Does Effectiveness Mean Anyway? What it does not mean: What degrees you have How many hours you work What you did last month Effectiveness means: Finishing important tasks that have an impact and adding value to your company Getting the right things done over the long term 3

4 1. Effective Management Generally Habits of Effective Managers (at Mettler-Toledo) A. Take a Holistic Approach / Maintain Balance Balance important aspects of your life Be healthy for the long term Master your emotions B. Set Priorities (and Re-Prioritize) Regularly define tasks and set priorities Plan time for strategic matters Align and reallocate resources to strategic priorities 4

5 1. Effective Management Generally Habits of Effective Managers (at Mettler-Toledo) C. Communicate Often & Well (incl. w/ Actions) Listen well, communicate well & sincerely Make sure team knows strategic objectives Be a good example D. Be Persistent / Keep Pushing Make it happen, don t give up Set fewer, important and challenging tasks Motivate people to achieve things every day 5

6 1. Effective Management Generally Habits of Effective Managers (at Mettler-Toledo) E. Help Others Be Effective Help others succeed; remove obstacles Hold people responsible F. Approach Problem Solving as a Process Consider various options when thinking of solutions Spend time outside the office (decide outside-in) Meetings can be a big help... or not 6

7 1. Effective Management Generally Habits of Effective Managers (at Mettler-Toledo) G. Know Yourself Be purposeful, trust in your own judgment Work on your self-awareness Leverage your time (travel planning, work at home, etc.) H. Work Hard, Have Fun Have a real interest and passion in what you do Work with a high level of energy and commitment Remain optimistic, even when odds are against you 7

8 2. Managing the Legal Department Why is Efficiency / Workload Management so Important? Pressure to do more with less" Value creation / Metrics as basis for measuring success Fence on the cliff / ambulance in the valley Fire-fighting <=> risk management Daily tasks <=> "strategic" work Knowledge Management 8

9 2. Managing the Legal Department How Should Legal Departments React? Understand where & how you add value Set a legal strategy: clear definition of responsibilities and tasks Communicate, get buy-in and stick to the legal strategy Optimize cooperation with external service providers, including law firms Use of IT-Technology (see next slide) Streamline back-office / paralegal tasks Establish efficient problem solving culture 9

10 2. Managing the Legal Department Use of IT-Technology Use of Intranet / SharePoint Contract lifecycle management software Legal entity management software Document management / ECM solutions Workflow and project/matter management 10

11 2. Managing the Legal Department Use of IT-Technology E-billing Automated document assembly Online legal guidance and advice Electronic legal marketplaces / platforms Legal open-sourcing Closed legal communities 11

12 2. Managing the Legal Department Decomposing and Multi-Sourcing* Decomposing: Break down legal jobs or categories of legal work into constituent tasks (identifiable, relatively distinct, and so separable modules or portions of work). Legal risk assessment for each task => is the task necessary at all or shall it be performed in a much reduced way? Multi-sourcing: Select the most efficient of many potential sources of legal service for each task * Richard Susskind "The End of Lawyers?" Oxford University Press

13 2. Managing the Legal Department Sources of Legal Services In-house sources (in-sourcing and de-lawyering) Off-shoring Outsourcing Co-sourcing Lease a lawyer Home-sourcing Open-sourcing No-sourcing 13

14 Managing a Large Law Department 300 Lawyers counsel a 12billion business in over 180 markets How do we manage the workload? 14

15 Managing a Large Law Department Our Strategy WINNING TEAM First-Class Business Lawyers First line of defence Advice to Help solve business problems First-Class Leaders RISK MANAGERS PROFESSIONALS AT THE HEART OF THE BUSINESS BUSINESS PARTNERS Development and Learning Opportunities Combating Illicit trade Ensuring good governance Developing centres of expertise Networking and Communicating 15

16 Managing a Large Law Department Our Strategy in Practice THE WHAT : Prioritising our Activities THE HOW : Leadership Training Knowledge Management Interact E-Learning Webex Conferences 16

17 Managing a Large Law Department Our Strategy in Practice BACK-OFFICE : Identify repetitive routine tasks that can be centralised, automated, outsourced or off-shored CENTRES OF EXPERTISE: Leverage through knowledge management and strong leadership skills LEVERAGE YOUR RELATIONSHIP WITH LAW FIRMS: Anaqua Matter Management Knowledge Management Electronic Billing System 17

18 3. Managing yourself Know What Works For You Work-life balance FHW Mental & physical fitness Use your time efficiently How to say no Delegation of tasks Working from home Efficient meetings (agenda, participants, tangible output) Telephone conferences management Have a really good assistant 18

19 3. Managing yourself Practical Tips & Tricks Network and exchange ideas with in-house colleagues Use Outlook tools (task manager, follow-up, public folders, shared access, calendar / meetings, telephone interface) Turn off notifications; review at set times each day Use password managers for web sites (e.g. Use index / desktop search software for full text search of docs and s (Microsoft Index, Copernic / Google Desktop) Request templates from law firms Use online resources (ACC legal resources, Practillaw Company, Lexis/Nexis, etc.) 19

20 3. Managing yourself Practical Tips & Tricks Feel free to experiment; evaluate what really works 20

21 3. Managing yourself What works for you? 21