Inventing the Perfect Proactive Manager(s) for Today s Changing Apartment Industry

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2 Inventing the Perfect Proactive Manager(s) for Today s Changing Apartment Industry Melissa Morris, Steve Matre Friday, June 23 - Atlanta! Breakout Sessions Sponsored by

3 Our Agenda for Today We will cover: Help your people get basics in place Regional Managers, Changes & Messaging Creating the Proactive Manager Expectations / Ideas

4 Stay in touch! Melissa Morris, The Dolben Company Steve Matre, Banner Real Estate Grp.

5 Futurist: Big Companies Only? Think Again. don t predict create mental flexibility ability to think through trends that are otherwise easily dismissed.

6 Turnover Can t Avoid Even with the best engagement programs, you cannot avoid employee turnover. 350K new units per year Average asset = 300 units, 6 ee s Need = 7,000 new employees to fuel Unempl is sitting at 4.5%-ish

7 Proactive Companies: Keeping the Work Moving Access Challenge: Keys, literally. And figuratively (user names and passwords)

8 Keeping the Work Moving Knowledge Transfer What to do when training can t be there right away or when they re not coming at all 80% of training occurs peer to peer, this should NOT stand in the way of: -Continued Results -Time-to-Performance

9 Keeping the Work Moving. Your Well Thought-out Processes What to do first: Simple things seem difficult when you are not in your home environment; You ve worked hard on your process and procedure, make sure it does not get lost.

10 Keeping the Work Moving Automated / Documented Simple Calendar Platform Google Visual of things that need to be taken care of: In various categories, Corp and Site

11 Keeping the Work Moving Good! Calendar events have notifications that spoon feed the Daily To Do List to an box for efficient processing.

12 Love your Regional Managers What happened to the Regional Manager position?

13 The Messages.. What are the keys to effectiveness?

14 Manage flow of work / Find Synergies Do it through the people create dynamic individuals

15 Lead Ind: Communication Effectiveness Best training job I ever did. Call in the morning every day for first 30 days

16 Move Beyond Processes Don t just check off the box

17 Financial Results Budget doesn t mean do whatever it takes

18 Do Some Self Work Create your own Executive Training

19 Bring Out the Best in Others Leader s Sense of His/Her Job

20 Master Tech / Master Company Systems Be the Example Be a DO-er

21 Corporate Culture Culture is not created by declaration.

22 Respect and Embrace the Hierarchy Shift happens Everything to do with organizational effectiveness

23 Time Management It s a scarce resource.

24 Time Management & Proactivity

25 Reactive Management Acting in response to a situation rather than creating or controlling.

26 Proactive Management Anticipatory Change-oriented Self-initiated Take control

27 Create Proactive Leaders Your success depends on your team s success.

28 Be A Mentor Meet one-on-one Listen Pay it forward

29 Build Trust Approachable Safe to speak up Use their ideas

30 Delegate Appropriately Good projects Challenge them What would you do?

31 Problem Solvers Job Description Take responsibility Think outside the box

32 Mistakes are OK Allow struggles Trust

33 Ownership Empowerment Challenge to think Use their ideas

34 Think Long Term Out of the weeds Share with staff Big picture

35 Communication Skills Clear message Good listener Open mind

36 Great Leaders Create strong proactive leaders Your job is easier Pay it forward

37 Putting It Into Practice Regionals what does it look like?

38 Putting It Into Practice Managers? What are some examples?

39 How Did We Do?

40 Stay in touch! Melissa Morris, The Dolben Company Steve Matre, Banner Real Estate Grp.