DIVERSITY. and INCLUSION

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1 DIVERSITY and INCLUSION

2 DIVERSITY: THE ART OF THINKING INDEPENDENTLY TOGETHER. Malcolm Forbes CONTENTS 1. Overview 2. Findings 3. How to Get There 4. Expertise Diversity and Inclusion Curran & Connors and Jennifer Brown Consulting 2

3 Chapter One: OVERVIEW

4 OVERVIEW UNDERSTANDING DIVERSITY AND INCLUSION. TAKE THE D&I CONVERSATION BEYOND REPORTING AND MAKE IT A PART OF YOUR BRAND AND ALL OF ITS COMMUNICATIONS. Diversity and Inclusion Curran & Connors and Jennifer Brown Consulting 4

5 OVERVIEW FOUR PILLARS OF DIVERSITY PEOPLE LEADERSHIP COMMUNITIES SUPPLIERS Leverage talent of employees, resource groups, mentoring, philanthropy, fairness Reflect the marketplace and build reputation, accountability for results, personal communications, visibility Increase innovation and group performance, workforce breakdown, recruitment, diameter of existing talent, structures Improve financial performance, spend with companies owned by people from underrepresented groups, accountability, support Diversity and Inclusion Curran & Connors and Jennifer Brown Consulting 5

6 OVERVIEW TOPICS ABOVE AND BELOW THE DIVERSITY WATER LINE Appearance Physical Traits Voice Tone Languages Spoken Accent Things employees typically keep above the surface Things employees typically keep below the surface Work Ethic Talents Things employees typically struggle to bury deep or cover up in the workplace Age Race Gender Work Tempo Family Status Communication Style Experiences Education Values/Beliefs Religion/Spirituality Sexual Orientation Decision-making Style Perceptions of Time Legacy Companies Issue of Resolution Diversity and Inclusion Curran & Connors and Jennifer Brown Consulting 6

7 OVERVIEW MESSAGES Respect Variety Innovation Invention Equality Understanding Versatility Acceptance Support Revolution Refinement Personality Balance Expansion Perspective Culture Ambition Accountability Transparency Partnership Engagement Diversity and Inclusion Curran & Connors and Jennifer Brown Consulting 7

8 Chapter Two: FINDINGS

9 FINDINGS DIVERSITY DRIVES RELATIONSHIPS. IT INCREASES CONNECTIONS WITH YOUR EMPLOYEES, CUSTOMERS AND MERCHANTS AND ULTIMATELY YOUR REVENUE. Diversity and Inclusion Curran & Connors and Jennifer Brown Consulting 9

10 FINDINGS DIVERSITY HELPS RETENTION. EMPLOYEES LIKE KNOWING THEY WORK FOR A COMPANY THAT HAS AN INCLUSIVE WORKFORCE Companies with more diverse teams have a 22% lower turnover rate than those with homogeneous teams. (Source: Fast Company) THAT SUPPORTS EQUALITY. Diversity and Inclusion Curran & Connors and Jennifer Brown Consulting 10

11 FINDINGS DIVERSITY FOSTERS INNOVATION. DIVERSITY CULTIVATES A MORE CREATIVE AND INNOVATIVE WORKFORCE Well-managed diverse work teams produce results that are 6 times higher than homogeneous teams. (Source: Diversity Best Practices) BY BRINGING TOGETHER DIFFERENT PERSPECTIVES, BACKGROUNDS AND EXPERIENCES. Diversity and Inclusion Curran & Connors and Jennifer Brown Consulting 11

12 FINDINGS DIVERSITY INCREASES PROFITABILITY. IT LEADS TO GREATER RETURN ON CAPITAL INVESTMENT, INCREASE IN RETURN ON SALES AND RETURN ON EQUITY. Publicly traded companies on the DiversityInc Top 50 List outperform the S&P 500 by 29% over one year and 80% over 10 years, and outperform the Dow Jones Industrial Average by 20% over one year and 50% over 10 years. (Source: DiversityInc) Diversity and Inclusion Curran & Connors and Jennifer Brown Consulting 12

13 FINDINGS PERFORMANCE COMPANIES WITH AT LEAST THREE WOMEN DIRECTORS HAVE EXPERIENCED: A 1% increase in gender diversity has proven to result in a minimum 3% increase in sales revenues. (Source: Diversity Best Practices) Companies with women CEOs experience a 50% increase in stock and a 25% increase in the S&P 500. (Source: Catalyst) 66% 42% 53% RETURN ON CAPITAL INVESTMENT INCREASE ON RETURN ON SALES INCREASE ON RETURN ON EQUITY (Source: Fast Company) Companies with skilled inclusive leaders are 45% more likely to see an increase in market share and 70% more likely to capture a new market. (Source: Center for Talent Innovation) Companies driving innovation by leveraging various perspectives meet product revenue targets 46% more often and product launch dates 47% more often than industry peers. (Source: Diversity Best Practices) Fortune s most desirable employers for women outperform industry medians on profits as a percentage of revenue (+55%), profits as a percentage of assets (+50%) and profits as percentage of equity (+59%). (Source: Catalyst) Diversity and Inclusion Curran & Connors and Jennifer Brown Consulting 13

14 FINDINGS ENGAGEMENT 37% $3,400 Operating income is 37% Disengaged employees cost lower for companies with $3,400 for every $10k in disengaged employees. annual sales. 3 Engaged companies 2 Engaged companies experience profits up experience 2 times lower to 3 times faster. turnover, 2 times higher productivity and 2 times customer loyalty. 87% PERCENTAGE OF EMPLOYEES WHO DO NOT FEEL ENGAGED AT WORK. (Source: Gallup) Diversity and Inclusion Curran & Connors and Jennifer Brown Consulting 14

15 FINDINGS WORKFORCE 83% OF THE GROWTH BETWEEN 2000 AND 2050 IN THE WORKING-AGE POPULATION WILL BE NEW IMMIGRANTS AND THEIR CHILDREN. 41% Percentage of managers who say they are too busy to implement diversity initiatives. 10% More revenue is earned by bilingual employees. 35% Racially diverse teams outperform non-diverse ones by 35%. 5 GENERATIONS Number of generations that now coexist in the workplace. Diversity and Inclusion Curran & Connors and Jennifer Brown Consulting 15

16 FINDINGS DIVERSITY AND INCLUSION SURVEY Recent research conducted by McKinsey & Company, Why Diversity Matters. January % 85% 35% Executives who believe diversity initiatives have a positive impact on company culture. Large global corporations that believe diversity is crucial to fostering innovation in the workplace. Companies in the top quartile for racial and ethnic diversity are 35% more likely to have financial returns above their respective national industry medians. 83% EXECUTIVES WHO BELIEVE A DIVERSE WORKPLACE IMPROVES THEIR COMPANY S ABILITY TO CAPTURE AND RETAIN A DIVERSE CLIENT BASE. McKinsey s latest report examined proprietary data sets for 366 public companies across a range of industries in Canada, Latin America, the United Kingdom and the United States. Diversity and Inclusion Curran & Connors and Jennifer Brown Consulting 16

17 FINDINGS WHO S DOING IT Winning Moments of Truth Diversity & Inclusion Annual Report Citi Diversity 2014 ANNUAL DIVERSITY REPORT DIVERSITY& INCLUSION Citigroup has been doing D&I reporting since Diversity and Inclusion Curran & Connors and Jennifer Brown Consulting 17

18 Chapter Three: HOW TO GET THERE

19 HOW TO GET THERE ERG PROGRESSION MODEL SM Offers a living, breathing framework supporting ERG/BRG leader competencies to meet annual objectives in alignment with enterprise goals as well as support and enhance D&I mission, vision and values. LEVEL 5 DYNAMIC Extending level 4 to include external partners as a valued resource and expert LEVEL 4 DYNAMIC Being recognized and sought after by internal partners as a valued resource and expert LEVEL 3 OPERATIONAL Standardizing processes and activities, becoming business as usual LEVEL 2 FORMALIZED Developing structure and focused activities LEVEL 1 FOUNDATIONAL Coming together ad hoc with affinity interests Diversity and Inclusion Curran & Connors and Jennifer Brown Consulting 19

20 HOW TO GET THERE INCREASE INTERNAL DIVERSITY AND INCLUSION EFFORTS Strengthening your culture by focusing on employee engagement, cultivating innovation and creativity, and building an inspired workforce. DIVERSITY AND INCLUSION ASSESSMENT IN-HOUSE DIVERSITY AND INCLUSION TRAINING INCLUSIVE BEHAVIOR TOOLKITS ONE-ON-ONE CONSULTING Diversity and Inclusion Curran & Connors and Jennifer Brown Consulting 20

21 HOW TO GET THERE REPORT YOUR FINDINGS AND PRACTICES Spreading your message across various platforms to connect with internal and external stakeholders. BRANDING STRATEGY AND EXECUTION D&I REPORT AND ERG REPORT DESIGN AND STRATEGY INTERACTIVE REPORT WEBSITES, MICROSITES, INTRANETS AND OTHER RESOURCES COMMUNICATIONS AND MARKETING MATERIALS Diversity and Inclusion Curran & Connors and Jennifer Brown Consulting 21

22 Chapter Four: EXPERTISE

23 EXPERTISE AGENCIES Curran & Connors is a full-service, creative agency specializing in corporate reporting, communications, branding and digital solutions. Merging a strategic business approach with creative excellence, we solve the highest stakes communications and design challenges. We deliver memorable experiences and produce measurable results for our clients and their stakeholders. Jennifer Brown Consulting is a certified woman- and LGBT-owned strategic leadership and diversity and inclusion consulting firm, specializing in the future of the workforce and workplace, and dedicated to building more inclusive workplaces where all kinds of talent can feel welcomed, valued, respected and heard SM. Diversity and Inclusion Curran & Connors and Jennifer Brown Consulting 23

24 EXPERTISE SELECT CLIENTS Diversity and Inclusion Curran & Connors and Jennifer Brown Consulting 24

25 EXPERTISE INDUSTRY LEADERS: JENNIFER'S NEW BOOK INCLUSION: DIVERSITY, THE NEW WORKPLACE, AND THE WILL TO CHANGE An Amazon Best Seller Diversity and Inclusion Curran & Connors and Jennifer Brown Consulting 25

26 THANK YOU. Diane Cheadle Senior Account Executive Curran & Connors, Inc. 1 West 34th Street, Suite 202 New York, NY T E. Jennifer Brown President & CEO T/F C E.

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