The friendly and ever-helpful CSC team: All calls to the following numbers put you into direct contact with the CSC:
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2 The Client Service Centre (CSC) is the first point of contact with the Division for both internal and external clients. The CSC strives to always provide all our clients with an efficient and professional service. The friendly and ever-helpful CSC team: Omega Alexander Illana Oliver Charné Pool Manager: CSC Client Service Centre Administrative Officer Officer All calls to the following numbers put you into direct contact with the CSC: If, due to high call volumes, your call is not answered immediately you are more than welcome to your enquiry to Such s are answered as soon as possible on the same day. Most of your enquiries can be answered immediately by the highly-trained CSC staff, without the need to contact your Practitioner.
3 CONTACT CSC REGARDING THE FOLLOWING MATTERS: Remuneration o Remuneration dates wp-content/ uploads/2012/11/remuneration-affairs-2013.pdf o Loading accumulative-leave payout o Employment confirmation o Confirmation of bank details to client o Confirmation of details of new staff member o Wage cheques are available Fridays from 12:00 - The previous week s signed wage lists should be submitted for record-keeping purposes o Clients who cannot prints salary slips themselves via SUN Employee Self Service may request such salary slips from the CSC Enquiries about advertised positions Leave o ALL leave enquiries must be put to the CSC o The CSC loads all leave types, except annual and sick leave o The CSC provides regular training to leave administrators in the faculties/support services on using the Oracle leave system To complete simple enquiries quickly, you can contact the leave administrator in your environment directly ( ac.za/hr/wp-content/uploads/2013/03/2013- Verlofadministrateurs-te-Stellenboschkampus.pdf or wp-content/ uploads/2013/03/2013-verlofadministrateurs-te- Tygerbergkampus.pdf) The relevant leave administrator can make corrections, such as cancelling leave, immediately 3
4 Correspondence o Research opportunity o Once-off study opportunity o Long leave o Employment confirmation o Address confirmation o Visa letters please send the request form for visa letters (wp-content/ uploads/2012/12/request-for-visa-letter3.doc) directly to Charné Pool at charnep@sun.ac.za Policies/procedures/forms o More information on HR can be obtained at: o Information on policies and procedures is available from: documents/policies-and-procedures/ o Information on the different HR forms is available at: documents/hr-forms/ PRACTITIONERS AND OTHER STAFF You can contact your environment s practitioner by telephone or , but walk-in enquiries at their offices are also very welcome. Most of the Human Resources Practitioners for the faculties can be found at their respective faculties. The Practitioners for the support service environments can be found at the Division. 4 SU HR Quick Guide
5 Who does what? Who can I contact in connection with... Environment AgriSciences Arts and Social Sciences Economic and Management Sciences University of Stellenbosch Business School (USB) Education Engineering Thokozile Mnikina thokozile@sun.ac.za Room 1021B, JS Marais AgriSciences Tel Belinda Coetzee wrightb@sun.ac.za Room 488, Faculty of Arts and Social Sciences Tel Carmen Paynter cpaynter@sun.ac.za Room 719, CGW Schuman Economic and Management Sciences Tel Keith Robain krobain@sun.ac.za Tel Sherrill February sf2@sun.ac.za Dean s Office, Faculty of Education Tel Marius Swart mjswart@sun.ac.za Tel
6 Environment Law Medicine and Health Sciences Military Science Science Theology Sherrill February Dean s Office, Faculty of Law Tel Fides Claassens fides@sun.ac.za Room 1063A, Clinical Medicine and Health Sciences, Tygerberg Campus Tel Fawzia Allie fawzia@sun.ac.za Room 1061, Clinical Medicine and Health Sciences, Tygerberg Campus Tel Louis Siebert ljs1@sun.ac.za Room 1066, Clinical Medicine and Health Sciences, Tygerberg Campus Tel Marzelle Benade mbenade@sun.ac.za Room 2017, AI Perold Science Tel Sherrill February sf2@sun.ac.za Dean s Office, Theological Seminary, Faculty of Theology Tel SU HR Quick Guide
7 Environment Executive Director: Operations and Finance - Finance - Purchasing and Provision Services - Vehicle Fleet - InnovUS & Commercialisation - Commercial Services - Accommodation Services - Botanical Garden - Langenhoven Student Centre - SUSPI Rector s division and the Vice- Rector (Community Interaction and Personnel) - Community Interaction - Campus Health Service - The Office for Institutional HIV Coordination - Maties Sport - Legal Services - Strategic Initiatives and Human Resources - University Museum - Wordfest Vice-Rector (Learning and Teaching) - Institutional Research and Planning - Registrar - Student and Academic Support - WAT Vice-Rector (Research and Innovation) - Library and Information Service - Information Technology - Postgraduate and International Office - Research Development - Telematic Services Susan Visagie sjv3@sun.ac.za Tel Lieze-Carli Roux lcr@sun.ac.za Tel Maryke King mking@sun.ac.za Tel Chené Roux cmroux@sun.ac.za Tel
8 Environment CHIEF DIRECTOR: STRATEGIC INITIATIVES AND HUMAN RESOURCES Personal Assistant Chriszelda Adendorff Tel Advancement Client Service Centre contact-us/ Employment Equity and the Promotion of Diversity employment-equity/ Employee Wellness com/ Prof Tobie de Coning Administration Block B, 2 nd Floor Tel tjdc@sun.ac.za Marzelle Benade mbenade@sun.ac.za Room 2017, AI Perold Science Tel Johanna van Niekerk jvn@sun.ac.za Tel Sello Molapo sdm@sun.ac.za Division of Facilities Management, Hammanshand Road, Stellenbosch Tel Maureen Kennedy maureenk@sun.ac.za Tel Michelle Jooste joostem@sun.ac.za Tel SU HR Quick Guide
9 Environment Facilities Management Employee Relations (Labour Affairs) documents/policies-andprocedures/#employeerelations Management Information Systems Personnel Provisioning and Planning Remuneration and Benefits documents/remunerationand-benefits/ Sello Molapo Division of Facilities Management, Hammanshand Road, Stellenbosch Tel Danie Mouton Tel Wessel Nolte Tel Johan Loubser Tel Luchelle Davids Tel Japie Kotzé Tel Robert van Staden Tel Peter-John Kirsten Tel
10 Environment Medical Discovery Health (NMG Representative on campus) documents/policies-andprocedures/#medical-benefits Office hours in Stellenbosch are: Mondays/Tuesdays and Thursdays from 08:00 16:30 Office hours at Tygeberg are: Wednesdays from 08:00 13:00 Talent Management (Mentorships/Staff Development/On-boarding) mentoring/ staff-development/ suconnect/ Chantel Smith Tel Clinical Building, Faculty of Medicine and Health Sciences Division, Tygerberg Campus Tel Almene Potgieter Tel Alvira Alberts Tel Please rate our service: feedback/ HUMAN RESOURCES focuses on professional and stream-lined service-delivery to the benefit of Stellenbosch University s strategic initiatives, which includes the optimal support of the management of its human capital. also strives to always provide a professional consultation service to all staff members. SUN MeDIA 10 SU HR Quick Guide
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