Winston-Salem State University Staff Satisfaction Survey Spring 2015 N = 104

Transcription

1 Section A: General Information Winston-Salem State University What is your employment classification? EPA (Exempt from the Personnel Act) % SPA (Subject to the Personnel Act) % Unsure / Don't know 6 5.8% Please select the division in which you work. Scale 1 Academic Affairs % Chancellor's Office 5 4.8% Facilities Management 3 2.9% Finance and Administration % Student Affairs % Unsure / Don't know 7 6.7% Other (Please Specify Below) % No Response 4 3.8% College of Arts and Sciences and Business Education University College IT Information Technology Enrollment Management CAMPUS POLICE Internal Audit Athletics Enrollment Management University Advancement Enrollment Management The College Nursing IT IAR for Academic Affairs Business Services Business Service IT How many years have you been employed at WSSU? % % % % More than % Do you currently hold a supervisory position? Yes % No % Unsure / Don't Know 2 1.9% Do you currently hold an administrative position? Yes % No % Unsure / Don't know 6 5.8% 1 of 18

2 Section B: Work Climate Please indicate the extent to which you agree with the following statements. The number of full-time employees in my work unit is adequate to get the job done. Strongly Agree 7 6.7% Agree % Disagree % Strongly Disagree % Don't Know 0 0.0% My department makes it easy for people from diverse backgrounds to fit in and be accepted. Strongly Agree % Agree % Disagree % Strongly Disagree % Don't Know 5 4.8% My department administration would be unlikely to intervene if discriminatory behavior occurred. Strongly Agree % Agree % Disagree % Strongly Disagree % Don't Know % In general, the WSSU campus is free of intimidation, harassment, and discrimination. Strongly Agree 3 2.9% Agree % Disagree % Strongly Disagree % Don't Know 6 5.8% I have read, heard and/or seen insensitive or disparaging comments or materials in the workplace that were offensive to me. Strongly Agree % Agree % Disagree % Strongly Disagree % Don't Know 3 2.9% I know what resources are available to me at WSSU if I need to discuss an issue of discrimination or harassment. Strongly Agree % Agree % Disagree % Strongly Disagree 6 5.8% Don't Know 3 2.9% 2 of 18

3 In general, working relationships are satisfactory between: Staff and Faculty. Strongly Agree 7 6.7% Agree % Disagree % Strongly Disagree 6 5.8% Don't Know % Staff and Students. Strongly Agree 9 8.7% Agree % Disagree % Strongly Disagree 5 4.8% Don't Know % Staff in my work unit and the supervisor. Strongly Agree % Agree % Disagree % Strongly Disagree % Don't Know 1 1.0% Staff at Winston-Salem State University as a whole and the upper administration in the university. Strongly Agree 5 4.8% Agree % Disagree % Strongly Disagree % Don't Know % Members of my work unit and members of other staff units. Strongly Agree % Agree % Disagree % Strongly Disagree 5 4.8% Don't Know 5 4.8% Overall, I am satisfied with the organizational structure of my unit. Strongly Agree 7 6.7% Agree % Disagree % Strongly Disagree % Don't Know 3 2.9% 3 of 18

4 Section C: Resources In order to support my work unit, the university provides adequate... Staff Strongly Agree 3 2.9% Agree % Disagree % Strongly Disagree % Don't Know 0 0.0% Supervisors Strongly Agree % Agree % Disagree % Strongly Disagree 9 8.7% Don't Know 7 6.7% No Response 3 2.9% Supplies Strongly Agree 8 7.7% Agree % Disagree % Strongly Disagree % Don't Know 2 1.9% Equipment Strongly Agree % Agree % Disagree % Strongly Disagree % Don't Know 2 1.9% Computer Resources Strongly Agree % Agree % Disagree % Strongly Disagree % Don't Know 0 0.0% Physical Facilities Strongly Agree 8 7.7% Agree % Disagree % Strongly Disagree % Don't Know 7 6.7% No Response 4 3.8% Salaries to attract capable staff to my work unit Strongly Agree 2 1.9% Agree % Disagree % Strongly Disagree % Don't Know 7 6.7% 4 of 18

5 Salaries to retain capable staff to my work unit Strongly Agree 1 1.0% Agree % Disagree % Strongly Disagree % Don't Know 5 4.8% No Response 4 3.8% Overall, the university applies funding resources consistent with the institutional priorities. Strongly Agree 2 1.9% Agree % Disagree % Strongly Disagree % Don't Know % Section D: Business Process Hiring practices at the university are fair. Strongly Agree 7 6.7% Agree % Disagree % Strongly Disagree % Don't Know % Annual evaluation procedures are fair and equitable in my unit. Strongly Agree 9 8.7% Agree % Disagree % Strongly Disagree % Don't Know % My unit uses the results of annual evaluations for guidance in improving staff performance. Strongly Agree 7 6.7% Agree % Disagree % Strongly Disagree % Don't Know % Termination procedures at the university are fair. Strongly Agree 1 1.0% Agree % Disagree % Strongly Disagree % Don't Know % Grievance procedures are adequate and contain appropriate safeguards for the protection of personal and civil rights. Strongly Agree 4 3.8% Agree % Disagree % Strongly Disagree % Don't Know % 5 of 18

6 Section E: Physical Environment Winston-Salem State University I believe that the physical environment at WSSU contributes to an atmosphere for effective learning by students. Strongly Agree % Agree % Disagree % Strongly Disagree 6 5.8% Don't Know 5 4.8% WSSU provides a safe environment (sound building structures, adequate sidewalks, adequate lighting) for all members of the campus community. Strongly Agree % Agree % Disagree % Strongly Disagree 8 7.7% Don't Know 2 1.9% WSSU provides a secure environment for all members of the community. Strongly Agree % Agree % Disagree % Strongly Disagree 6 5.8% Don't Know 3 2.9% The university provides sufficient space conducive to informal cultural and intellectual exchanges. Strongly Agree 9 8.7% Agree % Disagree % Strongly Disagree 3 2.9% Don't Know % The campus has a variety of spaces to encourage student learning. Strongly Agree % Agree % Disagree 5 4.8% Strongly Disagree 1 1.0% Don't Know % No Response 4 3.8% Section F: Development and Support My supervisor values employees who strive to be more effective professionals. Strongly Agree % Agree % Disagree % Strongly Disagree % Don't Know 5 4.8% My attempts to become a more effective professional are supported by my supervisor. Strongly Agree % Agree % Disagree 8 7.7% Strongly Disagree % Don't Know 6 5.8% 6 of 18

7 To what extent do you feel that the WSSU culture emphasizes quality work from the following groups? Administrators Almost Always % Most of the Time % Some of the Time % Almost Never % Don't Know % Faculty Almost Always % Most of the Time % Some of the Time % Almost Never 6 5.8% Don't Know % Students Almost Always % Most of the Time % Some of the Time % Almost Never 3 2.9% Don't Know % Support Staff Almost Always % Most of the Time % Some of the Time % Almost Never % Don't Know % No Response 4 3.8% To what extent do you feel that WSSU provides opportunities for development in the form of... Staff development workshops? Almost Always % Most of the Time % Some of the Time % Almost Never % Don't Know 5 4.8% Attendance at professional meetings? Almost Always % Most of the Time % Some of the Time % Almost Never % Don't Know 8 7.7% In-service training? Almost Always % Most of the Time % Some of the Time % Almost Never % Don't Know % No Response 3 2.9% 7 of 18

8 Overall, I am satisfied with opportunities for development provided by WSSU. Strongly Agree 8 7.7% Agree % Disagree % Strongly Disagree % Don't Know 5 4.8% No Response 3 2.9% Section G: Branding To what extent do you think WSSU has a distinctive brand of leadership and service that are evident in most learning experiences and activities sponsored by the university? Very much % Quite a bit % Some % Very little % Don't know % Section H: Inclusive Governance, Leadership and Engagement In your opinion, how well does your immediate supervisor do each of the following: Listen to staff in your work unit. Excellent % Good % Fair % Poor % Don't Know 1 1.0% Give a straight answer when asked a reasonable question. Excellent % Good % Fair % Poor % Don't Know 1 1.0% Use ideas from staff in his/her decision-making.. Excellent % Good % Fair % Poor % Don't Know 5 4.8% In your opinion, how well does the upper administration at WSSU (e.g., chancellor, provost, vice chancellors, vice provosts) do each of the following? Listen to ideas from staff. Excellent % Good % Fair % Poor % Don't Know % 8 of 18

9 Give a straight answer when asked a reasonable question. Excellent % Good % Fair % Poor % Don't Know % Establish clear priorities for the university. Excellent % Good % Fair % Poor % Don't Know 7 6.7% Make decisions transparent to university community. Excellent % Good % Fair % Poor % Don't Know % Provide opportunities for faculty, staff and/or students to be involved in the decision making process. Excellent 9 8.7% Good % Fair % Poor % Don't Know % Overall, how well does WSSU upper administration do in the areas of transparency of decision making, communications between all levels of decision making, and providing opportunities for all to be represented in decision making? Excellent 6 5.8% Good % Fair % Poor % Don't Know % Section I: Community Service How many WSSU-related community outreach projects have you participated in the last year? Academic (e.g. Adult Learner Symposium) % % 3 or more % No Response 3 2.9% Cultural (e.g, Diggs Gallery Exhibitions) % % 3 or more % Athletic (e.g., Track Meets) % % 3 or more % No Response 3 2.9% 9 of 18

10 Governance (e.g., Staff Senate) % % 3 or more % Section J: Customer Service (CETL) During the spring 2015 semester, how often have you interacted with the Center for Excellence in Teaching and Learning (CETL)? None % 1-3 times % More than 3 times 7 6.7% 1a. Please indicate your satisfaction with the level of service provided by the Center for Excellence in Teaching and Learning (CETL). Satisfied % No Response % 1b. Please indicate your satisfaction with the personnel in the Center for Excellence in Teaching and Learning (CETL). Dissatisfied 2 1.9% Satisfied % No Response % 1c. Please indicate your satisfaction with the accuracy of information provided by the Center for Excellence in Teaching and Learning (CETL). Satisfied % Very Satisfied 6 5.8% No Response % 1d. Please indicate your satisfaction with the helpfulness of the information provided by the Center for Excellence in Teaching and Learning (CETL). Satisfied % Very Satisfied 6 5.8% No Response % 1e. Please indicate your satisfaction with the process required to submit a request for services from the Center for Excellence in Teaching and Learning (CETL). Satisfied % Very Satisfied 2 1.9% No Response % 1f. Please indicate your satisfaction with the amount of time required by the Center for Excellence in Teaching and Learning (CETL) to resolve your question or issue. Satisfied % Very Satisfied 3 2.9% No Response % 10 of 18

11 1g. Overall, how satisfied have you been with the Center for Excellence in Teaching and Learning (CETL)? Satisfied % Very Satisfied 6 5.8% No Response % Section J: Customer Service (Facilities) During the spring 2015 semester, how often have you interacted with any office associated with Facilities? None % 1-3 times % More than 3 times % 2a. Please indicate your satisfaction with the level of service provided by Facilities Environmental Services (grounds, housekeeping, waste/recycling) Very Dissatisfied 6 5.8% Dissatisfied % Satisfied % Very Satisfied % No Response % 2b. Please indicate your satisfaction with the level of service provided by Facilities Maintenance & Operations (maintenance, repairs, building temperature) Very Dissatisfied % Dissatisfied % Satisfied % Very Satisfied % No Response % 2c. Please indicate your satisfaction with the level of service provided by Facilities Design & Construction (project planning, estimating, project management) Very Dissatisfied 5 4.8% Dissatisfied 9 8.7% Satisfied % Very Satisfied % No Response % 2d. Please indicate your satisfaction with the level of service provided by Facilities Business Office (motor pool, buses, budget management/procurement) Very Dissatisfied 3 2.9% Dissatisfied 4 3.8% Satisfied % Very Satisfied % No Response % 2e. Please indicate your satisfaction with the level of service provided by Facilities Administration Very Dissatisfied 3 2.9% Dissatisfied % Satisfied % Very Satisfied % No Response % 11 of 18

12 Section J: Customer Service (Financial Aid) During the spring 2015 semester, how often have you interacted with the Office of Financial Aid? None % 1-3 times % More than 3 times % 3a. Please indicate your satisfaction with the level of service provided by the Office of Financial Aid. Very Dissatisfied 9 8.7% Dissatisfied 8 7.7% Satisfied % No Response % 3b. Please indicate your satisfaction with the personnel in the Office of Financial Aid. Very Dissatisfied 8 7.7% Dissatisfied 9 8.7% Satisfied % Very Satisfied 4 3.8% No Response % 3c. Please indicate your satisfaction with the accuracy of information provided by the Office of Financial Aid. Very Dissatisfied 6 5.8% Dissatisfied % Satisfied % Very Satisfied 4 3.8% No Response % 3d. Please indicate your satisfaction with the helpfulness of the information provided by the Office of Financial Aid. Very Dissatisfied 8 7.7% Dissatisfied 9 8.7% Satisfied % No Response % 3e. Please indicate your satisfaction with the process required to submit a request for services from the Office of Financial Aid. Very Dissatisfied 8 7.7% Dissatisfied % Satisfied % No Response % 3f. Please indicate your satisfaction with the amount of time required by the Office of Financial Aid to resolve your question or issue. Very Dissatisfied % Dissatisfied % Satisfied % No Response % 3g. Overall, how satisfied have you been with the Office of Financial Aid? Very Dissatisfied 8 7.7% Dissatisfied % Satisfied % No Response % 12 of 18

13 Section J: Customer Service (Human Resources) During the spring 2015 semester, how often have you interacted with the Office of Human Resources? None % 1-3 times % More than 3 times % 4a. Please indicate your satisfaction with the level of service provided by the Office of Human Resources. Very Dissatisfied 4 3.8% Dissatisfied 9 8.7% Satisfied % Very Satisfied % No Response % 4b. Please indicate your satisfaction with the personnel in the Office of Human Resources. Very Dissatisfied 5 4.8% Dissatisfied % Satisfied % Very Satisfied % No Response % 4c. Please indicate your satisfaction with the accuracy of information provided by the Office of Human Resources. Very Dissatisfied 6 5.8% Dissatisfied % Satisfied % Very Satisfied % No Response % 4d. Please indicate your satisfaction with the helpfulness of the information provided by the Office of Human Resources. Very Dissatisfied 4 3.8% Dissatisfied % Satisfied % Very Satisfied % No Response % 4e. Please indicate your satisfaction with the process required to submit a request for services from the Office of Human Resources. Very Dissatisfied 4 3.8% Dissatisfied % Satisfied % Very Satisfied % No Response % 4f. Please indicate your satisfaction with the amount of time required by the Office of Human Resources to resolve your question or issue. Very Dissatisfied 7 6.7% Dissatisfied % Satisfied % Very Satisfied % No Response % 4g. Overall, how satisfied have you been with the Office of Human Resources? Very Dissatisfied 6 5.8% Dissatisfied 9 8.7% Satisfied % Very Satisfied % No Response % 13 of 18

14 Section J: Customer Service (Institutional Assessment and Research) During the spring 2015 semester, how often have you interacted with the Institutional Assessment and Research office? None % 1-3 times % More than 3 times 9 8.7% 5a. Please indicate your satisfaction with the level of service provided by the Institutional Assessment and Research office. Dissatisfied 3 2.9% Satisfied % No Response % 5b. Please indicate your satisfaction with the personnel in the Institutional Assessment and Research office. Satisfied % Very Satisfied 8 7.7% No Response % 5c. Please indicate your satisfaction with the accuracy of information provided by the Institutional Assessment and Research office. Dissatisfied 4 3.8% Satisfied % No Response % 5d. Please indicate your satisfaction with the helpfulness of the information provided by the Institutional Assessment and Research office. Dissatisfied 3 2.9% Satisfied % No Response % 5e. Please indicate your satisfaction with the process required to submit a request for services from the Institutional Assessment and Research office. Dissatisfied 4 3.8% Satisfied % Very Satisfied 3 2.9% No Response % 5f. Please indicate your satisfaction with the amount of time required by the Institutional Assessment and Research office to resolve your question or issue. Dissatisfied 4 3.8% Satisfied % Very Satisfied 4 3.8% No Response % 5g. Overall, how satisfied have you been with the Institutional Assessment and Research office? Dissatisfied 3 2.9% Satisfied % Very Satisfied 7 6.7% No Response % 14 of 18

15 Section J: Customer Service (Information Technology) During the spring 2015 semester, how often have you interacted with the Office of Information Technology? None % 1-3 times % More than 3 times % 6a. Please indicate your satisfaction with the level of service provided by the Office of Information Technology. Very Dissatisfied 2 1.9% Dissatisfied 6 5.8% Satisfied % Very Satisfied % No Response % 6b. Please indicate your satisfaction with the personnel in the Office of Information Technology. Very Dissatisfied 7 6.7% Satisfied % Very Satisfied % No Response % 6c. Please indicate your satisfaction with the accuracy of information provided by the Office of Information Technology. Very Dissatisfied 3 2.9% Dissatisfied 8 7.7% Satisfied % Very Satisfied % No Response % 6d. Please indicate your satisfaction with the helpfulness of the information provided by the Office of Information Technology. Very Dissatisfied 4 3.8% Dissatisfied 3 2.9% Satisfied % Very Satisfied % No Response % 6e. Please indicate your satisfaction with the process required to submit a request for services from the Office of Information Technology. Very Dissatisfied 5 4.8% Dissatisfied 7 6.7% Satisfied % Very Satisfied % No Response % 6f. Please indicate your satisfaction with the amount of time required by the Office of Information Technology to resolve your question or issue. Very Dissatisfied 6 5.8% Dissatisfied 8 7.7% Satisfied % Very Satisfied % No Response % 6g. Overall, how satisfied have you been with the Office of Information Technology? Very Dissatisfied 3 2.9% Dissatisfied 6 5.8% Satisfied % Very Satisfied % No Response % 15 of 18

16 Section J: Customer Service (C.G. O'Kelly Library) During the spring 2015 semester, how often have you interacted with the C.G. O'Kelly Library? None % 1-3 times % More than 3 times % 7a. Please indicate your satisfaction with the level of service provided by the C.G. O'Kelly Library. Very Dissatisfied 0 0.0% Satisfied % Very Satisfied % No Response % 7b. Please indicate your satisfaction with the personnel in the C.G. O'Kelly Library. Very Satisfied % Very Satisfied % No Response % 7c. Please indicate your satisfaction with the accuracy of information provided by the C.G. O'Kelly Library. Very Dissatisfied 0 0.0% Satisfied % Very Satisfied % No Response % 7d. Please indicate your satisfaction with the helpfulness of the information provided by the C.G. O'Kelly Library. Very Dissatisfied 0 0.0% Satisfied % Very Satisfied % No Response % 7e. Please indicate your satisfaction with the process required to submit a request for services from the C.G. O'Kelly Library. Very Dissatisfied 0 0.0% Satisfied % Very Satisfied % No Response % 7f. Please indicate your satisfaction with the amount of time required by the C.G. O'Kelly Library to resolve your question or issue. Very Dissatisfied 0 0.0% Satisfied % Very Satisfied % No Response % 7g. Overall, how satisfied have you been with the C.G. O'Kelly Library? Very Dissatisfied 0 0.0% Satisfied % Very Satisfied % No Response % 16 of 18

17 Section J: Customer Service (Sponsored Programs) During the spring 2015 semester, how often have you interacted with the Office of Sponsored Programs? None % 1-3 times % More than 3 times % 8a. Please indicate your satisfaction with the level of service provided by the Office of Sponsored Programs. Satisfied % Very Satisfied % No Response % 8b. Please indicate your satisfaction with the personnel in the Office of Sponsored Programs. Satisfied % Very Satisfied % No Response % 8c. Please indicate your satisfaction with the accuracy of information provided by the Office of Sponsored Programs. Dissatisfied 3 2.9% Satisfied % Very Satisfied % No Response % 8d. Please indicate your satisfaction with the helpfulness of the information provided by the Office of Sponsored Programs. Satisfied % Very Satisfied % No Response % 8e. Please indicate your satisfaction with the process required to submit a request for services from the Office of Sponsored Programs. Very Satisfied % Very Satisfied % No Response % 8f. Please indicate your satisfaction with the amount of time required by the Office of Sponsored Programs to resolve your question or issue. Very Dissatisfied 2 1.9% Satisfied % Very Satisfied % No Response % 8g. Overall, how satisfied have you been with the Office of Sponsored Programs? Satisfied % Very Satisfied % No Response % 17 of 18

18 Section J: Customer Service (Registrar) During the spring 2015 semester, how often have you interacted with the Office of the Registrar? None % 1-3 times % More than 3 times % 9a. Please indicate your satisfaction with the level of service provided by the Office of the Registrar. Dissatisfied % Satisfied % Very Satisfied % No Response % 9b. Please indicate your satisfaction with the personnel in the Office of the Registrar. Very Dissatisfied % Satisfied % Very Satisfied % No Response % 9c. Please indicate your satisfaction with the accuracy of information provided by the Office of the Registrar. Dissatisfied % Satisfied % Very Satisfied 8 7.7% No Response % 9d. Please indicate your satisfaction with the helpfulness of the information provided by the Office of the Registrar. Dissatisfied % Satisfied % Very Satisfied 9 8.7% No Response % 9e. Please indicate your satisfaction with the process required to submit a request for services from the Office of the Registrar. Very Dissatisfied % Satisfied % Very Satisfied 7 6.7% No Response % 9f. Please indicate your satisfaction with the amount of time required by the Office of the Registrar to resolve your question or issue. Very Dissatisfied 2 1.9% Dissatisfied % Satisfied % Very Satisfied 7 6.7% No Response % 9g. Overall, how satisfied have you been with the Office of the Registrar? Dissatisfied % Satisfied % Very Satisfied 9 8.7% No Response % 18 of 18