POLICIES AND PROCEDURES

Transcription

1 POLICIES AND PROCEDURES

2 Section 1: General Information Welcome Advertising Alcohol Americans with Disabilities Act Animals Attendance Capacity Contracted Space Parameters Damages Decorations Drilling/Nails/Staples Emergency Stations Event Permit Exterior Doors Fog/Smoke Machine Freight Gratuities Helium Balloons House lighting, ventilation, or air conditioning Lobby Furniture Lost and Found Medical Personnel Parking Roof Access Security Service Contractors Smoking Tape Removal Valet Parking Vehicles Water Displays Section 2: Booking Policies Cancellations Conventions, Tradeshows, and Consumer Shows Event Manager Food and Beverage Policy Insurance License Agreement Meetings/Conferences Novelty Sales Sales Manager Ticketing for Public Events Meeting Planner s Checklist Section 3: Operational Policies Compressed Gas Delivery Storage and Return Shipping Electrical Services Labor Required Labor Table of Contents

3 Rate and Time Definitions Signs and Banners Sign and Banner Hanging and Equipment Sign and Banner Restrictions and Disclaimer Section 4: Exhibitor Information Booth Cleaning Cooking Demonstrations Decorating Services Decorators Exit Access Floor Covering Floor Plan Approval Policies Gasoline/Diesel Powered Vehicle and Equipment General Safety Requirements Gun and Knife Show Policy Hazardous Materials Loading Dock Policy Loading and Unloading Procedures Registration Utility Services Conditions and Regulations Ordering Services for Exhibits Payment Deadlines Service Order Forms Section 5: Audio-Visual/Computer Services Box Office Services Coat Check Equipment Rental & Misc. Rates Food and Beverage Services Housekeeping Services Ice and Water Service Locks and Keys Rigging Special Services Staging Trash Removal Valet Parking Services Section 6: Exhibition Halls Meeting Rooms Elevators and Escalators Room Capacities Floor Plans Services and Equipment Venue Specifications and Floor Plans

4 GENERAL INFORMATION Section 1

5 Welcome to the Congressman Solomon P. Ortiz International Center The Congressman Solomon P. Ortiz International Center (The Ortiz Center), managed by Spectra Food Services & Hospitality, a conference center and event venue creatively carved from historic dockside warehouses, regularly hosts a variety of trade shows, business meetings, social gatherings and weddings. We are Spectra, the experts in hosting and entertainment, providing our clients with solutions and services that amplify the customer experience. We pride ourselves on our superior service and client-focused approach, as we bring innovative solutions to your event. The Spectra team at the Ortiz Center simplifies any event planning needs with our in-house catering, audio/visual capabilities, event space and staffing for every occasion. The Ortiz Center offers a total of 73,805 square feet, with 16,555 square feet of ballroom /exhibit hall space, five individual conference room spaces totaling 7,250 square feet, varying in size from 580 square feet to 3,140 square feet and 50,000 square feet of flexible outdoor space, overlooking the beautiful ship channel and illuminated Harbor Bridge. Our goal at the Ortiz Center is to provide the ultimate in service and meeting facilities. This Ortiz Center Guide is designed to assist you in the basics for planning your event at the Ortiz Center. We re looking forward to a successful outcome. AIR CONDITIONING AND/OR HEATING We provide full air conditioning and/or heating during the event, 2 hours prior to and 1 hour after event hours only. Partial air conditioning and/or heating is provided on move-in or move-out times. Additional heat and air is available during move-in or move-out times for an additional fee. ADVERTISING Advertising for a specific event may not commence until a license agreement has been executed. Any advertising for an event at the Ortiz Center must have prior approval from Spectra, and should include the Ortiz Center logo. Art work can be obtained from your sales manager. ALCOHOL Alcoholic beverages must be purchased through Ovations Food Services, dba Spectra Food Services & Hospitality, who holds the liquor license for the Ortiz Center. Additional security may be required for events where alcohol is served. In compliance with state liquor laws alcohol may not leave the premise. The Ortiz Center will comply with responsible alcohol beverage service program rules. AMERICANS WITH DISABILITIES ACT (ADA) The Ortiz Center is a private event venue that is leased by various groups and individuals. We are sensitive to those with special needs and comply with the Americans with Disabilities Act (ADA). We ask all groups and individuals to comply with all provisions of the ADA when working with vendors in the production of their events. Our staff will happily work with you to assist patrons and address any questions or issues that arise. ANIMALS With the exception of ADA service animals or animals used as part of Ortiz Center approved exhibits (i.e. dog or cat shows) or activities (approved theatrical performances, etc), animals are not permitted in the Ortiz Center. The ADA defines a service animal as any guide dog, signal dog, or mini-horse individually trained to provide assistance to an individual with a disability. A written request must be presented to the General Manager or designee by no later than 30 days prior to the event. When any approved display includes pens or enclosures containing live animals, the following minimal provisions must be made. A protective coating such as plastic or visqueen must be used to protect all floors and any Ortiz Center equipment. Some type of absorbent (i.e. saw dust or fire retardant wood shavings) must be placed within the pens. Curbing or barricades must be provided to contain animals Animals must be supervised at all times Provide clean up and proper disposal of absorbents and waste Licensee will adhere to any and all other safety measures as required by the Ortiz Center. Animals are not permitted within 50 feet of any food service preparation or service area. The only exception to this is the use of ADA service animals.

6 Licensee is responsible for ensuring that any approved use of animals within the Ortiz Center is also in adherence to any and all applicable local, state and federal laws. HOUSE AUDIO SYSTEM The Ortiz Center staff or their designees are responsible for the house audio system and they must supervise any connection made to this system. If an outside vendor needs additional hook-up to the house sound, mixing boards, etc., there will be an additional fee assessed per room at the prevailing rates. The Ortiz Center does not have an assistive listening patch panel. ATTENDANCE CAPACITY Room Capacity is determined by Federal, State, and Municipal fire and safety regulations and enforced by Ortiz Center personnel. No one shall admit into the leased space, a larger number of persons that has been contracted for and can freely and safely move therein. Check with your Event Manager for the maximum room capacities. BANNERS/SIGNAGE To keep our beautiful Ortiz Center looking that way (and to keep each group's event separate and special) banners, signs, pictures, notices or advertisements may only be placed in locations approved in advance and hung by the Ortiz Center staff. BILLING/PAYMENT As a service to our customers, cash, check, Visa, MasterCard, Discover and American Express, are accepted for all payments. All exhibitors must pay in full at time of orders. All clients must pay their rental deposit according to the Ortiz Center Deposit Schedule. In order to reduce (or, hopefully, eliminate) bad debt write-offs, the Center reserves the right to request payment in advance for estimated additional costs beyond minimum rental. For your convenience and clarification, an Event Invoice summarizing rent, additional charges and any credits is prepared after each event. Final payment is due 10 days prior to the first move-in day. BOOTH CLEANING The Ortiz Center is the exclusive provider of booth cleaning. This service is available at an affordable per square foot rate and includes trash pick-up and vacuuming the booth carpet. Booth cleaning will be performed by Ortiz Center staff. Services can be ordered by exhibitors utilizing the forms available in the exhibitor packet on our website BULK TRASH We ask you to take responsibility for removal of bulk trash prior to, during, and after the show. Bulk trash items include crates, pallets, boxes, or any items not easily removed by a push broom or vacuum. All exhibitor trash is to be removed and cardboard is to be broken down and disposed of properly. Proper disposal vessels will be provided at your request on the show floor. Any costs incurred by the Ortiz Center for bulk trash removal will be charged to show management at the prevailing rate. In the case that an additional dumpster pull is required there will be a fee of $250 for the first dumpster pull and $200 for each additional dumpster pull. CONTRACTED SPACE PARAMETERS No event related equipment, freight, decorations, and miscellaneous items will be accepted prior to the commencement of the Licensee s contract. In addition, the aforementioned items must be removed from the Premises at the expiration of the Licensee s contract. Items left beyond this time will be treated as abandoned equipment and disposed of as the Ortiz Center sees fit. CONTRACTOR'S SERVICE EQUIPMENT AND MOTORIZED VEHICLES For the safety of our exhibitors and employees, (and to keep our Ortiz Center looking good) all lifts, forklifts, pallet jacks, etc. are restricted to ballroom and outside use and with prior notification and approval from the Ortiz Center General Manager. No liquid fuel powered vehicles should be operated inside the ballroom due to noise, air pollution and fire hazard and may only enter through the loading docks or Plaza ballroom doors and with prior notification and approval from the Ortiz Center General Manager. A protective coating such as plastic or visqueen must be used to protect all floors. Only rubber wheel non-motorized freight carts are allowed in all other areas of the center. COOKING (DEMONSTRATIONS) AND COMMERCIAL COOKING Cooking demonstrations or commercial cooking must be approved in writing by the Ortiz Center General Manager. Once permission is obtained, all cooking devices and operations shall comply with NFPA, Life Safety Code, 2000 edition. Cooking equipment shall be placed on a noncombustible surface, such as metal, hardwood board or glass and be separated from each

7 other by a minimum horizontal distance of 2 ft. Cooking is limited to back of house in the main kitchen and banquet service area. Countertop fryers not exceeding 288 square inches and single well may be used without the necessary ventilating hood and surface protection equipment provided there is two (2) ten (10) pound B.C. extinguishers positioned on each side of said fryer. All cooking appliances shall be listed by a NATIONAL TESTING AGENCY, i.e., Underwriters Laboratory or Factory Mutual. All cooking equipment shall have regulator(s) at appliance and gas cylinder(s). All supply lines (tubing or hoses) shall be lead-tight and in good repair. Hoses shall be listed for the type of product it supplies. CRATE STORAGE/BOOTH STORAGE Storage of any kind is prohibited behind the back drapes or display walls or inside display areas. All cartons, crates, containers, and packing materials that are necessary for re-packing shall be removed from the show floor. The ORTIZ CENTER inspects all exhibits to ensure compliance. Crates, packing materials, wooden boxes and other highly combustible materials may not be stored in the ORTIZ CENTER. Items such as brochures, literature, giveaways, etc., within the booths are limited to a one-day supply. Consideration will be given for the storage of crates outside of the Ortiz Center. DAMAGES The customer is responsible for all damages incurred as a result of your event. You will be informed of any damages which occur, after your event with written reports and photographs as soon as they are documented. A final walk-thru will take place at the conclusion of your event. DECORATIONS The method and location of special installations must be approved in advance by Ortiz Center management. Final approval will be determined after consideration of other building tenants occupying the space at the same time. It's just our way of making sure everybody has a successful, safe and cost-effective event. (Below are what may appear to be a long list of official do's and don'ts below. But please try to think of it as very, very specific advice from a good friend.) Decoration guidelines include the following: No one may tape, nail, tack or otherwise fasten to ceilings, painted surfaces, columns, walls or windows decorations of any kind. Decorations may not block doors, fire extinguishers, sprinklers, emergency equipment signage, emergency exits lighting systems, telephone banks, charging stations, information kiosks, and ATM machines All decorating materials must be constructed of flameproof material or treated with an approved fire retardant solution. Spot testing may be performed by the St. Charles Fire Marshal. No one may use adhesive-backed decals or stickers nor may they be distributed anywhere on the premises. "Glitter" and confetti may not be used in the building. Only Plant Professor personnel may move planters Only ORTIZ CENTER personnel may move lobby furniture, and other ORTIZ CENTER equipment in the public areas. Helium balloons are allowed in the Grand Ballroom and Meeting Rooms with a $100 deposit. If any balloons become loose & require retrieval by the ORTIZ CENTER staff, a $25 removal fee will be charged for the first balloon and $5 for each balloon thereafter. Helium balloons are allowed if assembled by a licensed and insured Balloon Artist. Said artist will be required to submit a $250 deposit, as well as a Certificate of Liability Insurance. For safety reasons, compressed gas cylinders used to inflate balloons must be properly secured to prevent toppling. All pools, decorative fountains, etc. must be waterproofed and may be tested by Ortiz Center Operations Department prior to installation. Show management will be responsible for removal and cleanup of any dirt, bark, mulch or similar materials used for decorating. Candles may be used only on tables when securely supported on substantial noncombustible bases so located as to avoid danger of ignition of combustible materials and only if approved in writing, by the Ortiz Center. The candle flame shall be protected and enclosed. Items that cannot be treated to meet requirements, such as, but not limited to, oilcloth, tarpaper, nylon, plastic cloth, and certain other plastic materials, are prohibited. DRILLING / NAILS / STAPLES Drilling, nailing or stapling into any Ortiz Center surfaces or equipment is strictly prohibited. Licensee will be billed for any damages resulting from non-adherence to this requirement.

8 EMERGENCY SITUATIONS In the event of a serious medical emergency, call 911 to report it immediately, and then dial 0 on any house phone to notify staff. The operator answering your call will follow up with the appropriate emergency services agency. EMT (FIRST AID) The Ortiz Center recognizes that the safety, health and well-being of our guests are our top priority. To deal effectively with emergency situations and protect public safety, the Ortiz Center reserves the right to schedule EMT services at our discretion. Factors influencing this decision include, but are not limited to, event type, attendance, and food and alcohol service. The Ortiz Center reserves the right to provide all necessary EMT personnel. EMT's will be billed on your final settlement at prevailing rates. EVENT ESTIMATES & WORK ORDERS For your clarification, our Sales and Event Managers will provide an Event Estimate and Work Order 30 days prior to your event. You will be asked to sign the Work Order and agree to the charges prior to your event. The Ortiz Center Staff will service your event based on the details out lined in the Work Order. EVENT FLOOR PLAN APPROVAL PROCESS: 1. One (1) copy of the event floor plan must be submitted to the Ortiz Center Event Management Department for review and approval at least 60 days prior to the first show day. The plans should be no smaller than 8 " x 11" in size, and should clearly show adjacent lobbies and exit ways. 2. After Ortiz Center Management review and approval, the Event Management Department will forward plans to the Fire Marshal for review and approval as required. 3. After review and approval, the Event Manager will return a stamped and approved set of plans to show management and to the official service contractor. The review process may take up to fourteen business days. 4. Floor plans must have an official signed and stamped by Ortiz Center Management and should not be published without this stamped approval. 5. The Fire Marshal approval of a floor plan is conditional. The final approval is given after an on-site inspection by field inspectors. 6. The Fire Marshal will not accept floor plans for events at the Ortiz Center that are directly submitted by show management or by service contractors. The Fire Marshal will only accept floor plans that have been approved by Ortiz Center Management. The Fire Marshal will not meet with show management or service contractor representatives unless Ortiz Center representatives arrange the conference. 7. If the final floor plan is different from the initially approved floor plan, it must be re-submitted, processed and approved before the first day of move-in. 8. All floor plans should clearly show the following: Name and date of the event Name of the area in use (e.g., North Exhibit Hall) Official service contractor Date of initial drawing and all revisions Labeled location of all exits Dimensions of all aisle widths Lobby and other public access layouts All contractor storage areas that will be maintained as on-site storage during exhibition hours. 9. Life safety guidelines for acceptable exhibit floor plans are as follows: A person should have to travel no more than 200 feet from any point in the hall to the nearest exit. Dead-end aisles may be no longer than 50 feet. All fire hose connections, extinguisher cabinets, and alarm call stations must be visible at all times. Any column located in an aisle must have a minimum of 10 feet clear passage on at least three sides of the column.

9 EVENT PERSONNEL (Non Ortiz Center Employees) The Center is committed to providing first-class customer service, maximum safety and effective cost controls. So we insist that show managers, exhibitors, and service contractors be responsible for the conduct of their employees, subcontractors, and subcontractors' employees. Any cost of repair for damages to the Ortiz Center's equipment that may be caused by their employees will be the responsibility of the Lessee. Employees not in compliance with Center policy may be barred permanently from the Ortiz Center. This includes the following: Restricted areas of the Center are labeled "Authorized Personnel Only" and are off limits to all personnel except authorized Center personnel. Unauthorized personnel found in restricted areas will be reported to the appropriate employer and may be subject to permanent dismissal from the Ortiz Center. Profane language and disorderly conduct are not permitted at any time. The use of alcoholic beverages in the workplace is strictly prohibited. The use of illegal drugs is strictly prohibited at all times. To maintain security, all event personnel including show and service contractor staff, exhibitor-appointed contract staff, temporary help, exhibitors and other workers affiliated with an event must enter and leave the Ortiz Center through the entrances and exits designated by Ortiz Center management and show management. EXTERIOR DOORS Exhibitors should only use entranceways designated for loading exhibit materials in and out. For security reasons, other exterior doors may not be propped open for any reason. Only hand carried items can be brought through the front glass doors. EXHIBITOR LIST AND EXHIBITOR PACKET An exhibitor list and sample exhibitor packet should be supplied to your assigned Sales Manager sixty (60) days prior to the event. The Ortiz Center service order forms (electrical, compressed air, and A/V, WiFi and telecommunications) are available online at OrtizCenter.com and should be included in the exhibitor kit provided to exhibitors by Show Manager. FOG/SMOKE MACHINES For public safety, fog/smoke machines are not allowed at the Ortiz Center. FOOD & BEVERAGE For health reasons and quality control, food and beverage services, including the Plaza and James Storm Pavilion, are provided exclusively by the Ortiz Center. The Ortiz Center provides banquet service, snacks, beverage service and concessions. No outside food/beverage is allowed. FOOD SAMPLES Food and beverage samples must not be greater than 2 oz. and must be manufactured, processed or distributed by the exhibiting firm and must be related to participation in the event. Sales of food & beverage items that are larger than 2 oz. in size & are designed for on-site consumption, may be permitted, but must be pre-approved by the Ortiz Center and are subject to a concessionaire buyout fee. Additionally all unsealed food products intended for sale requires a health permit. Securing of all necessary licenses and permits is the responsibility of the exhibitor. In some instances a permit may not be required for sampling. Exhibitors are responsible for complying with all St. Charles City & St. Charles County Health Department regulations regarding food sampling, storage, equipment, temperature, etc. If an exhibitor is not in compliance or does not obtain the proper licenses or permits, the Health Department can shut down the booth. Alcohol sampling is also limited to 2 oz samples and does not require a health permit. Exhibitors who plan to distribute samples must display a liquor license and have the presence of an ORTIZ CENTER bartender (2 hour minimum). Sale of alcoholic beverages by the drink is prohibited. Bottled wine which is sealed will be permitted for sale once the show promoter has secured a promoters permit from the City of St. Charles. Each individual vendor selling wine by the bottle must be listed on the promoter s permit. For public health reasons, restrooms may not be used as exhibitor clean-up areas. Costs associated with the disposal of trash, waste, grease, etc. from exhibitor sampling are the responsibility of the Licensee. Securing of all necessary licenses, permits, etc. is the responsibility of the exhibitor and/or Licensee. Exhibitors are responsible for complying with all St. Charles County Health Department regulations regarding food

10 sampling, storage, equipment, temperature, etc. If they are not in compliance or do not obtain the proper permits, the Health Department may shut down their booth. FOOD SHOWS Food Show Special Conditions Kitchen Access (not exclusive to LICENSEE, may be used simultaneously by LICENSOR), $1, for (12) hours to include: Use of ovens, fryers, & grill in main kitchen Use of cook tops in main kitchen Use of dishwasher in main kitchen Use of one (1) walk-in cooler (3) staff members for kitchen clean-up o Grease rendering, utilities, chemicals You will not be allowed to use: o Utensils, pans, pots, chaffers, or serving utensils Hot Box or Refrigerator Box rental $50.00/box Use of lower level back hallway for fryers (Fire Marshall does not allow fryers on show floor): Complimentary Electricity & equipment will be available at additional charge LICENSEE is responsible for protecting the wall, floor and table space surrounding fryers (Fire code requires a fire extinguisher on each side of the fryer) LICENSOR will provide the protective coverings for the wall, floor, and table spaces surrounding the fryers for a fee. Fire extinguishers are the responsibility of the LICENSEE. Cooking or cooking prep work on Convention Center carpeted areas must be covered with 3mm or greater visqueen plastic. LICENSEE will be billed for cleaning expenses on stained carpeted areas. All freezers and refrigerators must be provided by LICENSEE All utensils and cookware provided by LICENSEE All ice provided by the LICENSEE LICENSOR can provide ice for a fee of $20.00 per 10lb bag Food Show vendors are allowed to distribute sample sizes of food and beverage. FREIGHT/SHIPPING ALL SHIPMENTS RECEIVED PRIOR TO THE FIRST MOVE IN DAY AND STORED AFTER LAST MOVE OUT DAY AT ORTIZ CENTER WILL BE CHARGED A STORAGE FEE. PLEASE SEE SHIPPING FORM FOR RATES. Any items received more than 2 weeks prior to move in day will be refused. When ORTIZ CENTER is serving as the decorator all advanced & outbound shipping must be arranged through the carrier of your choice. Items sent directly to the ORTIZ CENTER on move in day will not incur a fee unless a forklift/pallet jack is required for movement. When an outside decorator is being used shipments made directly to the ORTIZ CENTER on a move-in day for an exhibit hall show must be routed to the attention of the show or contracted decorator. A representative MUST be present to receive all shipments. All equipment, freight, decorations, and miscellaneous items must be removed from the premises at the expiration of the Licensee s contract. Unless outbound shipping arrangements are made with ORTIZ CENTER when serving as the decorator, items left behind will be treated as abandoned and disposed of as the Ortiz Center sees fit. The ORTIZ CENTER is not responsible for lost or misplaced freight. The ORTIZ CENTER is not responsible for any materials left unattended. Please make sure to get the appropriate labels from the Exhibitor Services Coordinator or Event Manager before leaving packages unattended at the conclusion of the show. See document 17 A for Shipping & Storage Procedures GRATUITIES Services provided by Ortiz Center employees will be performed in a timely and efficient manner without the need for extra incentives. Our employees and subcontractors are not allowed to accept gratuities, and ORTIZ CENTER employees may not accept free samples or product giveaways. Please help us avoid embarrassing moments by refraining from offering gratuities or samples to employees or management representatives. If you feel this policy is not being followed, please contact our Director of Event Services at Any such communications will be held in strict confidence. HAZARDOUS MATERIALS LABELING For the safety of the public and all employees, OSHA requires that all containers of hazardous materials be labeled with the identity of the hazardous materials contained therein, and appropriate hazard warnings. Exhibitors displaying or using

11 hazardous chemicals must submit material Safety Data Sheets and manifests to the ORTIZ CENTER no less than (60) Days prior to move-in. HELIUM BALLOONS Helium balloons are allowed in the Grand Ballroom and Meeting Rooms with a $100 deposit. If any balloons become loose & require retrieval by the ORTIZ CENTER staff, a $25 removal fee will be charged for the first balloon and $5 for each balloon thereafter. Helium balloons are ONLY allowed in the Exhibit Hall if assembled by a licensed and insured Balloon Artist. Said artist will be required to submit a $250 deposit, as well as a Certificate of Liability Insurance. Helium balloons are not allowed to be displayed in the Pre-function/Foyer spaces of the ORTIZ CENTER. For safety reasons, compressed gas cylinders used to inflate balloons must be properly secured to prevent toppling. LIGHTING Full house lighting of all rented spaces are provided by the Ortiz Center for one hour prior to and during actual hours the event is open. Partial/work lighting is provided during move-in, move-out, and non-show hours when contracted. Full lighting is available upon request during these times, at a cost; a written request should be given to your Event Manager prior to the event. INSURANCE Each event is required to show proof of insurance. This insurance must be a minimum of $1,000,000 General Liability Umbrella policy and include the City of St. Charles, MO, the St. Charles County Convention and Sports Facilities Authority and Global Spectrum, L.C. as the additional insured. For the protection of the Customer and the Ortiz Center, the General Manager or his/her designee reserves the right to cancel the event upon failure of show management to provide verification of insurance within the specified period. As a courtesy and convenience, the ORTIZ CENTER does offer clients the option of purchasing insurance through Global Spectrum, L.C for $1.00/person. For more information about this helpful service, please contact your Event Manager. LASERS For public safety reasons, only Class I lasers shall be permitted. Class II or greater are prohibited within the building LOBBY FURNITURE Lobby furniture in the Ortiz Center will be permanently located in common areas for all our guests to use. If lobby furniture must be moved to accommodate an event in which these areas are not part of the contracted space, fees may apply. LOST AND FOUND You should bring all lost items to the Security office at the end of the event. The item will be tagged with the location found, along with the date, and who found the item. Lost items may be picked up at Security office. MOTORIZED LIFT OPERATION For the safety of employees and exhibitors, only trained ORTIZ CENTER Staff and Certified Union Riggers are allowed to operate motorized lifts and other material handling devices. Show Management operating their own equipment are responsible for damages occurring as a result of the use of the lift. All vehicles are subject to inspection and those that drip oil or other staining solutions will not be allowed into the Ortiz Center MOVABLE WALLS The movable walls in the exhibition halls and meeting rooms should only be installed and removed by ORTIZ CENTER personnel. MULTI-STORY EXHIBIT BOOTHS For safety reasons, exhibit booths that are multi-story or contain covered assembly areas, such as conference areas or theatres, must meet the following minimum life safety requirements: Each enclosed or covered area must be protected by an audible smoke detector. This includes storage closets built into the exhibit. Each enclosed or covered area must display a charged ABC type fire extinguisher with a minimum size of 10 lbs. Pending final approval, the maximum occupancy of the load-bearing area(s) in a multi-story exhibit shall be limited to one person per fifteen net square feet of floor space, not to exceed a total of twenty-five persons. This maximum occupancy shall be posted.

12 There should be at least two means of egress from each load bearing area(s) in excess of 200 square feet in a multistory exhibit or from each covered assembly area. A copy of the exhibit plans must be submitted to the ORTIZ CENTER no later than sixty (60) days prior to installation. The plans must be certified and sealed by a licensed structural engineer or licensed architect. These plans will be reviewed by the St. Charles Fire Marshal and the City Planning and Development Service Department for approval and permit processing. Exhibits may not be installed without approval and permit processing. NOVELTIES The ORTIZ CENTER retains all rights and permissions for the sale of merchandise and novelty items sold within the Ortiz Center and Ortiz Center premises. Merchandise and novelty products include, but are not limited to T-shirts, programs, pictures, records, tapes, books, and miscellaneous show promotion items. A Ortiz Center merchandise fee may be applicable. PACKAGE INSPECTION For your safety and security, cartons, package or other containers brought in or removed from the ORTIZ CENTER by show personnel, exhibitors or service contractors are subject to inspection. PARKING The Ortiz Center operates a parking lot on the premises with 1,200 premium spaces. Portions of the lot are available for rental by Ortiz Center clients depending upon the amount of building space contracted and dates parking spaces are needed. Your Sales Manager can provide additional information if you are interested in renting a portion of the parking lot adjacent to the ORTIZ CENTER. Motor home vehicles (RV's) and buses may use Parking Lot D for parking purposes only. Overnight parking on ORTIZ CENTER property is prohibited. Valet service is available at a fee for appropriate events at the Ortiz Center. Please consult your Event Manager for further information regarding Valet Service for your event PYROTECHNICS Any contractor that intends to use pyrotechnics in the Ortiz Center shall hold a valid federal license issued by the U.S. Department of the Treasury - Bureau of Alcohol, Tobacco and Firearms, for the use of "low explosives." A local license is also required. A copy of these licenses shall be provided to the Event Management Department at least one month prior to the event date. The use of pyrotechnics within the licensed area shall be approved by the Customer, who shall remain directly responsible to the ORTIZ CENTER for all activities as described in the License Agreement. A complete description of the pyrotechnic activity shall be prepared and submitted to the Ortiz Center 30 days in advance of the event and include the following information: Permit from St. Charles Fire Department. Plots showing exact location, type, and number of devices. Protective materials and equipment for activity. Location and number of fire extinguishers for activity. Schedule of activities, number of certified pyrotechnic operators, and their locations. Schedule for pre-show pyrotechnic test to be conducted in the presence of a St. Charles Fire Inspector. Pyrotechnic contractor shall provide a certificate of insurance to ORTIZ CENTER Management naming ORTIZ CENTER, Global Spectrum L.C. and its employees and City of St. Charles and their employees and the St. Charles County Convention and Sports Facilities Authority and its employees as additional insured. In addition to the above requirements the contractor must be licensed by the State of Missouri. St. Charles County Fire Department staff may be required to be on-site during the use of Pyrotechnics. These fees will be the responsibility of the Licensee at the prevailing rates and must be organized through ORTIZ CENTER. RIGGING Only Certified Union Riggers are allowed to rig anything in ORTIZ CENTER. Union Riggers must be coordinated through the ORTIZ CENTER Audio Visual Department at prevailing rates. For public safety reasons, ORTIZ CENTER management must approve all rigging. The ORTIZ CENTER reserves the right to retain consultants at the Customer's expense to review or verify rigging specifications. Nothing may be attached to any ORTIZ CENTER electrical or mechanical system. This includes ducts, electrical conduit or raceways, plumbing, acoustical baffles, or sprinkler pipes. Rigging may only be attached to structural members.

13 All rigging in the ORTIZ CENTER shall be in accordance with all national, state and local safety codes, including, but not limited to, OSHA, BOCA and ORTIZ CENTER policy. No rigging is allowed in the meeting rooms. ROOF ACCESS Proper care of Ortiz Center roof surfaces is vital in maintaining a leak free Ortiz Center that will prevent damage to exhibitors. Access to the roof requires the prior written approval of the Operator. An ORTIZ CENTER supervisor will be provided at prevailing rates. Access to the roof areas must be through designated locations. There will be no access to the roof areas via man-lift. All items placed on the roof must be labeled with the name of the event, as well as the name and booth number of the exhibitor. Penetrations of the roof surfaces are strictly prohibited. Any damages resulting from non-adherence to this requirement will be billed to the Licensee. All items placed on roof surfaces, including but not limited to satellite dishes, cabling, etc. must be removed by the end of move out, and done so with an ORTIZ CENTER supervisor present. All roof areas are No Smoking areas. ROOM CHANGEOVERS Ballrooms, meeting rooms and exhibition halls (used for meetings and/or banquets) shall be arranged in theater, classroom, conference, banquet, or reception style one (1) time. Changes to the original set will be charged based on costs associated with required labor. MOVE IN & MOVE OUT Move-in and move-out days will be charged at 1/2 of the daily rental rate. During move-in and move-out, the exhibition hall lighting level is set at 50%. Minimal Heating or air conditioning is provided during move-in or move-out. Additional lights, heat or air conditioning are available at the prevailing rate. The ORTIZ CENTER reserves the right to maintain sole control of the dock area during dock load in and out. Security staff may be required for everyone's safety at the prevailing rate SAFETY/FIRE CODE REQUIREMENTS The safety of all occupants of the ORTIZ CENTER is of primary concern. Any unsafe condition or activity should be immediately reported to ORTIZ CENTER Security and supervisory personnel of the responsible party for corrective measures Those provisions of the NFPA 101 Life Safety Code 1994 edition and the 2006 International Fire Code for public assembly facilities have been established as a standard for review of occupancies and events in the ORTIZ CENTER. The information contained in this outline is a summary of relevant provisions contained in these Codes as well as standard operating procedures established in cooperation with the Fire Marshal of St. Charles. 1. All curtains, drapes and decorations must be constructed of flameproof material, or treated with an approved flame proofing solution. (Treatment shall be renewed as often as may be necessary to maintain the flame proofing effect.) 2. All exits, hallways and aisles are to be kept clear and unobstructed at all times. 3. A 20 ft. roadway shall be maintained for fire equipment access to all parts of the building. 4. No part of a stairway, whether interior or exterior, hallway, corridor, vestibule, balcony or bridge leading to a stairway or exit, shall be used to in a manner that will obstruct its use as an exit or that will present a hazardous condition. 5. Storage of any kind is prohibited behind the back drapes or display walls or inside display areas. All cartons, crates, containers, and packing materials that are necessary for re-packing shall be removed from the show floor. The ORTIZ CENTER inspects all exhibits to ensure compliance. 6. Crates, packing materials, wooden boxes and other highly combustible materials may not be stored in the ORTIZ CENTER. Items such as brochures, literature, giveaways, etc., within the booths are limited to a one-day supply. Consideration will be given for the storage of crates outside of the Ortiz Center. 7. All outside displays that are under cover of the building roof or extension of the roof or porch area shall be governed by the same rules of an inside display.

14 8. No exit door shall be locked, bolted or otherwise fastened or obstructed at any time the ORTIZ CENTER is open to the public. Moreover, it shall be unlawful to obstruct, or reduce passageway or other means of egress. Additionally, all required exits shall be so located as to be discernible and accessible with unobstructed access thereto. 9. All sawdust and shavings shall be thoroughly treated with an approved flame-retardant product, stored and maintained in a manner approved by the Fire Marshal. Hay and straw are not allowed in the ORTIZ CENTER 10. Automobiles, RV s, boats, trucks, tractors, machinery and other motor vehicles utilizing flammable fuels, which are placed on display inside the ORTIZ CENTER shall have no more than 1/4 tank or five (5) gallons of fuel in the tank; all fuel tanks shall be locked or effectively sealed and at least one battery cable shall be disconnected from the ignition system. Ignition keys for vehicles on display shall be kept by a responsible person at the display location for removal of such vehicles from the building in event of emergency. Carpeting or visqueen must be placed underneath the vehicle for any possible leakage. 11. The use of liquefied petroleum gases inside building, tents or other areas is strictly prohibited, except for demonstration purposes when approved by the ORTIZ CENTER and the St. Charles Fire Marshal. Maximum LPG allowed for exhibition purposes is a 20 lbs cylinder. There may only be a maximum of 24 cylinders stored in the exhibit halls at any one time. In addition the cylinders must be evenly distributed throughout the hall or the number of cylinders shall be greatly reduced. 12. All trash and refuse shall be removed daily from the ORTIZ CENTER. 13. Provide and maintain approved fire extinguishing equipment in all areas as designated by the ORTIZ CENTER and the St. Charles Fire Marshal. 14. All standpipe and hose cabinets shall be kept clear and unobstructed at all times. 15. All hydrants and fire department connections shall be unobstructed at all times. 16. All electrical connections shall be in accordance with the Electrical Code. 17. All electrical cords, sound cable or other trip hazards shall be safeguarded 18. All appliances fired by natural gas shall be approved by the ORTIZ CENTER and the St. Charles Fire Marshal, and installed in accordance with NFPA 54 National Fuel Gas Code before being used. 19. The ORTIZ CENTER and the St. Charles Fire Marshal must approve the use of welding and cutting equipment for demonstration purposes. 20. Cylinders of compressed gases are prohibited unless approved by the Fire Marshal and secured according to requirements outlined in the 2006 International Fire Code. The ORTIZ CENTER and the St. Charles Fire Marshal shall check egress of the facilities before it is occupied for any use. If such inspection reveals that any element of the required means of egress is obstructed, inaccessible, locked, fastened, or otherwise unsuited for immediate use, admittance to the building shall not be permitted until necessary corrective action has been completed. 21. There shall be no obstruction blocking exit doors from the outside of the ORTIZ CENTER, such as vehicles parked in front of the doorways or barricades across sidewalks, etc. 22. No curtains, drapes or decorations shall be hung in such a manner as to cover any exit signs. 23. No vehicles shall be parked in fire lanes outside the ORTIZ CENTER. 24. No flammable liquid or material shall be used or admitted inside of the ORTIZ CENTER except by approval of the ORTIZ CENTER and the St. Charles Fire Marshal. Prohibited materials include, but are not limited to kerosene, motor fuel, explosives, cryogenic gases, etc. 25. No person shall cause or permit any open flame, candles, and torches, etc. to be used in any place of assembly, except that candles may be used on tables if securely supported on substantial noncombustible bases so located as to avoid danger of ignition of combustible materials and only if approved by the authority having jurisdiction. The candle flame shall be protected. 26. All cooking appliances shall be equipped with ventilating hoods and equipment as deemed necessary by the Fire Marshal and installed in accordance with the provisions of the City Building and Fire Codes. Cooking equipment shall be placed on a noncombustible surface, such as metal, hardwood board or glass and be separated from each other by a minimum horizontal distance of 2 ft. Countertop fryers not exceeding 288 square inches and single well may be used without the necessary ventilating hood and surface protection requirement, provided there are two (2) ten (10) pound B.C. extinguishers positioned on each side of said fryer. All cooking appliances shall be listed by a NATIONAL TESTING AGENCY, i.e., Underwriters Laboratory or Factory Mutual. 27. All cooking equipment shall have regulator(s) at appliance and gas cylinder(s). All supply lines (tubing or hoses) shall be lead-tight and in good repair. Hoses shall be listed for the type of product it supplies. 28. All aisles in the exhibit hall shall be maintained at a minimum of eight (8) feet clearance. 29. All covered structures in excess of one hundred (100) square feet in area shall be protected by an automatic smoke detection system approved by the Fire Marshal. 30. All floor plans submitted shall be totally representative of the halls, rooms, lobby and hallways and/or areas the events are held in, and include such as the location of manual pull stations, fire hose standpipe closet, exits, aisles, etc. SALES TAX

15 Customers need not obtain a temporary sales tax license in the state of Missouri. All sales taxes are remitted through the exhibitors place of business. SECURITY Security is a high priority for the Ortiz Center. The Ortiz Center management staff is committed to working closely with city, county, state and federal law enforcement and public safety and emergency management officials. ORTIZ CENTER exclusive in-house security reserves final rights to admit access of any personnel to any Ortiz Center space. Due to the current federal security climate, the Ortiz Center adheres to the International Association of Venue Managers security best practices as a guideline for security. During elevated security alerts, additional security costs incurred as a result of these best practices may be passed on to the customer. We provide 24-hour fire watch and building security. Security for the interior of the licensed space may be arranged through our exclusive security service. Contact your Event Manager regarding scheduling needs and pricing. The ORTIZ CENTER requires specific levels of staffing during move-in, move-out, and show hours to monitor traffic flow on the dock and freight elevators, whose costs will be passed on to the customer. Your Event Manager will schedule our inhouse exclusive Special Services staff for these purposes. The prevailing rate per hour will be charged, per guard with a 3- hour minimum No one other than an on-duty state, county and municipal law enforcement officer serving in their own official capacity or working for the ORTIZ CENTER may possess a weapon on Ortiz Center property. Anyone found to possess a weapon may be reported and prosecuted to the fullest extent of the law. SET UP INFORMATION In an effort to manage your event as efficiently as possible, no later than 60 days before the first day of the event, we require the Customer to provide for the ORTIZ CENTER's approval, one (1) copy of a full and complete floor plan for the event, and, if requested, furnish a description of all electrical, communications systems, and plumbing work. The Customer shall also provide the ORTIZ CENTER with all other information required by ORTIZ CENTER concerning the event such as room or hall set-ups, staging, and food and beverage requirements no later than 30 days before the first day of the event. SERVICE CONTRACTORS All Service Contractors are required to carry general liability, auto insurance and workmen s comp. Contact your event manager for minimum limits. Service Contractors (i.e. decorators, AV services providers, display companies, etc.) may only have access to the Ortiz Center for set-up and tear down in accordance with the dates and times specified in the License Agreement. Licensee is responsible for contracting enough move in/out time for set-up and tear down by Licensee s contractors. All service contractors must be identified with a badge while on-site. Any costs (i.e. damage, equipment rental, etc.) incurred by Licensee s service contractors will be the ultimate responsibility of the Licensee SMOKING For the benefit of our patrons, guests, exhibitors, and employees, and in compliance with Missouri state and local laws, the Ortiz Center is a non-smoking Ortiz Center. Smoking is not permitted anywhere within the ORTIZ CENTER. This includes the use of vapor/e-cigarettes. Smoking is allowed in designated outdoor areas of our premises that are located 50 feet away from any employee entrance. We are grateful for everyone s cooperation in preventing litter and inconvenience to others. Our goal is to create a pleasant and healthy environment for everyone. SOUND LEVELS Maintaining sound levels will make sure that none of our guests are disturbed or interrupted by other events. ORTIZ CENTER Management reserves the right to require sound levels to be lowered. TAPE REMOVAL Lessee or its general contractor is responsible for the removal of all tape and residue marks from the exhibit hall and prefunction floors. The repair cost for any damage caused to a surface by the use of inappropriate cleaning chemicals or tools will be billed to the Licensee. The use of high residue tape is prohibited on any carpeted, tiled, concrete or hardwood surface floors. Only low residue carpet tape (e.g., Polyken 105C or Renfrew #174) and low residue safety tape (e.g., Asiachem SST-736 or approved

16 equivalent). Tape or residue left on any surface will be removed by the ORTIZ CENTER and cost of removal will be billed at prevailing rates to the Licensee. TELEPHONE LINES Telephones are available for a nominal fee through the ORTIZ CENTER as a service to our clients. Long distance access is billed after the event. Telephone order forms for exhibitors are available through the ORTIZ CENTER. See our Service Order Form. House phones to contact the ORTIZ CENTER receptionist and make local calls are located on both levels of the ORTIZ CENTER. UTILITIES For safety reasons, installation of all utility services involving electrical, air, water, water drainage, or Internet / telephone connections must be performed by the ORTIZ CENTER. All electrical equipment must meet the approval rating of U.L. (Underwriter's Laboratory). The ORTIZ CENTER electrical equipment, such as extension cords, electrical panels, spotlights and fixtures are not to be removed by exhibitors, show managers, service contractors, or any other unauthorized persons. Violators will be assessed an appropriate charge for any removals. Under no circumstances shall distribution panels or mechanical equipment be blocked or access impedes. Floor boxes may not be accessed by anyone other than the Ortiz Center Personnel. UTILITIY SERVICES Exhibitors All service connections and overload protection equipment must be installed and removed by the ORTIZ CENTER. Any connections requiring 208v will require a 2 hour minimum charge for an electrician. All equipment and material furnished shall remain the property of the ORTIZ CENTER and shall be removed only by the Operations department at the close of the show. See enclosed order form for available electrical services. Booth power will be turned on 1-hour prior to each day s show and turned off 30 minutes after closing. Written requests should be made to the ORTIZ CENTER for installation of equipment with special voltage and/or other specialized power requirements. These requests should be received at least 30 days prior to the first scheduled move-in day. Rates quoted for booth connections cover the cost of bringing one electrical service connection to the back wall of the exhibit booth or other location determined convenient by the ORTIZ CENTER electricians. These rates do not include connecting equipment, wiring or taping electrical cords to meet safety requirements, special placement, or relocation of service; these services are available for an additional charge. Anything requiring 24-hour current must be ordered in advance and clearly marked on the Electrical Service Order Form. Orders will be processed and installed in a first-come, first-serve basis, or as we determine most convenient. Service will begin on the start date and end after the close of the show, unless special arrangements for early or late connection/disconnection have been made. If cancellation occurs before installation and more than 6 days prior to the first scheduled move-in day, a 90% refund will be given. If cancellation occurs before installation and in 6 days or less than the first scheduled move-in day, a 75% refund will be given. If cancellation occurs after installation or after the start of the first scheduled move-in day, no refund will be given. Non-exhibit and non-production use of the prefunction, ballroom, or meeting room permanent 120V electrical outlets is included in meeting room rental, subject to review. Electrical service for exhibit booth space, staging, lighting or other production lighting must be ordered through ORTIZ CENTER. All electrical equipment must be properly tagged or marked as to the type and amount of current, voltage, phase, frequency, horsepower, etc. The use of open clip sockets, latex or lamp cord wire, unapproved duplex or triplex attachment plugs is prohibited. All extension cords must be 120 Volt three pronged, grounded cords. All exposed non-current carrying metal parts of fixed equipment must be grounded. All equipment, regardless of power source, must comply with local, state, and national safety codes. The ORTIZ CENTER reserves the right to refuse any connection or equipment that is deemed unsafe. Obstructions blocking utility floor boxes are subject to relocation as necessary. The ORTIZ CENTER Operations department is authorized to cut floor coverings to permit installation of service unless otherwise directed. The ORTIZ CENTER cannot accept responsibility for voltage fluctuation or power failure due to temporary conditions beyond our control. For your protection, we advise installing a surge protector on all your computers and other sensitive equipment. We will not be responsible for damage or loss to any equipment, components, computer hardware, software or data, or injury to any person caused by the unauthorized

17 installation of any equipment, connection to service, or wiring of any equipment by persons other than ORTIZ CENTER house electricians. VALET PARKING Valet service is available for appropriate events at the Ortiz Center. Please consult your Event Manager to make arrangements for hosted or cash Valet Service for your event. VEHICLES Display Vehicles Vehicles, which are part of a display, are permitted within the exhibit halls. Licensee is responsible for ensuring that all such vehicles meet the following guidelines: Automobiles, trucks, tractors, boats, machinery and other motor vehicles utilizing flammable fuels, which are placed on display inside the ORTIZ CENTER shall have no more than 1/4 tank or five (5) gallons of fuel in the tank; all fuel tanks shall be locked or effectively sealed and at least one battery cable shall be disconnected from the ignition system. Ignition keys for vehicles on display shall be kept by a responsible person at the display location for removal of such vehicles from the building in event of emergency. If the vehicle is to be kept in the Ortiz Center overnight a set of keys must be left with the ORTIZ CENTER Security office. Keys to the vehicle will be locked in a safe in the office. Placement of display vehicles in carpeted areas requires the prior written approval of the General Manager or designee. Licensee must submit a written request by no later than 30 days prior to the event. If approved, these displays will require additional protection of the carpeted areas (i.e. visqueen, additional carpeting, etc ). Contact your Event Manager for details. For the safety of all exhibitors, employees, and guests, carts, forklifts, bicycles, etc. are not permitted on carpeted areas. No liquid fuel powered vehicles should be operated outside the exhibit halls due to noise, air pollution, and fire hazard. Forklifts are not permitted in the ballroom, pre-function space, or meeting rooms. Move-In / Move-Out Vehicles Vehicles are not permitted within the Ortiz Center for loading and unloading without the prior authorization of your Event Manager. All approved vehicles must be attended while in the Ortiz Center and may not have the motors running while stationary. All such vehicles must be removed prior to the opening of the event, and may not return until the event has closed and all attendees have vacated the area. Additional security personnel may be required. WATER DISPLAYS All fountains or other decorative water containers must be waterproof and of sufficient density to avoid leaks. Plastic must be placed underneath the display for additional protection. All water displays must be pre-approved by the General Manager or designee. WATER SERVICE (drinking) Water coolers are located throughout ORTIZ CENTER on both levels at no additional charge to the client. Water service for tables and or bottled water service is available at a minimal fee. To ensure timely, quality service, we ask that all orders for water service be placed in advance of your event. WATER, WASTE DISPOSAL, WARE WASHING No oils, combustibles, or any liquids other than water may be poured in the ORTIZ CENTER drainage or sewer systems. No tools, machines, cookware, or any other items may be emptied, washed, or rinsed in ORTIZ CENTER restrooms. Fountains, aquariums, cookware, pools, etc., may not be filled from ORTIZ CENTER restrooms or janitors' closets. For water fills or drains, please fill out the order form in the exhibitor packet. WELDING For public safety, and to protect our Ortiz Center, the use of welding equipment and cutting equipment as part of an exhibitor must be specifically approved on an individual basis by the ORTIZ CENTER and the St. Charles Fire Marshal before any cutting or welding can be conducted, the following requirements must be adhered to: 1. Cutting and welding equipment must be in good repair. 2. No combustible or flammables within thirty-five (35) feet of work site. 3. When thirty-five (35) feet cannot be obtained, protected covers, fire resistant shields or guards may be used. 4. All wall and floor openings within thirty-five (35) feet of the site location be tightly covered to prevent the passage of spark to adjacent areas. 5. Cylinders contacting compressed gasses for use at the site shall not be charged in excess of one half (1/2) their maximum capacity. Total gas capacity of cylinders is limited to twenty-five hundred (2500) cu ft.

18 6. Cylinders located at the site shall be connected for use, except that enough additional cylinders may be stored at the site to furnish approximately one day's consumption of each use. Other cylinders shall be stored in an approved storage area.

19 BOOKING POLICIES Section 2

20 CANCELLATION We want your event to succeed and will work with you to avoid a cancellation situation. Please refer to your executed license agreement for cancellation policy. CONVENTIONS, TRADESHOWS, AND CONSUMER SHOWS Typically, conventions, consumer shows, tradeshows, and some meetings are booked several years in advance. Please make certain the deposit schedule, as outlined in your executed license agreement, is followed. License agreements and deposit requirements for tradeshows, meetings, or consumer shows booked less than six months before the event will be determined at the time a commitment is made to use Ortiz Center space. Rental spaces used for the purpose of exhibits are not inclusive of equipment, such as table and chairs. Please refer to sections 4 and 5 on Services and Equipment and Exhibitors for a sample listing of available equipment and sample order forms. EVENT MANAGER Following the execution of your license agreement, an Event Manager will be assigned to your event. The Event Manager is your chief operational liaison with the Ortiz Center throughout the event process, from early planning to final bill settlement. The Event Manager will assist in planning, inform you of costs, help coordinate food and beverage service, and be onsite during the event. Our Event Managers have complete decision making authority regarding the Ortiz Center Ortiz Center, staff, and equipment, and are committed to helping your event succeed. Please forward any draft material to your Event Manager for review and suggested changes. Your exhibit floor plan and/or staging diagrams must be approved by the Director of Event Services prior to reserved ticket sales, booth rentals, or similar actions. We recommend adding your Event Manager to any event-related mailing lists to monitor items relating to the Ortiz Center. FOOD AND BEVERAGE SERVICE The Ortiz Center is the exclusive food and beverage services provider and can serve anything from elegant hors d ouevres and full course banquets to quality concessions. Food and beverages may not be brought onto the premises to be sold, used, or given away without the written consent of the Ortiz Center. To inquire about food and beverage services, contact the Food and Beverage Department. INSURANCE All events in the Ortiz Center require certain types of insurance. Please refer to your license agreement for insurance requirements or ask your Sales Manager for more information. LICENSE AGREEMENT The License Agreement is your contract with the Ortiz Center to provide specified facilities and services on the dates of your event. Your assigned Sales Manager will draft the appropriate license agreement, which is a binding contract once it is signed and executed. MEETINGS/CONFERENCES Meeting room rental includes the initial setup and tear-down of the room set, including tables, chairs, a skirted head table, one lectern, daily cleaning for multi-day events, and complimentary water coolers in the room. Additional setup costs, including changeovers and alterations to original room setup, will apply. NOVELTY SALES The Ortiz Center reserves the exclusive right to novelty sales in the Ortiz Center. Please notify your Event Manager in advance of possible novelty sales; a fee may be assessed. SALES MANAGER A Sales Manager from the Ortiz Center is assigned to your event. Your Sales Manager will help you find and hold space and dates for your event. They can also provide a proposal with rental and food and beverage cost estimates, and will draft and execute a license agreement. Your Sales Manager is your initial contact regarding our Ortiz Center, policies, services, and costs. Prior to the conclusion of your event, please be sure to check with your initial sales manager to see about securing dates for your next event.

21 TICKETING FOR PUBLIC EVENTS If there is an admission charge to any event, the use of Ortiz Center Ticket Takers and Box Office personnel is required. Unless otherwise agreed to in writing, the ORTIZ CENTER shall provide all ticket and/or box office services for Licensee in connection with the Event. The ORTIZ CENTER shall have complete control over the ordering, sale and distribution of tickets for the Event, as well as complete control over the box office, which will sell tickets to the Event only on the day of the Event, unless prior arrangements have been agreed to in writing by the parties hereto. The ORTIZ CENTER shall have complete and sole custody and control of any and all monies received from the sale of tickets. The ORTIZ CENTER shall collect: 1. Five cents ($0.05) for each ticket printed plus the prevailing hourly labor fees for box office supervision and ticket seller(s) services, as such rate is established by the ORTIZ CENTER in its reasonable discretion. 2. A Ticketing Fee of 10% of gross ticket sales will be assessed. Consult your Event Manager about the ticketing options that will serve you best. MEETING PLANNER S CHECKLIST Once you have signed and returned your license agreement and first deposit, the account will be turned over to our Event Services Department. At that time you will be assigned an Event Manager who will work with you in the logistical planning of your event activity. Although you may continue to have dialogue with your Sales Manager (modifying space needs, etc.), the Event Manager will be your primary point of contact with the Ortiz Center and will serve as your liaison for all Ortiz Center related services (i.e. room set requirements, event security & staffing, utilities, parking, HVAC, etc.) If you have food functions that require a catering manager, one will be assigned and will work with the event manager to detail your event. The Event Manager can also assist you in working with our in-house service providers for marketing, A/V, and telecommunications, if needed. This checklist is designed to assist you in your planning process. Adhering to this schedule is critical to ensuring a successful event Months Out Provide a copy of your previous meeting s (i.e. last year s annual meeting) event resumes to your Event Manager. Place your Event Manager and Catering Sales Manager on your mailing list. Review Ortiz Center Rules & Regulations. Request service order forms for inclusion in your Exhibitor Service Kits, if needed. Provide information on any potential outside service suppliers to your Event Manager, such as: o Meeting Planner o Exposition Service Contractor / Decorator o Security Consultant o AV / Production Company o Transportation o Registration 3-6 Months Out Schedule a site visit / planning meeting with your Event Manager. Submit a preliminary exhibitor service kit and exhibitor list to your Event Manager for approval. Submit two (2) copies of your preliminary exhibit and registration floor plans to your Event Manager for approval. Once approved, a Fire Marshal stamped copy will be returned to you for your files. This should be done prior to selling any booth space. Discuss preliminary food and beverage needs with your Catering Sales Manager. 2 Months Out Submit your Preliminary Event Resumes (schedule of events and setup requirements) to your Event Manager for review. Submit a copy of your Exhibitor Service Kit. Discuss your event security and staffing needs (including First Aid) with your Event Manager. Submit rigging plans to your Event Manager for consideration. Discuss your transportation plan (buses, shuttles, parking, etc.) with your Event Manager.

22 Submit your utility services requests as directed on the order form, with a copy to your Event Manager. Submit your telecommunications requests to our IT manager, with a copy to your Event Manager. Lock in equipment rental rates with your Event Manager. 21 Days Out Submit your Final Event Resumes to your Event Manager (Due 21 days prior to move in). Event Resumes should include no less than the following. o Final Floor Plans (exhibits, registration, large productions, etc.) o Final Exhibit Hall Schedule (move in, carpet laying, final walk through, show hours, daily cleaning times, move out) and any set up requirements o Final Meeting Room & Ballroom schedule and setup requirements o Any other ancillary service or equipment requests (scissor lift request, over night lights, extra A/C for move in, etc ) o Finalize your event security and staffing plan with your Event Manager. Subject to approval by the Security Manager. Certificate of Insurance is due 30 days prior to move in. Schedule pre-convention and post-convention meetings with your Event Manager. 10 Days Out Payment in full is due 10 days prior to move in. 3 Days Prior to Move In Guarantee guest count for food & beverage services with your Catering Sales Manager. At Pre-Con: o Review Final Event Schedule o Discuss any last minute modifications o Receive Keys Needed for event Post Event Activities Post-Convention Meeting

23 OPERATIONAL POLICIES Section 3

24 COMPRESSED GASES Compressed flammable gases are prohibited inside Ortiz Center without the prior written approval of the General Manager and the Fire Marshal. This includes acetylene, hydrogen, propane and butane. All requests to use such gasses must be submitted to your Event Manager by no later than 30 days prior to the event. Vehicles or equipment fueled by LP gas, such as forklifts, may be used during move in and move out only. The vehicles may not be operated during event hours. Vehicles used must comply with NFPA # 58 regarding the storage, handling, transportation, and use of LP-Gas.. ELECTRICAL SERVICES All service connections and overload protection equipment must be installed and removed by the Ortiz Center s Department of Operations. All equipment and material furnished shall remain the property of the Ortiz Center and shall be removed only by the Department of Operations at the close of the show. Written requests should be made to your Event Manager for installation of special equipment requiring company engineers or technicians for assembly, servicing, preparatory work and operation without Ortiz Center electricians. Such arrangements require the written permission of the ORTIZ CENTER General Manager. Non-exhibit and non-production use of the pre-function, ballrooms or meeting room s permanent 120 V electrical outlets is included in meeting room rental, subject to review. Electrical service for exhibit booth space, staging, lighting or other production lighting must be ordered through ORTIZ CENTER. All electrical equipment must be properly tagged or marked as to the type and amount of current, voltage, phase, frequency, horsepower, etc. The use of open clip sockets, latex or lamp cord wire, unapproved duplex or triplex attachment plugs is prohibited. All extension cords must be 120 Volt three pronged, grounded cords. All exposed non-current carrying metal parts of fixed equipment must be grounded. All equipment, regardless of power source, must comply with local, state, and national safety codes. All power must be obtained from the Ortiz Center. Rates quoted for all booth connections cover the cost of bringing one electrical service connection to the back wall of the exhibit booth or other location determined convenient by the Ortiz Center electricians. These rates do not include connecting equipment, wiring or taping electrical cords to meet safety requirements; these services are available at nominal costs. Anything requiring 24-hour current must be ordered in advance and clearly marked on the Electrical Service Order Form. The Ortiz Center reserves the right to refuse any connection or equipment that its electricians deem unsafe. LABOR The Ortiz Center maintains an open loading dock policy, which provides both show management and exhibitors significant freedom to unload equipment from trucks, and to set up and dismantle exhibits and other show equipment. Events that use a decorator should be aware of how the decorator contract may affect the exercise of this policy. See Loading Dock Policy under Exhibitor Information for details. REQUIRED LABOR There may be certain instances where the use of Ortiz Center employees or union labor is required. ORTIZ CENTER management must give prior approval before using any temporary labor at ORTIZ CENTER. See our website or contact your event Manager for current rates. Box Office: Exclusively responsible for all activities in regard to the box office, including, but not limited to ticket personnel and ticket sales revenue.

25 Cashiers: Electricians: Engineers: Guest Services: Maintenance: Parking: Rigging: Security: Exclusively responsible for set-up and operation of all tickets sales activities. Exclusively responsible for all electrical service connections and the installation and dismantling of anything that uses electricity as a power source, and distribution of power to multiple sources. Exclusively responsible for the installation of all utility connections (water and drain) to exhibits, for climate control within the Ortiz Center, and for maintaining HVAC, plumbing, and other mechanical systems. Exclusively responsible for ticket taking, badge checking, controlling access, seating patrons, and informing and assisting customers. Exclusively responsible for the set-up and tear down of Ortiz Center equipment such as tables, chairs, and risers. Maintenance personnel perform daily general cleaning of the Ortiz Center; additional maintenance labor charges apply to turnovers, booth cleaning, and more frequent or extensive housekeeping services. Exclusively responsible for parking lot attendants, security and valet services. Exclusively responsible for installation and removal of any sign, banner, or decoration from the building. Exclusively responsible for all security including but not limited to: dock, building, parking lot, and all event security. RATE AND TIME DEFINITIONS Straight Time In general, all ORTIZ CENTER labor is billed to clients on a straight time basis, based on the schedule of labor rates provided in this document. Premium Time Minimum Call Changeovers Some situations may call for a premium time rate at certain hours. Your Event Manager is aware of your need to contain costs and will work with you to schedule jobs on a straight time. All ORTIZ CENTER labor is subject to a minimum call - a fixed minimum of paid hours - in cases where workers must be called in exclusively for your event; management makes every attempt to schedule labor on a multiple job basis to avoid minimum call expenses. Any time an existing room set-up must be changed during the event, a changeover fee will apply. This is based on the labor hours needed to complete the changeover, plus applicable equipment charges. This policy does not apply to changeovers for food functions. Please consult your Event Manager regarding changeover costs before firmly establishing your meeting schedule.

26 SIGNS AND BANNERS Signs and Banners can be obtained through the Ortiz Center s Signage Partner, Goellner Printing at ( ). Handwritten signs are not permitted in the Ortiz Center. SIGN AND BANNER HANGING AND EQUIPMENT Only rigging labor or ORTIZ CENTER labor scheduled by the Ortiz Center may affix signage and banners to the convention center premises. Please consult your Event Manager for more detailed information about sign and banner hanging labor and equipment costs. Sample order forms are located under Section 4 on Exhibitor Information. Labor and equipment costs for all exhibit hall signage are divided among show management and all exhibitors who have ordered such signage. Show Management s portion of the labor and equipment expenses will be reflected on the final invoice. SIGN AND BANNER RESTRICTIONS AND DISCLAIMER Free standing signs, easels, banners, decorations and similar materials may be used and should be placed so they do not cause a traffic or fire hazard. Signs may not be taped, nailed, stapled, hung or affixed to any surface at the Ortiz Center. Adhesive labels, decals, and similar promotional items may not be used or distributed in the building. Painting is not permitted within the building or outside of the building or in the parking lot. Holes may not be drilled, cored, or punched, and fasteners may not be attached to the floor or walls without prior written approval of the Director of Operations. All work must be done by Ortiz Center personnel or under their direction. Damage or expenses resulting from practices contrary to these policies will be charged to show management (see your license agreement for further information). The Ortiz Center is not liable for any accidents caused by any banner or signage. We reserve the right to alter any of these procedures in consideration of weather, traffic, or safety conditions.

27 EXHIBITOR INFORMATION Section 4

28 BOOTH CLEANING ORTIZ CENTER offers exclusive exhibitor booth cleaning services to all shows. Booth cleaning will be performed by ORTIZ CENTER staff. Services can be ordered by exhibitors utilizing the forms available in the exhibitor packet on our website. Sample forms are located in this section of the procedures document. COOKING DEMONSTRATIONS Cooking demonstrations or commercial cooking must first be approved in writing by Ortiz Center management. Once permission has been obtained, the following policies should be adhered to: All cooking devices and operations shall comply with NFPA, Life Safety Code 2000 edition. All cooking appliances shall be equipped with ventilating hoods and equipment as deemed necessary by the Fire Marshal and installed in accordance with the provisions of the City Building and Fire Codes. Cooking equipment shall be placed on a noncombustible surface, such as metal, hardwood board or glass and be separate from other equipment by a minimum horizontal distance of 2 feet. Countertop fryers not exceeding 288 square inches and single well may be used without the necessary ventilating hood and surface protection equipment provided there is two (2) ten (10) lb. B.C. extinguishers positioned on each side of said fryer. All cooking appliances shall be listed by a NATIONAL TESTING AGENCY, i.e., Underwriters Laboratory or Factor Mutual. All cooking equipment shall have regulator(s) at appliance and gas cylinder(s). All supply lines (tubing or hoses) shall be lead-tight and in good repair. Hoses shall be listed for the type of product it supplies. DECORATING SERVICES PROVIDED BY ORTIZ CENTER Ortiz Center offers limited decorating services to show organizers. ORTIZ CENTER maintains an inventory of approximately x10 booths in the color scheme of Hunter Green and White to coordinate with the center s color scheme. Booth packages include 3 side drapes and 8 back drape, 1 skirted table, two chairs and a wastebasket. Aisle and booth carpeting is also available. DECORATORS Show Organizers may use the decorator of their choice. However, if the decorator is not ORTIZ CENTER or a decorator that employs union labor, any costs incurred because of a labor dispute may be passed on to the show organizer. Exhibitors may perform all setup/teardown of their booth, display and/or product materials (including the use of power tools) subject to safety policies established by the Convention Center. However, shows which have contracted with an outside decorator may be bound by terms of that contract, including restrictions on Exhibit Appointed Contractors, and it is show management s responsibility to inform exhibitors accordingly. In addition, there may be certain instances where the use of Ortiz Center employees or union labor is required. ORTIZ CENTER management must give prior approval before using any temporary labor at ORTIZ CENTER.. EXIT ACCESS Exit signs must be visible at all times. If determined, a booth or booths blocks visibility of exit sign(s), the contractor will be required to provide temporary signage. Access to restrooms, public food stands, janitor and utility closets, etc. should be maintained at all times. FLOOR COVERING Displays including, but not limited to, those utilizing soil, humus, water or other landscaping materials and displays containing live animals must take appropriate steps to protect the Ortiz Center surfaces and

29 equipment. A protective coating must be used on the floor, such as heavy plastic, visqueen or similar strength material. Displays containing glitter, confetti, sand, dirt, moss, mulch, or any similar item are not permitted in any carpeted areas. FLOOR PLAN APPROVAL POLICIES 1. One (1) copy of the event floor plan must be submitted to the ORTIZ CENTER Event Management Department for review and approval at least 60 days prior to the first show day. The plans should be no smaller than 8 " x 11" in size, and should clearly show adjacent lobbies and exit ways. 2. After ORTIZ CENTER Management review and approval, the Event Management Department will forward plans to the Fire Marshal for review and approval. 3. After Fire Marshal review and approval, the Event Manager will return a stamped and approved set of plans to show management and to the official service contractor. The review process generally takes between three and four weeks. 4. Floor plans must have an official signed and stamped approval from both ORTIZ CENTER Management and the Fire Marshal, and should not be published without this stamped approval. 5. The Fire Marshal approval of a floor plan is conditional. The final approval is given after an on-site inspection by field inspectors. 6. The Fire Marshal will not accept floor plans for events at the ORTIZ CENTER that are directly submitted by show management or by service contractors. The Fire Marshal will only accept floor plans that have been approved by ORTIZ CENTER Management. The Fire Marshal will not meet with show management or service contractor representatives unless ORTIZ CENTER representatives arrange the conference. 7. If the final floor plan is different from the initially approved floor plan, it must be resubmitted, processed and approved before the first day of move-in. 8. All floor plans should clearly show the following: Name and date of the event Name of the area in use (e.g., North Exhibit Hall) Official service contractor Date of initial drawing and all revisions Labeled location of all exits Dimensions of all aisle widths Lobby and other public access layouts All contractor storage areas that will be maintained as on-site storage during exhibition hours. 9. Life safety guidelines for acceptable exhibit floor plans are as follows: A person should have to travel no more than 200 feet from any point in the hall to the nearest exit. Dead-end aisles may be no longer than 50 feet. All fire hose connections, extinguisher cabinets, and alarm call stations must be visible at all times. Any column located in an aisle must have a minimum of 10 feet clear passage on at least three sides of

30 the column. GASOLINE AND DIESEL POWERED VEHICLES AND EQUIPMENT These include, but are not limited to, automobiles, boats, recreation vehicles, lawn mowers and other power equipment. Before space is assigned, a floor plan showing vehicle displays must be submitted to the Ortiz Center. All vehicles on display inside the Ortiz Center shall have no more than ¼ tank or (5) gallons of fuel in the tank; all fuel tanks shall be locked or effectively sealed and at least one battery cable shall be disconnected from the ignition system. Ignition keys for vehicles on display shall be kept by a responsible person at the display location for removal of such vehicles from the building in the event of an emergency. If the vehicle is to kept in the Ortiz Center overnight a set of keys must be left with the ORTIZ CENTER Security office. Keys to the vehicle will be locked in a safe in the office. Carpeting or visqueen must be placed underneath the vehicle for any possible leakage. For the safety of all exhibitors, employees, and guests, carts, forklifts, bicycles, etc, are not permitted on carpeted areas. The only personnel allowed to operate the ORTIZ CENTER s scissor lifts are ORTIZ CENTER trained employees and Union Riggers. No liquid fuel powered vehicles should be operated outside the exhibit halls due to noise, air pollution, and fire hazard. Forklifts are not permitted in the ballroom, pre-function space, or meeting rooms. Move-In / Move-Out Vehicles Vehicles are not permitted within the Ortiz Center for loading and unloading without the prior authorization of your Event Manager. All approved vehicles must be attended while in the Ortiz Center and may not have the motors running while stationary. All such vehicles must be removed prior to the opening of the event, and may not return until the event has closed and all attendees have vacated the area. Additional security personnel may be required. GENERAL SAFETY REQUIREMENTS Fire and Safety Requirements The provisions of the National Fire Protection Association (NFPA) 101 Life Safety Code 2000 edition and the NFPA Fire Prevention Code, 2000 edition for public assembly facilities have been established as a standard for review of occupancies and events in the Ortiz Center. The information contained in this outline is a summary of relevant provisions contained in these Codes as well as standard operating procedures established in cooperation with the Fire Marshal of the City of St. Charles. a) All curtains, drapes and decorations must be constructed of flameproof material, or treated with an approved flame proofing solution. (Treatment shall be renewed as often as may be necessary to maintain the flame proofing effect.) b) All exits, hallways, and aisles are to be kept clear and unobstructed at all times. c) A 20 foot roadway shall be maintained for fire equipment access to all parts of the building. d) No part of a stairway, whether interior or exterior, hallway, corridor, vestibule, balcony, or bridge leading to a stairway or exit, shall be used in a manner that will obstruct its use as an exit or that will present a hazardous condition. e) Storage of any kind is prohibited behind the back drapes or display walls or inside display area. All cartons, crates, containers, and packing materials that are necessary for re-packing

31 shall be removed from the show floor. The ORTIZ CENTER inspects all exhibits to ensure compliance. f) Crates, packing materials, wooden boxes and other highly combustible materials may not be stored in the ORTIZ CENTER. Consideration will be given for the storage of crates outside of the Ortiz Center. g) All outside displays that are under the cover of the building roof or extension of the roof or porch area shall be governed by the same rules of an inside display. h) No exit doors shall be locked, bolted, or otherwise fastened or obstructed at any time the ORTIZ CENTER is open to the public. Moreover, it shall be unlawful to obstruct or reduce passageway or other means of egress. Additionally, all required exits shall be so located as to be discernible and accessible with unobstructed access thereto. i) All sawdust and shavings shall be thoroughly treated with an approved flame-retardant product, stored and maintained in a manner approved by the Fire Marshal. Hay and straw are not allowed in the Ortiz Center. j) Compressed cylinders shall be used, handled and stored in accordance with applicable fire code requirements. The 1997 Uniform Fire Code is not applicable. k) No unauthorized persons are to alter, remove, deface or tamper with any required fire safety equipment contained with the Ortiz Center. These items include the fire sprinkler system, fire alarm system, emergency lights or exit signs, portable fire extinguishers, exit doors, or other related safety equipment. l) The use of Liquefied Petroleum Gases (LPG) inside building, tents or other areas is strictly prohibited, except for demonstration purposes when approved by the ORTIZ CENTER and the City of St. Charles Fire Marshal. Maximum LPG allowed for exhibition purposes is a 16- oz. non-refillable cylinder. There may be a maximum of 24 containers stored in any one location. m) All standpipe and fire hose cabinets shall be kept clear and unobstructed at all times. n) All hydrants and fire department connections shall be unobstructed at all times. o) The ORTIZ CENTER along with City of St. Charles Fire Marshal shall check egress of the facilities before it is occupied for any use. If such inspection reveals that any element of the required means of egress is obstructed, inaccessible, locked, fastened, or otherwise unsuited for immediate use, admittance to the building shall not be permitted until necessary corrective action has been completed. p) There shall be no obstruction blocking exit doors from the outside of the ORTIZ CENTER, such as vehicles parked in front of doorways or barricades across sidewalks, etc. q) No curtains, drapes, or decorations shall be hung in such a manner as to cover any exit signs. r) No vehicles shall be parked in fire lanes outside the Ortiz Center. s) No person shall interfere with the City Fire Rescue Department when performing emergency and non-emergency functions at the ORTIZ CENTER. All orders issued by a member of the Fire Rescue Department shall be obeyed immediately. t) No overcrowding of any area of the ORTIZ CENTER will be allowed. Persons shall not be in excess of posted occupant loads, nor can persons stand in aisles, or block exits. u) The City Fire Chief or Fire Marshal has the authority to require Fire Rescue personnel to stand-by during certain events at the ORTIZ CENTER. v) Explosives and blasting agents shall be prohibited. Ammunition and pyrotechnics may be allowed under certain conditions: but only with the advance approval of the Ortiz Center and the St. Charles Fire Marshall s Office. If pyrotechnic materials are used/fired within the building a Fireworks Permit will be required with the following parameter: 1) 15-day minimum application period (State Law) 2) Licensed explosive handler required 3) $1,000,000 liability insurance

32 Written authorization from Ortiz Center General Manager and the City of St. Charles Fire Marshal is required for the following: Exhibit booths which have enclosed ceilings, upper decks or any large overhead advertising device in excess of 100 square feet; these require the use of perforated or porous materials that will not obstruct fire sprinkler protection. The City of St. Charles Fire Marshal requires such booths to be equipped with portable fire extinguishers, as well an automatic smoke detection system. Display and operation of any heater, heat producing or open flame devices such as barbeques, candles, lanterns, torches, fireplaces, etc. Candles may be used on tables if securely supported on substantial noncombustible bases so located as to avoid danger of ignition of combustible materials and only if approved by the authority having jurisdiction. The candle flame shall be protected. Display and operation of any electrical, mechanical, or chemical devices which may be deemed hazardous by the City of St. Charles Fire Marshal. Use or storage of flammable liquids, compressed gas, or dangerous chemicals. GUN AND KNIFE SHOW POLICY ORTIZ CENTER or approved security required at each entrance of the show to check all firearms and apply straps if necessary. ORTIZ CENTER security to be roaming the parking lot to ensure no reselling of items. Sales outside of the building proper shall not be allowed. ORTIZ CENTER or approved overnight security required. All Guns must be unloaded, zip tied and the magazines removed (including firearms of concealed carry permit holders). All ammo must be in sealed containers and placed at the back of the booth. No loaded magazines allowed in the show. Carts, dollies and other devises used to carry trade items cannot be brought into the show except by dealers. No firearm or explosive device that has been declared illegal by the Federal Government, State of Missouri, St. Charles City or County shall be brought to the Show by either an exhibitor or the public. Illegal weapons and kits that convert legal weapons to illegal weapons shall be strictly prohibited from the show. No person under 18 shall be allowed in the Show unless accompanied by parent or guardian. Exhibitors shall supply a copy of their government issued photo identification for themselves and each of their employees. Federal Firearms License exhibitors must provide a copy of their applicable licenses. All Federal, State and Local laws must be posted and obeyed. ATF rules and regulations for dealer and private transactions must be posted at all show entrances. All conditions, rules, or policies required by the Ortiz Center s insurers for gun shows are the responsibility of and should be met by the Promoter and all Exhibitors, all at the Promoter s responsibility and cost.

33 HAZARDOUS MATERIALS These include, but are not limited to: open flames, hot coals, natural gas hook-ups, compressed gas cylinders (such as propane, butane, hydrogen and acetylene), gasoline, radioactive material, and/or any flammable, combustible or toxic liquid, solid or gas. The use of hazardous materials is not permitted without the written approval of the Ortiz Center and the City of St. Charles Fire Marshal. All requests to use such gasses materials must be submitted to your Event Manager by no later than 30 days prior to the event. Once approval is obtained, only a limited supply of the material to be demonstrated is allowed in the building. Excess fuel and cylinders must be properly stored outside of the exhibit hall. All transferring of fuel must be done with safety cans. All compressed gas cylinders must be securely anchored. Aerosol cans and other products containing flammable or combustible ingredients are not permitted in the exhibit area unless empty. Demonstrations using hazardous materials must be approved by the Fire Marshall at least five days prior to the event. These include, but are not limited to: welding, brazing, laser cutting, LP gas cooking and heater demonstrations. Plexiglas shields or other protections must be utilized wherever sparks may be emitted or injury to bystanders could occur. Material-specific fire extinguishers must be nearby. Vehicles used must comply with NFPA#58. See other guidelines in this section under Gasoline Powered Vehicles and Equipment. LOADING DOCK POLICY ORTIZ CENTER security is required for all move in and move out times on the dock. The guard will be scheduled 30 minutes prior to move in/out times and will be onsite until the process is complete. There is a 4 hour minimum of all ORTIZ CENTER staffing. Exhibitors may load/unload uncrated materials from any vehicle that does not require a commercial license such as rental vans, mini-vans, station wagons and pick-up trucks. If mechanical/motorized equipment such as forklifts, pallet jacks, or lifts are required to unload any vehicle, ORTIZ CENTER staff or a certified union operator must be used. The Registered Exhibitor may perform all set-up/tear-down of their booth, displays, and/or product materials (including the use of power tools) subject to safety policies established by the Center. However, shows which have contracted with a decorator may be bound by terms of that contract, and it is show management s responsibility to inform exhibitors accordingly. In addition, there may be certain instances where Ortiz Center employees or union labor must be used. If the operator is not a ORTIZ CENTER employee or a union operator, any costs incurred because of a labor dispute may be passed on to the exhibitor. Show Management or ORTIZ CENTER management must give prior approval before using any temporary labor at ORTIZ CENTER. LOADING AND UNLOADING PROCEDURES During scheduled move-in and move-out, freight can be loaded and unloaded at the dock area on the east side of the Ortiz Center. Your Event Manager will assign the specific dock locations for your event. Your Event Manager will work with you to facilitate your move-in and move-out while maintaining a secure building for your event. The dock must be controlled by Ortiz Center dock personnel at prevailing labor rates. Exhibitor loading and unloading may only be done at loading dock entrances, and only during scheduled move-in and move-out. Use of passenger elevators or pedestrian entrances for load-in/out is prohibited except for hand carried materials. Damage to the Ortiz Center caused by exhibitors violating this policy is charged to show management. Due to space constraints in the loading area, targeted move-in and move-out procedures are recommended. An off-site exhibitor marshaling yard, operated by your decorator may be required for heavy freight shows see your decorator or Event Manager regarding the use of marshaling yards and

34 targeted move-in and move-out. To ensure a smooth, speedy move-in/out, be sure to inform exhibitors about your show s procedures and the importance of exhibitors complete cooperation. The Ortiz Center has limited storage space for exhibitor or show materials. Contact the Exhibitor Services Department or your show decorator regarding storing materials. REGISTRATION Registration space and show offices are provided at no extra cost, subject to availability. UTILITY SERVICES Conditions and Regulations 1. PAYMENT INFORMATION a. We can accept cash, company checks, money orders, Visa, MasterCard, Discover and American Express for payment. There is no additional charge for credit cards. Acceptance of checks and credit cards is subject to verification at our discretion. A service charge of $25.00 will be administered for each returned check. b. Advance service orders and payment IN FULL must be RECEIVED a minimum of fourteen (14) days prior to the first scheduled move-in date before a show. Orders submitted without full payment and orders received after the 14-day cutoff date is subject to REGULAR PRICES. c. Arrangements for payment of Labor & Services must be made before service is installed. Payment IN FULL must be rendered before start of show unless prior arrangements have been made with the Event Services Office. 2. RATES AND LABOR CHARGES a. Rates quoted for all connections cover only the bringing of service to the booth in the most convenient manner, and DO NOT include connecting equipment to provided services. b. Special placement or relocation of service will result in a labor charge. Payment IN FULL shall be rendered for such services before the start of the event. c. Services ordered during exhibitor move-in may not be installed before the event opens. d. All prices are based on current wage rates and are subject to change without notice. 3. INSTALLATION OF SERVICES a. Rates quoted for all connections cover only the bringing of service to the booth in the most convenient manner, and DO NOT include connecting equipment to provided services. b. Orders will be processed and installations completed on a first-come, first-served basis, or as we determine most convenient. Earliest orders normally receive highest priority. c. All materials and equipment furnished by the Ortiz Center for any services ordered shall remain the Ortiz Center s property and shall be disconnected and removed ONLY by house staff at the close of the event. d. Service will begin on the start date and end after the close of the event, unless special arrangements for early connect and/or late disconnect are made. e. Where specific utility service locations or custom installations are desired, a booth floor plan must be provided. In the absence of a floor plan, services are installed at the rear center of the booth or where most convenient. 3. CANCELLATION POLICY a. If cancellation occurs before installation and more than six days prior to the first scheduled move-in day: 90% REFUND.

35 b. If cancellation occurs before installation but six days or less prior to the first scheduled move-in day: 75% REFUND. c. If cancellation occurs after installation or after the start of the first scheduled move-in day: NO REFUND. 4. SERVICE GUIDELINES a. Electrical Special voltage and/or other specialized power requirements must be received at least twenty-one (21) days prior to exhibitor s scheduled arrival and move-in. 24-hour power will only be provided to those locations that have ordered and paid for 24- hour service. Otherwise, booth power will be turned on one (1) hour prior to each day s event opening and turned off thirty (30) minutes after closing. Only ORTIZ CENTER house electricians are permitted to service connections and overload protection to equipment. Electrical Connections Exhibitors or exhibitors agents may plug into purchased outlets and connect signal wiring (i.e. antenna, audio, video, and speakers) within a booth or between the exhibitor s equipment with one booth. Otherwise, under NO circumstances shall anyone other than house electricians make electrical connections. Power requirements crossing aisles will not be installed unless approved by show management AND our Event Services department. Obstructions blocking utility floor boxes are subject to relocation as necessary. House electricians are authorized to cut floor coverings to permit installation of service unless otherwise directed. Standard wall, column and permanent building electrical outlets are not a part of booth space and are not to be used by exhibitors unless authorized by event service department. Prohibited Usage Use of open clip sockets, latex or lamp cord wire, or unapproved duplex or triplex attachment plugs in exhibits are prohibited. Equipment All equipment must be properly tagged or marked with complete information as to the type and/or amount of current, voltage, phase, frequency, horsepower, etc. required. 120-volt cords must be of the three-wire grounded type. All exposed, non-current carrying metal parts of fixed equipment, which are liable to be energized, must be grounded. We reserve the right to refuse connection to any exhibitor whose equipment is deemed unsafe by our electrical supervisors. Special equipment requiring company engineers or technicians for assembly, servicing, preparatory work and operation may be executed without house electricians. However, all equipment, regardless of the source of power, must comply with all federal, state and local state safety codes. NOTICE: We cannot accept responsibility for voltage fluctuation or power failure due to temporary conditions beyond our control. For your protection, we advise installing a surge protector on all your computers and other sensitive equipment. All electrical installations and connections to electrical service must be made by a house electrician. We will not be responsible for damage or loss to any equipment, components, computer hardware, software or data, or injury to any person caused by the unauthorized installation of any equipment, connection to service, or wiring of any equipment by persons other than Ortiz Center house electricians. b. Mechanical/Water/Drain Service Connection Guidelines: Under NO circumstances shall anyone other than house engineers make service connections. Service requirements crossing aisles will not be installed unless approved by show management AND our Event Services department. Obstructions blocking utility floor boxes or other service access points are subject to

36 relocation as necessary. House engineers are authorized to cut floor coverings to permit installation of service unless otherwise directed. Equipment: All equipment must comply with all federal, state and local safety codes. Where applications require critical regulation of pressure, flow or moisture content, the exhibitor is responsible for supplying the necessary regulator, conditioner, etc. All equipment must be properly tagged or marked with appropriate information about requirements or tolerances regarding pressure, flow, capacity, rate of fill and/or other factors pertinent to safety. We reserve the right to refuse connection to any exhibitor whose equipment is deemed unsafe by an engineering supervisor. All materials and equipment furnished by Ortiz Center for this service order shall remain Ortiz Center property and shall be disconnected and removed only by house engineers at the close of the show. Tanks, drums, barrels and other containers requiring water fill and drain must be filled and drained by house engineers and are subject to a service charge. We reserve the right to not fill any container that shows signs of leakage or is otherwise deemed inadequate by an engineering supervisor. Containers showing signs of leakage will be drained by a house engineer without prior notice. NOTICE: Exhibitor assumes responsibility for any damage to Ortiz Center facilities caused by faulty exhibitor equipment or negligent operation of exhibitor equipment. We cannot accept responsibility for pressure fluctuations due to temporary conditions beyond our control. For your protection, we advise installing appropriate regulators on any connection requiring critical control of pressure, moisture content, etc. All installations and connections to mechanical services must be made by house engineers. We will not be responsible for damage or loss to any equipment or components or injury to any person caused by the unauthorized installation of any equipment, connection to service or interconnection of any equipment by persons other than house engineers. ORDERING SERVICES FOR EXHIBITS The pages that follow contain sample order forms for services available to exhibitors. These following forms should not be copied for distribution: The UPS Store Advanced & Outbound Shipping Services Electrical Services Audio-Visual Booth Cleaning Furniture and Miscellaneous Labor Sign Hanging Telecommunication/Data Services Water Decorators or show managers should contact their Event Manager for the appropriate forms for inclusion in exhibitor kits. Prospective exhibitors may also obtain forms by calling the Ortiz Center Exhibitor Services Department or at the website, ww.stcharlesconventioncenter.com. PAYMENT FOR SERVICES Advance payment, included with order, is required for all exhibitor services. Payment may be made via Visa, MasterCard, American Express, Discover or certified check. Deposits and/or payment arrangements are required upon ordering time & materials, where the final amount due may be unknown. In such cases, payment in full must be rendered before the end of the show.

37 DEADLINES FOR SERVICES Service orders and payment in full must be received a minimum of fourteen (14) days prior to the first schedule move-in-date of a show. Orders submitted without full payment and orders received after the 14-day cut-off dates are subject to regular & day of prices. All order form information must be completed in full to avoid processing and installation delays. Incomplete orders may be subject to regular prices. Orders are normally processed and installations completed on a first come, first serve basis, or as the Ortiz Center determines most convenient. Business Center Price List The Ortiz Center will provide the following Retail Supplies SHIPPING SUPPLIES PRICE OFFICE SUPPLIES PRICE Mailing Tubes Stamps $ " x 19" $2.09 Stapler $7.39 2" x 24" $2.57 Velcro $6.99 4" x 42" $8.62 Scissors $5.80 3" X 36" $6.62 Packing Tape (2") $5.80 Scotch Tape $2.69 Manila Clasp Envelopes 8.5" x 11" Notepad $1.89 6" x 9" $0.21 Pencils (8) $1.79 9" x 12" $0.27 Staples $ " x 13" $0.32 Marker (Sharpie) $ " x 14.5" $0.47 White Out Bottle $1.25 Rubber Bands $1.20 Bubble Mailers White Out Stick $1.09 5" x 9" $0.49 Pen $1.09 7" x 11" $0.79 Highlighter $ " x 12.5" $0.99 Post-it Note Pad $ " x 14" $ " x 19" $2.19 COPIES * 8" X 11" $0.15 Photo Mailers 6.5" x 9.5" $ " x 12.5" $ " x 14.5" $2.99 COLOR COPIES * 8" X 11" $0.85 CD Mailer $2.39 $0.85 Video Mailer $2.50 $0.95 DVD Mailer $2.99 * ADD $0.06 FOR COLOR PAPER 08/07 FAXING (per page) Domestic $1.25 International $3.25

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40 ST. CHARLES CONVENTION CENTER EXHIBITOR SERVICE ORDER FORM 1 CONVENTION CENTER PLAZA ST. CHARLES, MO PHONE: (636) FAX: (636) Exhibitorsvs@scmocc.com CLEANING & WATER SERVICES Event: Event Dates: Company Name: Mailing Address: Exhibit Location/Booth: City: State: Zip: Ordered By: Phone: Fax: On-Site Contact: ADVANCED PRICING IS VALID WITH FULL PAYMENT RECEIVED 14 CALENDAR DAYS PRIOR TO EVENT MOVE IN OPTION Cleaning Services* ADVANCED PRICING DAY O F PRICING Booth Size 1 Initial vacuum before first show / event day only $ Daily vacuum of booth for all show / event days (Includes #1 above) $0.20 Daily vacuum and Cleaning Service 3 Includes #1 & #2 above PLUS periodic carpet $0.50 sweeping of booth and wastebasket pick-up Length * Rates do not apply to food shows Please compute cost below: X = Width per sq ft per sq ft per sq ft Note: Amount must be based on a minimum of 100 sq ft. per single booth Total Sq. Ft. (Min 100 Sq. Ft.) x x = $ # of days Total Rate per Sq. Ft. $0.30 per sq ft Total Sq. Ft. (Min 100 Sq. Ft.) Single Service $0.25 per sq ft Per Day $0.60 per sq ft Per Day WATER Water Connection: One Time Fill, & Drain (11-1,000 Gallons) Water Connection: One Time Fill, & Drain (1,000 + Gallons) QTY 14 DAY ADV PRICE $ 150 $ 185 $ 250 $ 300 REG PRICE TOTAL Credit Card Type: Expiration Date: Name on card (Please Print) PAYMENT INFORMATION Credit Card Number: Security Code (Last 3 digits on back of card or 4 digits on front of Amex.) Signature Billing Address: Date Please make checks payable to: St. Charles Convention Center City: State: Zip: CANCELLATION POLICY If cancellation occurs more than 6 days prior to the first scheduled move-in day: 90% REFUND. If cancellation occurs 6 days or less prior to the first scheduled move-in day: 75% REFUND. If cancellation occurs after the start of the first scheduled move-in day: NO REFUND. All terms, conditions, and rates on this form are subject to change at any time without notice. Total Sales x 7.45% Sales Tax SUBTOTAL x 1% Tourism Tax (of subtotal) $ $ GRAND TOTAL *100 sq ft. is the minimum requirement. Additional charges may apply to larger booths. $