Delivering Value Across the Supply Chain

Transcription

1 Delivering Value Across the Supply Chain DISTRIBUTION 3PL 4PL REPAIR SERVICE

2 Your Total Solution for Parts and Product Supply Chain Management W ith decades of industry experience, Encompass is a market leader in Distribution, 3PL, 4PL and repair service. We offer solutions for a diverse and expanding range of consumer and commercial products, with focus on multiple product categories including: Major Appliance, Consumer Electronics, Heating & Cooling, Computer & Mobile, Imaging, Personal Care, Health & Wellness and more. Encompass provides comprehensive, end-to-end services for OEMs, warranty companies, retailers, servicers and consumers. We manage all stages of the product life cycle, including: Finished goods and replacement parts logistics Board repair and product refurbishment Returns management Asset value recovery Eco-friendly disposal Call Center/ Dispatch Forward & Reverse Logistics Encompass is backed by a dedicated team of seasoned supply chain and after-sales service professionals spanning multiple industries. Our customers rely on our extensive expertise and leading-edge infrastructure to help improve their service levels and maximize profitability. Web Services Claims Management Flexible Solutions to Eliminate Any or All of Your Pain Points Parts Logistics Repair & Refurbishment Data Capture Reporting Asset Recovery Recycling Comprehensive Logistics Management for Repair Parts and Products Leveraging strategically-located warehouse and distribution facilities, Encompass delivers world-class logistics services for OEM finished goods and replacement parts, components and accessories. We have 65 years of experience in managing genuine replacement parts. Through our robust e-commerce website encompassparts.com, we provide access to 8+ million original parts SKUs from more than 200 leading manufacturers to ensure superior fill rates. Encompass also offers an array of value-added services, enabling our customers to outsource any segment of the supply chain that is chipping away at profits or distracting from core competencies. End-to-End Services Distribution, 3PL & 4PL Options Demand Forecasting & Planning Global Sourcing & Fulfillment Warehouse & Inventory Management Transportation Logistics parcel, truck and container load shipments and relationships with top carriers Custom Systems Integration & Detailed Performance Reporting Comprehensive Call Center Support & Live Web Chat Service JIT Delivery Quality Assurance Testing Complimentary development/hosting of branded web portals

3 Encompass supplies world-leading manufacturer brands: New Training Facility Maximizing Product Value Encompass can help your business maximize the value of obsolete and defective products through our asset management services. From parts reclamation to repairing or refurbishing goods for sale through alternate market channels to liquidating end-of-life products through salvage companies, we provide an array of options to recover full value from your products. Leading-Edge Technical Expertise Encompass provides top quality repair service, using the latest diagnostic tools and technology. With highly-skilled certified technicians and 30 years of experience in depot repair and reverse logistics, we specialize in extending product value to optimize the brands of our customers and ensure the complete satisfaction of their consumer end users. Board-Level & Depot Repair Advance Exchange Diagnostic Testing & Failure Analysis Consumer & Dealer Technical Support Product Refurbishment Custom Packaging & Distribution In-home & On-site Field Service Support Training Center To support the Service Industry with comprehensive training for field technicians, Encompass has built a learning center at our Lawrenceville, GA headquarters facility. Manufacturers and other industry partners are invited to use the facility for business purposes at no cost. As part of our commitment to helping strengthen the skill sets of repair techs, Encompass periodically hosts hands-on training covering a variety of topics integral to the industry. Custom Web Services & Reporting Another added value of partnering with Encompass is our complimentary web development and hosting service. We create online portals customized with client branding and integrated with our manufacturer approved, feature-rich e-commerce platform. End users can easily find the parts they need to maintain their products, helping ensure they also retain loyalty to your brand. One of Encompass core strengths is our ability to track and report on all key performance indicators, which we co-develop with our clients based on their objectives. We deliver on-demand, comprehensive visibility into all aspects of our performance to ensure we are meeting and exceeding client expectations. Proud members of : Proud Member of United Services Association National Electronics Service Dealers Association 071 Encompass Stapled Insert_2017.indd 2-3 5/4/17 12:09 PM

4 Encompass supplies world-leading manufacturer brands: New Training Facility Maximizing Product Value Encompass can help your business maximize the value of obsolete and defective products through our asset management services. From parts reclamation to repairing or refurbishing goods for sale through alternate market channels to liquidating end-of-life products through salvage companies, we provide an array of options to recover full value from your products. Leading-Edge Technical Expertise Encompass provides top quality repair service, using the latest diagnostic tools and technology. With highly-skilled certified technicians and 30 years of experience in depot repair and reverse logistics, we specialize in extending product value to optimize the brands of our customers and ensure the complete satisfaction of their consumer end users. Board-Level & Depot Repair Advance Exchange Diagnostic Testing & Failure Analysis Consumer & Dealer Technical Support Product Refurbishment Custom Packaging & Distribution In-home & On-site Field Service Support Training Center To support the Service Industry with comprehensive training for field technicians, Encompass has built a learning center at our Lawrenceville, GA headquarters facility. Manufacturers and other industry partners are invited to use the facility for business purposes at no cost. As part of our commitment to helping strengthen the skill sets of repair techs, Encompass periodically hosts hands-on training covering a variety of topics integral to the industry. Custom Web Services & Reporting Another added value of partnering with Encompass is our complimentary web development and hosting service. We create online portals customized with client branding and integrated with our manufacturer approved, feature-rich e-commerce platform. End users can easily find the parts they need to maintain their products, helping ensure they also retain loyalty to your brand. One of Encompass core strengths is our ability to track and report on all key performance indicators, which we co-develop with our clients based on their objectives. We deliver on-demand, comprehensive visibility into all aspects of our performance to ensure we are meeting and exceeding client expectations. Proud members of : Proud Member of United Services Association National Electronics Service Dealers Association 071 Encompass Stapled Insert_2017.indd 2-3 5/4/17 12:09 PM

5 Solutions for Customers Throughout the Supply Chain Manufacturers The industry s top manufacturers partner with Encompass for expert forward and reverse logistics services. By outsourcing supply chain management to Encompass, manufacturers can stay focused on anticipating consumer demand and developing innovative products. Advantages for Manufacturers Strategically-located distribution and repair facilities Elimination of parts obsolescence In-house board rebuilding Customized technology interfacing and web hosting Strengthened consumer brand loyalty, enhancing Net Promoter scores Integrated claims management Flexible outsourcing options Fixed vs. variable costs Reduced transit time and freight costs Core management Customized performance reporting Warranty Companies Service contract management can be complex, especially when multiple vendors are involved. To streamline the process, Encompass can serve as your single point of contact, ensuring the satisfaction of your consumer customers through quick resolution of their product issues. We partner with the country s largest warranty providers to help efficiently resolve consumer claims. Advantages for Third-Party Administrators High quality depot repair Consumer Call Center support Return authorization management Web-based, real-time reporting Comprehensive asset management programs Private account management Product to part research Part to model validation Integrated parts support with claims management systems ServiceBench & Service Power Qualified Technicians Retailers Encompass serves many of the country s largest national retailers with a focus on quickly and efficiently handling any issues their customers may experience with their products. From delivering quality parts and accessories to managing returns to providing repair services, Encompass can facilitate any point in the post-sale process. Advantages for Retailers End-to-end turnkey capabilities Fast resolution of product issues Consumer Call Center support Disposition of unrepairable products PARTner Profits revenue sharing program Customized reporting Core management Repair Service Providers Thousands of professional servicers rely on Encompass to quickly and accurately deliver high-quality OEM replacement parts, installation supplies and service aids for world-leading manufacturer brands. Advantages for Service Providers Advanced e-commerce site access to 8+ million genuine parts for hundreds of brands and product categories Access to 8+ million genuine parts SKUs & 200 manufacturer brands Best-in-class product data, BOM research, part images Real-time competitive pricing Online ordering & account management Online returns processing & core management Green Choice Parts and compatible parts Technical training and resources

6 Encompass Supply Chain Solutions Inc. encompassparts.com encompass.com Headquarters / Distribution & Reverse Logistics Facility 775 Tipton Industrial Drive Lawrenceville, GA Distribution Facility 7060 State Road 84 #12 Fort Lauderdale, FL