Support Services. Engineering solutions for operational excellence SERVING THE WORLD S RAILWAYS. Technical

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1 Technical Support Services Engineering solutions for operational excellence SERVING THE WORLD S RAILWAYS

2 Network success depends on performance. Performance upon reliability. You don t need us to tell you that. Quality and consistency are vital too - that every component is specified correctly, works effectively and that you have access to the products when you need them. Particularly when the product is due to become obsolete. It s a fine line that we help our customers walk every day. Expertly. From traction and rolling stock asset management to infrastructure project materials excess, Unipart Rail Asset Management Services exists to keep you ahead of the planning curve. Whole-life monitoring or bespoke assessment; either way we ll make sure you always have the right parts, for the right job, in the right place, at the right time. And with our full Technical Support, we provide the back-up you want, with the information you need. Dedicated engineering support in the form of product and supplier evaluation, quality and risk management, component design and part sourcing are all aspects of the expert service. We ll even handle asset reuse, resale or disposal. Key Services: - Engineering Product Support - Obsolescence Management - Quality and Risk Management - Safety and Incident Management - Warranty and Reliability Management - Asset Recovery

3 Engineering product support Complete engineering support. Whilst the mechanisms that support it, to be fair, are inherently complicated, the concept isn t. Because we ve got the most extensive rail industry supplier network and the most talented engineers; because we understand performance, and because we take the time, trouble and expense to find out exactly what you want - it means that you get exactly that. The support and services you need, when and where in the world you need them. - Perpetual review of product performance and continual drive to improve reliability of products using trend analysis tools and techniques - Large team of customer/supplier facing engineers that have extensive resources available in the supply chain - In-house engineering expertise and facilities to solve real-time technical issues - Specific project and design engineering capability allowing Turnkey solutions - Managing product reliability workshops with both customers and suppliers - Access to new technology and innovation - Provision of engineering change documentation and configuration management - Help desk and customer support facilities - Active involvement with Rail industry user groups and forums - Access to over 700 suppliers and specialist engineering services - Using proven methods of improving quality and reliability of products - Enabling a perpetual management of product performance - Access to specific engineering resources that work closely with customers to identify product enhancement requirements

4 Obsolescence management Parts wear. They break. Components become unreliable. You need to be prepared. But what if those parts are now obsolete? The Unipart Rail obsolescence management service, a specialist service designed for train operators and owners is the ideal way to manage the replacement of obsolete parts. Our extensive supply base means that we can develop and supply new and improved products. Future proof technology that keeps you operational, efficient and profitable. - One Stop Shop for obsolescence management - Over 500 obsolete parts have been resolved or replaced - New design, reverse engineering and new innovation and technology are used to resolve and introduce replacement or alternative parts for the customer - Access to significant technical, engineering and supply chain resources - Provision of specialist support services - All Safety Critical parts are supplied fully certified for use - Full review of older fleets used to evaluate future potential obsolescence and forward development plans - New innovation and technology successfully managed into the industry that future proofs parts and components - Vehicle system review can be undertaken and working with suppliers, long term reliability and performance can be improved - New environmentally friendly technology can be used to replace old and inefficient parts and components - Access to a fully developed obsolescence management system - Minimal effect on train availability and performance. - Minimal operational disruption during the product replacement process - Access to global supply chain suppliers - Early identification of potentially obsolete products to enable early resolution - Access to significant supply chain and customer base to assess how similar problems have been resolved in the past - Enhanced vehicle life and improved asset value

5 Quality and risk management Quality, assurance, assessment and risk support services that put you in control. High risk industries demand high quality risk mitigation. That s exactly what we deliver. How? With our deep industry knowledge analysis, extensive supply partnerships and with expert supply chain risk reviews, supplier assurance applications and configuration controls. Quality management that keeps your supply chain the right side of going wrong. Safety and incident management Be prepared with the necessary resources to not only look threat in the eye, but to face it down. Did you know that Unipart Rail provides a complete turnkey Safety & Incident Management service for all the parts we supply? A specialist service for train operators, owners and suppliers designed to both control high-risk product failures and identify their root causes and remedial action. Don t take chances. Do call us. Here are some of the many ways that we can help you: - One Stop Shop for quality and risk management support activities - High risk/ Safety Critical product controls - Process and product auditing for determining system and process compliance with suppliers - Analysis of quality concerns to identify the root causes - Quality Management System auditing - Health check for Quality Management Systems - Implementation and certification of supplier assurance systems - Determination of risk within complex supply chain activities - Implementation of risk review / configuration control system - Training services for staff managing risk review activities - Process mapping - Devising operating procedures for process control - Implementation and review of industry certification requirements - Utilisation of proven systems and the implementation of risk reduction activities - A complete process for determining and resolving quality concerns - Controls for high risk products and services provided - Robust engineering change control system - One Stop Shop for safety and incident management - Manage industry high risk incidents - Product investigations to determine root cause of failure - Analysis of process to identify areas of manufacture risk - Assessment of risk for product and process failures - Management of product recalls and product replacement programmes - Engineering change process implementation, training and control - Audit services to identify product failure causes with the supply chain - High Impact Failure support, investigating onsite failures within hours of the incident occurring - Corrective action for in service support - Timely determination of the root cause of failure - Supply chain risks identified and effectively managed - Transparent and effective support service - Speedy resolution of technical issues

6 Warranty and reliability management Network success depends on performance. Performance upon reliability. You don t need us to tell you that. What you might not be aware of though is that Unipart Rail provides train operators and owners a complete warranty and reliability management service. Careful performance tracking means that we can quickly identify underperforming products. Armed with that knowledge we can then go about doing something about it. The results? Industry leading warranty and reliability processes that save money, increase train availability and enhance network performance. Find out how: - Proactive development of design improvements to prevent long-term reliability issues - Perpetual review and analysis of warranty returns to identify reliability trends - Pro-active reviews of poor performance data to understand root cause of failures - Uses a large team of supplier and customer facing engineers to develop and implement improvements to ensure dependable vehicle reliability - Industry leading warranty process ensures faulty components are returned and replaced with minimum disruption and in a timely manner using world class logistics - Sharing of warranty and rejection data with customers to drive continual improvements and performance of components - Use of six sigma and FMEA studies to develop new overhaul standards for components - In house design and development team can provide new drawings, specifications and repair standards for improved products - Condition assessment of customer assets and proactive review of data so that Unipart Rail engineers can predict the lifecycle of components and to offer enhanced repairs to customers giving greater longevity and reliability in service - Continued service operations (CSO) studies carried out to understand and predict which system, component and vehicle fleet may need short, medium or long term plans to ensure reliable operation in service - Management of warranty returns for new build fleets on behalf of operators - Cost effective re-engineering of components to deliver added service life to vehicles - Ensured compliance of new parts with contractual warranty requirements - Minimising staffing required to manage non-core rail activity - Improvement of component performance and reliability to reduce whole life costs - Reduced service failures and improved service performance

7 Asset recovery Do you own assets that you no longer need following a project? We will help you extend their life into other projects. As specialists in equipment recycling we can review, audit, assess, manage and store any surplus to requirements materials. Whether trackside, in a depot store or at the end of a project, we will assess your materials wherever they are. People: - Free initial assessment - Experienced engineers determine material quality status - Procurement review to define sales potential Commercial Options: - One off sale to Unipart Rail - Progressive sale to meet ongoing customer demands - Management and return of potential scrap values - Reduced inventory costs - Accelerated distribution timescales - Reduced scrapping costs - Tidier depots and worksites. Control Systems: - Collection traceability and documentation - Method statement and removal management - On-line visibility of inventory status

8 About Unipart The Unipart Group is a leading UK manufacturer, full service logistics provider and consultant in operational excellence. Operating across a range of market sectors, including automotive, manufacturing, mobile telecoms, rail, retail and technology, Unipart offers a breadth of services to a wide range of blue chip clients internationally. Serving the world s railways with... Supply Chain Services Technical Support Services Overhaul & Repair Services Manufacturing Services Product Innovation & Technology Consultancy Products Copyright Unipart Rail. October 2014 Unipart Rail Newton Road Wetherill Park NSW 2164 Tel: +61 (0) Fax: +61 (0) enquiries@unipartrail.com.au Visit for details of our Worldwide Regional Offices