Standard Operating Procedure MANAGEMENT REVIEW

Transcription

1 Standard Operating Procedure MANAGEMENT REVIEW STATISTIC AND QUALITY ENGINEERING LABORATORY Universitas Brawijaya Malang 2017

2 IDENTIFICATION SHEET UNIVERSITAS BRAWIJAYA MANAGEMENT REVIEW UN10/F07/88/HK a/017 November 17 th Page i from 3 MANAGEMENT REVIEW Process Person in Charge Name Position Signature Date 1. Arranged Fachrezy Pangestu Widi Assistant Coordinator November 17 th Corrected Debrina Puspita Andriani, ST., M.Eng. 3. Approved Ishardita Pambudi Tama ST., MT., Ph.D. 4. Determined Dr. Ir. Pitojo Tri Juwono, MT. 5. Controlled Dr. Ir. Surjono, MTP. Head of Laboratory Head of the Department of Industrial Engineering Dean of The Faculty of Engineering Vice Dean for Academic Affair November 17 th 2017 November 20 th 2017 November 20 th 2017 November 20 th 2017 Hal. i

3 TABLE OF CONTENTS IDENTIFICATION SHEET i TABLE OF CONTENTS ii A. Objective B. Scope and Related Units C. Related Quality Standard D. Terms and Definition E. Sequence of Procedures F. Flowchart G. Reference H. Attachment Hal. ii

4 A. Objective This manual procedure is a procedure that manage activity of to maintain order and continuance at Statistic and Quality Engineering Laboratory. In addition, the purpose of this procedure manual is to and ensure the sustainability of the suitability, adequacy and effectiveness of the quality assurance system at SQE Laboratory. B. Scope and Related Units Management applies to, assistant laboratory, lecture guide practicum at SQE Laboratory, and student who take the practicum. The required inputs include audit outcomes, customer feedback, process performance and product conformity, precautions and corrections, follow-ups, changes and recommendations. Outputs that must exist include decisions and actions of effectiveness, product improvement, and resource requirements. The units involved in s are Head of Laboratory and assistants of Statistics & Quality Engineering Laboratory. C. Related Quality Standard The educational assessment standard is the quality standard associated with s. Statistic and Quality Engineering Laboratory conducts a in the laboratory to evaluate the work that has been done. Assessment is done from the evaluation that has been received. D. Terms and Definition Management is a of laboratory in the form of routine meetings held at least once a year to evaluate all laboratory performance. E. Sequence of Procedures 1. periodically schedules s at least once a year. 2. Assistant Laboratory and preparing the meeting material where the meeting is usually held approximately for hours. As for inputs in meetings, which contain: a. Feedback from customer b. Process performance and product conformity c. Status of precautions and corrections d. Follow-up from previous e. Changes that may affects quality system f. Recommendations for improvement Hal. 1

5 3. Assistant from administrative division prepared list of attendance and note sheet for meeting. 4. Head of laboratory led the meeting. 5. Management start with provide inputs like point 2 for discussed 6. Assistant of administrative division write all discussions in meeting. 7. The Forum concludes the results / outputs that contain Decisions and actions from at least 3 important points, such as: a. Improving the effectiveness of quality assurance systems and processes b. Improved product related to customer satisfaction c. Resources requirement 8. Assistant of Quality Assurance division stored the results of as an input for internal and external audits. Hal. 2

6 F. Flowchart Start All assistant of laboratory Assistant of laboratory periodically schedules s (1 month) Assistant Laboratory and Head of Laboratory preparing the meeting material (1.5-2 hours) Head of laboratory led the meeting (1.5-2 hours) a. Feedback from customer b. Process performance and product conformity c. Status of precautions and corrections d. Follow-up from previous e. Changes that may affects quality system f. Recommendations for improvement Assistant of laboratory Management start with provide inputs like point 2 for discussed (1 hour) Assistant of Administration Division Write all discussions in meeting (30 mins) Assistant of laboratory The Forum concludes the results / outputs that contain Decisions and actions (1 hour) AsSistant of Quality Assurance Division Stored the results of as an input for internal and external audits. (1 week) Management Review s Finished G. Reference 1. Manual Procedure of Strategic Planning Statistic and Quality Engineering Laboratory 2. Manual Procedure of Internal Audit 3. Manual Procedure of Evaluation and Monitoring Work Program 4. Manual Quality Industrial Engineering Department Universitas Brawijaya 5. Manual Quality Faculty of Engineering Universitas Brawijaya H. Attachment 1. Feedback from Industrial Statistic Practicum 2. Feedback from Integrated practicum II 3. Management Review s Hal. 3

7 Attachment 1 : Feedback result from Industrial Statistic Practicum Student Satisfaction Index SATISFACTION SCORE From the questionnaire results of customer satisfaction of Industrial Statistics Practicum Odd Period 2016/2017, there are 4 statements that have a low average rating, i.e. easy access to information (announcement, practicum schedule, etc), follow-up on suggestions and critism, ability to grow motivation, and time availability of assistant. Here is an improvement of the four statements: No. Questionnaire statement Improvement 1 Easy access to information (announcement, practicum schedule, etc) The arrangement of information input on wall magazine and web routine and always reminds students to check every day Follow-up on suggestions and critism Ability to grow motivation Time availability of assistant Conduct evaluation meetings in the end of practicum to discusses the process of practicum activities that have been done and the results of the questionnaire student satisfaction Self introspection through suggestions complained by students, assistants also need to improve the ability and always appreciate students both inside and outside practicum Dividing the assistant's time optimally and determining the priority scale of each job owned

8 Attachment 2 : Feedback results from Integrated Practicum II Student Satisfaction Index From the questionnaire results of customer satisfaction of Integrated Practicum Odd Period 2016/2017, there are 4 statements that have a low average rating, i.e. follow-up on suggestions and critism congruence between practicum material and exams material, ability to grow motivation and dan assistant ability to provide relevant examples. Here is an improvement of the four statements: No Questionnaire statement Follow-up on suggestions and critism Congruence between practicum material and exams material Ability to grow motivation Improvement Conduct evaluation meetings in the end of practicum to discusses the process of practicum activities that have been done and the results of the questionnaire student satisfaction Conducted meetings with lecturers to discuss in detail the material that should be delivered in the practicum, and align the material resources used during the practicum and courses Self introspection through suggestions complained by students, assistants also need to improve the ability and always appreciate students both inside and outside practicum 21 Assistant ability to provide relevant examples Brainstorming or more detailed discussion about the application of practicum for the industrial scope.

9 TIMELINE OF MANAGEMENT REVIEW 2017 July MONDAY TUESDAY WEDNESDAY THURSDAY FRIDAY SATURDAY SUNDAY Head of laboratory arranged meeting schedule prepare for prepare for prepare for prepare for prepare for prepare for Co-assistant inform the date of meeting confirmation attending the meeting confirmation attending the meeting Management Review M eeting Notes: