2010 Employee Survey Results. May 2010

Transcription

1 2010 Employee Survey Results May 2010

2 Response Rate Response rate was similar to previous CCC Employee Surveys Status Number Responding Response Rate Full Time % Part Time 46 19% Total %

3 Responses rate Responses were proportional to organizational structure Area Number of Responses Percent of Total Responses Academic Affairs 71 51% Business & Admin. Services 20 14% Info. Technology Services 8 6% President s Office 12 9% Student Affairs 27 20% 12 responses did not indicate organizational unit

4 Top Five Questions 2010 Mirrors top responses seen since 2001 I take responsibility for obtaining the information I need to perform my duties (98% agreement) I have a strong sense of responsibility to fulfill my assignments and tasks to the best of my ability (98% agreement) I have good communication with my immediate supervisor (90% agreement)

5 Top Five Questions 2010 My job gives me opportunity to use my skills (87% agreement) I can see the results of my work (86% agreement)

6 Bottom Five Questions Mirrors top responses seen since 2001 Upper management (president, vice presidents and deans)understand the concerns of employees (29% agreement, low was 21% in 2002) Communication between the college's divisions is effective (25% agreement) The college operates in an environment where employees trust upper management (21% agreement)

7 Bottom Five Questions There is open two way communication between divisions of the college (19% agreement) My immediate supervisor usually takes the credit for the work I do (5% agreement)

8 Job Attitudes 100% 89% favorable 90% 80% 70% 60% 50% 40% 30% Disagree Neutral Agree 20% 10% 0% I take responsibility for obtaining the information I need to perform my duties. I have a strong sense of responsibility to fulfill my assignments and tasks to the best of my ability. My job gives me opportunity to use my skills. I can see the results of my work. I like my job. The star indicates the percentage responding favorable in 2008

9 Overall Satisfaction 63% favorable 100% 90% 80% 70% 60% 50% 40% 30% Disagree Neutral Agree 20% 10% 0% Overall, I like working for Coconino Community College. I would recommend CCC to people thinking of applying for employment here. The star indicates the percentage responding favorable in 2008

10 Supervision 100% 72% favorable (excluding last item) 90% 80% 70% 60% 50% 40% 30% 20% Disagree Neutral Agree 10% 0% My immediate supervisor sets reasonable expectations for work to be completed. My immediate supervisor provides me with feedback about the quality of my work. My immediate supervisor acknowledges when I do good work. I am recognized by my immediate supervisor when I do good work. My supervisor helps me to accomplish tough assignments. My immediate supervisor keeps me focused on getting my work done. My immediate supervisor motivates me to do my best work. I can count on my immediate supervisor's input into prioritizing my work. My immediate supervisor usually takes the credit for the work I do.

11 Communication 55% favorable 100% 90% 80% 70% 60% 50% 40% 30% 20% Disagree Neutral Agree 10% 0% There is open, two way communication within the department where I work. I have good communication with my immediate supervisor. There is open, two way communication within the division where I work. Established channels of communication work well in my division. The college provides me information concerning matters of importance to me as an employee. Overall, I am satisfied with the level of communication within my work environment. The information I need as an employee arrives on a timely basis. Communication between the college's divisions is effective. There is open two way communication between divisions of the college.

12 Empowerment 71% favorable 100% 90% 80% 70% 60% 50% 40% 30% Disagree Neutral Agree 20% 10% 0% My work provides an appropriate level of challenge. My immediate supervisor delegates decision making authority appropriate to my position. My immediate supervisors seeks my input on matters that influence my department. I can make necessary changes in my work without going through several levels of approval. CCC provides a workplace environment that allows employees to reach their full potential.

13 Recognition 39% favorable 100% 90% 80% 70% 60% 50% 40% 30% Disagree Neutral Agree 20% 10% 0% I am appreciated by the college for the work I do. CCC adequately recognizes I am appreciated by the college employees who do good work. when I put in extra effort. The star indicates the percentage responding favorable in 2008

14 Career Opportunities 59% favorable 100% 90% 80% 70% 60% 50% 40% 30% Disagree Neutral Agree 20% 10% 0% I am aware when a position becomes available. My immediate supervisor encourages me to build a career at CCC.

15 Embodying Values 100% 67% favorable 90% 80% 70% 60% 50% 40% 30% 20% Disagree Neutral Agree 10% 0% CCC maintains a campus climate that is inclusive of people from different backgrounds. CCC is a place where human diversity is appreciated. CCC operates in an environment where customer service is considered important. Dedication to internal customer service (to students, to other employees, and to other departments) is prevalent here. The star indicates the percentage responding favorable in 2008

16 Senior Leadership 100% 32% favorable 90% 80% 70% 60% 50% 40% 30% Disagree Neutral Agree 20% 10% 0% My vice president, or acting My vice president, or acting vice president, treats vice president, is concerned employees fairly. about the well being of employees. CCC employees respect upper management(president, vice presidents and deans). Upper management (president, vice presidents and deans)understand the concerns of employees. The college operates in an environment where employees trust upper management.

17 Safety 81% favorable 100% 90% 80% 70% 60% 50% 40% 30% Disagree Neutral Agree 20% 10% 0% CCC takes appropriate measures to ensure the safety of all people present at its facilities. The star indicates the percentage responding favorable in 2008

18 Co Workers 42% favorable 100% 90% 80% 70% 60% 50% 40% Disagree Neutral Agree 30% 20% 10% 0% CCC operates in an environment where employees trust their peers

19 Recognition for Outstanding Performance Preference to receive recognition from: Immediate Supervisor (79 responses) Dean/Director (62 responses) College President (58 responses) Vice President (56 responses)

20 Recognition for Outstanding Performance 1st Choice Letter of commendation (62 responses) 2 nd and 3 rd Choices Plaque of commendation (31 responses each) 4 th Choice Public event (31 responses)

21 Shared Governance Preferred delivery method of receiving information 80% 70% 60% 50% 40% 30% 20% 10% 0% Division/Dept. Meetings K Drive Voice Mail

22 Shared Governance Percentage of employees responding to correct definition of shared governance at CCC 2010 Employee survey 60% 2009 CC evaluative survey 53% Shared governance is where well informed representatives engage in respectful debate and reasoned discussion to reach decisions in the best interest of the college

23 Shared Governance Most frequently used information channels All the time: President s month reports (36 responses), CocoNotions (31 responses) Frequently: CC rep. s (52 responses), Dept meetings (47 responses), President s month reports (46 responses) Once and a while: Division open forums (57 responses)

24 Shared Governance How satisfied are you with the effectiveness of Council College in carrying out a shared governance process at CCC? 100% 90% 80% 70% 60% 50% 40% 30% 20% 10% 5% 11% 32% 24% 34% 36% 18% 21% 11% 8% % Very satified Generally satisfied Neutral Generally dissatisfied Very dissatified

25 Categorizing the Comments

26 Improve the campus climate for employees (59 comments) Comment category Number of comments Customer service 10 Lay offs 8 Funding communications 5 Shared governance 5 Upper management 5 Reorganization communications 4 Commit to students - Registration 3

27 Improving work related communications in your job (31 comments) Comment category Number of comments Shared governance 5 Timely information sharing 4 Funding communications 3 Inter-departmental communications 3 Inter-divisional communications 3

28 Ways your job could be done more effectively (15 comments) Comment category Number of comments Good supervision 2 Internal hiring postings too short 2 Workload issues 2

29 Other: Recognition for Outstanding Performance (26 comments) Comment category Number of comments Bonus 9 Verbal 4 Full-time employment 2

30 Suggestions concerning the College's recognition of employees (26 comments) Comment category Number of comments Raises 4 Keep most experienced 2 Recognize faculty 2

31 Suggestions for management on improving CCC as a place to work (29 comments) Comment category Number of comments Open communication 4 Upper management 4 Input into reorganization 2

32 Other: Delivery methods? (20 comments) Comment category Number of comments s and division/department meetings 3 Forums for two way dialog 2 Shared governance 2

33 Other: Defining Shared Governance (21 comments) Comment category Number of comments Not always the practice 5 Do not know what shared governance is 3

34 Other: Information channels used (9 comments) Comment category Number of comments College Council reps not ing 2

35 Suggested improvements to information channels (20 comments) Comment category Number of comments Use department meetings 4 Provide more opportunity for input 3 College Council reps more responsive 2 Employee workload hampers being informed 2 Hampered at a time of cut-backs 2