Lesson 8: Office Procedures (SOP) (18-25 minutes)
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1 Main Topic 1: Business Introductions Lesson 8: Office Procedures (SOP) (18-25 minutes) Today, you will practice your Reading and Listening Skills as you study texts related to OFFICE PROCEDURES. I. READING Exercise 1: What s missing? (5-6 minutes) Read the following MEMO carefully. Choose the best word that would fill in the blanks. To: From: All employees Lance Smith Chief Operations Officer Date: April 18, 2008 Subject: Cost cutting measures MEMORANDUM Due to the recent economic downturn that our country is experiencing, we are enforcing a few costcutting to deal with the situation. 1.a. measured b. measuring c. measurement d. measures The changes in policies are as follows: 1) Paid overtime will be limited to a maximum of 3hours per week for each employee. Furthermore, overtime is subject to the approval of your respective supervisors. 2) To avoid employees, we are enforcing 4-day work weeks instead of the usual 2.a. removing b. eradicating c. laying-off d. eliminating 5-day work weeks. This means that some employees will work from Monday to Thursday, while others will work from Tuesday to Friday. For your respective schedules, please consult your supervisors. 3) Working on weekends is strictly not allowed unless approved by your supervisor. Please take note that all these policies are strictly being implemented. Noncompliance is subject to disciplinary action. For concerns regarding changes in policies, please direct to the human resources department. 3.a. us b. them c. it d. all Page 1
2 Exercise 2: Reading Check-up (3-4 minutes) Answer the following questions based on the previous text. 1. Why is the company enforcing cost cutting measures? 2. What will happen if the employees do not comply with the new policies? Exercise 3: Compare and Connect (3-5 minutes) Read the following SCHEDULE and try to answer the questions that follow. Schedule for Operations Team Sunday No employees Monday Technical Support Manager (1) Tuesday Technical Support Manager (1) Wednesday Technical Support Manager (1) Thursday Technical Support Manager (1) Friday Saturday No employees Questions: 1. How many days does each team work in a week? 2. How many managers are available on Mondays and Fridays? How about from Tuesdays to Thursdays? 3. What will happen if the employees follow the schedule? Page 2
3 II. LISTENING (1-2 minutes) Exercise 1: What s in the photo? Study the following picture carefully. Then listen to the audio clip that follows. Question: Which of the following statement is true about the picture? AUDIO 1 cdn.rarejob.com/material/intermediate/toeic/audio/toeic2mc_008.mp3 Exercise 2: Fill in the details (3-4 minutes) Listen to the following audio clip once then try to answer the exercises that follow. AUDIO 2 cdn.rarejob.com/material/intermediate/toeic/audio/toeic2convo_008.mp3 Page 3
4 Read the following sentences carefully. Try to supply the missing word or phrase based on the listening clip. 1. Before I introduce you to the team, let us first discuss some of the company that you have to remember. 2. We all our employees to be fluent in English 3. Our company has a very environment CHOICES: deadlines policies fast paced require Exercise 3: Answering Questions (3-4 minutes) Read the following questions about the audio clip then choose the best answer from the four choices. You may opt to listen to the clip one more time with your tutor. 1. What type of company will Ms. Anderson work for? a. local b. multinational c. industrial d. corporation 2. How many years has Ms. Anderson been speaking English? a. less than a year b. less than 5 years c. for 5 years d. more than 5 years 3. How many employees are required to speak English? a. Only employees that have a high position. b. Only employees that are from foreign countries. c. Almost all employees need to speak in English. d. All employees are required to speak in English. 4. What are strictly being enforced in the company? a. rules b. deadlines c. policies d. schedule Page 4
5 5. What did the manager read that made her think Ms. Anderson would be able to adapt to the company easily? a. Ms. Anderson s resume b. Ms. Anderson s yearbook c. Ms. Anderson s portfolio d. Ms. Anderson s diploma Page 5
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