ELDIS Software. Police and Safety. creating safety by technology! Product information ELDIS

Transcription

1 ELDIS Software Police and Safety creating safety by technology! Product information ELDIS

2 ELDIS police deployment recording ELDIS The safety expert in the police environment Increased safety thanks to many years of experience Eurofunk with its many years of experience in the area of command centres is the reliable partner in the entire police environment area, from software and communications technology to the entire command centre equipment and building services. In the software area, the demanding tasks are fulfilled by the ELDIS Electronic Dispatching and Information System software, an in-house development of the company. ELDIS is a collective term that includes different software modules, from deployment processing (EIBA), master data, GIS, etc., to authorisation management. Recording incident data The dispatcher uses the window area of the incident basic form for recording the incident data; any information that can be derived from the system are automatically in the basic form transferred (in the case of a telephone call: caller data; in the case of an incoming alarm: alarm data, incident location data, incident keyword, etc.). EIBA is a typical interactive GUI. The incident basic form is not a static form, but is based on a generic concept. As different types/different kinds of incidents are processed at the command centres, for example violence, accident, etc., each of these incident types may (but do not necessarily) require different fields/information and thus a different form. However, all data are always recorded in the same window area. A special feature of ELDIS is its particularly high flexibility at the user interface. This is achieved by the configurability of the user interface depending on the user, user group, organisation or command control station. Not only the look and feel (colours, font, size) can be configured, but also the semantic contents of the user interface. Deployment processing is implemented by a modular design in window areas that are used for, recording, signalling, dispatching, measures, feedback messages and logging, serving as central control panel for all communication and control processes. Each window area can be structured individually, and the template used for recording can be modified depending on the type of deployment (violence, accident, etc.). So-called additional forms/ checklists allow for recording any additional data; ELDIS can thus meet any type of data requirements. As the central contact point for all communication and control processes, all incidents in this regard (telephone calls, incoming alarms, speak requests, sending of s) are visually and acoustically signalised in EIBA at the designated workstations, and are then processed by the dispatcher in the corresponding sequence. The dispatching algorithm implemented in the system has been used successfully in the command centre environment for decades and is the helpful know-how expert that enables the dispatcher to organise a deployment within the shortest possible time. Any type of actions and measures (set of individual actions) can be via EIBA (telephone calls, processing of forms/ checklists, sending of SMS) executed. The dispatcher can already start the execution as soon as the deployment is recorded. If necessary, it is also possible to monitor the execution time of these actions/measures. Any type of logging and feedback messages can be recorded for a deployment or incident. All processes are stored with the respective time and can be viewed and analysed in the deployment log. When recording the master data, additional documents and files, such as building plans, routing cards, can be added and linked to objects, hospitals, streets, etc. These data are made available in EIBA for review by the dispatcher. If a hospital or street is selected, the deployment location of the respective object is given. In the deployment overview, the currently ongoing deployments are generally displayed; alternatively, using pre-defined filters or user-defined criteria, it is also possible to retrieve different views of ongoing or completed deployments. Not only deployment locations, such as close-range alarm areas, cordon alarm search centres, are displayed, but a wide range of actions can also be triggered, for example adding a resource to the deployment, radio contact to the resource, execution of actions for selected zones. In the status overview, all resources are represented with their status, and different actions, such as sending of SDS, manual setting of a status, can be performed. One advantage of using ELDIS forms configuration tool is to provide the dispatcher with intelligent forms. EIBA basic form is able to switch between few incident types. This is possible thanks to the list box where the field s values freely change depending on the respective type of incident. Data that have already been recorded remain stored and are accordingly displayed in the form of the newly selected type of incident. The type of incident can either be manually selected using a list box at the top of the screen, or set automatically when the incident keyword or scenario is recorded. When starting EIBA, a general (generic) basic form is displayed including the frequently required fields for all incident types. However, specific fields could appear for the first time accordingly to the incident type. For recording any additional data, ELDIS offers so-called additional screens, e.g. for securing purposes and travel routes. When an incident is recorded, a socalled plausibility check is automatically executed. It s immediately checked whether there have recently been any similar incidents at the same incident location, and the result is shown in a separate window. Any incidents found under the same incident keyword are highlighted in colour. It is thus possible to easily identify recurring disturbances or frequent accident points. Double clicking on an entry in the list opens the corresponding incident in the EIBA. 1 2

3 ELDIS GIS Dispatching GIS Geographical Information System The ELDIS dispatching functionality, which has been successfully implemented in practice for decades, is certainly one of the major strengths of the ELDIS software. It is the invisible intelligent assistant supporting the dispatcher and calculating and suggesting a dispatch procedure on request. Dispatching requires the supply with correct master data. When the master data are supplied, a distinction is made between WHICH (resources, staff, crews) is the system supposed to look for, and HOW (tactics) the search is to be implemented. The WHICH is defined by dispatching chains and/or alarm schedules, which are assigned to deployment keywords. Searches are possible for resources, staff, crews, types of resources, groups, crew types, zones (e.g. stations), locally responsible departments, satellites and branches. All of these are in the following collectively referred as resources. During this search process, AND/OR relations or alternatives, time dependencies and desired equipment, or respectively numbers, can be defined. The manner how the system searches for the respective resources is defined by so-called tactics. In a tactic, all possible criteria are evaluated according to a point system, in which regard not all of such points need to be applied. The GIS provides the dispatcher with the necessary geographical information (maps, rivers, towns, streets). In the event of a deployment, the GIS indicates the position of the incident and the relevant environment data (access routes, locations of resources, POIs). The GIS also allows for calculation and display of the routes. If the position of a deployment is not geographically referenced, the deployment pin in the GIS can also be set manually. In this regard, it is also possible to draw a polygon in the GIS, after which all streets, street sections and objects underneath it are displayed in a LOV. The dispatcher selects one entry from the LOV as deployment location. What is visible in the GIS is defined by layers and scenarios. A layer shows either grid data (maps or images, such as street plans, road networks, rivers, kilometre points) or vector data (data from the database: points are represented by their X /Y coordinates, such as e.g. alarm point, camera positions, locations; areas are indicated by polygons or circles). One scenario combines different layers to one view where additional information can be set, for instance the respective zoom level for viewing the layer. The forms of representation (symbols, line thickness, filling, font) can be defined individually for every layer or for every scenario. The GIS display supports all standard coordinate systems. Locations of resources are either derived from the set status, e.g. at the location of deployment, or if GPS is available, from the current geographical position. Criteria tactical FMS status (which radio message status status the resource must have to be considered) May resources currently used for a deployment be taken off (in which status; when : always, never, in the event of higher priority) May resources near the end of their scheduled duty still be dispatched or only in the event of a shortage of other resources Area sequences (in which sequence are resources to be dispatched from the respective stations) In consideration of : A crew Time account balances (number of deployments, deployment time, engagement time, on-duty sequence) Distance of the resources to the incident location either air-line distance or actual route distance: shortest way or shortest time Equipment and gear of the resources Resources types Utilisation across the organisations, e.g. is 5 % of the total volume to be given to aid organisations A part from the tactics, any prior booking of resources is also considered during dispatching. When the dispatcher presses the dispatch button when processing the deployment, the system determines and suggests the possible resources based on the tactics. As it is often important for the police which crew is on duty in the resource, the host computer must suggest various possibilities. As part of the dispatching, the most suitable vehicle is selected by default and any possible alternatives are additionally displayed in green. Using the context menu, it is possible to exchange vehicles. 3 4

4 ELDIS GIS Status Close-range search The close-range search feature in the GIS supports the dispatcher when determining the search area in the case of perpetrators on the run. Using the context menu by clicking the right mouse button a close-range search can be started at the place of deployment or at any other place. In the opening window, from-to period is entered after which the distance that can be covered during such time is determined and represented in the GIS. Both; the air-line distance or a calculated route can be shown. Different speeds and routing options are used when determining the distance that can be covered. The thus determined polygons and circles are automatically updated according to configurable intervals, so that the GIS always show the latest situation. Resource Manager In the ELDIS Resource Manager (ERM), the resources are represented with their status on tabs in the form of buttons or lists. The representation can freely be configured according to the requirements of the organisation. In the list view, sorting and filtering by all fields is possible. In the police area, a number of resources of a command centre are often not on duty. For this reason, ERM offers views that show resources on duty and resources not on duty. Using the context menu or push buttons, different actions can be triggered. These include, among others : Display of the resource in the GIS Display of the incident in the incident processing form Change of resource status Sending of FMS instructions Change of the resource location Change of destination Retrieval of the master data Recording of the duty time Change of dispatching Voice contact with the resource via radio (analogue, digital) ELDIS Resource Manager eurofunk Eldis, IDDS Cordon alarm search Unlike in the close-range search, the cordon alarm search is used for administering and displaying the search zones and the control points to be manned. For this purpose, search areas and control points are previously recorded as polygons or point objects. During a deployment, the resources required for manning the necessary control points and the best suited resources according to the dispatching criteria are automatically dispatched and the respective travel routes are shown in the GIS. Where control points are manned by different command centres, these are notified telephonically by the corresponding measures (selection aid) to initiate the corresponding deployment on their side. 5 6

5 We're here for you. eurofunk KAPPACHER GmbH Eurofunk-Straße 1 6 A-5600 St. Johann im Pongau Tel.: Fax.: office@eurofunk.com Imprint Publisher eurofunk Kappacher GmbH Content CEO Christian Kappacher, Dr. Christian Kappacher Picture credits Layout eurofunk Kappacher GmbH The information in this document contains general descriptions of technical options available which may not necessarily be present in individual cases. Please note that specific technical details may change as a result of the ongoing product development process. The publisher, authors, and editors assume no liability for the content of product information and the correctness of the information or for any errors. Ausgabe