Requirements Strategy Stream

Transcription

1 Requirements Strategy Stream IAQG General Assembly Napoli, Italia 11 April 2008 IAQG General Assembly Page 1

2 Team Membership Team leadership: Team Leader AAQG Leader Guy Dion Alan Daniels APAQG Leader Masahiro Kawamoto EAQG Leader Facilitator Guy Dion Wayne Johnson Operating Management System Representative : John Addey Initiative Leaders: REQ Guy Dion REQ Jeff Wood REQ Dale Gordon REQ Michelle Pierce REQ Hans Luijt Page 2

3 Requirements Strategy Stream Mission & Future State Establish, Develop, and Maintain Industry Quality Requirements to improve product and process integrity Maintain Focus on Quality Management System (QMS) Standards Improve the supplier performances and customer satisfaction, especially Product Quality & On-time Deliveries Take into account the new requirements from aviation, space & defense Stay abreast with emerging requirements (environmental requirements such as REACH) Sustain and improve the audit process Support QMS revision year 2008 Harmonization of Customer Requirements for suppliers Work with Relationship Growth Teams Civil Authorities, Space, Defense & National Trade Associations, MRO (Maintenance, Repair and Overhaul Organizations) and Airlines Page 3

4 9100 General QMS Standard Initiative Leader: Guy Dion IAQG General Assembly Page 4

5 9100 Standard Revision Initiative Summary: Revise 9100 to incorporate ISO changes Expand scope to include the Defense sector Analyze needs of stakeholders and add/revise requirements Comply with IAQG strategy IAQG General Assembly Page 5

6 Page : Revision Process IAQG Stakeholder Focals & 9100 Team Liaisons Stakeholder Certification/Registration Bodies Civil Aviation Authorities Defense / NATO Space OASIS Suppliers IAQG Focal Rick DOWNS Edward BAYNE Jack FLETCHER Roberto CIASCHI Hans LUIJT IAQG & Sector Companies * * IAQG Strategy Streams: People Capability Product and Supply Chain Herbert MAIROSE Susan ARMSTRONG/ Larry WENG (co-chairs) chairs) 9100 Team Liaison Hans LUIJT Alan DANIELS Francisco LOSADA Roberto CIASCHI Hans LUIJT Henry JOHANNSON Buddy CRESSIONNIE/ Jean-Louis DOULIERY * 9100 Team Sector Leaders Data mining Stakeholders inputs Web survey Page 1 Started in April 2005 (Amsterdam) Consolidation MCRT (Master Review Comments Template) 339 items Review process Design Specification & IAQG Strategy > 9100 objectives MCRT Accept / Reject / Proposals / Comments 40 % accepted Nov (Paris) Oct (Sevilla) Apr (Melbourne) 9100 Design Specification Key considerations Stakeholder requests for changes to ISO 9001 are out of scope Changes/additions to be considered are those that: constitute quality management system requirements that are not contractual in nature or contain product specific requirements, and that enhance clarity of requirements or address stakeholder needs,, and that are auditable and define what not how, how, and that are compatible for use by all stakeholder segments and by organizations of all types and sizes, and when the benefit of the proposed change/addition outweighs the impact of implementation Orlando Page 1 Objectives for the 9100 QMS Standard (IAQG Strategy) The 9100 standard shall : 1. Improve the suppliers performance and customer satisfaction, especially : Quality of the products & On-time deliveries 2. Be the foundation of the requirements applicable to the whole aerospace and defense industry 3. Be recognized by the authorities 4. Be applicable to suppliers in 35 countries, applied and adapted to : primes, systems manufacturers, equipment manufacturers, sub-contractors, components manufacturers (mecanics, electronics, ) 5. Allow a common interpretation of the 9100 standard by auditors, audited companies, at all levels 6. Take into account the new requirements from the aerospace and defense industry 9100 internal WG draft 7 August 2007 AAQG : Sept. 18 & 19 (Los Angeles) EAQG : Oct 2 & 3 (Paris) 7-8, 12 Oct 2007 (Orlando) Page 6

7 9100: Revision Process Issue of a 9100 coordination draft 9 Nov on the basis of: Changes proposals reviewed Design specification IAQG Strategy 9100 objectives Request for stakeholders comments due by 30 January 2008 Page 7

8 9100: Revision Process Review of the comments on the 9100 coordination draft in each sector (under the coordination of each 9100 sector leader) IAQG sectors, CAAs, CBs, Defense & Space comments AAQG APAQG EAQG separate review meetings (due date 21/02/2008) Consolidation New MCRT (Master Comments Review Template) 182 items Review and disposition process Planning for deployment support material & preparation of the Formal Sector Ballot Accept / Reject / Rewrite 9100 Formal Ballot May 2008 Full Team 4, 5, 7 April 2008 (Naples) Issue planned : May 2008 Limit date for comments : August Publication: November 2008 Page 8

9 9100 Main proposed changes Product quality and on-time delivery performance Added requirement for product conformity and on-time delivery to be measured, and appropriate actions taken if planned results are not achieved benefits: Linkage between the QMS and organization performance, In line with the IAQG strategy Formal monitoring of customer satisfaction data Added the requirement to monitor data and to develop improvement plans that address deficiencies benefits: To promote continuous improvement of the product and customer satisfaction, Address the ICOP requests Additions Page 9

10 9100 Main proposed changes Added to 7.1 Planning of Product Realization Project Management New requirement for planning and managing product realization in a structured and controlled way Risk Management New requirement of implementation of a risk management process applicable to the projects & products : responsibility, criteria, mitigation & acceptance Configuration Management Moved from clause 4.3 to clause more details on the different activities to be covered Control of Work Transfer Moved from clause 7.5 (Production) to clause must have a process to plan and control the transfer activities benefits: Pro-active approach for management of these activities Additions Page 10

11 9100 Main proposed changes Expanded key characteristics to special requirements and critical items : Special requirements (previously in the CD draft : essential requirements ) which have high risks to being achieved, hence requiring their inclusion in the risk management process. Critical items including including key characteristics (previously in the CD draft : essential items ) which have significant effect on the product realization and use of the product, hence requiring specific actions to assure they are adequately managed. benefits: : To provide focus on important items Additions Page 11

12 9100 Main proposed changes General QMS requirements Organization s s Quality Management System shall address customers and applicable statutory and regulatory QMS requirements (instead only QMS documentation) Clarification Use of recognized certifications For suppliers selection and evaluation As one component of an organization s s supplier control process Addition Page 12

13 9100 Main proposed changes Update the requirement for controlling suppliers Approval status and scope (i.e., approved, conditional, disapproved), Authority for decision, change and controlled use of suppliers Requirements to be flowed down the supply chain Production process verification FAI Formal requirement to validate the production processes, documentation and tooling + repeat the process when necessary (engineering or manufacturing processes changes). Moved from (measurement) to (production) Clarification Clarification Page 13

14 9100: Deployment Support Material Press Release on the 9100 main changes (on release of 9100) FAQs (Frequent Asked Questions) (on release of 9100) Implement a visible 9100 FAQs link from IAQG website Develop FAQs and responses (to be reviewed in Yokohama Oct. 2008) Overall 9100 training material planned to be developed that can be used by companies highlighting changes (on release of 9100, draft planned July 2008) Coordination actions planned on the other IAQG standards / documents impacted by 9100 changes with initiative leaders of IAQG published / in-work standards (e.g. 9101, 9102, 9103, SCMH, ) Page 14

15 9110 Maintenance QMS Standard Initiative Leader: Jeff Wood IAQG General Assembly Page 15

16 9110 Standard 2009 Revision Initiative Summary: Revise and align with the next revision of IAQG 9100 Review scope and identify stakeholder needs IAQG General Assembly Page 16

17 9110: Progress Status 9110 draft: Draft in development; will be updated to reflect ISO 9001/9100 proposed revisions/updates 9110 coordination draft planned for IAQG coordination (June 2008) 60 days for IAQG comment/feedback Team disposition comments Incorporate content into 9110 ballot draft after 9100 publication Page 17

18 9110: Related Concerns/Issues Concerns/Issues: Industry impacted by redundant audit activity (e.g., Airlines, CASE, Customers, Authorities) Limited industry recognition of 9110 certification; to date only 153 organizations are certified Repair stations are mainly organized to address the regulations, they may not have a mature quality management system few performance indicators, no improvement process, Page 18

19 9110: Strategy Actions : Promotion by the IAQG members of the 9110 certification in the ICOP scheme (for their repair stations and the repair station of their suppliers) To add a dedicated team in the Relationship Growth Strategy to address the maintenance issues of redundant audit activities (Team will incorporate Airlines, MRO, OEM and Authorities participation) Page 19

20 9120 Distributor QMS Standard Initiative Leader: Dale Gordon IAQG General Assembly Page 20

21 9120 Standard Revision Initiative Summary: Revise 9120 to incorporate ISO 9001:2008 changes Revise 9120 to incorporate 9100:2008 changes Analyze needs of 9120 stakeholders and add/revise requirements IAQG General Assembly Page 21

22 9120: Progress Status Writing Sub-Team meeting 28 February Florida Second 9120 draft prepared Naples 9120 meeting: Full Team review of second 9120 draft Coordination draft comments reviewed and reconciled Reviewed new ISO 9001 schedule (TC176 changed their estimated release date from 2Q 2009 to 4Q 2008) Kept 9120 schedule to release in January 2009 Page 22

23 9115 Software QMS Standard Initiative Leader: Michelle Pierce IAQG General Assembly Page 23

24 9115 Standard Software QMS Initiative Summary: To establish software quality management requirements for the Aviation, Space and Defense industry for deliverable embedded or loadable software products To harmonize the content of AS9006 with the content of ISO 12207:2007 and other applicable standards, retaining the 9100 framework IAQG General Assembly Page 24

25 9115: Progress Status Orlando October 2007: Complete Integration AAQG EAQG APAQG Review Draft from Orlando For: consistency flow duplications text placement Review Relevant Standards For missing requirements EAQG AAQG APAQG March 2008: Integration of Sector Comments Naples Cleanup IAQG General Assembly Planned Publication : Oct June 2008: Initial Draft released for Comments Page 25

26 9115: Utilization 9115 is used as a supplement to 9100 and explains the 9100 requirements, where necessary, for software requirements. When utilized, 9115 must be used in conjunction with 9100 (9100 text not reproduced in 9115) If contractually flowed down,, then organization will monitor compliance to the standard (no certification, 2 nd party audit) Page 26

27 9101 Audit Process Standard (9111, 9121) Initiative Leader: Hans Luijt IAQG General Assembly Page 27

28 9101: Audit Process Standard Initiative Summary: Amend 9101 Assessment standard in order to enhance its clarity and compatibility with process based management QMS ISO 9001, and IAQG 9100 Standard update to be published end of IAQG General Assembly Page 28

29 9101: Progress Status New ISO Assessment Standard published as draft: contains new detailed material that was in the original 9101 update scope First draft 9101 distributed for internal WG discussion: 17 December 2007 Permission obtained to use ISO Audit Practices Group (APG) material Strong relation with new (activities just launched) Page 29

30 9101: Main changes No scoring For the first certification an initial on site audit is requested in 2 stages : Check on site of the QMS documentation and determination of the scope, request of customers feedback/complaints, focus on availability of performance information and continual improvement, Full on site audit. For all the audits the CBs must review and take into account the customers feedback (through OASIS) and customer satisfaction New checklist contains specific aerospace situations (documents, records, procedures, etc) to look for during on-site audits Improved link with Product quality, On Time Delivery and processes: Using actual product example during system audit Use product quality and OTD performance measurement to focus audit on under performing processes More focus on determining effectiveness in addition to determining compliance Page 30

31 9101: Main change benefits Scoring is not used at all and elimination will save a lot of time Focus will more on performance improvement instead of compliance monitoring More emphasis on aerospace specific issues, and less on completing a questionnaire Better link with product quality and OTD performance Note: the text of the present (and future) 9100 has the potential to focus more on performance and effectiveness, the present 9101 only focuses on general compliance Page 31

32 9100 / 9101 Implementation Transition phase Publications 9100 : Nov : Dec CBs Have 6 months for preparing the training material (until 01/07/2009) Transition period : 24 months from the 01/07/ months for the auditors training 12 months to perform the certification (possible during a surveillance audit) Organizations already certified Ready can start on 01/07/2009 Can move from the old to the new 9100 during a surveillance audit, current 9100 valid until 01/07/2011 Organizations not yet certified (new contracts) New 9100 / 9101 mandatory on 01/07/2010 Page 32

33 Document Relationships Other Party Managt System REQUIREMENTS Strategy Stream SUPPY CHAIN Strategy Stream Oversight of Certification Scheme (organization) (surveillance) (auditors) Sales,Master Contract Scheduling Requirt. & & Flow down Sequencing 9102 FAI 9120 (Distributors) 9110 (Maintenance) 9100 (General) QMS Requirements Supply Chain Management Handbook Design and Developt Key Charact. Supplier Capacity sourcing planning & selection scheduling & approval DDA Order Managt & logistic Manufact. and inspection 9114 Direct ship Audit Process Operational managt and product validation 9131 Non conf. Non conf, corrective preventive actions Customer Support 91XX.. ICOP : Certification Scheme Best practices Maintenance of standards issued by IAQG (IAQG 103) People Capability Strategy Stream People Capability documents : dictionary Page 33