Activity Time: 30 minutes INSTRUCTIONS

Transcription

1 Activity Time: 30 minutes INSTRUCTIONS Complete this Pre-Test as an assessment of your overall knowledge before you enter Level 3 of the Manager Development Program. You will not be evaluated by your performance on this test. Rather, this is a way for you to see your growth when you eventually take your final Level 3 Certification test. 1. What are your three goals when it comes to customer experience? Select all that apply. a. Take great care of your customers in your neighborhood b. Respond to concerns in a timely manner c. Wow them, keep them d. Contact Customer Care 2. After a product incident, it is recommended to call at least customers to ask them how their experience was. a. 3 directly following the order. b. Any 5 orders throughout the day the order was taken. c. 10 total: 5 before and 5 similar orders after the incident d. 12 immediately following the incident 3. If you currently have areas in your store that need improvement, you should not start new projects. 4. To do hospitality well, you should first: a. Commit to the systems you already have in place b. Start many new projects at one time to enhance the customer experience c. Ask your general manager for advice d. Fully commit to just one aspect and do it really well 5. EBITDA stands for: a. Earnings Before Interest Taxes Depreciation Amortization b. Earnings Before Interest Time Deficit and Automation c. Equity Building Interest Times Dividend Amount d. Every Building In The Dominos Arsenal MDP Level 3 Pre-Test Q Page 1 of 5

2 6. Manager #1 has an AWUS of $15,000 and a food cost of $5,000. Manager #2 has an AWUS of $20,000 and a food cost of $6,000. Which Manager has a lower food cost percentage? a. Manager #1 since their food cost is 10% b. Manager #1 since their food cost is 34% c. Manager #2 since their food cost is 30% d. Manager #2 since their food cost is 33% 7. Looking at your versus usage can help you determine areas for improvement in your store when it comes to food cost. a. Ideal; actual b. Controllable; non-controllable c. Consistent; inconsistent d. Major; minor 8. If a store has weekly fixed costs of $3,490, and a contribution margin ratio of 18.2%, their breakeven AWUS would be: a. $192 b. $15,214 c. $19,176 d. $16, The calculation for contribution margin is: a. Royalty sales variable costs b. AWUS advertising expense c. Fixed costs + non controllable costs d. Royalty sales + controllable costs 10. EFO uses which 5 calculations to provide you with the most accurate food order projection? a. Sales history, days covered, proof time, inventory level, margins set b. Proof time, inventory level, weather forecasting, delivery times, historical food usage c. Days covered, historical food usage, inventory levels, margins set, sales history d. Percentage fluctuations, proof time, sales history, inventory level, days covered 11. It would be important to change quantities for items in EFO under these circumstances: (select all that apply) a. Sporting events schedule b. Impending bad weather c. No boost weeks are happening d. You have to throw out an item 12. To encourage a store culture that embraces perfect image, you can praise team members for following image standards. a. Once a week b. During their performance reviews c. Publicly d. In private MDP Level 3 Pre-Test Q Page 2 of 5

3 13. The purpose of Gap Analysis is to a. Analyze what s missing, determine how big the problem is, and how best to tackle it. b. Understand how much space between the slap table and makeline there should be c. Know who to reprimand when you don t get the desired results you re looking for d. All of the above 14. You want to execute a Gap Analysis and are trying to identify a trend in your store. A trend that you might notice could be a. Between 5-8pm your load time is averaging.79 minutes higher than the rest of the day for last period b. Your last OER was a 3 star c. Your PCYA was -6.3% last weekend d. You are scheduled to clean your oven tomorrow and know that if don t clean it the product is going to be impacted for the customers 15. If a TM has completed an online quiz which tab can you go into to gather additional information? a. Training b. Pulse Care c. Customer Care d. Marketing/Profitability 16. Future sales trends are important when deciding who to hire. True or False? 17. is the best predictor of future performance. a. Attitude b. References c. Past behavior d. Current behavior 18. What is the STAR response technique that is used in the interviewing process? a. Stop, Think, Assess, Respond b. Situation, Task, Action, Results c. Strategy, Training, Analyze, Research d. Support, Team, Ask, Review 19. The first thing you should do when preparing for an interview is to define what success looks like. True or False? 20. Don t be too critical of a product plan that comes to you. No complete plan should be turned down if it hits all 5 steps of gap analysis process! MDP Level 3 Pre-Test Q Page 3 of 5

4 21. What is customer acquisition? a. The ability to turn new customer into repeat customers b. The ability to capture new customers for your store c. The count of non-new customers d. A measure of how many times a customer places an order over a certain period of time 22. What is customer conversion? a. The ability to turn new customer into repeat customers b. The count of non-new customers c. A measure of how many times a customer places an order over a certain period of time d. The average net sales divided by the number of orders placed by customers 23. What is one sales building activity you can do to help retain customers? a. Wobble boarding b. Customer call backs c. Upselling d. Car-top signs 24. Goals should always be,,,. a. Realistic, Attainable, Profitable, Compatible b. Specific, Maintainable, Accurate, Challenging c. Specific, Measurable, Achievable, Compatible 25. When planning your budget is, first determine how much money you can spend and then decide what you re trying to accomplish. True or False? 26. One-and-done adjustments to your store s service are: a. small changes that happen once; your goal as a manager should be larger, long-term changes. b. small but realistic shifts in your store s operations; this is the kind of change you should try to make as a manager. c. large tasks that you can delegate to your crew members. 27. Aces in their places means a. putting your employees in the spots where they excel, but it s not always a realistic goal depending on the schedule you get from your GM. b. putting your employees in the spots where they excel, and is a vital part of being prepared for a rush. c. organizing your store according to Order of Operations best practices so that the store can run as efficiently as possible. 28. At the 401 level of manager training, Aces in Their Places means: a. Placing people in the positions where they ll excel b. Scheduling people in the positions where they ll excel c. Making sure every crew member is an expert in just one position and only works that position MDP Level 3 Pre-Test Q Page 4 of 5

5 29. As you create a schedule, a manager who is aware of Aces in Their Places should think: a. Who performs best where? b. Who is available when? c. Who is friends with whom? d. Who performs best during a lull? 30. LVR and DVR are two of the main tools available for you to study your business trends and forecast more accurately. MDP Level 3 Pre-Test Q Page 5 of 5