MANAGER DEVELOPMENT PROGRAM

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2 EVALUATOR S NAME AND TITLE: MANAGER DEVELOPMENT PROGRAM instructions This evaluation (and other evaluations in this series) is designed to gauge a team member s readiness to run a successful, unassisted shift. When the ratings on this evaluation meet the standards and expectations of the GM/owner/operator who is performing the evaluating, then the trainee being developed is presumed to be ready to move on to certification. date: TRAINEE S NAME: Get started by filling out the form on the right!

3 This guide is made of two parts. Continue to the next page to get started! PART ONE skill guide Part One provides an overview of each leadership skill and the behaviors the trainee should be able to exhibit and perform at a Level 1. PART two performance evaluation Part Two evaluates the trainee s readiness to successfully and consistently perform each leadership skill, provides an overall score for the category, and indicates how effectively the trainee leads customer experience for the business.

4 part one page 1 customer experience Models excellent customer experience behavior while working. Immediately WOWs and impresses customers with concerns. Creates a fun work environment; exhibits the Fanattitudes; leads staff in Fanattitudes; ensures order accuracy; vocalizes during shift. Consistently resolves every customer concern; empowers team members during the shift; performs customer service scenarios with team members; leads WOW roleplays with team members. financial acumen Understands basic math in regards to store. Can complete basic math in the store with regard to customers orders and inventory. food Manages cost control within 1% of ideal. Accurately reconciles invoice to delivery and enters product into store. image Leads image and grooming standards in store. Can effectively conduct an Image self-oer. labor Executes employee food process; constantly evaluates the makeline; executes quality control systems during the shift; motivates the team to make accuracy a focus on every shift; is fast and accurate when making food; can prep effectively; keeps waste at a minimum. Enters inventory; puts inventory away correctly; accurately reconciles invoice to actual deliveries. Upholds perfect personal image, as well as enforces other employee s perfect image; holds team accountable on shift; has tough conversations when store or team are not in perfect image. Team members are in proper uniform during the shift; grooming standards are upheld; store interior is in good repair including hot bags, makeline, customer area, baking equipment, and walk in; outside entry is clean; signage and printed materials are up to standard. Schedules are completed on time and store is adequately staffed. Manages the daily schedule from shift to shift. SAETY & SECURITY All cash is handled properly. Accurately checks out drivers; exhibits heightened cash awareness.

5 part one page 2 leadership Successfully transitions from peer to leader. Team members are fulfilling duties. Runs a 5 star shift with great operations and positive sales. Can navigate certain data in PWR. Responds well to confrontation and conflict; leads by example; keeps employee information confidential; prioritizes the brand. Empowers and praises team members; follows up on assigned tasks. Systems are consistently enforced, uses a standard to follow up and deal with hiccups; uses time effectively throughout the shift. Displays an understanding of Real Time features. Displays leadership characteristics. Sets the tone on the shift by exhibiting a positive attitude and energy; promotes the store and brand; empowers team members and communicates effectively; champions customers. people Effectively trains and coaches those in non-management positions. Can handle disciplinary actions. Recruits on a shiftly basis. Provides proper feedback; exhibits positive attitude; completes assigned training in a timely manner. Addresses disciplinary actions in a timely and thorough manner. Drives people to jobs.dominos.com and treats every customer as a future potential team member. product Adheres to proper quality standards. Properly proofed dough is available in all sizes during shifts. Properly evaluates and grades product quality; monitors temperatures; adheres to proper storage standards. Can identify dough inventory shortages and find solutions; can identify properly proofed dough; uses the dough proofing report to determine daily dough usages. Ensures proper PRP for current and next shift. Uses the dough proofing report to determine daily dough usages; uses Pulse prep reports; adheres to proper thawing/proofing guidelines to have readyto-use product; has best practices around timing of PRP. Follows product incident procedures. Responds properly to customer concerns; follows Customer Care incident procedure. sales Has a general understanding of how sales are generated. Expert at thoughtful recommendations. Has a general understanding of how sales are generated. Understands the difference between national and LSM; knows the different ways a store can build sales; knows expectation for the store to lead sales building on every shift; provides excellent product, service, and image. Knows the financial impact of upselling; knows all menu items or the importance of them; follows up on upselling behavior. service Hits HTA and shift goals. Vocal about goals and is direct and specific; exhibits HTA; is able to identify and place aces in places at start of shift; able to make in-the-moment operational adjustments.

6 part two page 1 In the Score box, fill-in the appropriate score. Every topic that is marked as "READY" counts as 1 point. Passing grades are determined by your organization. customer experience safety & Security Models excellent customer experience behavior while working. Immediately WOWs and impresses customers with concerns. All cash is handled properly. LEADERSHIP financial acumen Understands basic math in regards to store. Successfully transitions from peer to leader. Team members are fulfilling duties. Runs a 5 star shift with great operations and positive sales. food Can navigate certain data in PWR. Manages cost control within 1% of ideal. Displays leadership characteristics. Accurately reconciles invoice to delivery and enters product into store. PEOPLE image Leads image and grooming standards in store. Can effectively conduct an Image self-oer. Effectively trains and coaches those in non-management positions. Can handle disciplinary actions. Recruits on a shiftly basis. PRODUCT labor Schedules are completed on time and store is adequately staffed. Adheres to proper quality standards. Properly proofed dough is available in all sizes during shifts. Ensures proper PRP for current and next shift. Follows product incident procedures.

7 part two page 2 In the Score box, fill-in the appropriate score. Every topic that is marked as "READY" counts as 1 point. Passing grades are determined by your organization. SALES Has a general understanding of how sales are generated. Expert at thoughtful recommendations. SERVICE Hits HTA and shift goals. TOTAL /24 Every topic that is marked as "READY" gets 1 point. Passing grades are determined by your organization.

8 part two page 3 development plan Before completing and signing the document, the GM should list out the 2-5 leadership behaviors that they want the trainee to focus on developing before the next scheduled meeting. These should be skills that are rated either or Trained on this evaluation. leadership skill 1 leadership skill 2 Write your development plan notes in the spaces provided. leadership skill 3 leadership skill 4 leadership skill 5

9 instructions After each weekly/biweekly evaluation is completed and before a trianee is deemed ready for final certification, the appropriate parties must sign the document -- whether electronically or on a printed version -- signifying that the evaluation has been reviewed and is official. After the evaluation has been completed, print out a copy to give to the trainee for their personal records. Then, save an electronic copy as a.pdf file to the office computer, and to trainers, supervisors, or franchisees if required. signatures TRAINEE: Gm or supervisor: