Edexcel BTEC Level 2 and Level 3 Award, Certificate, Diploma in Retail Knowledge (QCF)

Transcription

1 Edexcel BTEC Level 2 and Level 3 Award, Certificate, Diploma in Retail Knowledge (QCF) Specification BTEC specialist qualifications For first teaching September 2010 Issue 4

2 Pearson Education Ltd is one of the UK s largest awarding organisations, offering academic and vocational qualifications and testing to schools, colleges, employers and other places of learning, both in the UK and internationally. Qualifications offered include GCSE, AS and A Level, NVQ and our BTEC suite of vocational qualifications, ranging from Entry Level to BTEC Higher National Diplomas. Pearson Education Ltd administers BTEC qualifications. Through initiatives such as onscreen marking and administration, Pearson is leading the way in using technology to modernise educational assessment, and to support teachers and learners. This specification is Issue 4. Key changes are sidelined. We will inform centres of any changes to this issue. The latest issue can be found on the Edexcel website: References to third party material made in this specification are made in good faith. Edexcel does not endorse, approve or accept responsibility for the content of materials, which may be subject to change, or any opinions expressed therein. (Material may include textbooks, journals, magazines and other publications and websites.) Authorised by Martin Stretton Prepared by Christine Hepworth Publications Code BA All the material in this publication is copyright Pearson Education Limited 2012

3 BTEC Specialist qualification titles covered by this specification Edexcel BTEC Level 2 Award in Retail Knowledge (QCF) Edexcel BTEC Level 2 Certificate in Retail Knowledge (QCF) Edexcel BTEC Level 2 Diploma in Retail Knowledge (QCF) Edexcel BTEC Level 3 Award in Retail Knowledge (QCF) Edexcel BTEC Level 3 Certificate in Retail Knowledge (QCF) Edexcel BTEC Level 3 Diploma in Retail Knowledge (QCF) These qualifications have been accredited to the Qualifications and Credit Framework (QCF) and are eligible for public funding as determined by the Department for Education (DfE) under Sections 96 and 97 of the Learning and Skills Act The qualification titles listed above feature in the funding lists published annually by the DfE and the regularly updated website The QCF Qualifications Accreditation Number (QAN) should be used by centres when they wish to seek public funding for their learners. Each unit within a qualification will also have a QCF unit code. The QCF qualification and unit codes will appear on learners final certification documentation. The Qualification Accreditation Numbers for the qualifications in this publication are: Edexcel BTEC Level 2 Award in Retail Knowledge (QCF) 500/7339/4 Edexcel BTEC Level 2 Certificate in Retail Knowledge (QCF) 500/7363/1 Edexcel BTEC Level 2 Diploma in Retail Knowledge (QCF) 500/7362/X Edexcel BTEC Level 3 Award in Retail Knowledge (QCF) 500/7316/3 Edexcel BTEC Level 3 Certificate in Retail Knowledge (QCF) 500/7312/6 Edexcel BTEC Level 3 Diploma in Retail Knowledge (QCF) 500/7313/8 These qualification titles will appear on learners certificates. Learners need to be made aware of this when they are recruited by the centre and registered with Edexcel. This qualification is accredited by Ofqual as being part of the Apprenticeship Framework.

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5 Welcome to BTEC Level 2 and Level 3 in Retail Knowledge (QCF) We are delighted to introduce our new qualifications, which will be available for teaching from September These qualifications have been revised and conform with the requirements of the new QCF (Qualifications and Credit Framework). Focusing on the BTEC Level 2 and Level 3 in Retail Knowledge (QCF) This qualification comprises QCF credit-rated units developed by Skillsmart Retail, the sector skills council for the retail sector. The qualification is designed for those wishing to gain knowledge and understanding in the retail sector with a specialist focus on beauty retailing and beauty products including skin care, perfumery, cosmetic and nail care products. For the Level 2 Award learners can progress on to the BTEC Level 2 Certificate or Diploma in Retail Knowledge (QCF). Learners can also progress on to the BTEC Level 3 Award, Certificate or Diploma in Retail Knowledge (QCF) or the Level 3 NVQ in Retail Skills. For the Level 2 Certificate, learners can progress on to the BTEC Level 2 Diploma in Retail Knowledge (QCF). Learners can also progress on to the BTEC Level 3 Certificate or Diploma in Retail Knowledge (QCF) or the Level 3 NVQ in Retail Skills. For the Level 2 Diploma learners can progress on to the BTEC Level 3 Certificate or Diploma in Retail Knowledge (QCF) or the Level 3 NVQ in Retail Skills. For the Level 3 Award learners can progress on to the Edexcel BTEC Level 3 Certificate or Diploma in Retail Knowledge (QCF) or the Level 3 NVQ in Retail Skills, specialising in visual merchandising, management or sales. Learners may wish to progress on to suitable qualifications in areas such as management and team leading. For the Level 3 Certificate, learners can progress on to the Edexcel BTEC Level 3 Diploma in Retail Knowledge (QCF) or the Level 3 Retail Skills, specialising in visual merchandising, management or sales. Learners may wish to progress on to suitable qualifications in areas such as management and team leading. For the Level 3 Diploma, learners can progress on to the Level 3 NVQ in Retail Skills, specialising in visual merchandising, management or sales. Learners may wish to progress on to suitable qualifications in areas such as management and team leading. Straightforward to implement, teach and assess Implementing BTECs couldn t be simpler. They are designed to fit in to your curriculum and can be studied independently or alongside existing qualifications, to suit the interests and aspirations of learners. The clarity of assessment guidance makes grading levels of learner attainment clear-cut.

6 Engaging for everyone Learners of all abilities flourish when they can apply their own knowledge, skills and enthusiasm to a subject. BTEC qualifications make explicit the link between theoretical learning and the world of work by giving learners the opportunity to apply their research, skills and knowledge to work-related contexts and case studies. These applied and practical BTEC approaches give all learners the impetus they need to achieve and the skills they require for workplace or education progression. Recognition BTECs are understood and recognised by a large number of organisations in a wide range of sectors. BTEC qualifications are developed with key industry representatives and Sector Skills Councils (SSC) to ensure that they meet employer and student needs - in this case the Skillsmart Retail SSC. Many industry and professional bodies offer successful BTEC learners exemptions for their own accredited qualifications. All you need to get started To help you off to a flying start, we ve developed an enhanced specification that gives you all the information you need to start teaching BTEC. This includes: a framework of equivalencies, so you can see how this qualification compares with other vocational qualifications information on rules of combination, structure and quality assurance, so you can deliver the qualification with confidence explanations of the content s relationship with the learning outcomes and all you need to know about possible approaches to delivery guidance on assessment, and what the learner must produce to achieve the unit. Don t forget that we re always here to offer curriculum and qualification updates, local training and network opportunities, advice, guidance and support.

7 Contents What are BTEC Level 2 and 3 Specialist qualifications? 1 Edexcel BTEC Level 2 Certificate 2 Key features of the Edexcel BTEC Level 2 and 3 in Retail Knowledge (QCF) 2 National Occupational Standards 2 Rules of combination 3 Rules of combination for the Edexcel BTEC Level 2 and 3 qualifications 3 Edexcel BTEC Level 2 Certificate in Retail Knowledge (QCF) 5 Edexcel BTEC Level 2 Diploma in Retail Knowledge (QCF) 7 Edexcel BTEC Level 3 Award in Retail Knowledge (QCF) 9 Edexcel BTEC Level 3 Certificate in Retail Knowledge (QCF) 10 Edexcel BTEC Level 3 Diploma in Retail Knowledge (QCF) 12 Assessment 14 Quality assurance of centres 16 Approval 17 Quality Assurance Handbook 17 Programme design and delivery 18 Mode of delivery 18 Resources 18 Delivery approach 18 Functional Skills 19 Access and recruitment 20 Restrictions on learner entry 20 Access arrangements and special considerations 20 Recognition of Prior Learning 21 Unit format 21 Unit title 21 Unit code 21 QCF level 21

8 Credit value 21 Guided learning hours 22 Unit aim 22 Unit introduction 22 Learning outcomes 22 Assessment criteria 22 Unit content 22 Essential guidance for tutors 23 Units 25 Unit 1: Understanding Customer Service in the Retail Sector 27 Unit 2: Understanding the Retail Selling Process 33 Unit 3: Understanding how Individuals and Teams Contribute to the Effectiveness of a Retail Business 39 Unit 4: Understanding how a Retail Business Maintains Health and Safety on its Premises 47 Unit 5: Understanding Retail Consumer Law 55 Unit 6: Understanding Security and Loss Prevention in a Retail Business 61 Unit 7: Understanding the Handling of Customer Payments in a Retail Business 67 Unit 8: Understanding the Control, Receipt and Storage of Stock in a Retail Business 73 Unit 9: Understanding Visual Merchandising for Retail Business 79 Unit 10: Understanding Fashion Retail Personal Shopping and Styling 87 Unit 11: Understanding Fashion Trends and Forecasting 93 Unit 12: Understanding the Fashion Retail Market 101 Unit 13: Understanding the Evolution of Beauty Retailing 109 Unit 14: Understanding the Retail Sale of Skin Care Products 115 Unit 15: Understanding the Retail Sale of Perfumery Products 121 Unit 16: Understanding the Retail Sale of Cosmetics 127 Unit 17: Understanding the Retail Sale of Nail Care Products 135 Unit 18: Understanding the Retail Sale of Beauty Products 143 Unit 19: Understanding the Storage, Monitoring and Replenishment of Fresh Produce in a Retail Outlet 149 Unit 20: Understanding the Storage, Monitoring and Replenishment of Chilled Food Items in a Retail Outlet 155

9 Unit 21: Understanding how Retailers Sell National Lottery products and Services 161 Unit 22: Understanding the Features of Different Types of Alcoholic Beverages Sold in Retail Outlets 167 Unit 23: Understanding how Retailers Operate Home Delivery Services for Newspapers and Magazines 175 Unit 24: Understanding how Stocks of Newspapers and Magazines are Controlled in Retail Outlets 181 Unit 25 Understanding Plant Nomenclature, Terminology and Identification 187 Unit 26: Understanding Customer Service in the Retail Sector 193 Unit 27: Understanding the Management of Risks to Health and Safety on the Premises of a Retail Business 201 Unit 28: Understanding Security and Loss Prevention in a Retail Business 209 Unit 29: Understanding how the Smooth Operation of a Payment Point is Maintained 217 Unit 30: Understanding the Retail Selling Process 225 Unit 31: Understanding the Management of Stock in a Retail Business 233 Unit 32: Understanding the Development of Personal and Team Effectiveness in a Retail Business 241 Unit 33: Understanding how the Effectiveness of Store Operations can be Improved 251 Unit 34: Understanding the Control of Pests and Diseases which may Affect Plants in a Retail Outlet 259 Unit 35: Understanding the Nature, Uses and Importance of Product Information in a Retail Outlet Selling Gardening Products 267 Unit 36: Understanding the Management of Delivery of Plants into a Retail Business 275 Unit 37: Understanding how the Growth and Development of Plants is Promoted and Monitored in a Retail Outlet 281 Unit 38: Understand how to Approach Work-based Projects within Retail Business 289 Unit 39: Underage Sales Prevention for Retail and Licensed Premises 295 Unit 40: The Principles of Food Safety for Retail 303 Further information 311 Useful publications 311 How to obtain National Occupational Standards 311

10 Professional development and training 312 Annexe A 313 The Edexcel/BTEC qualification framework for the Retail sector 313 Annexe B 315 Wider curriculum mapping 315 Annexe C 317 National Occupational Standards/mapping with NOS 317 Annexe D Functional Skills Mapping 323 Annexe E Onscreen Multiple Choice Question Testing 333 BTEC Level 2 Award in Retail Knowledge (QCF) 333 BTEC Level 2 Certificate in Retail Knowledge (QCF) 334 BTEC Level 2 Diploma in Retail Knowledge (QCF) 335 BTEC Level 3 Certificate in Retail Knowledge (QCF) 338 BTEC Level 3 Diploma in Retail Knowledge (QCF) 339 Annexe F 341 Glossary of Accreditation Terminology 341 Annexe G 343 BTEC Specialist and Professional qualifications 343

11 What are BTEC Level 2 and 3 Specialist qualifications? BTEC Specialist qualifications are qualifications from Entry Level to Level 8 in the Qualifications and Credit Framework (QCF) designed to provide specialist workrelated qualifications in a range of sectors. They give learners the knowledge, understanding and skills that they need to prepare for employment. The qualifications also provide career development opportunities for those already in work. Consequently they provide a course of study for full-time or part-time learners in schools, colleges and training centres. BTEC Specialist qualifications provide much of the underpinning knowledge and understanding for the National Occupational Standards for the sector, where these are appropriate. They are supported by the relevant Standards Setting Body (SSB) or Sector Skills Council (SSC). A number of BTEC Specialist qualifications are recognised as knowledge-based qualifications and form part of the Apprenticeship Framework. On successful completion of a BTEC Specialist qualification, learners can progress to or within employment and/or continue their study in the same, or related vocational area. The QCF is a framework which awards credit for qualifications and units. It aims to present qualifications in a way that is easy to understand and measure. It enables learners to gain qualifications at their own pace along flexible routes. There are three sizes of qualifications in the QCF: Award (1 to 12 credits) Certificate (13 to 36 credits) Diploma (37 credits and above). Every unit and qualification in the framework will have a credit value. The credit value of a unit specifies the number of credits that will be awarded to a learner who has achieved the learning outcomes of the unit. The credit value of a unit is based on: one credit for those learning outcomes achievable in 10 hours of learning learning time defined as the time taken by learners at the level of the unit, on average, to complete the learning outcomes of the unit to the standard determined by the assessment criteria. The credit value of the unit will remain constant in all contexts, regardless of the assessment method used for the qualification(s) to which it contributes. Learning time should address all learning (including assessment) relevant to the learning outcomes, regardless of where, when and how the learning has taken place. BA Specification Edexcel BTEC Level 2 and Level 3 Award/Certificate/Diploma in 1

12 Edexcel BTEC Level 2 Certificate The Edexcel BTEC Level 2 Certificate offers an engaging programme for those who are clear about the vocational area they want to learn more about. These learners may wish to extend their programme through the study of a related GCSE, a complementary NVQ or other related vocational or personal and social development qualification. These learning programmes can be developed to allow learners to study complementary qualifications without duplication of content. For adult learners the Edexcel BTEC Level 2 Certificate can extend their knowledge and understanding of work in a particular sector. It is a suitable qualification for those wishing to change career or move into a particular area of employment following a career break. Key features of the Edexcel BTEC Level 2 and 3 in Retail Knowledge (QCF) The Edexcel BTEC Level 2 and 3 in Retail Knowledge (QCF) have been developed to give learners the opportunity to: engage in learning that is relevant to them and which will provide opportunities to develop a range of skills and techniques, personal skills and attributes essential for successful performance in working life achieve a nationally Level 2 or Level 3 vocationally-related qualification progress to employment in a particular vocational sector progress to related general and/or vocational qualifications. National Occupational Standards Where relevant, Edexcel BTEC Level 2 and 3 qualifications are designed to provide some of the underpinning knowledge and understanding for the National Occupational Standards (NOS), as well as developing practical skills in preparation for work and possible achievement of NVQs in due course. NOS form the basis of National Vocational Qualifications (NVQs). Edexcel BTEC Level 2 and 3 (QCF) qualifications do not purport to deliver occupational competence in the sector, which should be demonstrated in a work context. Each unit in the specification identifies links to elements of the NOS in Annexe C. 2 BA Specification Edexcel BTEC Level 2 and Level 3 Award, Certificate and Diploma in

13 Rules of combination The rules of combination specify the credits that need to be achieved, through the completion of particular units, for the qualification to be awarded. All accredited qualifications within the QCF have a set of rules of combination. Rules of combination for the Edexcel BTEC Level 2 and 3 qualifications When combining units for an Edexcel BTEC Level 2 and 3 in Retail Knowledge (QCF) it is the centre s responsibility to ensure that the following rules of combination are adhered to. Edexcel BTEC Level 2 Award in Retail Knowledge (QCF) 1 Qualification credit value: a minimum of 9 credits 2 All credits must be achieved from the units listed in the qualification table Edexcel BTEC Level 2 Certificate in Retail Knowledge (QCF) 1 Qualification credit value: a minimum of 14 credits 2 All credits must be achieved from the units listed in the qualification table Edexcel BTEC Level 2 Diploma in Retail Knowledge (QCF) 1 Qualification credit value: a minimum of 37 credits 2 All credits must be achieved from the units listed in the qualification table Edexcel BTEC Level 3 Award in Retail Knowledge (QCF) 1 Qualification credit value: a minimum of 5 credits 2 All credits must be achieved from the units listed in the qualification table Edexcel BTEC Level 3 Certificate in Retail Knowledge (QCF) 1 Qualification credit value: a minimum of 16 credits 2 Minimum credit to be achieved at, or above, the level of the qualification: 14 credits 3 All credits must be achieved from the units listed in the qualification table Edexcel BTEC Level 3 Diploma in Retail Knowledge (QCF) 1 Qualification credit value: a minimum of 37 credits 2 Minimum credit to be achieved at, or above, the level of the qualification: 29 credits 3 All credits must be achieved from the units listed in the qualification table BA Specification Edexcel BTEC Level 2 and Level 3 Award/Certificate/Diploma in 3

14 Edexcel BTEC Level 2 Award in Retail Knowledge (QCF) Edexcel BTEC Level 2 Award in Retail Knowledge (QCF) is a 9 credit and guided learning hour (GLH) qualification that consists of 2 credits from Group A plus optional units that provide for a combined total of 9 credits for the completed qualification. Learners may select units from any of the option groups. Edexcel BTEC Level 2 Award in Retail Knowledge (QCF) Unit Group A units Credit Level 1 Understanding Customer Service in the Retail Sector Understanding the Retail Selling Process Understanding how Individuals and Teams Contribute to the Effectiveness of a Retail Business 4 Understanding how a Retail Business Maintains Health and Safety On Its Premises Unit Optional Units 5 Understanding Retail Consumer Law Understanding Security and Loss Prevention in a Retail Business 7 Understanding the Handling of Customer Payments in a Retail Business 8 Understanding the Control, Receipt and Storage of Stock in a Retail Business Understanding Visual Merchandising for Retail Business Understand how to Approach Work-Based Projects within Retail Business 39 Underage Sales Prevention for Retail and Licensed Premises Unit Equivalent Unit 40 The Principles of Food Safety for Retail BA Specification Edexcel BTEC Level 2 and Level 3 Award, Certificate and Diploma in

15 Edexcel BTEC Level 2 Certificate in Retail Knowledge (QCF) The Edexcel BTEC Level 2 Certificate in Retail Knowledge (QCF) is a 14-credit and guided learning hour (GLH) qualification that consists of 4 core units plus optional units that provide for a combined total of 14 credits for the completed qualification. Learners may select the four optional credits required from any of the option groups. Edexcel BTEC Level 2 Certificate in Retail Knowledge (QCF) Unit Group A Core units Credit Level 1 Understanding Customer Service in the Retail Sector Understanding the Retail Selling Process Understanding how Individuals and Teams Contribute to the Effectiveness of a Retail Business 4 Understanding how a Retail Business Maintains Health and Safety On Its Premises Unit Optional Group B units 5 Understanding Retail Consumer Law Understanding Security and Loss Prevention in a Retail Business 7 Understanding the Handling of Customer Payments in a Retail Business* 8 Understanding the Control, Receipt and Storage of Stock in a Retail Business* Understanding Visual Merchandising For Retail Business Understanding how the Smooth Operation of a Payment Point is Maintained* 31 Understanding the Management of Stock in a Retail Business* 33 Understanding how the Effectiveness of Store Operations can Be Improved 38 Understand how to Approach Work-Based Projects Within Retail Business 39 Underage Sales Prevention for Retail and Licensed Premises The Principles of Food Safety for Retail 1 2 Unit Optional Group D Fashion Retail 10 Understanding Fashion Retail Personal Shopping and Styling Understanding Fashion Trends and Forecasting Understanding the Fashion Retail Market 3 2 BA Specification Edexcel BTEC Level 2 and Level 3 Award/Certificate/Diploma in 5

16 Unit Optional Group E Beauty 13 Understanding the Evolution of Beauty Retailing Understanding the Retail Sale of Skin Care Products Understanding the Retail Sale of Perfumery Products Understanding the Retail Sale of Cosmetics Understanding the Retail Sale of Nail Care Products Understanding the Retail Sale of Beauty Products 3 2 Unit Optional Group F Grocery and Newspapers 19 Understanding the Storage, Monitoring and Replenishment of Fresh Produce in a Retail Outlet 20 Understanding the Storage, Monitoring and Replenishment of Chilled Food Items in a Retail Outlet 21 Understanding how Retailers Sell National Lottery Products and Services 22 Understanding the Features of Different Types of Alcoholic Beverages Sold in Retail Outlets 23 Understanding how Retailers Operate Home Delivery Services For Newspapers and Magazines 24 Understanding how Stocks of Newspapers and Magazines are Controlled in Retail Outlets Unit Optional Group G Garden Retail 25 Understanding Plant Nomenclature, Terminology and Identification 34 Understanding the Control of Pests and Diseases which may Affect Plants in a Retail Outlet 35 Understanding the Nature, Uses and Importance of Product Information in a Retail Outlet Selling Gardening Products 36 Understanding the Management of Delivery of Plants Into a Retail Business 37 Understanding how the Growth and Development of Plants is Promoted and Monitored in a Retail Outlet *Please refer below for further details on the unit barrings: Barred Combinations The following units are barred combinations: Unit 7 cannot be taken if Unit 29 is chosen Unit 31 cannot be taken if Unit 8 is chosen Unit 29 cannot be taken if Unit 7 is chosen Unit 8 cannot be taken if Unit 31 is chosen 6 BA Specification Edexcel BTEC Level 2 and Level 3 Award, Certificate and Diploma in

17 Edexcel BTEC Level 2 Diploma in Retail Knowledge (QCF) The Edexcel BTEC Level 2 Diploma in Retail Knowledge (QCF) is a 37-credit and guided learning hour (GLH) qualification that consists of 4 core units plus optional units that provide for a combined total of 37 credits for the completed qualification. Learners may select the 27 optional credits required from any of the option groups. Edexcel BTEC Level 2 Diploma in Retail Knowledge (QCF) Unit Group A Core units Credit Level 1 Understanding Customer Service in the Retail Sector Understanding the Retail Selling Process Understanding how Individuals and Teams Contribute to the Effectiveness of a Retail Business 4 Understanding how a Retail Business Maintains Health and Safety on Its Premises Unit Optional Group B units 5 Understanding Retail Consumer Law Understanding Security and Loss Prevention in a Retail Business 7 Understanding the Handling of Customer Payments in a Retail Business* 8 Understanding the Control, Receipt and Storage of Stock in a Retail Business* Understanding Visual Merchandising For Retail Business Understanding how the Smooth Operation of a Payment Point is Maintained* 31 Understanding the Management of Stock in a Retail Business* 33 Understanding how the Effectiveness of Store Operations can be Improved 38 Understand how to Approach Work-Based Projects Within Retail Business 39 Underage Sales Prevention for Retail and Licensed Premises The Principles of Food Safety for Retail 1 2 Unit Optional Group D Fashion Retail 10 Understanding Fashion Retail Personal Shopping and Styling Understanding Fashion Trends and Forecasting Understanding the Fashion Retail Market 3 2 BA Specification Edexcel BTEC Level 2 and Level 3 Award/Certificate/Diploma in 7

18 Unit Optional Group E Beauty 13 Understanding the Evolution of Beauty Retailing Understanding the Retail Sale of Skin Care Products Understanding the Retail Sale of Perfumery Products Understanding the Retail Sale of Cosmetics Understanding the Retail Sale of Nail Care Products Understanding the Retail Sale of Beauty Products 3 2 Unit Optional Group F Grocery and Newspapers 19 Understanding the Storage, Monitoring and Replenishment of Fresh Produce in a Retail Outlet 20 Understanding the Storage, Monitoring and Replenishment of Chilled Food Items in a Retail Outlet 21 Understanding how Retailers Sell National Lottery Products and Services 22 Understanding the Features of Different Types of Alcoholic Beverages Sold in Retail Outlets 23 Understanding how Retailers Operate Home Delivery Services For Newspapers and Magazines 24 Understanding how Stocks of Newspapers and Magazines Are Controlled in Retail Outlets Unit Optional Group G Garden Retail 25 Understanding Plant Nomenclature, Terminology and Identification 34 Understanding the Control of Pests and Diseases Which may Affect Plants in a Retail Outlet 35 Understanding the Nature, Uses and Importance of Product Information in a Retail Outlet Selling Gardening Products 36 Understanding the Management of Delivery of Plants Into a Retail Business 37 Understanding how the Growth and Development of Plants Is Promoted and Monitored in a Retail Outlet *Please refer below for further details on the unit barrings: Barred Combinations The following units are barred combinations: Unit 7 cannot be taken if Unit 29 is chosen Unit 31 cannot be taken if Unit 8 is chosen Unit 29 cannot be taken if Unit 7 is chosen Unit 8 cannot be taken if Unit 31 is chosen 8 BA Specification Edexcel BTEC Level 2 and Level 3 Award, Certificate and Diploma in

19 Edexcel BTEC Level 3 Award in Retail Knowledge (QCF) Edexcel BTEC Level 3 Award in Retail Knowledge (QCF) is a 5 credit and guided learning hour (GLH) qualification that consists of optional units to a total of 5 credits for the completed qualification. Learners may select units from any of the option groups. Edexcel BTEC Level 3 Award in Retail Knowledge (QCF) Unit Optional Group A Generic units Credit Level 26 Understanding Customer Service in the Retail Sector Understanding the Management of Risks to Health and Safety On the Premises of a Retail Business 28 Understanding Security and Loss Prevention in a Retail Business 29 Understanding how the Smooth Operation of a Payment Point is Maintained Understanding the Retail Selling Process Understanding the Management of Stock in a Retail Business 32 Understanding the Development of Personal and Team Effectiveness in a Retail Business 33 Understanding how the Effectiveness of Store Operations can be Improved Unit Optional Group B Garden Retail 34 Understanding the Control of Pests and Diseases which may Affect Plants in a Retail Outlet 35 Understanding the Nature, Uses and Importance of Product Information in a Retail Outlet Selling Gardening Products 36 Understanding the Management of Delivery of Plants into a Retail Business 37 Understanding how the Growth and Development of Plants is Promoted and Monitored in a Retail Outlet Unit Optional Group C Grocery and Newspapers 23 Understanding how Retailers Operate Home Delivery Services for Newspapers and Magazines 4 3 BA Specification Edexcel BTEC Level 2 and Level 3 Award/Certificate/Diploma in 9

20 Edexcel BTEC Level 3 Certificate in Retail Knowledge (QCF) The Edexcel BTEC Level 3 Certificate in Retail Knowledge (QCF) is a 16-credit and guided learning hour (GLH) qualification that consists of 4 core units plus optional units that provide for a combined total of 16 credits for the completed qualification. Learners may select the 6 optional credits required from any of the option groups, but a minimum of 4 credits must be at Level 3. Edexcel BTEC Level 3 Certificate in Retail Knowledge (QCF) Unit Mandatory Group A - Generic units Credit Level 26 Understanding Customer Service in the Retail Sector Understanding the Management of Risks To Health and Safety On the Premises of a Retail Business Understanding the Retail Selling Process Understanding the Development of Personal and Team Effectiveness in a Retail Business 4 3 Unit Optional Group A2 Generic units 28 Understanding Security and Loss Prevention in a Retail Business 29 Understanding how the Smooth Operation of a Payment Point is Maintained 31 Understanding the Management of Stock in a Retail Business 33 Understanding how the Effectiveness of Store Operations Can Be Improved Unit Optional Group B Garden Retail 34 Understanding the Control of Pests and Diseases which may Affect Plants in a Retail Outlet 35 Understanding the Nature, Uses and Importance of Product Information in a Retail Outlet Selling Gardening Products 36 Understanding the Management of Delivery of Plants into a Retail Business 37 Understanding how the Growth and Development of Plants is Promoted and Monitored in a Retail Outlet Unit Optional Group C Grocery and Newspapers 23 Understanding how Retailers Operate Home Delivery Services for Newspapers and Magazines BA Specification Edexcel BTEC Level 2 and Level 3 Award, Certificate and Diploma in

21 Unit Level 2 Optional units Group D Fashion Retail 10 Understanding Fashion Retail Personal Shopping and Styling Understanding Fashion Trends and Forecasting Understanding the Fashion Retail Market 3 2 Unit Level 2 Optional units Group E Beauty 13 Understanding the Evolution of Beauty Retailing Understanding the Retail Sale of Skin Care Products Understanding the Retail Sale of Perfumery Products Understanding the Retail Sale of Cosmetics Understanding the Retail Sale of Nail Care Products Understanding the Retail Sale of Beauty Products 3 2 Unit Level 2 Optional units Group F Grocery and Newspapers 19 Understanding the Storage, Monitoring and Replenishment of Fresh Produce in a Retail Outlet 20 Understanding the Storage, Monitoring and Replenishment of Chilled Food Items in a Retail Outlet 21 Understanding how Retailers Sell National Lottery Products and Services 22 Understanding the Features of Different Types of Alcoholic Beverages Sold in Retail Outlets 24 Understanding how Stocks of Newspapers and Magazines Are Controlled in Retail Outlets Unit Level 2 Optional unit Group H Underage sales 39 Underage Sales Prevention for Retail and Licensed Premises 1 2 BA Specification Edexcel BTEC Level 2 and Level 3 Award/Certificate/Diploma in 11

22 Edexcel BTEC Level 3 Diploma in Retail Knowledge (QCF) The Edexcel BTEC Level 3 Diploma in Retail Knowledge (QCF) is a 37 credit and guided learning hour (GLH) qualification that consists of 8 mandatory units optional units that provide for a combined total of 37 credits. Learners may select the 15 optional credits required from any of the option groups, but a minimum of 7 credits must be at Level 3. Edexcel BTEC Level 3 Diploma in Retail Knowledge (QCF) Unit Mandatory Group A Generic units Credit Level 26 Understanding Customer Service in the Retail Sector Understanding the Management of Risks To Health and Safety On the Premises of a Retail Business 28 Understanding Security and Loss Prevention in a Retail Business 29 Understanding how the Smooth Operation of a Payment Point is Maintained Understanding the Retail Selling Process Understanding the Management of Stock in a Retail Business 32 Understanding the Development of Personal and Team Effectiveness in a Retail Business 33 Understanding how the Effectiveness of Store Operations Can Be Improved Unit Optional Group B Garden Retail 34 Understanding the Control of Pests and Diseases Which May Affect Plants in a Retail Outlet 35 Understanding the Nature, Uses and Importance of Product Information in a Retail Outlet Selling Gardening Products 36 Understanding the Management of Delivery of Plants Into a Retail Business 37 Understanding how the Growth and Development of Plants is Promoted and Monitored in a Retail Outlet Unit Optional Group C Grocery and Newspapers 23 Understanding how Retailers Operate Home Delivery Services for Newspapers and Magazines 4 3 Unit Level 2 Optional units Group D Fashion Retail 10 Understanding Fashion Retail Personal Shopping and Styling Understanding Fashion Trends and Forecasting Understanding the Fashion Retail Market BA Specification Edexcel BTEC Level 2 and Level 3 Award, Certificate and Diploma in

23 Unit Level 2 Optional units Group E Beauty 2 13 Understanding the Evolution of Beauty Retailing Understanding the Retail Sale of Skin Care Products Understanding the Retail Sale of Perfumery Products Understanding the Retail Sale of Cosmetics Understanding the Retail Sale of Nail Care Products Understanding the Retail Sale of Beauty Products 3 2 Unit Level 2 Optional units Group F Grocery and Newspapers 2 19 Understanding the Storage, Monitoring and Replenishment of Fresh Produce in a Retail Outlet 20 Understanding the Storage, Monitoring and Replenishment of Chilled Food Items in a Retail Outlet 21 Understanding how Retailers Sell National Lottery Products and Services 22 Understanding the Features of Different Types of Alcoholic Beverages Sold in Retail Outlets Understanding how Stocks of Newspapers and Magazines Are Controlled in Retail Outlets 2 2 Unit Level 2 Optional units Group G Garden Retail 2 25 Understanding Plant Nomenclature, Terminology and Identification 5 2 Unit Level 2 Optional unit Group H Underage sales 39 Underage Sales Prevention for Retail and Licensed Premises 1 2 BA Specification Edexcel BTEC Level 2 and Level 3 Award/Certificate/Diploma in 13

24 Assessment The purpose of assessment is to ensure that effective learning has taken place to give learners the opportunity to: meet the standard determined by the assessment criteria and achieve the learning outcomes. Learners who achieve the minimum eligible credit value specified by the rule of combination will achieve the qualification at pass grade. Each unit within these qualifications have specified assessment criteria. Learners who achieve the minimum eligible credit value specified by the rule of combination will achieve the qualification at pass grade. To achieve a pass a learner must have successfully passed all the assessment criteria. These qualifications have the option of being assessed through an onscreen Multiple Choice Question (MCQ) test for specific units, please see Annexe E, which is set and marked by Edexcel, an externally verified portfolio of evidence, or a combination of both. No other form of assessment is available for this qualification. The qualification is criterion referenced, based on the achievement of all the specified learning outcomes. Each of the units within the qualification has specified assessment criteria. The overall grading in this qualification is a pass, based upon the successful completion of the external assessment(s) or a portfolio of evidence or a combination of both. External assessment using onscreen multiple choice questions assess all of the learning outcomes in the individual unit and meet the standard determined by the specified assessment criteria in the unit. All of the content in each unit that is being assessed by onscreen multiple choice questions is mandatory. Therefore tutors must ensure that learners have covered all the content before sitting any external test. Information relating to external assessments can be found in the Centre Guidance for Tested Vocational Qualifications which can be found on Edexcel website ( Centres wishing to offer onscreen testing will need to apply for this as part of qualification approval. Guidance The purpose of assessment is to ensure that effective learning has taken place to give learners the opportunity to: meet the standard determined by the assessment criteria and achieve the learning outcomes. In these qualifications the following units can be externally assessed by online multiple choice questions: Unit 1: Understanding Customer Service in the Retail Sector Unit 2: Understanding the Retail Selling Process Unit 3: Understanding how individuals and Teams Contribute to the Effectiveness of a Retail Business 14 BA Specification Edexcel BTEC Level 2 and Level 3 Award, Certificate and Diploma in

25 Unit 4: Understanding How a Retail Business Maintains Health and Safety on Its Premises Unit 5: Understanding Retail Consumer Law Unit 6: Understanding Security and Loss Prevention in a Retail Business Unit 7: Understanding the Handling of Customer Payments in a Retail Business Unit 8: Understanding the Control, Receipt and Storage of Stock in a Retail Business Unit 9: Understanding Visual Merchandising for Retail Business Unit 26: Understanding Customer Service in the Retail Sector Unit 27: Understanding the Management of Risks to Health and Safety on the Premises of a Retail Business Unit 28: Understanding Security and Loss Prevention in a Retail Business Unit 29: Understanding how the Smooth Operation of a Payment Point Is Maintained Unit 30: Understanding the Retail Selling Process Unit 31: Understanding the Management of Stock in a Retail Business Unit 32: Understanding the Development of Personal and Team Effectiveness in a Retail Business Unit 33: Understanding how the Effectiveness of Store Operations can be Improved All assessments created by centres for the development of portfolio evidence should be reliable and fit for purpose, and should be built on the unit assessment criteria. Assessment tasks and activities should enable learners to produce valid, sufficient and reliable evidence that relates directly to the specified criteria. Centres should enable learners to produce evidence in a variety of different forms, which may include performance observation, presentations and posters, along with projects, or time-constrained assessments. Centres are encouraged to emphasise the practical application of the assessment criteria, providing a realistic scenario for learners to adopt, and making maximum use of practical activities. The creation of assignments that are fit for purpose is vital to achievement and their importance cannot be over-emphasised. The assessment criteria must be clearly indicated in the assignments briefs. This gives learners focus and helps with internal verification and standardisation processes. It will also help to ensure that learner feedback is specific to the assessment criteria. When designing assignment briefs, centres are encouraged to identify common topics and themes. A central feature of vocational assessment is that it allows for assessment to be: current, ie to reflect the most recent developments and issues local, ie to reflect the employment context of the delivering centre flexible to reflect learner needs, ie at a time and in a way that matches the learner s requirements so that they can demonstrate achievement. BA Specification Edexcel BTEC Level 2 and Level 3 Award/Certificate/Diploma in 15

26 Qualification grade Learners who achieve the minimum eligible credit value specified by the rule of combination will achieve the qualification at pass grade. In the Edexcel BTEC Level 2 Specialist qualifications each unit has a credit value which specifies the number of credits that will be awarded to a learner who has achieved the learning outcomes of the unit. This has been based on: one credit for those learning outcomes achievable in 10 hours of learning time learning time being defined as the time taken by learners at the level of the unit, on average, to complete the learning outcomes of the unit to the standard determined by the assessment criteria the credit value of the unit remaining constant regardless of the method of assessment used or the qualification to which it contributes. Quality assurance of centres Edexcel BTEC Level 2 and Level 3 qualifications provide a flexible structure for learners enabling programmes of varying credits and combining different levels. For the purposes of quality assurance, all individual qualifications and units are considered as a whole. Centres delivering the Edexcel BTEC Level 2 and Level 3 must be committed to ensuring the quality of the units and qualifications they deliver. The Edexcel quality assurance processes for these qualifications will depend on the method of assessment chosen by the centre. Centre quality assurance and assessment is monitored and guaranteed by Edexcel through the quality review process. For centres choosing to assess the qualification by a portfolio of evidence or a combination of a portfolio and on screen multiple choice tests the Edexcel quality assurance processes will involve: centre approval for those centres not already recognised as a centre for BTEC qualifications approval for the Edexcel BTEC Level 2 and Level 3qualifications and units compulsory Edexcel-provided training and standardisation for internal verifiers and assessors leading to the accreditation of lead internal verifiers via the OSCA system quality review of the centre verification practice centre risk assessment by Edexcel of overarching processes and quality standards remedial training and/or assessment sampling for centres identified through standardisation or risk assessment activities as having inadequate quality, assessment or internal verification processes. 16 BA Specification Edexcel BTEC Level 2 and Level 3 Award, Certificate and Diploma in

27 For centres using this qualification as a component of an Apprenticeship the Edexcel quality-assurance processes will involve: Approval gaining centre recognition and qualification approval if a centre is not currently approved to offer Edexcel qualifications annual visits by occupationally competent and qualified Edexcel Standards Verifiers for sampling of internal verification and assessor decisions for the occupational sector the provision of support, advice and guidance towards the achievement of National Occupational Standards. Centres are required to declare their commitment to ensuring the quality of the programme of learning and providing appropriate assessment opportunities for learners that lead to valid and accurate assessment outcomes. In addition, centres will commit to undertaking defined training and online standardisation activities. Centres already holding BTEC approval are able to gain qualification approval online. New centres must complete a centre approval application. Quality Assurance Handbook Details of quality assurance for the Edexcel BTEC Level 2 and 3 Retail qualifications are set out in centre guidance which is published on our website ( BA Specification Edexcel BTEC Level 2 and Level 3 Award/Certificate/Diploma in 17

28 Programme design and delivery Mode of delivery Edexcel does not normally define the mode of delivery for Edexcel BTEC Level 2 and 3 Retail qualifications. Centres are free to offer the qualifications using any mode of delivery (such as full-time, part-time, evening only, distance learning) that meets their learners needs. Whichever mode of delivery is used, centres must ensure that learners have appropriate access to the resources identified in the specification and to the subject specialists delivering the units. This is particularly important for learners studying for the qualification through open or distance learning. Learners studying for the qualification on a part-time basis bring with them a wealth of experience that should be utilised to maximum effect by tutors and assessors. The use of assessment evidence drawn from learners work environments should be encouraged. Those planning the programme should aim to enhance the vocational nature of the qualification by: Resources liaising with employers to ensure a course relevant to learners specific needs accessing and using non-confidential data and documents from learners workplaces including sponsoring employers in the delivery of the programme and, where appropriate, in the assessment linking with company-based/workplace training programmes making full use of the variety of experience of work and life that learners bring to the programme. Edexcel BTEC Level 2 and 3 qualifications are designed to give learners an understanding of the skills needed for specific vocational sectors. Physical resources need to support the delivery of the programme and the assessment of the learning outcomes, and should therefore normally be of industry standard. Staff delivering programmes and conducting the assessments should be familiar with current practice and standards in the sector concerned. Centres will need to meet any specific resource requirements to gain approval from Edexcel. Where specific resources are required these have been indicated in individual units in the Essential resources sections. Delivery approach It is important that centres develop an approach to teaching and learning that supports the vocational nature of Edexcel BTEC Level 2 and 3 qualifications and the mode of delivery. Specifications give a balance of practical skill development and knowledge requirements, some of which can be theoretical in nature. Tutors and assessors need to ensure that appropriate links are made between theory and practical application and that the knowledge base is applied to the sector. This requires the development of relevant and up-to-date teaching materials that allow learners to apply their learning to actual events and activity within the sector. Maximum use should be made of learners experience. 18 BA Specification Edexcel BTEC Level 2 and Level 3 Award, Certificate and Diploma in

29 All of the content in each externally assessed unit is mandatory. Therefore tutors must ensure that learners have covered all the content before sitting any external test. Functional Skills Edexcel Level 2 and 3 BTEC Specialist qualifications give learners opportunities to develop and apply Functional Skills. Functional skills are, however, not required to be achieved as part of the BTEC Specialist qualification(s) rules of combination. Functional skills are offered as stand alone qualifications. BA Specification Edexcel BTEC Level 2 and Level 3 Award/Certificate/Diploma in 19

30 Access and recruitment Edexcel s policy regarding access to its qualifications is that: they should be available to everyone who is capable of reaching the required standards they should be free from any barriers that restrict access and progression there should be equal opportunities for all wishing to access the qualifications. Centres are required to recruit learners to BTEC qualifications with integrity. This will include ensuring that applicants have appropriate information and advice about the qualifications and that the qualification will meet their needs. Centres should take appropriate steps to assess each applicant s potential and make a professional judgement about their ability to successfully complete the programme of study and achieve the qualification. This assessment will need to take account of the support available to the learner within the centre during their programme of study and any specific support that might be necessary to allow the learner to access the assessment for the qualification. Centres should consult Edexcel s policy on learners with particular requirements. Centres will need to review the entry profile of qualifications and/or experience held by applicants, considering whether this profile shows an ability to progress to a higher level qualification. Restrictions on learner entry The Edexcel BTEC Level 2 qualifications in Retail Knowledge are accredited on the QCF for learners aged 14 and above. The Edexcel BTEC Level 3 qualifications in Retail Knowledge are accredited on the QCF for learners aged 16 and above. Access arrangements and special considerations Edexcel s policy on access arrangements and special considerations for BTEC and Edexcel NVQ qualifications aims to enhance access to the qualifications for learners with disabilities and other difficulties (as defined by the 1995 Disability Discrimination Act and the amendments to the Act) without compromising the assessment of skills, knowledge, understanding or competence. Further details are given in the policy document Access Arrangements and Special Considerations for BTEC and Edexcel NVQ Qualifications, which can be found on the Edexcel website ( This policy replaces the previous Edexcel policy (Assessment of Vocationally Related Qualification: Regulations and Guidance Relating to Learners with Special Requirements, 2002) concerning learners with particular requirements. 20 BA Specification Edexcel BTEC Level 2 and Level 3 Award, Certificate and Diploma in