Table of Contents. Shipping 5 How is Pepper delivered? 5 Should I keep the box? 5

Transcription

1 FAQ

2 Table of Contents Usage 4 Does Pepper keep my personal information safe? 4 Can Pepper learn new languages? 4 Is Pepper always recording? 4 Can I use Pepper without a computer? 4 Is there a certain surface Pepper should be on? 4 Can I control Pepper remotely? 4 Programming 4 Is the software for Pepper open source? 4 Can I teach my Pepper to do new things? 5 Will my applications for NAO work on Pepper? 5 Which programming languages can I use on Pepper? 5 Shipping 5 How is Pepper delivered? 5 Should I keep the box? 5 Copyright 2017 SoftBank Robotics 2

3 Table of Contents Operational 5 How can I install a new App? 5 How can I reset Pepper to factory settings? 5 How do I move Pepper? 6 How can I connect Pepper to the internet? 6 Can I install applications onto Pepper s hardware? 6 If Pepper breaks, what should I do? 6 What is error 720? 6 Pepper isn t turning on. What should I do? 6 My charger is broken. Where can I get a new one? 6 Can I repair my robot myself or in a repair shop? 6 The website indicates Pepper delivered, but I haven t received my robot. 6 Copyright 2017 SoftBank Robotics 3

4 Usage Q: Does Pepper keep my personal information safe? A: Absolutely. We firmly believe that your privacy must remain just that private. Check out our Privacy Policy here: developer.-en/privacy-policy Q: Can Pepper learn new languages? A: Pepper comes with one standard language, but you can always buy additional language packages. For more information, contact us at: /contact Q: Is Pepper always recording? A: That s up to you. You can set Pepper to remember every interaction or just specific ones. Q: Can I use Pepper without a computer? A: Of course! Once applications are loaded onto Pepper, your computer is no longer necessary. That being said, there will often be times you ll need to program Pepper from afar. Q: Is there a certain surface Pepper should be on? A: Pepper works best on hard, flat surfaces. Best to avoid things like carpets, concrete, or tiles. Q: Can I control Pepper remotely? A: Yes, using various methods such as Choregraphe, an application with a controller and more. Programming Q: Is the software for Pepper open source? A: While certain aspects of Pepper must remain closed source (such as HAL, firmware, and OS) in order to prevent damage to the robot, we do provide public APIs and SDKs under our End User License Agreement: developer.-en/terms Copyright 2017 SoftBank Robotics 4

5 Q: Can I teach my Pepper to do new things? A: Turns out, you can teach a robot new tricks. Pepper can be programmed in an app called Choregraphe or through a number of SDKs. For more information, check out: doc.aldebaran.com/2-4/index_dev_guide.html Q: Will my applications for NAO work on Pepper? A: While both robots have similar operating systems, applications need to be reprogrammed to work within each robot due to differences in hardware and software. Q: Which programming languages can I use on Pepper? A: Java, C++, Python, and Android. Shipping Q: How is Pepper delivered? A: Very carefully! We use a logistics management company, proprietary packaging, and of course, white glove care in the delivery of Pepper. Q: Should I keep the box? A: The box is Pepper s safe place. If you ever need to transport or ship Pepper, the box will be your best friend. Operational Q: How can I install a new App? A: Step 1: Connect to the store (store.aldebaran.com) then choose applications/pepper Step 2: Click on the application to install Step 3: Click the check box to accept the terms of use of the application Step 4: Click the install button. The application will be installed at the next Pepper update. Q: How can I reset Pepper to factory settings? A: Just click on the Factory Reset button in the Advanced Settings section displayed on the Pepper webpage. Copyright 2017 SoftBank Robotics 5

6 Q: How do I move Pepper? A: First, activate Safe Rest Mode by double-clicking the power button located on Pepper s upper abdomen. Pepper will make a noise that sounds almost like a sigh and then will go into a resting position. Next, open the charging hatch on the base to unlock Pepper s wheels. Then, place one hand on Pepper s shoulder and the other on Pepper s hip. Now, gently roll Pepper. Once you re done, wake Pepper up by placing your hand over the head sensor. Q: How can I connect Pepper to the internet? A: Choose a Wi-Fi port (usually done during the Getting Started set up). Go to the Wi-Fi options on the tablet or on Pepper s IP Address webpage. Directly via ethernet cable: press the chest button to get the IP address of your Pepper. Q: Can I install applications onto Pepper s hardware? A: You can program and install your own applications. Go here to learn how: doc.aldebaran.com/2-4/index_dev_guide.html Q: If Pepper breaks, what should I do? A: Contact our Customer Care and Support team at: /contact Q: What is error 720? A: That s a warning alert that lets you know Pepper s motors may be getting too hot. Let Pepper rest to avoid malfunctions. Q: Pepper isn t turning on. What should I do? A: First, make sure that Pepper s charger is properly plugged in. Next, check to make sure the emergency button behind the Pepper s neck is pressed in. If Pepper still doesn t turn on, contact our Customer Care and Support team at: /contact Q: My charger is broken. Where can I get a new one? A: We ll ship a replacement right away. Just send a message to our Customer Care and Support team at: /contact Q: Can I repair my robot myself or in a repair shop? A: Leave it to the experts at SoftBank Robotics. Doing your own repairs isn t allowed, so please contact the Customer Care team and we ll get Pepper all fixed and back working in no time. Q: The website indicates Pepper delivered, but I haven t received my robot. A: Let s figure this out. Send a message and someone will get right back to you: /contact Copyright 2017 SoftBank Robotics 6

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