Bibliography. Books. Reports. Websites
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1 Bibliography Books Giriappa Somu (2002), Impact of Information Technology on Banks, Mohit Publication. Cooper D. R., Schindler P. S. (2003), Business Research Methods, Tata McGraw- Hill. Gupta S. P. (1969), Statistical Methods, Sultan Chand and Sons. Levin R. I., Rubin D. S. (2002), Statistics for Management, Pearson Education Asia. Information Technology, Data communications & electronic banking, 2 nd edition, 2007, Banking Course Book, Indian Institute of Banking and Finance, Macmillan Design, Development & Implementation of Information systems 2 nd edition, 2007, Banking Course Book, Indian Institute of Banking and Finance, Macmillan Security in Electronic Banking, 2 nd edition, 2007, Banking Course Book, Indian Institute of Banking and Finance, Macmillan Reports Reserve Bank of India. (1984). Report of the Committee on Mechanisation in Banking Industry. RBI (1989) Report of the committee on computerization in banks (The Rangarajan committee) Mumbai: Reserve Bank of India RBI (1998) Report of the committee on Banking sector reforms (The Narsimham committee) Mumbai : reserve bank of India Websites
2 India banking sector: (ICBA, International Cooperative Banks Association) bank of India R&D_DEPT) Research Articles Dos Santos, B.L., Peffers, K.G. and Mauer, D.C. (1993) The Impact of Information Technology Investment Announcements on the Market Value of the Firm, Information Systems Research, Vol.4, p Brynjolfsson Erik (1993) The Productivity Paradox of Information Technology, Communication of ACM, Vol. 36(12),p Brynjolfsson, Erik, Hitt, Lorin (1996) Paradox lost? Firm-level Evidence on the Returns to Information Systems Spending, Management Science, April, Vol.42 No.4, p Parsons, D., Gotlieb, C.C. and Denny, M. (1993) Productivity and Computers in Canadian Banking, Z. Griliches and J.Mairesse (Eds.), Productivity Issues in Services at the Micro Level, Kluwer, Boston. 189
3 Balasubramanya S., IT wave breaks over banking, THE CITY, Aug Sept 2002 Rajashekhara K.S., Application of IT in Banking, Yojana, July 04 Vij Madhu, The New World of Banking: A Paradigm shift, Journal of Management Research, Vol.3, December Gulati V.P., Sivakumaran M.V., C. Manogna, IT framework for Indian banking sector, ASCI Journal of Management 31 (1&2) (2002). Ananthakrishnan G., Customer Service in Banks, Vinimaya,Vol. XXV, No.3, Rao Akula Rajgopal, Sprightliness of Urban Cooperative Banks : A Study Morrison, C.J. and Berndt, E.R. (1990) Assessing the Productivity of Information Technology Equipment in the U.S Manufacturing Industries, National Bureau of Economic Research Working Paper #3582, January. Loveman G.W. (1994) An Assessment of the Productivity Impact of Information Technologies, T.J. Allen and M.S. Scott Morton (Eds.), Information Technology and the Corporation of the 1990s: Research Studies, MIT Press, Cambridge MA. Lichtenberg, F. (1995) The Output Contributions of Computer Equipment and Personnel: A Firm-Level Analysis, Economics of Innovation and New Technology, Vol.3, p Gulati V. P., Information Technology Application in Indian Banking: Better Late than Never!, NewsLetter, Volume 6, No. 3, July Mishra A. K. (Prof. At IIM Lucknow), Internet Banking in India, The Maharashtra Cooperative Quarterly, Jadhav A. S., Mrs. R. A. Jadhav, Status of e-banking in India, National annual convention of CSI Hebbar Raveendranath, Building trust in E-Banking, Vinimaya, Vol. XXIV. No4, V. Radha, Preventing Technology Based Bank Frauds, The Journal of Internet Banking and Commerce, Dec. 2008, Vol. 13, No. 3. D. Joe Edwinraj, Information Technology: The emerging driving force in cooperative banks, Cooperative Perspective: Vol.40 No1. April June
4 Kamath K V, Kohli S S, Shenoy P S, Ranjana Kumar, Nayak R M, and Kuppuswamy PT, N Ravichandran, Indian Banking Sector: Challenges and Opportunities, Vikalpa, Vol. 28, No.3, Jul-Sept Kunkalienkar Manoj, IT in Banking 2003 (Special) Perspectives of CEO s: Banking Software Companies ( Mishra Sudarshana, BFSI, PCQUEST, August Mittal R. K. and Dhingra Sanjay, Technology in banking sector: issues and challenges, Vinimay, Vol. XXVII, No. 4, A Subbiah & S Jayakumar, Customer service in commercial banks in India : a study with reference to core banking, Vinimay, Vol. XXIX, No.3, R. Thanikodi, Central cooperative banks in India: Problems and Remedies, Cooperative Perspectives, Vol. 40 No. 3 Oct-Dec 05. Uppal R. K. and Kaur Rimpi, Indian banking moving towards a better tomorrow, Vinimay, Vol. XXIX No Bagchi Amaresh, Banking system and economy: Indian experience, Vinimay, Vol. XXVIII, No Uppal R. K. and Dhingra Sanjay, Technology in banking sector: Issues and challenges, Vinimay, Vol. XXVII No Srivastava R. M., Indian commercial banks on path towards competitive efficiency, Vinimay, Vol. XXVII No Srivastava R. M. and Nigam Divya, Retail Banking in India: prospects and challenges, Vinimay, Vol. XXVII No Mehta J., Indian Banking in 2010, Vinimay, Vol. XXVIII No Uppal R. K., Customer Perception of E-Banking Services of Indian Banks: Some Survey Evidence, The ICFAI University Journal of Bank Management, Volume-VII Issue-1 (Feb. 2008) Pages Kamakodi N., M Basheer Ahmed Khan, Customer Expectations and Service Level in E-Banking Era: An Empirical Study, The ICFAI University Journal of Bank Management, Volume VII Issue 4 (Nov. 2008), Pages:
5 S. Venkata Seshaiah & Vunyale Narender, Factors Affecting Customers Choice of Retail Banking, ICFAI University Journal of Bank Management, Vol. VI, issue 1 (March 2007), pages Geetika, Nandan Tanuj, Upadhyay Ashwani, Internet Banking in India: Issues and Prospects, The ICFAI University Journal of Bank Management, Volume-VII Issue 2 (May 2008) Pages: Radhakrishna Gita and Pointon Leo, Fraud in Internet Banking: A Malaysian Legal Perspective, ICFAI University Journal of Bank Management, Vol. VI, issue 1 (Feb. 2007), pages Jain Abhay and Hundal B S, BARRIERS IN MOBILE BANKING ADOPTION IN INDIA, ICFAI University Journal of Bank Management, Vol. V, issue 3 (Aug.2006), pages
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