Up to. off. our standard unit rate. electricity. Sales sseairtricity.com

Transcription

1 Up to 7 %* off our standard unit rate electricity Sales sseairtricity.com

2 Get more... with SSE Reward Win 2 VIP tickets to a show of your choice at The SSE Arena, Belfast ** How to enter to SSE Airtricity & sign up to SSE Reward at ssereward.com ssereward@airtricity.com with your phone number account number and the subject line SSE Arena Belfast VIP SSE Reward members also enjoy.. Advance ticket purchase & lounge upgrades for the hottest shows in The SSE Arena, Belfast Exclusive competitions to win money can t buy experiences Special offers for the W5 Discovery Centre^^ ssereward.com ^^Offers may only be available certain times of the year. Subject to availability. For full T&Cs visit ssereward.com ** to SSE Airtricity to enter our monthly draw to win 2 VIP tickets to a show of your choice at The SSE Arena, Belfast. Closing date 31 July For full competition T&C s visit sseairtricity.com

3 today! Electricity 24 Hr Home Electricity (Pence /kwh) 1 Year Home Electricity / 1 year fixed term contract 24hr meter Credit SSE Airtricity Standard DD & ebill DD & Post Non DD & ebill Non DD & Post 7% * 5% * 2% * 1% * Ex. VAT Inc. VAT Ex. VAT Inc. VAT Ex. VAT Inc. VAT Ex. VAT Inc. VAT Ex. VAT Inc. VAT Electricity Economy 7 (Day units) (Pence/kWh) Electricity Economy 7 (Night units) (Pence/kWh) 1 Year Home Electricity / 1 year fixed term contract Economy 7 Meter Credit SSE Airtricity Standard DD & ebill DD & Post Non DD & ebill Non DD & Post 7% * 5% * 2% * 1% * Ex. VAT Inc. VAT Ex. VAT Inc. VAT Ex. VAT Inc. VAT Ex. VAT Inc. VAT Ex. VAT Inc. VAT SSE Airtricity Standard DD & ebill DD & Post Non DD & ebill Non DD & Post 3% * 2% * 1% * 0% Ex. VAT Inc. VAT Ex. VAT Inc. VAT Ex. VAT Inc. VAT Ex. VAT Inc. VAT Ex. VAT Inc. VAT *Guaranteed discount(s) against SSE Airtricity Standard electricity unit rates. All domestic electricity prices uoted from 1 June % VAT rate applies. Prices may be subject to change. Figures have been rounded to two decimal places. Discounts vary by meter type. Figures correct as of 1 April This offer is available until 31 July For eligibility, terms and conditions visit sseairtricity.com. For key terms and conditions see overleaf. SSE Airtricity Standing Charges Pence/Day Economy 7 (Standard) 7.38 Ex. VAT 7.75 Inc. VAT Standing charges apply to economy 7 and off peak meters. Gas or Oil Boiler Service 49 or ^^ For a further 10 get a: Carbon Monoxide Alarm worth 25 Book online at sseairtricity.com Call us on Offer applies to natural gas and oil-fired boilers only. For full gas and oil boiler service terms and conditions please visit sseairtricity.com Code of Practice on Complaints Handling Procedure If you are not happy with the service you received today, please see our SSE Airtricity Code of Practice on Complaints Handling at sseairtricity.com or contact us on

4 Take control of your energy payments with ^ ding Question How does SSE Airtricity work? It allows you to spread your annual energy costs across 12 monthly payments, based on a calculated monthly average. Your monthly payment evened out with SSE Airtricity Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec Typical energy usage throughout the year Euro Question Meter Paying your bill Question Meter Paying your bill Cross Euro Phone Question Meter (CTA) Paying (message) your bill Contact Information How do we calculate your monthly cost? 1) We ll calculate your energy costs for the next year based on the previous and current energy usage at your address, time of year and current energy unit prices. 2) We ll divide this by 12 to determine your monthly direct debit payment amount. 3) Tick We review this Cross every four months Phone to make sure (CTA) it s accurate. (message) If necessary Contact we will recalculate Information the amount and spread the balance across the remaining months. 4) Each cycle is 12 months - at the end of the cycle we ll review all your payments and charges for the year. If your account is in credit, or in debit under 250 we ll roll this over to your next cycle. Budget However Plan if your account is in debit over 250 you ll be asked to pay this balance before starting your next cycle. Tick Cross Phone (CTA) Metering & Data (message) Registration Contact Information No Surprises Services o Question Meter Paying your bill e Direct Debit so you Metering can & avoid Data those Registration bigger bills Services View/Reading e- View/Reading What are the benefits? No guesswork. Know at the start of each month exactly how much your energy cost will be. No surprises. You make monthly payments by in Winter. Stay in control. We send you monthly e-statements so you can keep track of your energy usage and costs. k No Cross Surprises Phone (CTA) (message) Contact Information Why submit monthly meter reads? Who s eligible? SSE Airtricity is available to all our domestic customers who: Pay by direct debit Receive their bills by Have one MPRN per account We recommend that you submit monthly Servicesmeter readings to ensure that your bills are as accurate Paying your bill as possible. This will reduce the chance of under or overpayment on your account. Metering & Data ion Meter Registration eading orrect Once you sign Gas up you ll see Electricity just how convenient Dual fuel it is to know in advance Renewables what your energy Shield costs will be every month however you can opt out at any time by calling Customer Service team on The Consumer Council Phone (CTA) (message) Contact Information For advice and information on complaints and independent price comparisons visit the Consumer Council website Euro Question Euro Metering & Data Meter Question Registration Paying your Meter bill Paying your bill Services Floor 3, Seatem House, Alfred street, Belfast, BT2 8EN lan witch complaints@consumercouncil.org.uk Tick Cross Tick Phone Cross (CTA) Phone (message) (CTA) Contact (message) Information Contact Information

5 Congratulations on choosing to switch What to expect next? You will receive an confirming the details of the product selected. We urge you to check this carefully to ensure that everything you agreed with our representative has been accurately recorded. If you change your mind you have a 14 calendar day cancellation period, during which you can cancel your switch. Your Billing Address: Your Name Your Number Your Street Your Town Your Post Code Reference Number: Dear Customer Thanks for making the switch to SSE Airtricity Your Supply Address: Your Name Your Number Your Street Your Town Your Post Code Check my agreement details You ve signed up for 1 Year Home Electricity Your guaranteed discount: Confirm your product selection 7% discount for one year on SSE Airtricity Standard Electricity unit rates Your payment and billing details: Pay by Direct Debit Receive your bills by ebill SSE Airtricity Standard Terms and Conditions: Your Tariff details brochure Your Product terms and conditions General terms and conditions Regards, SSE Airtricity Welcome Team Confirm your T&Cs Confirm your MPRN Get a copy of your agreement Using leading technology to confirm your switch securely and immediately Quality Assurance Checklist The Utility Regulator reuires all suppliers to give you a copy of this checklist before you sign up. Please read each uestion. Did the representative tell you: Who they are working for and show you an identity card? About the products on offer and explain the charges to you? How any discounts will be applied? The key terms and conditions of the supply? How long the contract applies for? How you will be billed? By post, ? How to make payments and about budgeting options? By Direct Debit, over the counter? If you need to pay a deposit? If there are any penalty charges and how these would apply? How to cancel your contract if you change your mind? How your existing account will be closed and your new account will be opened? Did the representative: Explain that if you are an ebill customer, SSE Airtricity has been applied to your account? Give you a copy of your contract and the rates that apply to your account or explain how these will be sent to you? Confirm that you have read and understood this checklist? Confirm that you understand that you are switching to a specified product with a specified payment method and explain any fixed term conditions you are agreeing to as part of the contract. This should include duration and any applicable exit fees and any other specific conditions of the fixed term. Provide you with details of the cooling off period (Applies to Domestic Customers only) that applies and how to go about cancelling their reuest to switch supplier within that cooling off period (in line with existing legislation). Explain that if you have not provided your current bank account details that you must contact SSE Airtricity on with these details to receive the higher discounts. In the meantime your switch will take place and you will receive the appropriate non direct debit discounts. If you believe our representative has acted inappropriately or you would like to confirm any aspect of your new SSE Airtricity account please contact our Welcome team on: Welcome team sseairtricity.com

6 1 Year Home Electricity Key Product Terms & Conditions - 1 year fixed term contract 1. These terms apply to the 1 Year Home Electricity discount tariff ( Tariff ). 2. The Tariff is only available to new SSE Airtricity domestic electricity customers in Northern Ireland who have a credit meter. 3. These terms are in addition to the SSE Airtricity s Standard Terms and Conditions for the Supply of Electricity to Metered Premises ( SSE Airtricity General Terms & Conditions ) (as may be amended from time to time and which can be found on our website at sseairtricity.com or obtained by calling ) and the SSE Airtricity s Customer Agreement Form ( CAF ). Collectively these terms, the SSE Airtricity General Terms & Conditions and the CAF are referred to as the ( Agreement ). 4. In the event of any conflict between these terms, the SSE Airtricity General Terms & Conditions and the CAF, these terms will apply. 5. Your discounts are set out in the table overleaf ( Tariff Discounts ) and are calculated by reference to the SSE Airtricity standard tariff ( SSE Airtricity Standard ) which may be amended from time to time during the Term but this will not affect your Tariff Discount. Your Tariff Discounts will be applied from the date that SSE Airtricity is registered as your supplier and will continue for a period of one (1) calendar year from that date ( Term ). 6. You may cancel the Tariff during the period of 14 calendar days from when the contract information is sent to you following your sign-up for this Tariff ( Cancellation Period ) by writing to us by post or or by contacting us on and no termination charge will apply. You may use the cancellation form provided to you but you do not have to. However, if you leave the Tariff after the cancellation period, or the Agreement is ended by you at any time before the end of Term, you will be charged a termination charge of 40. This will be applied to your account. If you cancel a direct debit, a 125 deposit will be added to your account. 7. After the expiration of the Term or if you leave the Tariff before the end of the contract, your SSE Airtricity account will be switched to the SSE Airtricity Standard electricity rates applicable at that time. 8. SSE Airtricity reserves the right to amend the electricity unit rates or charges that apply to the Tariff at any time during the Term if there is a cost to SSE Airtricity imposed by a governmental or statutory body (including a change in VAT) or as otherwise provided for in the SSE Airtricity General Terms & Conditions. 9. The Tariff Discounts may not be used in conjunction with any other SSE Airtricity electricity offer, discount or tariff. 10. SSE Airtricity reserves the right to withdraw the Tariff without notice at any time prior to the start of the Term. Our sales guarantee to you At SSE Airtricity we are committed to ensuring that your switch to us is conducted in a transparent and fair manner. Any information we provide to you about our own products and rates, and those of our competitors, will always be accurate and fair. NI_MAR_ELEC_7%_SLB_V1 We won t mislead a customer. We will always ask you to complete a uality assurance check when you sign up. We will send you an confirming the details of the product you selected and of how you can cancel if you wish to. If you are misled during our sales process and pay more for your energy with us we will compensate you. SSE Airtricity is a trading name of SSE Airtricity Limited which is a member of the SSE Group. The Registered Office of SSE Airtricity Limited is SSE Airtricity, 3rd Floor, Millennium House, Great Victoria Street, Belfast, County Antrim, BT2 7AQ. Registered in Northern Ireland No. NI041956