DELIVERING A CUSTOM CASH MANAGEMENT SOLUTION, PEACE OF MIND TO A LEADING APPAREL CHAIN

Transcription

1 DELIVERING A CUSTOM CASH MANAGEMENT SOLUTION, PEACE OF MIND TO A LEADING APPAREL CHAIN DTLR Sees ROI in Implementing Dunbar Cash Management Services Cash Management Smart Safes, EZ Change, and Armored Services Delivering a custom cash management solution, peace of mind to a leading apparel chain sales@dunbararmored.com 1

2 01. About the Client DTLR has long been a leader in the urban lifestyle apparel industry, serving as the go-to source for iconic brands like NIKE, Adidas, and Converse. With 107 stores, located in major cities across the eastern United States, DTLR provides its customers with fashionable apparel, footwear, and accessories. The retail chain has also become a major destination for Client Background 02. The Challenge 03. The Dunbar Solution limited-release shoes, including those in NIKE s iconic Jordan line. 04. The Results 2

3 01. Client Background 1982 Established 1,700 + Expert employees $230 MILLION Quick Facts Annual revenue The Client: Downtown Locker Room (DTLR) Industry: Apparel & Fashion Location: United States of America A leader in urban lifestyle apparel, footwear, and accessories. Delivering a custom cash management solution, peace of mind to a leading apparel chain sales@dunbararmored.com 3

4 02. The Challenge With high-ticket items for sale (a single pair of limitedrelease Jordans can fetch close to $300) and a large percentage of stores in urban locations, DTLR sees an unusually large volume of cash-based transactions. Accordingly, preventing theft and minimizing risk particularly at the company s streetfront locations was always top of mind for company leadership. Each day, store managers shouldered the responsibility of physically transporting cash to the bank for deposit or to make change. With eyes set on rapid growth, DTLR management turned their attention toward adopting a more secure and automated cash flow process, one that would give them the ability to easily monitor in-store cash handling, verify revenue totals, and pinpoint any discrepancies. Delivering a custom cash management solution, peace of mind to a leading apparel chain sales@dunbararmored.com 4

5 Why They Chose Dunbar We picked Dunbar because they came highly recommended to us. Some of our new senior managers were very familiar with Dunbar and understood the relationship that Dunbar had with DTLR s pursuit of the right cash management partner was simplified once they heard about Dunbar s proven track record in the retail industry. Early conversations enlightened DTLR on how Dunbar s comprehensive cash management solutions would give them an unrivaled view into all cash handling activities across their locations. its partners. -DTLR VP of Operations 5

6 03. The Dunbar Solution Knowing DTLR needed greater security and insight into its in-store cash handling activities, Dunbar worked quickly to map out a custom solution built around its innovative Smart Safes. We sat down with the Dunbar team and decided to run a test in a group of stores in a local market. After a 90+ day period we decided to move forward and put the Smart Safe solution in all of our street stores in Dunbar s service area. -DTLR VP of Operations Delivering a custom cash management solution, peace of mind to a leading apparel chain sales@dunbararmored.com 6

7 Dunbar s Unique Approach Securing Cash, Safeguarding Employees The advanced technological features of Dunbar s Smart Safes provided each DTLR store manager with a clear view into the cash handling operations at their location. Suddenly, every dollar that passed from customer to cashier was scanned by the safe, timestamped with employee information upon deposit, and reported to DTLR s digital dashboard. Furthermore, the Dunbar Smart Safe solution eliminated the need for store managers to make risky trips to the bank. Several times a week, Dunbar armored trucks pick up cash from store safes and securely transport it to one of Dunbar s nationwide Cash Vaults for verification before moving it to DTLR s bank. Technology & Services Provided Cash Management Smart Safes EZChange Armored Services Collectively, this comprehensive suite of services helped mitigate the risks that initially made DTLR s growing business vulnerable. With the deposit process now mechanized by Dunbar s Smart Safe Solution, there was only one issue left to settle DTLR s ability to get change orders from the bank. Dunbar was able to resolve this last concern with its EZChange service. This Dunbar offering allows DTLR to order their change directly from Dunbar and have it delivered at the same time as their deposit pick ups. 7

8 EZCHANGE AND THEIR SMART SAFE TECHNOLOGY TOTALLY REMOVED THE NEED FOR EMPLOYEES TO LEAVE THE STORE FOR ANYTHING RELATED TO CASH. BOTH OF THOSE SERVICES MET OUR MAIN CHALLENGES. - DTLR VP of Operations Delivering a custom cash management solution, peace of mind to a leading apparel chain sales@dunbararmored.com 8

9 04. The Results Dunbar s cash management solutions allow DTLR to run business more efficiently. Eliminating bank trips saves employee time and allows for greater productivity. Tracking dollars and deposits helps to mitigate risk of theft either by employees or by outside sources. And safeguarding cash while it s being moved from store to bank prevents the risk of loss during transit. Yet, it may be the intangible and unquantifiable benefits of the partnership that provide the most impact for DTLR. Delivering a custom cash management solution, peace of mind to a leading apparel chain sales@dunbararmored.com 9

10 OUR EMPLOYEES TELL US THAT THEY FEEL SO MUCH SAFER WITH THE SMART SAFE SOLUTION IN THE STORES. IF AN EMPLOYEE MOVES FROM A STORE WITH A SMART SAFE TO ONE THAT DOESN T HAVE ONE YET, ONE OF THEIR FIRST QUESTIONS IS, HOW COME WE DON T HAVE DUNBAR IN HERE, AND WHEN CAN I EXPECT TO GET IT? - DTLR VP of Operations Delivering a custom cash management solution, peace of mind to a leading apparel chain sales@dunbararmored.com 10

11 Steadfast Support The sense of partnership between DTLR and Dunbar goes beyond business efficiency and peace of mind. At its core, the relationship is based on impeccable customer service, a hallmark of Dunbar s legacy of more than 100 years in the cash management business. Outcome: Safety Savings The level of support and customer service we get from Dunbar is extremely high. We had a situation with a store recently; I ed my contact at 4:50 in the afternoon that day and he called me on my cell phone within a minute. Within 3 minutes, somebody from Dunbar was resolving the issue with the store. -DTLR VP of Operations Security 11

12 Conclusion When employees shoulder the responsibility of reconciling and transporting cash, they aren t able to provide the level of customer service the modern consumer demands, which can in turn translate to fewer sales. Not only can a well-designed cash management system increase sales, but it can also stop theft and prevent serious legal troubles. Dunbar has been transporting money safely since 1923, and we offer the latest technology to keep your cash and coin secure and available when you need it most. When companies partner with Dunbar, they experience benefits that produce direct, bottom-line value. Visit DunbarArmored.com 12

13 Contact Us Cash management is a complex and critical component of many businesses one that Dunbar helps make as easy and worry-free as possible. Dunbar s cash management experts are ready to assess your business situation and recommend a solution that will give you peace of mind about your operations. To request a security assessment and learn what Dunbar can do to help your business manage its cash, call, or sales@dunbararmored.com sales@dunbarsecured.com Visit DunbarArmored.com 13