Learner Guide. Unit of competency. Code. Provide responsible service of alcohol

Transcription

1 Unit of competency Code Title Unit descriptor SITHFAB201 Provide responsible service of alcohol This unit describes the performance outcomes, skills and knowledge required to responsibly sell or serve alcohol. (Unit of competency descriptor from TGA) Page 1 of 19

2 ... 1 Introduction... 4 Purpose... 4 Target group... 4 Intention... 4 Assessment... 4 Summative assessment... 4 Formative assessment... 4 Competency based assessment... 4 Instructions to the Student... 5 Assessment Instrument Details... 6 SITHFAB201: Provide responsible service of alcohol: Evidence Mapping Summary... 7 Assessment Instrument 1 Video Case Study Assessment Purpose of assessment Assessment instructions Resources Assessment Conditions Assessment Instrument 2 Case Study Assessment Purpose of assessment Assessment instructions Resources Assessment Conditions Assessment Instrument 3 Short Answer Assessment Page 2 of 19

3 Purpose of assessment Assessment instructions Resources Assessment Conditions Page 3 of 19

4 Introduction This outlines the assessment process for a student to gain competency in this unit. This guide is to be used in conjunction with the Assessment Instruments that the student will answer in written form in the online system (assessment upload facility). Student assessment feedback and results are recorded in the assessment upload facility for all assessments. Purpose The purpose of the assessment tools is to provide a means for gathering evidence to determine a student s competency in SITHFAB201: Provide responsible service of alcohol. Target group The target group for this unit may be from a range of ages, either gender and from a range of cultural and socioeconomic backgrounds. The students may or may not be currently employed. Intention This assessment tool is intended to be used as a guide to outline the assessment process after the student has received appropriate training to provide them with the skills and knowledge to enable them to achieve competency in working safely in the construction industry. Assessment This section outlines the assessment process for the student to gain competency in this unit. Summative assessment Summative assessment (assessment of learning) is the assessment that involves an evaluation of the student s evidence in order to determine if they meet the required standard for the unit of competency. Formative assessment Formative assessment (assessment for learning) is utilised to determine whether students have achieved the learning outcomes prior to undertaking summative assessment. Competency based assessment Competency based assessment focuses on the student s ability to perform work-based tasks to an acceptable industry standard as described by the unit of competency. The student is either issued a Competent or Not Yet Competent result for the entire unit. Page 4 of 19

5 Instructions to the Student Students will be provided with the for this unit and access to the assessment upload facility to complete the Assessment Tools. Where necessary, the student can submit a request for a reasonable adjustment to the assessment instrument. Each request for a reasonable adjustment will be reviewed by Urban E-Learning, the Registered Training Organisation (RTO) and a response provided to the student. All access, equity and antdiscrimination requirements will be adhered to throughout the assessment program. Once the student has submitted evidence, it will be assessed by the Assessor to determine the student s competence. Students that do not pass an assessment on the first attempt are able to resubmit the assessment after receiving specific feedback from the assessor. To be deemed competent in this unit, the student is required to achieve a satisfactory result for each assessment instrument as recorded on the assessment instruments in the assessment upload facility. Students require sound English language skills in order to complete the assessments. Support to assist learners to meet those requirements will be negotiated between the learner and the assessor (as necessary). LLN/ESL programme information is provided to students whom do not meet the minimum competency standards required for the Assessment. Urban E-Learning (the RTO) will ask for validated record/s of attendance from a recognised ESL/LLNP provider prior to holding the final assessment; within 12 months from registration. Page 5 of 19

6 Assessment Instrument Details Assessment Instrument Method of assessment/ context Formative (F) or Summative (S) Requirements 1 Video Case Study Assessment This assessment is conducted individually and responses submitted online via the assessment upload facility. The student may utilise the course materials to complete the assessment. S The student is provided with a series of video clips and then asked a series of questions online (via the assessment upload facility) and is required to provide a written response. This assessment tests the student s knowledge and understanding of the performance criteria and required skills and knowledge of the unit of competency. 2 Case Study Assessment This assessment is conducted individually and responses submitted online via the assessment upload facility. The student may utilise the course materials to complete the assessment. S The student is provided with a series of written case studies and then asked a questions online (via the assessment upload facility) and is required to provide a written response. This assessment tests the student s knowledge and understanding of the performance criteria and required skills and knowledge of the unit of competency. 3 Short Answer Assessment This assessment is conducted individually and responses submitted online via the assessment upload facility. The student may utilise the course materials to complete the assessment. S The student is provided with a series of questions online (via the assessment upload facility) and is required to provide a written response. This assessment tests the student s knowledge and understanding of the performance criteria and required skills and knowledge of the unit of competency. Page 6 of 19

7 SITHFAB201: Provide responsible service of alcohol: Evidence Mapping Summary Assessment guide Element Performance criteria Tool 1: Short Answer Tool 2: Case Study Tool 3: Video Case Study 1.1 Sell or serve alcohol according to provisions of relevant state or territory legislation, licensing requirements and responsible service of alcohol principles. 1. Sell or serve alcohol responsibly 1.2 Provide accurate information to customers on alcoholic beverages according to organisation or house policy and government legislation, including types, strengths, standard drinks and the alcoholic percentages of a range of frequently sold alcoholic beverages. 1.3 Assist customers with information on the range of non-alcoholic beverages available for purchase. 1.4 Identify issues related to the sale and service of alcohol to different types of customers, especially those at risk, and incorporate them into sales or service. 2.1 Prepare and serve standard drinks or samples according to industry requirements. 2. Assist customers to drink within appropriate limits. 2.2 Encourage customers courteously and diplomatically to drink within appropriate limits. 2.3 Recognise erratic drinking patterns as an early sign of possible intoxication and take appropriate action. Page 7 of 19

8 2.4 Monitor emotional and physical state of customers for signs of intoxication and ill effects of illicit or other drug usage. 2.5 Where appropriate, offer food and non-alcoholic beverages. 2.6 Politely decline requests for alcohol to be dispensed in a manner that is irresponsible, or which encourages the rapid or excessive consumption of alcohol, and advise customers of the reasons for the refusal. 3.1 Assess intoxication levels of customers using a number of methods, including observing changes in behaviour, observing emotional and physical state, and monitoring noise levels and drink purchases. 3. Assess alcohol affected customers and identify customers to whom sale or service must be refused. 3.2 When assessing intoxication, take into account factors that may affect individual responses to alcohol. 3.3 Identify customers to whom sale or service must be refused according to state and territory legislation, including minors, those purchasing on behalf of minors, intoxicated persons, and persons affected by the consumption of illicit and other drugs. 3.4 Where appropriate, request and obtain acceptable proof of age prior to sale or service. 4. Refuse to provide alcohol. 4.1 Refuse service in a polite manner and state reasons for the refusal. 4.2 Speak to intoxicated customers in a suitable and consistent manner, minimising confrontation and arguments and point out signage. Page 8 of 19

9 4.3 Provide appropriate assistance to customers when refusing service. 4.4 Where appropriate, give customers a verbal warning and ask them to leave the premises according to organisation or house requirements, the specific situation and provisions of state or territory legislation and regulations. 4.5 Use appropriate communication and conflict resolution skills to handle difficult situations. 4.6 Refer difficult situations beyond the scope of individual responsibility to the appropriate person. 4.7 Promptly identify situations that pose a threat to the safety or security of colleagues, customers or property, and seek assistance from appropriate colleagues according to organisational policy. Page 9 of 19

10 Assessment guide Tool 1: Short Answer Tool 2: Case Study Tool 3: Video Case Study Required skills 1. communication to: 1.1. provide complex information on responsible service of alcohol laws in a way that is readily understood by customers 1.2. speak firmly and clearly with intoxicated customers 1.3. deal with customers sensitively, courteously and discreetly using non-confrontational language 2. critical thinking skills to assess intoxication levels of customers 3. initiative and enterprise skills to offer food and non-alcoholic beverages to assist customers 4. learning skills to continuously update knowledge of changing responsible service of alcohol laws and regulations 5. literacy skills to: 5.1. read and interpret documents such as identification (ID) cards, proof of age cards, driver s licences, statutory signage, warning signs and wording within advertising or promotional material, in-house policies and procedures and any general plain English regulatory and advisory information issued by local, or state and territory liquor licensing authorities 6. numeracy skills to measure and calculate standard drinks or samples and calculate blood alcohol levels to determine alcohol consumption Page 10 of 19

11 7. problem-solving skills to: 7.1. identify customers to whom sale or service must be refused 7.2. identify intoxicated persons and refuse service 7.3. identify situations that pose a safety threat and seek assistance from appropriate colleagues 8. teamwork skills to share customer information with team members to ensure proper responsible service of alcohol practices within the organisation. Required knowledge 1. public interest reasons for implementation of responsible service of alcohol practices, including: 1.1. government and community concern with alcohol misuse and abuse 1.2. crime, violence and anti-social behaviour associated with alcohol abuse 2. impact of excessive drinking on: 2.1. local neighbourhood and community 2.2. premises and staff 2.3. customers 2.4. particular types of customers who may be at heightened risk such as young people, pregnant women and minors 2.5. government agencies such as the local police, health facilities and road authority 3. key agencies and how to source relevant information on laws, regulations and codes of practice or conduct Page 11 of 19

12 4. current promotional and strategic community education campaigns developed and conducted by agencies and industry groups 5. effects of alcohol on 5.1. emotional state 5.2. health 5.3. physical alertness 6. factors that affect individual responses to alcohol, including: 6.1. gender 6.2. weight 6.3. general health 6.4. rate of consumption 6.5. food intake 6.6. other substances taken 7. time for effects of alcohol to be registered 8. standard drinks and acceptable measures of alcohol 9. indicators of intoxication, including ways of assessing intoxication of customers 10. ways of assessing customers affected by the consumption of illicit and other drugs 11. principles of harm minimisation and strategies to minimise the harm associated with liquor abuse: Page 12 of 19

13 11.1. strategies laid down in legislation and codes of conduct developed by government agencies or industry groups organisational policies that are designed to reduce the harm associated with liquor abuse 12. the key provisions of liquor laws and regulations at a depth relevant to the scope of job responsibility within licensed premises, including the following list that expresses general statements about requirements of liquor legislation and information that must be customised for each State or Territory: legislative definition of intoxication; intoxicated person and unduly intoxicated role of individual staff members and supervisors or managers in providing responsible service of alcohol, including seller or server duty of care and liability requirement to adopt and use statutory signage on the premises for the entire range of circumstances applicable to the organisation requirements for mandatory content of any warning signs and wording within advertising or promotional material of any form, such as print advertising or internet sales requirements for the remote sale and delivery of alcohol sales generated via the telephone, fax, or mail requirements for proof of age and obligations to minors under local legislation provisions for retaining and reporting falsified proof of age documents provisions for requiring someone to leave the premises transportation options barring procedures opening and closing hour provisions Page 13 of 19

14 requirements for monitoring noise and disturbances in and around licensed premises requirements laid down in codes of practice or conduct developed by government agencies or industry groups requirements described by an in-house policy, standard or code of practice or conduct training and record keeping requirements banned or undesirable products personal and business implications of breaching any laws, regulations, government or industry-driven codes of practice or conduct offences and penalties relating to offences 13. legal restrictions on alcohol use customised to state or territory legislation, including intoxication provisions of liquor licensing laws 14. legal drink and drive limits Evidence guide Evidence of the ability to: Critical aspects for assessment and evidence required to demonstrate competency in this unit 1. responsibly sell or serve alcohol on multiple occasions to customers 2. satisfy the legal requirements for responsible sale or service of alcohol for the local state or territory law 3. follow organisational policies and procedures for the responsible service of alcohol 4. demonstrate knowledge of: Page 14 of 19

15 4.1. reasons for and benefits of responsible service of alcohol 4.2. principles of responsible service of alcohol and harm minimisation 4.3. the key provisions of liquor laws and regulations at a depth relevant to the scope of job responsibility within licensed premises 4.4. the ramifications of non-compliance with the law and industry codes for the organisation, licensee and individual staff members Assessment must ensure use of: Context of and specific resources for assessment 1. a real or simulated workplace 2. range of industry equipment to demonstrate standard drink measures or samples 3. relevant and current publications, signage, information and plain English fact sheets distributed by government regulators and industry bodies Page 15 of 19

16 Assessment Instrument 1 Video Case Study Assessment Purpose of assessment Assessment instrument 1 forms part of the assessment for SITHFAB201 Provide responsible service of alcohol. This assessment tests the student s knowledge and understanding of the performance criteria and required skills and knowledge of the unit of competency. For overall competency in the unit, this assessment needs be deemed satisfactory in conjunction with the other assessment instruments that make up the assessment tools for the unit as per the assessment instrument table at the beginning of this document. Assessment instructions 1. The student is provided with a series of video clips and questions online (via the assessment upload facility). 2. The student is required to provide a written response for each question. The responses should be in the student s own words, be succinct and address the question in full. Student responses are to be typed and submitted for assessment online (via the assessment upload facility). 3. Once submitted, the Assessor will review the student responses and provide feedback for incorrect responses (if required) or a pass result if all responses are correct. Resources The student will require access to a computer (preferred operating system is Windows or Mac) with: o an internet connection (preferred connection is broadband) o a web browser (preferred browsers are Internet Explorer 8+ or Mozilla Firefox or Google Chrome latest versions) o JavaScript enabled o Pop-up blockers disabled The student may require access to the online course material to reference while providing responses access to the Assessor via phone or the assessment upload facility for any assessment support or questions access to Urban E-Learning Support for any technical, login or general support or questions Assessment Conditions This assessment is to be undertaken individually. The student may access learning materials in order to respond to the questions. Unless specified within the question, there is to be no input from a third party. Page 16 of 19

17 Assessment Instrument 2 Case Study Assessment Purpose of assessment Assessment instrument 2 forms part of the assessment for SITHFAB201 Provide responsible service of alcohol. This assessment tests the student s knowledge and understanding of the performance criteria and required skills and knowledge of the unit of competency. For overall competency in the unit, this assessment needs be deemed satisfactory in conjunction with the other assessment instruments that make up the assessment tools for the unit as per the assessment instrument table at the beginning of this document. Assessment instructions 1. The student is provided with a series of written case studies and questions online (via the assessment upload facility). 2. The student is required to provide a written response for each question. The responses should be in the student s own words, be succinct and address the question in full. Student responses are to be typed and submitted for assessment online (via the assessment upload facility). 3. Once submitted, the Assessor will review the student responses and provide feedback for incorrect responses (if required) or a pass result if all responses are correct. Resources The student will require access to a computer (preferred operating system is Windows or Mac) with: o an internet connection (preferred connection is broadband) o a web browser (preferred browsers are Internet Explorer 8+ or Mozilla Firefox or Google Chrome latest versions) o JavaScript enabled o Pop-up blockers disabled The student may require access to the online course material to reference while providing responses access to the Assessor via phone or the assessment upload facility for any assessment support or questions access to Urban E-Learning Support for any technical, login or general support or questions Assessment Conditions This assessment is to be undertaken individually. The student may access learning materials in order to respond to the questions. Unless specified within the question, there is to be no input from a third party. Page 17 of 19

18 Assessment Instrument 3 Short Answer Assessment Purpose of assessment Assessment instrument 3 forms part of the assessment for SITHFAB201 Provide responsible service of alcohol. This assessment tests the student s knowledge and understanding of the performance criteria and required skills and knowledge of the unit of competency. For overall competency in the unit, this assessment needs be deemed satisfactory in conjunction with the other assessment instruments that make up the assessment tools for the unit as per the assessment instrument table at the beginning of this document. Assessment instructions 1. The student is provided with a series of questions online (via the assessment upload facility). 2. The student is required to provide a written response for each question. The responses should be in the student s own words, be succinct and address the question in full. Student responses are to be typed and submitted for assessment online (via the assessment upload facility). 3. Once submitted, the Assessor will review the student responses and provide feedback for incorrect responses (if required) or a pass result if all responses are correct. Resources The student will require access to a computer (preferred operating system is Windows or Mac) with: o an internet connection (preferred connection is broadband) o a web browser (preferred browsers are Internet Explorer 8+ or Mozilla Firefox or Google Chrome latest versions) o JavaScript enabled o Pop-up blockers disabled The student may require access to the online course material to reference while providing responses access to the Assessor via phone or the assessment upload facility for any assessment support or questions access to Urban E-Learning Support for any technical, login or general support or questions Assessment Conditions This assessment is to be undertaken individually. The student may access learning materials in order to respond to the questions. Unless specified within the question, there is to be no input from a third party. Page 18 of 19

19 Date completed 07/01/2014 Date for review 07/01/2015 Document reference RSA-LG-1 Page 19 of 19