Dealer application process

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Jocelyn Taylor
5 years ago
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2 Dealer application process A dealer application must be completed by all prospective accounts. The information provided is confidential and will be used only to evaluate the prospective dealer s application to sell and promote our cabinetry. The application will be provided and explained by our Sales Representative. The application needs to be completed and sent via fax and/or for evaluation. If any part of the application is incomplete, a member of the Credit Department will contact you for the missing information. Our goal is to provide dealership approval/denial within 7 business days of completed application. In the event of a change in ownership with a current dealer, a new Dealer Application must be completed. The new owner s application will be evaluated and approval/denial of dealership determined within 7 business days of completed application. Dealer Commitment In order to fully promote and sell our cabinetry, active Greenfield dealers must have a minimum of one display that measures 5 lineal feet and/or Selection Center/Armoire, full set of current color blocks and a minimum of 10 door samples. Greenfield color blocks and door samples should be replaced annually to assure the color and/or style is accurate. A display is defined as a group of cabinets installed in a dealer s showroom to showcase the design capabilities of the showroom designers. We recommend that three current Greenfield displays are shown to showcase the three different cabinet constructions (Framed overlay, Frameless and Inset). Greenfield reserves the right to change product specifications or styles, at any time, which may affect the longevity or sales usability of the display. If this happens and the delivery date of the display is within one calendar year of the noted change, please contact your local Greenfield Sales Representative for further action. Greenfield Cabinetry invests in the success of their dealers through a display discount program. Please contact your Greenfield Sales Representative with your display needs. 2

3 Training Our training program consists of 3 types of sessions. These help you become more familiar with the product, processes, procedures and people. A brief description of each training session is below. If you have any questions, please contact your Sales Representative. One on One Training Training will cover company history, product, processes, procedures, pricing, who to call, features/benefits and numerous other topics. These training sessions are scheduled and conducted by the Sales Representative. Regional Training Regional training covers numerous topics such as new product introductions, pricing demos with our pricing program, product refresher courses and any other topics that specific regions may require. The outline of the training is set by the Sales Representative s conversations with the dealers. Our goal is to conduct regional training on an annual basis in your area. The training is scheduled through the Sales Representative. Academy Training Academy training is our national training program conducted at our production facility. The training spans over 2 days and covers many aspects of the product. A plant tour of our manufacturing facility is a great way to fully understand the quality of our product produced every day. The training schedule can be obtained by contacting your Sales Representative, visiting our dealer section of our website or by calling our customer service department. Space is limited and these spots fill up fast. 3

4 Order Process All Greenfield Cabinet orders need to be placed through our customer service team via our on-line ordering program (Cab.net), 20/20 or hand written orders. Orders can be transmitted through our on-line pricing program, fax or . We will not accept orders via phone. Contact your Greenfield Sales Representative to walk through the ordering process. Custom Quote Non catalog custom quotes must be faxed or ed to the customer service department using the Greenfield Item Quotation Request form located in the dealer section at The form must be complete and detailed drawings supplied for accurate quoting purposes. The custom quote will be returned via or fax within 2 business days of receipt not counting day received. All quotes are valid for 120 days. When submitting an order with the custom quote, please attach the QRN# along with your order to assure accurate pricing. Order Confirmations Order confirmations will be delivered via or fax from Greenfield Customer Service within 2 business days of receipt of order not counting the day of order. The order confirmation will be sent to the dealer designer for review and sign-off of the order. The dealer designer will return the signed order confirmation via fax, or mail. At that time, Greenfield Cabinetry will slot the order into our production schedule and a delivery date will be assigned and communicated to the dealer designer via or fax within 1 business day. To check current lead-times, a toll free lead-time hotline is available with a recorded message stating our current lead-times for signed order confirmations ready for production. The toll free lead-time hotline is (866)

5 Consumer Product Awareness Form In order to set the correct expectation, Greenfield Cabinetry has been asked by numerous dealers to make our Consumer Product Awareness Form available for their use with clients. This form has been part of our order acknowledgement and has not required any signature from the dealer representative or client. Effective on all orders received on or after November 15 th, 2010 the attached Consumer Product Awareness Form will require a signature by a dealer representative or the client and sent in with your order. The form is available on our dealer website under forms. Just login under the dealer section and print or download the form. If you have any questions, please contact customer service or your local Greenfield Sales Representative. 5

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7 Packaging Our cabinetry is packed with a protective wrap. This wrap along with corner blocks and other protectors reduce the risk of freight damage. All products are packaged after a final job set-up and inspection quality assurance procedure to assure the product is free of defects and/or damage. The product should arrive at your ship to address in the same condition. With careful handling, this wrap will allow cabinetry to be re-delivered, moved or safely stored in a climate and humidity controlled environment. If you encounter damage, please contact customer service immediately. Crating/Common Carrier Shipments There are instances when an item must be crated and shipped Common Carrier. Crating for items up to 16 cubic feet will cost $75.00 net per crate. Items over 16 cubic feet will cost $ net per crate. Freight charge will be determined by the Common Carrier and charged accordingly. Freight terms All freight terms are F.O.B. Dealer location. The cabinetry multiplier is a delivered factor to a standard dealer location. Please make sure to use the correct multiplier for the state to which the product is being delivered. Please contact your sales representative for more information on shipping a job outside your normal area of business. 7

8 Delivery Deliveries may be shipped on our own trucks, or a contracted carrier who is well trained in cabinetry delivery. The shipping department will contact you via phone call and fax the week prior to your delivery with a estimated day of delivery. The driver will then contact you 24 hours prior with a firm deliver date and time window. If you have any questions, please feel free to contact customer service for answers. Order Minimum For orders less than $150 net, a minimum handling charge of $30 net will be added to the order. If UPS/FED EX shipment is requested, the actual UPS/FED EX charges will be levied as well. Dealer responsibility The dealer is required to provide representation and the assistance of at least two people to help with the check-off and unloading for each job. Assistance is defined as two adults who are physically capable of handling heavy cabinetry. Personnel provided for unloading assistance must be covered by workers compensation insurance by the receiving dealership or a contractor to whom they assign the unloading task. The dealer s representative will be responsible for the check-off and inspection of all items as they are unloaded from the truck. We encourage you to re-secure poly-wrap after your inspection. At the conclusion of unloading, the representative will sign the Customer Acceptance Form, identifying any shortages or damage. In some instances it is difficult to inspect each item as it is removed from the truck. For this reason, we will consider shortage or damage claims submitted to Greenfield within 48 hours of the delivery. This will provide your dealer representative adequate time to sort though, un-wrap, and inspect each item in detail contained in the shipment. Damage claims for items not noted on the Customer Acceptance Form and not submitted within 48 hours will not be honored. 8

9 Job-site Delivery Greenfield freight included pricing provides for delivery to the dealer warehouse (or a different designated warehouse). Jobsite delivery is available for a service fee of $100 net. Jobsite address along with a detailed map will need to be provided at time of order. We will also need mobile contact information on the dealer representative who will be meeting the truck at the job-site. This information will need to be submitted prior to loading of product. Please direct any questions to our customer service team. There are some locations which are not safely or legally accessible with a 45 ft. tractor trailer. Conditions that could prevent job-site delivery are: overhead bridge clearances of less than 14 ft. en-route to job-site, maximum weight allowance of less than 33 tons on any bridges or roads en-route, inadequate or unsafe turning space for a 60 ft. overall vehicle length, failure to provide adequate representation and/or unloading assistance, or any condition, at the discretion of the Greenfield driver, that is unsafe for personnel or equipment. This is a service that requires special consideration by the dealer. Failure to anticipate suitable delivery conditions or provide adequate information may result in rerouting or re-delivery. Such situations result in additional delivery charges. The rerouting minimum is $200. Should the rerouting cause the order to be undeliverable, the order will be returned to the factory for rescheduling. Additional fees will be charged and communicated prior to re-delivery. 9

10 Parts Orders to Complete a Job Greenfield Cabinetry understands that items are sometimes needed to finish a project with product that was not anticipated on the original order. Because of this, we at Greenfield feel that a clear understanding is needed regarding lead-time for these items. If you have any questions, please feel free to call Greenfield customer service for further clarification. Lead-times start the day after (order cut-off 2pm est) receipt of written order through our online ordering system on orders received in writing through our customer service department. The days listed below are business days and do not include delivery time. Items can be shipped via UPS/FED EX or on a Greenfield truck. If the parts are less than $150 net, a $30 handling fee will be charged. If UPS/FED EX is selected, actual UPS/FED EX charges will be assessed. Lead-times for chargeable and no charge items: Cabinets (up to 3 cabinets to finish a job) Finished misc items Unfinished inventory misc items Doors/Drawers Fronts/Wainscot Panels 15 Business days 10 Business days 10 Business days 10 Business days Any questions, please contact Greenfield Customer Service department. 10

11 Warehousing All finished wood cabinetry is affected by the temperature and, most importantly, the humidity of the environment within which it is installed or stored. To avoid dimensional changes in, or damage to components of finished wood cabinetry, it must be maintained in an environment between 25% and 50% relative humidity and a temperature range of 40 to 100 degrees. If cabinetry is to be stored prior to installation, the storage facility must be humidity and temperature controlled within these parameters to maintain warranty protection. We do not warrant any finished product stored in a noncomplying environment for more than 7 days. If storage of the product in a complying environment is going to extend beyond 60 days after delivery, it is the dealer s responsibility to complete a Storage Facility Inspection Report prior to the 60th day and submit it to customer service. Lack of documentation of proper storage environment or the lack of humidity control at the site of permanent installations may void the cabinetry warranty. Some examples of environments that may be prone to out of range humidity levels are homes with hot water, steam or electric baseboard heat, homes without central air conditioning, homes lacking powered central humidification, ocean or lake front locations, island or desert locations, storage on recently poured concrete floors, long term storage directly on concrete floors. Customer service can advise you on available products that will better tolerate out of range temperature and humidity. Defective product All defective product needs to be communicated through the Greenfield customer service team. If we can t resolve over the phone, we will contact your Greenfield Sales Representative and he/she will contact you to schedule a representative inspection at the job-site or place of business. The representative will analyze the product in question and report back to the Greenfield Cabinetry customer service team with a solution along with evidence of the defect (pictures, job samples etc.). 11

12 Door Sample Program (13 x 16 ) Greenfield Cabinetry will deliver most standard style door sample in a 13 by 16 size in any standard species, finish and treatment in 10 business days. All door sample orders must be placed through our customer service department in writing using either our online ordering program or Door Sample order form sent via fax or . The order will be placed the day after we receive the order (order cut-off time is 2pm est). The 10 business days will start the day after order received and will either ship via UPS/FED EX/USPS or a Greenfield truck. A few doors styles (listed below) will be on an extended lead-time of 15 business days. If these door styles on extended lead-times are needed in10 business days, they may be ordered through customer service on a expedited order and additional fees will charged. Please contact Greenfield customer service for expedite charges. Extended Lead-time door styles: Concord, Eden, Glasgow, Kinnear, Larchmont, Mackinaw, Northport, Palisades &Talan 12

Please see the section or sections of this packet that pertain to your shipment. Dear Customer:

Please see the section or sections of this packet that pertain to your shipment. Dear Customer: Dear Customer: Thank you for your recent order. Please check to make sure that the order is correct and that the billing, shipping and email. It is the buyer s responsibility to review sizes, styles, handing,