FREQUENTLY ASKED QUESTIONS (FAQ) ON DO MORE WIN MORE CAMPAIGN

Transcription

1 FREQUENTLY ASKED QUESTIONS (FAQ) ON DO MORE WIN MORE CAMPAIGN NO QUESTION ANSWER 1. What is Do More Win More Contest? Do More Win More Contest is a contest launched by unifi Mobile for #BEBAS customers. This contest offers customers a chance to win weekly and monthly prizes by simply topping up and purchasing data add-ons during the campaign period. 2. When is the contest period? The contest period starts from 27 th June until 25 th Sept Who is eligible for the Participants must be a unifi Mobile #BEBAS customer. 4. I am yet to be a #BEBAS customer, how do I participate in this All you need to do to participate in this contest is easy, follow the steps as below:- Download mobile@unifi app Register your SIM as my new fav number or keep my existing number Once you have received your new SIM, simply top up and purchase data add-on during the campaign period to participate. 5. I m a Mobile Number Portability (MNP) customer, am I eligible to participate? Yes, since you are our unifi Mobile #BEBAS customer, you are eligible to participate. 6. I am a non-malaysian tourist who are using unifi #BEBAS when I m here on my holiday in Malaysia. Can I participate in the Sure! As long as you are an active unifi Mobile #BEBAS customer. 1

2 7. I am subscribing to other unifi product but do not subscribe to unifi #BEBAS yet, am I eligible to participate in the This promotion is applicable only for unifi Mobile #BEBAS customers. However, you can download mobile@unifi app and sign up for unifi Mobile #BEBAS to participate. 8. What are the prizes for the There are 2 types of prize categories weekly prize and monthly prize. Among the prizes that are up for grab include shopping vouchers, petrol vouchers, gadgets and even brand new cars! We will update the prizes on weekly and monthly basis respectively. For more info on the list of prizes, you may refer to our website at unifi.com.my. 9. How many times can I win the prizes? Each #BEBAS customer can win as many weekly and monthly prizes as long as they meet the minimum threshold points. 10. How do I participate in this Firstly, you need to be a #BEBAS customer. To be in the running for weekly and monthly prizes, you need to earn a minimum of 200 and 600 points respectively. The points can be collected everytime you top up your account balance and purchase DATA add-on with unifi Mobile. For every top up and DATA add-on, you will collect the points as below:- CATEGORY DETAILS POINTS RM10 50 Top up RM denomination RM RM BEBAS 2hours 30 BEBAS Daily 50 BEBAS Weekly 200 1GB Basic Data 130 Add-ons 2GB High Speed 150 4GB High Speed 300 8GB High Speed How many times I can participate in one single category? Each participant will be given an entry for each category as long as they hit the minimum 200 points for weekly prizes and 600 points for monthly prizes. 2

3 12. How can I check my points collection? There are a few ways to keep track of the points you have collected:- Everytime after you top up and purchase add-ons data, you will be informed on your earned points for that transaction via mobile@unifi app. You can also check your cumulative points by referring to Do More Win More section on mobile@unifi app 13. My accumulated points now is 170 in the first week, am I eligible for the weekly prizes? Unfortunately no. You must hit the minimum number of points for weekly category which is 200 points to be eligible to win the weekly prize. If you have collected 200 points and didn t win in any particular week, you can still carry forward your points and stand a chance for the upcoming monthly prizes if you can hit 600 points. 14. If I have collected 200 points on week 1 and I am not entitled for any prize, will my points be brought forward for the 2nd week s prize? Unfortunately, your points will be reset to zero every Monday at 00:00. But, the points you have collected in week 1 will be accumulated until the end of that particular month for you to be eligible to win the monthly prize. 15. My accumulated points now is 600 in the first week, am I eligible for the weekly prizes? YES. You just need to hit the minimum 200 points in order for you to be eligible for the weekly category and 600 points for the monthly category. In this case, you re eligible for both categories! 16. How do you determine the Our system will extract all subscribers who have hit the required threshold (for weekly 200 points/monthly 600 points) and put them into a pool where the system will then randomly choose potential winners. The potential winners will receive a verification call from our unifi Mobile team. 17. How do I check the winners list? The list of winners will be announced on unifi Mobile website at What if I m unable to answer the call from unifi Mobile, will I still be able to be selected as the We will try to contact you three (3) times and if we are still unable to reach you, we will proceed to call other potential winners. 3

4 19. If the number I am using is not registered under my name, who will be the The winner of the contest has to be the registered owner of the unifi Mobile number. 20. If I am one of the weekly/monthly winners, can I change the prize? Please be informed that the prizes are not exchangeable and unreturnable. 21. I m a TM staff or a family member to an employee of TM, can I participate? Unfortunately, the campaign is not eligible to TM Group employees or the immediate families. 22. How do I get more info about the You can get more info about this contest at What if I have purchased an add-on or reloaded but I didn t receive my points? Don t worry, you can make an official claim on this matter via the following methods: Facebook: Live Chat: mobile@unifi app Online Form: mobile@unifi app Walk-in: Any TMpoint outlet If your claim is valid upon verification, your points will be credited to your counter. 24. On the very last day of week 1, I did make some add-on purchase/ reload where I was eligible with 200 points. But due to some issues I didn t receive the points immediately. When will my points be credited; that week or the following week? 25. I was announced as a winner. Where do I collect the prize? If you lodged your complaint within 48 hours from the time you encountered the issue, we will count the points in that particular week. However, if you lodged your complaint after 48 hours from the time you encountered the issue, we will credit your points on the following week. You will receive your prize in a prize giving ceremony which will be held in Kuala Lumpur. 4

5 26. If I have won a monthly prize, can a third party help me to collect my prize? Unfortunately no, the registered owner is required to come and collect the prize personally which will be handed over during the prize giving ceremony. 5