Cascade Business Group, LLC Lasting, sustainable results.

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develop, implement business financial review, solutions assess, that help design, create develop competitive advantage.

competitive delivers immediate advantage.

1 Cascade Business Group, LLC Lasting, sustainable results. Cascade Business Group Group (CBG) (CBG) partners partners with with your your team team to review, to assess, design, develop, implement business financial review, solutions assess, that help design, create develop competitive advantage. implement Review business our case financial study library solutions to learn that more help about create how CBG competitive delivers immediate advantage. Review value our lasting case sustainable study library results to learn for your more organization. about how CBG delivers immediate value lasting, sustainable results for your organization.

2 Cisco needed to determine how the integration of of applications impacted applications the impacted sales of Cisco the sales IP Communications of Cisco IP Communications (IPC) products (IPC) the products profitability the of the profitability Cisco Channel of the Partners Cisco Channel worldwide. Partners worldwide. The CBG team analyzed how Cisco Channel Partners perform The CBG team analyzed how Cisco Channel Partners perform financially based on three types of business models: financially based on three types of business models: 1. Product Resell Only 2. Systems/Network Integration 3. Bundled Solutions CBG reviewed the long term profitability associated with CBG these reviewed business the models long term developed profitability tools associated to give with Cisco these business visibility to models evaluate the developed impact of tools applications to give Cisco integration visibility on to evaluate the financial the impact performance of applications of current integration potential on the Channel financial performance Partners. of current potential Channel Partners. The CBG team interviewed a wide wide range range of of Cisco Cisco Channel Partners throughout throughout the the world. world. After gathering the the data, the the team team developed case case studies outlining outlining the the sales sales approach, the the solutions offered, the value of the customer to to Cisco the the Partner. A A probability based ROI Calculator was developed to determine the the profitability of the the three three types types of transactions of transactions the value of the customer value of to the Cisco customer the to Channel Cisco Partner the Channel over a six Partner year lifetime. over a six Based year lifetime. on the results Based of on the the survey, results the of CBG the survey, team was the engaged CBG team to help was engaged design to implement help design a implement repeatable process a repeatable for helping process Cisco for helping Channel Cisco Partners Channel develop Partners more develop solutions-centered more solutions-centered business models. business models. Data Gathering & Strategic Analysis Case Study Development Financial Impact Modeling Creation of Powerful Analysis Tools such as the Lifetime Value Calculator Design & Implementation of of a a Partner Practice-Building Model Model Design & Implementation of of a a Customer Channel Partner Valuation Model Model Process Template Creation for Developing Solutions-Centered Channel Partners This process, released by Cisco as the Partner Practice Portal, includes methods, tools templates for their Partners. This new portal is is the foundation for for a a sustained profitability model for Cisco Channel Partners to build a true application professional services practice around Cisco solutions.

3 Washington Dental Services (WDS) had the opportunity to better align their business strategies with their key projects initiatives to ensure business objectives were met. In addition, opportunities existed to improve the process for reviewing, approving monitoring project investment decisions. "We asked Cascade to help us develop a methodology guiding aspects of our planning. Their role included both facilitating our thinking in bringing specific planning expertise to the effort. They helped us identify best practices turn those practices into solutions that would fit our organization's needs culture. Cascade not only drove the process but got to know us as individuals as a company, didn't hesitate to dig into the detail work. We are using the solutions we developed together I would not hesitate to recommend Cascade's services." Tom Gates Director, Business Planning & Analysis - WDS CBG developed a business planning management process, focused on creating templates for key aspects of the business planning, business case methodology performance measurement processes. Process Template for Business Planning & IT Requirements Management Tool & Process Development for Assessing Delivering Business Cases Best Practice Identification Systematic Templating of Best Practices Business Process Design & Systems Testing / Implementation IT Project Asset Management Methodology Development of Return on Implementation Analysis Tools The improved process allowed WDS to make better business decisions investments, positioning them to achieve their business goals. In addition to developing a roadmap for WDS' business planning, CBG delivered a sustainable process that was adopted by WDS management, reducing the time effort required to manage investment decisions measure the success of new initiatives.

Getty Images was looking for new revenue opportunities to to grow their grow business their business outside outside of their of core their business core business offering.

4 Getty Images was looking for new revenue opportunities to to grow their grow business their business outside outside of their of core their business core business offering. offering. Although they Although had developed they had developed a new product, a new they product, had not they launched had not it. launched it. "We brought in Cascade to help us implement a new product line, "We were brought quickly in Cascade impressed. to help The us team implement quickly developed a new product a clear understing of our company the goals we were committed line were quickly impressed. The team quickly developed to. As a result, they were able to make an immediate impact on a clear understing of our company the goals we were the project. Cascade's results-focused commitment, as well as committed Business to. IT As experience, a result, they proved were to able be invaluable." to make an immediate impact on the project. Cascade's results-focused Robert commitment, Treves as well as Business IT experience, proved to Vice be invaluable." President, Release Management - Getty Images Robert Treves Vice President, Release Management - Getty Images CBG CBG Delivers Delivers CBG is helping Getty manage multiple product launches, develop repeatable processes templates to to build a a scalable sustainable model for for designing delivering delivering new new products in the future. Strategic Analysis New Product Launch Process Template Creation Simultaneous Product Launch Management New Product Design & Delivery Model Model Implementation Implementation Process Template IT Application / Systems Integration Getty Getty has has delivered delivered their their first first two two new new product product launches launches is is building building the the processes processes infrastructure to deliver future launches more efficiently, reducing both time to market infrastructure to deliver future launches more efficiently, reducing both time to cost of delivery. market cost of delivery.

As a result of an Umpqua Bank transformation initiative, sweeping opportunities for change were identified by by the the bank's design, bank's design, customer customer experience experience, br

5 As a result of an Umpqua Bank transformation initiative, sweeping opportunities for change were identified by by the the bank's design, bank's design, customer customer experience experience, br strategy br strategy team. The team. changes The changes involved involved the initial the initial customer customer experience, as the well efficiency as the efficiency of operations of operations in numerous in numerous departments departments within within the bank the bank, as well as a a multitude of of vendors providing services required in today s banking environment. CBG provided technological input oversight throughout the creative CBG is providing design technological phases, ensuring input compatibility oversight throughout /or interoperability the creative with design existing phases, infrastructure. ensuring compatibility As the Senior /or Technology interoperability Consulting with existing Firm infrastructure. for this project, As CBG the was Senior responsible Technology for Consulting translating Firm the for creative this project, direction CBG provided is responsible by the bank's for translating marketing the strategy creative team direction into provided deliverable by the solutions bank's ultimately marketing managing strategy team the into successful deliverable delivery solutions, of those solutions. ultimately managing the successful delivery of those solutions. Rich Sauter Vice President & Senior Technology Consultant - Umpqua Bank CBG enhanced is enhancing core core IT infrastructure: IT We We work are closely working with closely Microsoft, with Microsoft, Cisco, Cisco, Intel/Lenovo as core technology partners to to deliver creative solutions, leveraging existing infrastructure investments establishing a a baseline for for which the the enterprise can can continue to continue scale not to only scale in not size, only but in through size, but additional through features. additional Features features. being Implemented implemented features included Cisco video chat between bank stores back office experts, integration with with Microsoft's Microsoft's Virtual Virtual Earth Earth product product with a with very a large very interactive large interactive Planar Planar digital digital displays displays through through touch enabled touch technologies. enabled technologies. CBG enhanced is enhancing core core Banking services: Banking capabilities were are enhanced going enhanced through through the implementation the of a of best a best of breed of breed banking CRM CRM system (360view by by inbusiness). The 360view product will provides to to bank employees a a dashboard dash-board view of of a a customer s relationship with the bank as as well other extended features, such as as providing next next product recommendations, lead/referral generation, goal incentives integration. As part of our project role, CBG is was responsible for for all all aspects of the of the technology implementation within concept bank branches featuring these these new new technology-rich customer focused customer features. focused features. Virtually all technology components CBG designed were able to to reduce complexity in the in the customer banking experience, increased also increased operational operational efficiency, efficiency, reduced reduced costs costs enabled increased capacity for future growth. These elements were critical in in the the transformation to being a a leader in in next generation banking. CBG CBG was was able able to to employ technology solutions that enhance the the one-on-one customer experience now now well well into into the future. the future.

6 Xerox was reviewing opportunities to improve service levels coverage while reducing the overall cost of providing service for equipment in the field under warranty or service contract. They needed to both design implement a program that addressed these needs. "Cascade Business Group helped us orchestrate a very complex redesign "Cascade of Business our Service Group Logistics, helped Distribution, us orchestrate Returns a very complex Repairs processes. redesign of CBG our came Service in, Logistics, spent time Distribution, to underst Returns our business Repairs needs, recommended processes. CBG new came strategies in, spent time provided to underst implementation our business plan that needs, has recommended transitioned our new business strategies to a new provided level of an service at a reduced implementation cost plan lower that inventory has transitioned levels. We our couldn't business be to happier a new with our level partnership of service at with a reduced CBG cost their performance lower inventory here levels. at Xerox." We couldn't be happier with our partnership with CBG their John performance Major here at Xerox." - John Major Vice Vice President, Customer Support - Xerox Office Printing Business CBG provided strategic analysis to Xerox in the areas of procurement, distribution, reverse logistics repair operations. Based on the resulting recommendations, CBG led a a vendor selection process filled the lead negotiator role in in the the establishment of of a a substantial contract for outsource distribution technical services. CBG successfully managed five separate, yet related, projects, involving over 120 people, to to establish a a new physical distribution center to to open a a state of of the the art art repair center. Through testing implementation of of changes to to Xerox's ERP, Financial CRM applications as well as the integration of these systems to to the systems of of two two new new business partners, CBG CBG managed significant changes to Xerox's business systems processes. Strategic Analysis Vendor Selection Contract Negotiation for Outsource Services Logistics Process Design, Testing / Implementation ERP, Financial, & CRM Applications Testing // Implementation The completion completion of of this this project project allowed allowed Xerox Xerox to to improve improve their their service service coverage coverage service service levels while levels also while reducing also reducing their working their capital working requirements, capital requirements, inventory inventory levels levels overall cost overall of service. cost It of also service. allowed It also them allowed to aggressively them to aggressively recover service recover parts service destined parts for lfills destined return for l-fills them to the return shelf for them re-use. to the shelf for re-use.

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