EISI- Government. The Egyptian Information Society Initiative. Arab Republic of Egypt

Transcription

1 Arab Republic of Egypt The Egyptian Information Society Initiative EISI- Government Dr. Ahmed M. Darwish - Program Director Dr. Hatem ElKadi - LGD Project Manager

2 Transformation EISI-Government Program Government Now Delivers

3 Presentation Summary Vision Strategy Components Harvest Delivering high quality government services to the public where they are and in the format that suits them. Utilizing CIT to enhance government readiness to accept a strong local program and to smoothly integrate in the global community Basic infrastructure New model for service delivery Back office automation Economic databases Government gateway TE online billing Birth Certificates ID replacement College enrollment Safaga

4 Return on Investment Direct 1-3% savings in procurement = 20-60M L.E. Utilizing 0.5% of dead inventory = 200M L.E. Savings from 100K transactions on line = 9 M L.E. Indirect Economical Increase local demand on ICT New jobs Less traffic Social Services Better environment Less interaction of employees and public!

5 True Challenges!! It is very easy to get two computers to talk to each other Try to do the same with government employees and government agencies!! OH

6 Where are we? Step three on a very long road But for sure it would have been longer. When will the program end? The cycle of progress never ends Birth Cert. OH

7 Thank You For more information please visit or contact us at OH

8 Vision Delivering services to customers at their finger tips according to their taste and style with appropriate efficiency and allowing them to participate in the decision making process Thus, ICT is only a tool not an objective in it sown Customers: Citizens, Business men, Investors, Companies, Objectives

9 Policies and Strategies Government wide initiative not MCIT owned Outsourcing implementation Public Private Partnership Encouraging new models for financing Non-centralization Incentive programs for adoption and ICT employees

10 Objectives Tailoring government services to meet citizens expectations. Creating a conducive environment to investors. Availing accurate and updated government information. Increasing Government efficiency through modern management techniques and new working models. Reducing government expenditure Fostering local competitiveness and increasing globalization readiness

11 Objectives and Components Components Basic Infrastructure Project Objectives Readiness (Local and International) Local Government Development Service Provision Project Distinguished services Attract Investors Business Process Automation Archiving & Doc Management ERP Enhance Efficiency Reduce Expenditure Economic Data Bases Projects Avail Accurate Information for Decision Maker

12 Citizens Companies Investors Suppliers Service Centers Internet Telephony Networks Bawaba Government Network Firewalls (Ministries Special service needs Networks Standards Infrastructure Doc. Classification & Handling E-Payment Standards PKI National Database Security Specifications Application development E-Signature

13 Basic Infrastructure Project Standards and Specifications Laws and Regulations E-Payment framework Government e-readiness Government communication Network. Government gateway

14 Work Flow Authentication Security and Privacy Accrediting Information Payment Transaction Authentication Security and Privacy Accrediting Information Documentation

15 Challenges and Solutions No document of standards No legal framework to authenticate persons over networks Fear of electronic payment Low penetration of credit cards No payment tools for simple citizens Low ICT readiness of government enterprises Complexity, overlapping and variety of service providers Draft and Publish Standards E-signature law and PKI Infrastructure Simple e-payment framework Multinational Contracts + Gov Net Government Gateway

16 Work Groups Legal group E- Signature E-Contracting Cyber crime Technical group Networking Information security Interoperability Document management PKI Services for special needs Financial group e-payment framework

17 E-Payment framework Citizens Auditing sitelink Organizations Internet Service Application & Payment Details Card No. & Amount GSP Authentication & Approval Transfer Funds E-Payment Framework Transfer Details Foreigners E-Payment Framework Management & Co-ordination Distribution Network Financial Institutions

18 Government e-readiness Microsoft and Oracle contracts with the government

19 Service provision Implementation methodology: romote rove concept rioritize ilot projects artners Deploy

20 The Government Gateway E-Service Levels: Information services. Inquiry services. Full transaction. Integration between agencies Push Vs Pull Interaction Personalization based on AI.

21 Why an Internet Gateway

22 Scattered - scenario Problems: Data inconsistency/ Security Information sharing Economic cost of implementation. Taxes Health Justice Housing

23 Gateway- Scenario AE DBE RE MC MC MC MC Taxes Health Justice Housing

24 Why a Gateway? Integrate with multiple back ends Connect various platforms Customer centric interface Higher security and privacy Higher return on Investment

25 Brokers Portal Gateway Financial Institutions Business men Citizens Information and services Ministries

26 Gateway Design

27 Interface Citizen centric Customer relation management culture( services at fingertips) Instead of the traditional government oriented culture

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31 Services Several Services are: Launched Piloted Awaiting launch Negotiated with owners

32 Government network Establishing a government network to: Secure a smooth flow of information and documents between government bodies. Complement the government automation efforts and support the new model for delivering government services. The government network is designed to: Link all government bodies internally through an intranet system, and externally to the internet. Ensure efficient utilization of the current telephone network.

33 Harvest? Inquiry and payment of Telephone bill Inquiry of electric bill Birth certificate Lost National ID replacement University and High school grades University enrollment application Tax and Customs filing follow-up Egypt Air Currently tackling all 20 EU bench mark

34 Service Provision Part of a complete plan Access: Internet at local call cost IT Clubs, Post offices, PC for every home (affordable PC)

35 Governorates Concept: Convenient service to governorates residents Tools Model Service center Pilots Safaga Alexandria

36 Back Office Automation System analysis, Design, and technical support for : Financial Systems (Budget-Accounting-Procurement Inventory) Administrative systems (Human Resources payroll) Document and Information exchange. Internal workflow. So far we have achieved the following: ERP systems: 6 Ministries. Archiving: 6 Ministers offices. Workflow: over 28 government agencies Positive impact on the services provision project.

37 Government Procurement Concept: ICT is only a tool (e-solutions)- Efficiency is the target. Process: Schedules for Vendors + Prices for Goods & Services Interaction between vendors and service providers. Vendors Data (Previous experience - Proposals - LGs) Result: Transparency Better competition Volume discount No intermediary commission Privacy preserved Best price/quality judgment Less paper work Satisfaction (employees vendors) Efficient management of inventory.

38 Economic Databases Availing accurate and updated information to Decision makers: To help them in the planning process. Investors: To give them a complete vision about the market and the risks and returns expected. Government: Easy and secure data exchange..

39 Birth Certificates OnLine Data Center Payment Auth. Req. Civil Status Org. Payment Auth. Bank User

40 Partners Civil Status Organization MCIT Application Developer Data Center National Bank Post Owner Catalyst Host e-payment Delivery

41 Implementation Schedule Initiation Actual Project Start up Service Ready Launch October 2001 October 2002 March 2003 May 2003

42 Statistics Start date Report date 10 May Sept 03 Requests 426 (100/month) Birth Certificates 690 ID cards 168