ADMINISTRATIVE SERVICES DIVISION OFFICE MACHINE MAINTENANCE SERVICE

Transcription

1 ADMINISTRATIVE SERVICES DIVISION OFFICE MACHINE MAINTENANCE SERVICE Office Machine Maintenance Service is responsible for providing effective and economical maintenance and repair service of office machines and printing equipment as requested by University departments. Summary of Major Accomplishments The overall number of service calls made this year increased by 1.1% when compared to the previous fiscal year (Exhibit 1). Workload decreases were in personal computers (-10%), printing equipment (-24%), typewriters (-16%), calculators and other (-15%). This year, 1,345 contract machines were serviced, as compared to 1,573 in FY2002. There was a decrease in the number of maintenance agreement contracts, from 390 to 367. The number of charge calls decreased from 959 to 839. Toner cartridge recycling increased from 2,454 to 3,004. Savings to University departments which utilize the services offered by Office Machine Maintenance Service (as measured by the difference between Office Machine Maintenance s prices and commercially available prices for the volume of work performed) decreased from $153, in FY2002 to $105, this fiscal year (Exhibit 2.) Most of the decrease in savings resulted from reduced spending by departments because of budget cuts. The Office Machine Maintenance operation merged with TEC Services at the end of FY2003. The recycled toner cartridge program was moved to Central Office Supply as part of this merger. Office Machine Maintenance Service's activities during FY2003 are presented as follows: Exhibit 1 - Number of service calls made for the past ten years Exhibit 2 - Departmental savings through reduced cost for past ten years Exhibit 3 - Statistical report for FY2003 Exhibit 4 - Savings report for FY2003 C-39

2 NUMBER OF SERVICE CALLS BY TYPE OF EQUIPMENT 10 Thousands FISCAL YEAR TYPEWRITER PRINTING CALC/FAX COMPUTER CARTRIDGES REFILL TOTAL

3 DEPARTMENTAL SAVINGS THROUGH REDUCED REPAIR COSTS 250 Dollars saved (Thousands) FISCAL YEAR TYPEWRITER PRINTING CALC/FAX COMPUTER RECYCLED TOTAL REFLECTS THE DIFFFERENCE BETWEEN OFFICE MACHINE MAINTENANCE AND VENDOR PRICES

4 Exhibit 3 Page 1 of 2 OFFICE MACHINE MAINTENANCE SERVICE Statistical Report for FY2003 I. CONTRACT SERVICE CALLS A. Printing Equipment Monthly Bi-monthly Quarterly Intervening & Others No Charge Total Number B. Typewriters Inspections Intervening & Others No Charge Total Number C. Calculator & Others Inspections Intervening & Others No Charge Total Number D. Personal Computers Intervening & Others Warranty No Charge Total Number 1,105 1, E. Toner Cartridges Refilled 3,041 3,412 2,454 3,004 II. CHARGE SERVICE CALLS Printing Equipment Typewriters Calculator & Others Personal Computers Total Number 1,101 1, Total Calls for Service 7,395 7,193 5,817 5,879 C-42

5 Exhibit 3 Page 2 of 2 III. PARTS, LABOR AND CONTRACT DOLLARS Printing Equipment Typewriters Parts $ 2, $ Labor 1, , Contracts 29, , Total Dollar Amount $33, $57, Calculator & Other Personal Computers Parts $ 5, $263, Labor 3, , Contracts 24, , Total Dollar Amount $32, $362, IV. MAINTENANCE AGREEMENT MACHINES Printing Equipment Typewriters Calculator & Others Personal Computers Total Number 1,996 1,909 1,573 1,345 V. MAINTENANCE AGREEMENT CONTRACTS Printing Equipment Typewriters Calculator & Others Personal Computers Total Number C-43

6 Exhibit 4 OFFICE MACHINE MAINTENANCE SERVICE SAVINGS REPORT FOR FY2003 UNIT RATE TOTAL Service Volume OMMS Commercial OMMS * Commercial Savings Typewriter: Contracts 627 Varies Varies $ 53, $ 59, $ 5, Calls ** 57 $30 $65 *** 1, , , Typewriter Totals $55, $63, $7, Printing Equipment: Contracts 23 Varies Varies $ 29, $ 32, $ 2, Calls ** 39 $30 $85 *** 1, , , Printing Totals $30, $35, $4, Calculator & Others: Contracts 366 Varies Varies $ 24, $ 29, $ 5, Calls ** 69 $30 $65 *** 2, , , Calculator Totals $26, $33, $7, Personal Computers: Contracts 329 Varies Varies $ 59, $ 65, $ 6, Calls ** 674 $30 $65 *** 20, , , Computer Totals $79, $109, $29, Recycled Cartridges Varies Varies 3,004 $45 $80 *** $135, $240, $105, GRAND TOTALS $382, $482, $ 99, *O.M.M.S. total revenue covers the cost of O.M.M.S. operations. **Service call totals are based on one hour service. ***Average cost commercial rate varies with vendor. C-44

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