UNLEASH YOUR DIGITAL VISION #WITHOUTCOMPROMISE Software AG. All rights reserved. For internal use only

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UNLEASH YOUR DIGITAL VISION #WITHOUTCOMPROMISE 2017

2 YOUR STRATEGY EXECUTION CAN BE A DIFFERENTIATING CAPABILITY Eric Roovers Senior Director Transformation Solutions Software AG EMEA South Dubai, May 10, 2017 UNLEASH YOUR DIGITAL VISION #WITHOUTCOMPROMISE 2017 Software AG. All rights reserved. For internal use only

STRATEGY EXECUTION AS A PROCESS STRATEGY HOW YOU WANT TO WIN IN THE MARKET STRATEGIC REQUIREMENTS OPERATING MODEL HOW YOU WANT TO RUN YOUR BUSINESS PERFORMANCE MODEL EXECUTION HOW YOUR

3 STRATEGY EXECUTION AS A PROCESS STRATEGY HOW YOU WANT TO WIN IN THE MARKET STRATEGIC REQUIREMENTS OPERATING MODEL HOW YOU WANT TO RUN YOUR BUSINESS PERFORMANCE MODEL EXECUTION HOW YOUR ORGANISATION ACTUALLY PERFORMS OPTIMISED WAY OF WORKING CUSTOMERS AND MARKETS ADOPTION BY SHOP FLOOR IMPLEMENTATION IN SYSTEMS Software AG. All rights reserved. For internal use only

STRATEGY EXECUTION TOO OFTEN FAILS 50-90% OF STRATEGIES NOT IMPLEMENTED Flawed translation of strategy into operational change STRATEGIC REQUIREMENTS Disconnected

BUSINESS EXECUTION HOW YOUR ORGANISATION ACTUALLY PERFORMS Unclear view of customer needs OPTIMISED WAY OF WORKING CUSTOMERS AND MARKETS Slow and low adoption on shop

4 STRATEGY EXECUTION TOO OFTEN FAILS 50-90% OF STRATEGIES NOT IMPLEMENTED Flawed translation of strategy into operational change STRATEGIC REQUIREMENTS Disconnected planning PERFORMANCE MODEL Insufficient control due to lack of operational insight STRATEGY HOW YOU WANT TO WIN IN THE MARKET OPERATING MODEL HOW YOU WANT TO RUN YOUR BUSINESS EXECUTION HOW YOUR ORGANISATION ACTUALLY PERFORMS Unclear view of customer needs OPTIMISED WAY OF WORKING CUSTOMERS AND MARKETS Slow and low adoption on shop floor Incomplete and late delivery of system changes ADOPTION BY SHOP FLOOR IMPLEMENTATION IN SYSTEMS Software AG. All rights reserved. For internal use only. DRAFT - ER

5 BUSINESS AND IT TRANSFORMATION PLATFORM BETTER STRATEGY EXECUTION ACROSS BUSINESS & IT TRANSFORM OPTIMISE continuous improvement CONTROL close collaboration STRATEGY OPERATING MODEL EXECUTION Software AG. All rights reserved. For internal use only

6 STRATEGY EXECUTION FULL OPERATIONAL EXECUTION VISIBILITY STRATEGY HOW YOU WANT TO WIN IN THE MARKET STRATEGIC REQUIREMENTS OPERATING MODEL HOW YOU WANT TO RUN YOUR BUSINESS PERFORMANCE MODEL EXECUTION HOW YOUR ORGANISATION ACTUALLY PERFORMS OPTIMISED WAY OF WORKING CUSTOMERS AND MARKETS ADOPTION BY SHOP FLOOR IMPLEMENTATION IN SYSTEMS Software AG. All rights reserved. For internal use only. DRAFT - ER

TODAY SERVICE VISIBILITY PLATFORM 7 2016

8 STRATEGY EXECUTION INTEGRATED PLANNING STRATEGY HOW YOU WANT TO WIN IN THE MARKET STRATEGIC REQUIREMENTS OPERATING MODEL HOW YOU WANT TO RUN YOUR BUSINESS PERFORMANCE MODEL EXECUTION HOW YOUR ORGANISATION ACTUALLY PERFORMS OPTIMISED WAY OF WORKING CUSTOMERS AND MARKETS ADOPTION BY SHOP FLOOR IMPLEMENTATION IN SYSTEMS Software AG. All rights reserved. For internal use only. DRAFT - ER

PROBLEMS IN TOO MANY ORGANISATIONS TODAY SILOED DISCIPLINES ARE SUBOPTIMAL BPM Focused on documentation. Too often involved only after the change is effectuated. EA Responsibility limited to IT.

9 PROBLEMS IN TOO MANY ORGANISATIONS TODAY SILOED DISCIPLINES ARE SUBOPTIMAL BPM Focused on documentation. Too often involved only after the change is effectuated. EA Responsibility limited to IT. Difficulties in showing business relevance. Low EA maturity. PMO Can only plan against time, budgets and resources. No visibility of architectural dependencies. While these functions work in segregation, TRANSFORMATIONS will fail, OPTIMISATIONS will have minimum effect and will not be in CONTROL Software AG. All rights reserved. For internal use only

12 SLOW TO MARKET STAGNATING SHARE PRICE DECLINING MARKET SHARE LACK OF FOCUS COMPLEX OPERATING MODEL AND IT LANDSCAPE UNSUCCESSFUL STRATEGY EXECUTION Software AG. All rights reserved. For internal use only

13 CUSTOMER CASE ROYAL PHILIPS COO heads transformation as a function Fixed Transformation Office (15 ftes) 19 programs running in parallel Multiple spin-offs Software AG. All rights reserved. For internal use only

15 THE CRITICAL INGREDIENT TIGHT COLLABORATION BETWEEN BUSINESS AND IT Capability Mgmt Process Management Architecture & Planning One single source of truth Business and IT Information visible Aligned to everyone Software AG. All rights reserved. For internal use only

17 METHODOLOGY 2. IDENTIFY AFFECTED PROCESSES Channel Marketing Customer wants and needs Develop and manage customer loyalty programs Consumer / customer loyalty programs and benefits Marketing Intelligence Analyze performance Performance Improvement Plan Product & Marketing Mgmt Manage product marketing content Market introduction process Product Market content Develop and manage (digital) content Manage develop community Published Digital catalog Marketing Program Execution Develop and manage promotional activities ü Standardized way of working ü Roles and responsibilities are clear ü Process dependencies are visible Software AG. All rights reserved. For internal use only

18 METHODOLOGY 2. UNDERSTAND WHAT DRIVES THE PROCESS Strategic Drivers Performance KPIs Risk / Compliance Capture customer feedback to drive product/ service design Customer Retention Information security Retain customers for future purchases Return on Marketing Investment (ROMI) PCI- secure credit card information Improve the brand experience Net Promoter Score (Satisfaction) Customer privacy Software AG. All rights reserved. For internal use only

20 STRATEGY EXECUTION DIGITAL ENTERPRISE MANAGEMENT STRATEGY HOW YOU WANT TO WIN IN THE MARKET STRATEGIC REQUIREMENTS OPERATING MODEL HOW YOU WANT TO RUN YOUR BUSINESS PERFORMANCE MODEL EXECUTION HOW YOUR ORGANISATION ACTUALLY PERFORMS OPTIMISED WAY OF WORKING CUSTOMERS AND MARKETS ADOPTION BY SHOP FLOOR IMPLEMENTATION IN SYSTEMS Software AG. All rights reserved. For internal use only. DRAFT - ER

25 THIS OLD WAY OF WORKING CARRIES SERIOUS RISKS RISK OF NON-COMPLIANCE RISK OF ACCIDENTS AND LOSS SLOW PROPAGATION AND ADOPTION OF CHANGES LOW MOBILITY COSTLY YEARLY CLEAN-UP PROJECTS Software AG. All rights reserved. For internal use only

information into Peachtree system Release update in Peachtree Instruction: How to check a W-9 form Check

26 DIGITAL ENTERPRISE MANAGEMENT BASICS: FINE GRAINED CONTROL THROUGH MODELLING New vendor setup request received Check request and get missing data Peachtree Peachtree Get W-9 form from vendor contact Enter information into Peachtree system Release update in Peachtree Instruction: How to check a W-9 form Check on-screen if information is accurate Set up file Vendor is set up Software AG. All rights reserved. For internal use only

Design Review Live Archive PLANNING DIGITAL ENTERPRISE MANAGEMENT BASICS: FAST AND SECURE RELEASE CYCLE EMPLOYEE MANAGER EXPERT LOCALISATIONS OPERATING

27 Design Review Live Archive PLANNING DIGITAL ENTERPRISE MANAGEMENT BASICS: FAST AND SECURE RELEASE CYCLE EMPLOYEE MANAGER EXPERT LOCALISATIONS OPERATING PROCEDURES Fast and secure governance OPERATING MODEL DEMAND CONTROLLED LIFECYCLE CENTRAL REPOSITORY Software AG. All rights reserved. For internal use only

28 DIGITAL ENTERPRISE MANAGEMENT NET RESULTS UPDATES IN HOURS, RATHER THAN DAYS OR WEEKS FULLY SECURE RECORDS MANAGEMENT WORK INSTRUCTIONS ACCESSIBLE FOR EVERYONE END-TO-END VISIBILITY FOR PROCESS OWNERS REDUCED RISK OF NON-COMPLIANCE Software AG. All rights reserved. For internal use only

DIGITAL ENTERPRISE MANAGEMENT WAY OF WORKING MADE EASY FOR

DIGITAL ENTERPRISE MANAGEMENT MORE EYES ON THE CONTENT, QUALITY

34 BITT ROADMAP AND UPDATES Eric Roovers Senior Director Transformation Solutions Software AG EMEA South Dubai, May 10, 2017 UNLEASH YOUR DIGITAL VISION #WITHOUTCOMPROMISE 2017 Software AG. All rights reserved. For internal use only

37 BUSINESS AND IT TRANSFORMATION PLATFORM CORE PLATFORM PRODUCTS ARIS CONNECT ARIS RISK AND COMPLIANCE MANAGER ARIS PROCESS PERFORMANCE MANAGER ALFABET IT PORTFOLIO PLANNING MANAGEMENT ALFABET ENTERPRISE ARCHITECTURE MANAGEMENT Software AG. All rights reserved. For internal use only

38 NEW IN RELEASE 10 NEW! Operational Project Management in ALFABET NEW! Digital Architecture (IoT and API) in ARIS and ALFABET NEW! Process Life Cycle planning in ALFABET NEW! Visual Analytics in ARIS (ARIS AWARE) Software AG. All rights reserved. For internal use only

39 SUPPORTING TRANSFORMATION LEADS BETTER WITH OPERATIONAL PROJECT MANAGEMENT Transformation leads can now take more control of in-flight project execution and devops to improve transformation success with ALFABET. This enables CIOs to optimise budget and resources across Mode 1 and Mode 2 developments Software AG. All rights reserved. For internal use only

SUPPORTING DIGITAL ARCHITECTS BETTER (1) WITH API ARCHITECTURE DESIGN AND PLANNING Digital architects can now use ALFABET to manage the API portfolio as part of the

40 SUPPORTING DIGITAL ARCHITECTS BETTER (1) WITH API ARCHITECTURE DESIGN AND PLANNING Digital architects can now use ALFABET to manage the API portfolio as part of the enterprise architecture. In ALFABET, APIs can be connected to the (internal or external) information flows they enable Software AG. All rights reserved. For internal use only

SUPPORTING DIGITAL ARCHITECTS BETTER (2) WITH IOT ARCHITECTURE DESIGN AND PLANNING Digital architects can now design the process landscape around IOT with ARIS and plan the IT landscape with ALFABET.

41 SUPPORTING DIGITAL ARCHITECTS BETTER (2) WITH IOT ARCHITECTURE DESIGN AND PLANNING Digital architects can now design the process landscape around IOT with ARIS and plan the IT landscape with ALFABET. In ARIS, IOT objects and the events and risks they generate can be connected into the business architecture. In ALFABET, technical networks can now be architected and planned Software AG. All rights reserved. For internal use only

SUPPORTING PROCESS OWNERS BETTER (1) WITH BUSINESS PROCESS LIFE CYCLE MGNT Process owners can now plan the development and roll-out of process versions in ALFABET.

42 SUPPORTING PROCESS OWNERS BETTER (1) WITH BUSINESS PROCESS LIFE CYCLE MGNT Process owners can now plan the development and roll-out of process versions in ALFABET. This is crucial in processdriven transformations, e.g. SAP or GDPR programs. Within BITT, the business architecture is mastered in ARIS, while the transformation planning is done in ALFABET Software AG. All rights reserved. For internal use only

43 SUPPORTING PROCESS OWNERS BETTER (2) WITH BUSINESS PROCESS LIFE CYCLE MANAGEMENT BUSINESS ARCHITECTURE ARIS ORDER MGMT ALFABET ORDER MGMT 1.0 ORDER MGMT BRAZIL FRANCE ORDER MGMT 1.1 ORDER MGMT 1.0 active ORDER MGMT 2.0 ORDER MGMT 1.1 (skipping) active BRAZIL ORDER MGMT 2.0 plan: Apr plan: Sep FRANCE RELEASE CYCLE MANAGEMENT WITH ARIS PROCESS GOVERNANCE DEVELOPMENT AND ROLL-OUT PLANNING Software AG. All rights reserved. For internal use only

SUPPORTING PROCESS OWNERS BETTER WITH 360 PROCESS VISIBILITY Process owners now have full visibility of process development and execution with ARIS AWARE.

44 SUPPORTING PROCESS OWNERS BETTER WITH 360 PROCESS VISIBILITY Process owners now have full visibility of process development and execution with ARIS AWARE. Combine performance data (PPM), risk reporting (ARCM), design progress (APG) and development and roll-out progress (ALFABET) with process content in one portal Software AG. All rights reserved. For internal use only

discover as-is processes with ARIS PPM to kick-start performance

45 SUPPORTING PROCESS OWNERS & EXPERTS BETTER WITH CONTINUOUS IMPROVEMENT Process owners and Improvement experts can now discover as-is processes with ARIS PPM to kick-start performance improvement Software AG. All rights reserved. For internal use only

earch S UI/UX nhancements -based n views & functionality dia content ics Enhancements include favourites, embedded media

46 UME, CONTRIBUTE & COLLABORATE, THEMING AND STATISTICS SUPPORTING EMPLOYEES BETTER WITH BETTER QUALITY MANAGEMENT Employees can now find work instructions, videos and more even easier in ARIS CONNECT. earch S UI/UX nhancements -based n views & functionality dia content ics Enhancements include favourites, embedded media and an API to expose ARIS PROCESS GOVERNANCE to mobile devices. ernance Mail digests of news Software AG. All rights reserved. For internal use only What s new?

48 BUSINESS AND IT TRANSFORMATION PLATFORM COLLABORATING TO BUILD A BETTER ORGANISATION PROCESS EXPERT PORTFOLIO PLANNER EMPLOYEE RISK MANAGER TRANSFORM OPTIMISE CONTROL PROCESS OWNER QUALITY MANAGER BUSINESS AND IT TRANSFORMATION PLATFORM COMPLIANCE MANAGER PROJECT MANAGER ENTERPRISE ARCHITECT Software AG. All rights reserved. For internal use only

49 ROADMAP PRIORITIES SEAMLESS BIMODAL PLANNING DIGITAL ENTERPRISE MANAGEMENT CROSS-FUNCTIONAL COLLABORATION DIGITAL ARCHITECTURE SUPPORT EASY, ROBUST SYSTEM MANAGEMENT & CLOUD Software AG. All rights reserved. For internal use only

50 ARIS MID-TERM ROADMAP 2016 Customer Experience Management ARIS for SAP 7.2 ARIS GRC Cloud 2018 Digital Books Process Variability and Adaptation phase Intelligent ARIS - Machine Learning Smart Interactions 2017 ARIS Aware Visual Analytics ARIS for IoT GDPR 2019 First Line GRC Process Variability and Adaptation phase Software AG. All rights reserved. For internal use only

Josèphe Blondaut. ARIS Product Marketing Manager

Josèphe Blondaut. ARIS Product Marketing Manager Josèphe Blondaut ARIS Product Marketing Manager 1 ARCHITECTURE OF INTEGRATED INFORMATION SYSTEMS 2 2017 Software AG. All rights reserved. For internal use only ARIS is the CENTRAL POINT for ORGANIZATIONS