CONTROLLER-TREASURER E-Payment - Annual WORKSHOP

Transcription

1 CONTROLLER-TREASURER E-Payment - Annual WORKSHOP AGENDA 1. Introduction 2. Controller-Treasurer Presentation 3. Link2Gov Presentation 4. One-on-One sessions Present and Host by Cost Management Unit

2 ELECTRONIC FUND TRANSFER An electronic payment - non-cash payment that doesn't involve a paper check. An electronic deposit - non-cash deposit that doesn't involve a paper check.

3 COUNTY POLICY

4 Departments are encouraged to use Electronic Fund Transfers to make payments more convenient for the payer and more efficient for the County. Departments should take into account the most cost-effective payment methods (e.g., credit, debit, e-check), channels (e.g., over-the-counter, internet, Interactive Voice Response), and fee structures. Departments are encouraged to standardize the use of Electronic Fund Transfers to the extent possible to simplify the process and to ensure the customer experience is convenient and that fees are as clear and understandable as possible.

5 COST FEES: APPROVAL Transaction costs that must be approved by the Controller-Treasurer and the Board of Supervisors: If the department chooses an Electronic Fund Transfer system that charges the County per use, depending on how the department seeks to recover these fees. If the department will not recover the full amount of the cost or will not recover some of the cost. Transaction costs that must be approved by the Controller-Treasurer : If the department will recover the entire cost to the County per usage, either by charging the user a convenience fee or through the department s fee structure. If the Electronic Fund Transfer system is being used to allow donations to the County, approval by the Board of Supervisors is not needed.

6 E-payment Processors Link2Gov FIS: Countywide contract ACI - Official Payments: Property Tax Collection Spectra Regal Payment systems: SCVHHS Pharmacy Square: For mobile devices

7 Link2Gov - FIS Countywide contract All departments are required to use the contracted vendor [*] [*] unless special situation (per M. Johnson, Procurement).

8 Costs Fees Payments: Option A: Agency Funded Fixed Rate Pricing Option B: Agency Funded Interchange Pass-through Pricing Option D: Convenience Fee Funded Pricing (rates are based on payment amounts) Option E: Convenience Fee Funded Pricing (fixed % or amount) Others: Option F: Ancillary Fees and Services Option G: Custom Development Services Option H: Terminals and Equipment Purchases Option I: Terminals and Equipment Rental Option J: inovah Pricing ( inovah: a browser-based software package that manages the payment collection and processing activities from all r collection sources to accounting and information systems) Wireless EFT

9 PROCESS: Request for Electronic Payment Service County department (Department) 1.Identifies needs for electronic payment services 2. Obtains e-payment Program: Request for Services Form from Controller- Treasurer 3. Completes and submits the Request for Services Form to Controller-Treasurer Controller- Treasurer (CT) 4. Reviews, works with Department for any needed updates, and approves 5a. Forwards the approved Request for Services Form to Vendor (FIS) and the Department 5b. Forwards the approved Request for Services Form to ISD if Web services is requested 6a. Set up the kick-off meeting for Department and FIS

10 County department PROCESS: Request for Electronic Payment Service 6b. Meets with FIS, county team members & CT 7a. Determines scope of work and implementation plan 7b. Completes FIS provided Service Merchant Agreement Form and provides the Form to FIS and CT 11. GO LIVE 8. Issues a contract release purchase order to FIS 10c. Completes and routes the Form to department and FIS 7c. Monitors and manages project until the services and products are ready for implementation. 9. Completes and submits the epayment Check-Off List Form (Authorization to Go Live) to CT Controller- Treasurer 10b. Submits the completed Form to CT 10a. Routes the Form to ISD for attesting of compliance web services requested ISD

11 Cost Management Unit T.J. Yang-Wurm Bart del Castillo Kim-anh Le

12 Santa Clara County, CA 2015 Client Review June 21, 2016

13 Your PayDirect Solution Team Business Line Owner Helen Justice Product Manager Jeffry Stahly PayDirect Product Owner Tony Nigrelli DataPointe & IVR Product Owner Michael Ross Director of Project Management Paul Moret Operations Manager Nathan Friedman Client Services Manager Demetria Mallett 2

14 THANK YOU!!! for a successful

15 Your Success is Our Success FIS has been named to Key Attributes of Reputation Innovation 5 People Management 5 Use of Corporate Assets 6 Social Responsibility 3 companies/fidelity-national-information-services / Quality of Management 6 Financial Soundness 6 Long-Term Investment Value Quality of Products/Services Global Competitiveness 2 Read It For Your Self Rank 6 6 4

16 FIS is Ranked #1 on the Chartis 2016 RiskTech100 Chartis analyses the systems, products, vendors, applications and trends in the risk technology marketplace. #1 Overall Ranking due to the collective strength of FIS Winner of the following Chartis catagories: Functionality Organizational Strength Market Presence Key Drivers: Cutting-edge risk products and technologies New Center of Regulatory Intelligence in Washington D.C. Regulatory Intelligence Briefings RISC Summit Knowledge Base of Risk Best Practices And many more! 5

17 Information security and risk management are our top priorities Dedicated 24/7/365 incident response team with real-time access to Mandiant (world s leading incident management company) in the event of a major No other FinTech provider has a team member at NCCIC. Partnership with Department of Homeland Security National Cybersecurity and Communications Integration Center (NCCIC)- FIS has FIS is Ranked #1 on the Chartis employees full 2016 time at the RiskTech100 center. attack. SECURE by Design FIS has deployed a RISC team member at Microsoft Digital Crimes Unit in Redmond, Wash. Close relationship with FS-ISAC and other intelligence sources. 6

18 What FIS did the past few years 7

19 PayDirect Government Enhancements Released API5.0 our latest API featuring a SOAP (Simple Object Access Protocol) based interface and tokenization Offer Mobile Optimization on PayDirect Web Applications when your customers use a smartphone Released PayDirect IVR our configurable validating IVR application Support Wireless Point-of-Sale devices on our proprietary Multipay POS Application in addition to the dial or Ethernet connected devices Released DataPointe the new online reporting tool With a MAJOR focus on security and compliance. 8

20 What FIS has in store for

21 PayDirect 2016 Top Priorities 1. Enrollment, Recurring Payments, Digital Wallet, Payment History 2. Bin Based Convenience Fees 3. DataPointe Maintenance Release New Features Release 4. IVR Maintenance Items Payment Ranges Notifications 5. Point Of Sale (POS) Enhancements MultiPay Software Enhancements VeriFone MX 915 and MX 925 listener mode functionality EMV 10

22 PayDirect Other Considerations for 2016 Digital Wallet Support (i.e. MasterCard MasterPass, Visa Checkout, etc.) Card Association Changes MasterCard leading digit (2) 19-digit card numbers SunGard FIS / SunGard Integrations (TBD) PayDirect Web Maintenance Release Analytics Supported browsers highlighted in footer Business Check image update Updated Address Verification (AVS) Error Handling First Data Compass Platform Mobile Wallet / Mobile Bill Reminder *Note: All content as of January 26th, 2016 and subject to change. 11

23 Release Schedule Release CA (Test) Date Production Date Dec Jan Apr May Jul-16 8-Aug Oct-16 6-Nov-16 Note: Release notes, user guides, and configuration documentation will be provided two weeks prior to all CA and Production Release Dates. *Note: All content as of January 26th, 2016 and subject to change. 12

24 Release Schedule Tentative schedule for new functionality ACH Advanced Account Verification: Q2, 2016 DataPointe Maintenance Updates: Q2, 2016 PayDirect Web Maintenance Updates: Q2, 2016 DataPointe Enhancements: Q3, 2016 Enrollment, Scheduled Payments (phased release): Q3 / Q4, 2016 MultiPay Enhancements / EMV Support: Q3 / Q4, 2016 *Note: All content as of January 26th, 2016 and subject to change. 13

25 DID YOU KNOW? Visa now allows service fees to be charged on payments other than Tax? Fees can be charged online, on the IVR and at the counter? Fees can apply to both credit and debit cards. This could be an immediate cost savings to the County for the agencies that currently absorb these fees due to the old Visa rules.

26 DID YOU KNOW? We offer Merchant Activity Files (MAF) to assist you with the daily/monthly reconciliation?

27 DID YOU KNOW? We offer mobile optimization.

28 2015 Metrics 17

29 Program Metrics FIS Summary Results Dollar Volume 2014 Dollar Volume: $ 21,877, Dollar Volume: $ 30,606, % Increase in Dollar Volume Transaction Count 2014 Total Transaction Volume: 163, Total Transaction Volume: 323, % Increase in Transaction Volume Average Ticket Department of Revenue $ Department of Revenue $ Non-DOR $ Non-DOR $ Metrics 18

30 2015 Transaction Volume by Month $2,449, $2,204, $2,566, $2,553, $2,678, $2,881, $2,711, $2,349, $2,640, $2,636, $2,687, December November October September August July June May April March February January $2,244, $0.00 $500, $1,000, $1,500, $2,000, $2,500, $3,000, $3,500,

31 2015 Pay Method Mix by Dollar Volume American Express $1,554,504 7% PinLESS Debit $1,507,656 7% Pin Debit $1,080,225 5% Visa Echeck MasterCard $3,456,495 16% Visa $9,409,527 44% MasterCard American Express PinLESS Debit Pin Debit Echeck $4,634,949 21% 20

32 2015 Pay Method by Transaction Count Pin Debit 15% Visa 45% Pinless Debit 8% Visa Echeck American Express 4% MasterCard American Express PinLESS Debit MasterCard 11% Pin Debit Echeck 17% 21

33 2015 Top 7 Agencies Valley Health Plan $1,474,823.47, 5% Planning & Development $1,350,596.47, 4% Social Services Agency $567,399.44, 2% Parks & Recreation $2,494,103.51, 8% Environmental Health $4,744,516.97, 16% Health & Hospital Systems $5,366,260.47, 18% Department of Revenue $14,158,047.74, 47% Department of Revenue Health & Hospital Systems Environmental Health Parks Valley Health Planning & Development Social Services Agency 22

34 $8, $6, $3, $1, Remaining Agencies Agencies Under $200,000 $140, $120, $119, $100, $80, $60, $40, $20, $92, $86, $42, $36, $33, $19, Weights & Measures Central Fire Protection District Animal Care Airport Probations Clerk of the Board PreTrial Senior Meals Program Office of Human Relations Registrar of Voters Assessors Office Linear (Weights & Measures) $- 1 23

35 Department of Revenue Joined FIS in 2011 *Convenience fee model MasterCard, $1,094,001.87, 8% Debit, $2,023,996.23, 14% American Express, $454,616.72, 3% Discover, $124,624.15, 1% Visa, $7,574,150.08, 54% Electronic Check, $2,885,658.69, 20% Visa Electronic Check Debit MasterCard American Express Discover 24

36 Health & Hospital Systems Joined FIS in May 2014 Multipay POS devices deployed across 60 Clinics, Labs, Pharmacies, and other medical facilities. MasterCard 26% Debit 6% Discover 0% American Express 21% Visa 47% American Express Visa MasterCard Debit Discover 25

37 Environmental Health Joined FIS in April 2011 Using PayDirect Validating Web and PayDirect Inflight Web American Express 13% PinLess Debit 1% Discover 1% Electronic Check 15% Visa 48% MasterCard 22% Visa MasterCard Electronic Check American Express PinLess Debit Discover 26

38 Parks & Recreation Joined FIS in June 2014 Using PayDirect Pasthrough web, PayDirect Virtual Terminal and Direct Dial for Parking Vending Front Office, 0.02% Parking 25% Reservations Web 56% Reservations Web Back Office Virtual Terminal BackOffice VT 19% Front Office Virtual Terminal Parking Fees 27

39 Valley Health Plan Joined FIS in January 2014 Using PayDirect web for HMO Payments $138, $61, $155, $1,000, $59, American Express Electronic Check MasterCard PinLess Debit Visa 28

40 Planning & Development Joined FIS in October 2011 *Convenience fee model Using PayDirect web and Multipay POS Planning & Dev POS $569,722 42% Planning & Dev Validating Web $780,553 58% Planning & Dev POS Planning & Dev Validating Web 29

41 Social Services Agency Joined FIS in July 2013 Using PayDirect Validating web and Custom IVR IVR $166,011 15% Web $401,387 85% IVR Web 30

42 Weights & Measures Joined FIS in May 2012 Electronic Check, $4,738.50, 4% PinLess Debit, $1,603.20, 2% Discover, $121.10, 0% Using PayDirect Passthrough Web American Express, $17,098.90, 14% MasterCard, $31,422.35, 26% Visa, $64,408.37, 54% Visa MasterCard American Express Electronic Check PinLess Debit Discover 31

43 Central Fire Protection District Joined FIS in February 2013 Using Multipay POS American Express 10% Discover 0% MasterCard 16% Visa 74% Visa MasterCard American Express Discover 32

44 Animal Care & Control Joined FIS in October 2010 Using Multipay POS and PayDirect Inflight American Express 6% Discover 3% Debit 0% MasterCard 16% Visa 75% Visa MasterCard American Express Discover Debit 33

45 Airport Joined FIS in November 2013 Using Paydirect Virtual Terminal American Express 35% Visa 32% MasterCard 33% Visa MasterCard American Express 34

46 Probations Joined FIS in 2011 *Convenience fee model Using Multipay POS MasterCard 13% Discover 2% American Express 4% Visa 81% Visa MasterCard Discover American Express 35

47 Clerk of the Board Joined FIS in 2011 *Convenience fee model Using Multipay POS and PayDirect Passthrough web American Express 20% Debit 4% Discover 1% Visa 53% MasterCard 22% Visa MasterCard American Express Debit Discover 36

48 PreTrial Joined FIS in January 2013 Using Multipay POS and PayDirect Validating Web MasterCard 6% American Express 4% Discover 0% Visa 40% Debit 50% Debit Visa MasterCard American Express Discover 37

49 Senior Meals Program (Meals on Wheels) Joined FIS in June 2011 Using PayDirect Non-validating Web American Express 18% Discover 1% Electronic Check 1% MasterCard 22% Visa 58% Visa MasterCard American Express Discover Electronic Check 38

50 Office of Human Relations (OHR) Joined FIS in October 2013 Using PayDirect Inflight Web MasterCard 14% PinLess Debit 1% American Express 2% Discover 2% Visa 81% Visa Discover MasterCard PinLess Debit American Express 39

51 Registrar of Voters Joined FIS in May 2014 Using Multipay POS American Express, 16% Debit, 9% Visa, 45% MasterCard, 30% Visa MasterCard American Express Debit 40

52 Assessor s Office Joined FIS in August 2012 Using PayDirect Virtual Terminal MasterCard 15% American Express 1% Discover 6% Visa 78% Visa MasterCard American Express Discover 41

53 Support & Project Management 42

54 Support To provide the best service, FIS provides a Product Support team via phone and For escalated items or requesting new services, the Client Services team is available to assist you 43

55 Project Management Submit Statement of Services or Change Request with the CSM Await Resource Assignment Complete Project Documentation Test and Quality Check the Application Production Deployment Post-Production Monitoring Transition to Support 44

56 What are your goals for ? 45

57 Your Client Services Manager is available to meet with you at your convenience. Demetria Mallett 113 Seaboard Lane, Suite A250 Franklin, TN office mobile Take advantage of the personal resources assigned to you. 46

58 Thank you for trusting us with your ecommerce needs. We look forward to our continued partnership in 2016 and years to come.