Configure Inc. Overview and IP Telephony Management Solutions Review. A Trusted IT Partner for Over 20 Years

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1 Configure Inc. Overview and IP Telephony Management Solutions Review A Trusted IT Partner for Over 20 Years

2 Configure Inc. Services Overview Complete Integrated IT Management Solutions Billing Collection Scrubbing Order Desk Billing Portal Lifecycle Asset Mgmt IT Asset Management Tower Network Design and Engineering Tower TERA Customer Portal Systems Integration and Deployment Tower Lifecycle Monitoring and Management Tower Network Deployment Inside Wire Extension Structured Cabling Staging and Kitting Physical Remediation Certified Project Managers Network Design and Engineering Network Auditing and Documenting IPT Planning and Migration Call and Contact Center Configure s premier Network Operations Center (NOC), branded optinoc, provides around-the-clock monitoring and surveillance of enterprise networks. 24x7x365 NOC Monitoring Proactive Ticketing Outage Escalation On-Site Repair and Replace MACD Activity 2

3 Managed IP Telephony Solutions

4 Configure Inc. IP Telephony Portfolio Managed IP Telephony Services: Areas of Focus: Call Center Infrastructure Contact Center Applications Enterprise IPT Infrastructure Primary Focus on Cisco and Avaya Service Level and Performance Management Incident and Problem Management Configuration and Change Management Release Management Security Management Measurement & Reporting 4

5 IPT and Call Center Management Solutions Overview Common Services For all Managed Components - License and Software Monitoring and Management - Full Lifecycle MACD s - Proactive Performance and Real-time MOS Monitoring - Tier 1, 2 and 3 Support - 7 x 24 x 365 Staffed NOC Management - Planning Design and Engineering - SIP Implementation, Migration and Telco Management - Staff Augmentation Management of Specific IPT/Call Center Functions Call Control Systems Call Center Vendor/Partner Management Software, Firmware and DOT Releases Full Lab for Pre-Deployment Release Testing and Vector Validation - Cisco Call Manager - Avaya CM - ACD/Vectors - Voice Mail - Conferencing - Unified Communications - Interactive Voice Response (IVR) - Custom Scripting and 3 rd Party Integration - Advanced Reporting - Multi-Channel Contact Center - txt, , chat - Predictive Dialers - Session Border Controllers - Fax Services Integration (RightFax) - Call Recording Services (NICE, Verint, etc) - IVR / App Servers 5

6 Why Choose Configure Inc. as Your IP Telephony Partner? Configure Inc. has been a trusted Full Service IT Partner for over 20 years. What makes Configure Inc. unique is our commitment to helping our customers grow their business without worrying about the challenges of running a complex communications network: Experience with large and complex call center environments: Our engineering staff has a combined 30+ years of experience with IP Telephony and call center environments. We have real world, hands-on experience. Our engineers come from industry, having directly built and managed Cisco and Avaya IPT and Call Center environments, they are not just book smart consultants! Full Service Partner: We have the infrastructure to support every facet of your IPT/Call Center environment, including managing 3 rd party vendors. From design to deployment to Day 2+ monitoring and management thorough our NOC, we have the capabilities to manage every aspect of your environment. PoC / Test Lab: With our fully equipped test lab environment, we test patches, updates, firmware, ACD/Vectors and other changes before deploying them into your live environment. Professional Project Management: All projects are managed by our many in-house PMP, 6Sigma certified project managers. Software and specialized tools. Configure Inc. provides in-house programmers that are highly skilled at developing applications and tools for one time use or automation of manual tasks (like reviewing a large amount of data or pulling ongoing reports from specific data). 6

7 Contact Michael Brazeau