SAP Enterprise Support Advisory Council Program Overview 2018

Transcription

1 SAP Enterprise Support Advisory Council Program Overview 2018 SAP SE April 2018

2 Agenda: Introduction to SAP Enterprise Support Advisory Council SAP Enterprise Support Advisory Council Focus Topics 2018 SAP Enterprise Support Advisory Council Timelines 2

3 SAP Enterprise Support Advisory Council Co-innovate with SAP on strategic topics SAP Enterprise Support Advisory Council (ESAC) Participants become early adopters of the latest support innovations. They also profit from a bigger investment from SAP s side (e.g. expert advice) and by directly influencing SAP s support offering in a meaningful way based on own requirements. Early adopter Co-Innovation Pilot new offerings Expert access Close Collaboration Direct feedback Direct influence Customer Co-Investment Transparency Discuss and share ideas with SAP experts and other customers in SAP Enterprise Support value maps and remote and on-site workshops 3

4 SAP Enterprise Support Advisory Council 185 participating customers globally in 2017 North America 42 customers Latin America 23 customers EMEA 93 customers APJ 27 customers 185 customers 42 countries SAP Enterprise Support Advisory Council professionals 1 truly global program 4

5 SAP Enterprise Support Advisory Council Selected customer references Manchester Airports Group, UK Leveraging SAP Success Plans to manage growing business >> Access video Pets at Home, UK Becoming a digital enterprise and driving cloud adoption by leveraging SAP Enterprise Support >> Access video Stara, Brazil Embracing digital transformation with the help of SAP Enterprise Support >> Access video OTE Group, Oman Making a solid business case for investing in the cloud with SAP Enterprise Support >> Access asset 5

6 SAP Enterprise Support Advisory Council Program highlights 2018 Participation is free of charge Customers are encouraged to present their projects and KPIs at customer events Services and workshops are typically delivered remotely, but in some cases also on-site Not a strictly annual program, e.g. depending on the work stream a project could only take a couple of months or could also be continued in the subsequent year 2018 Program is open to all customers under SAP Enterprise Support Work streams have limited capacity, typically seats are provided on a first come, first serve base Customers get additional value such as expert advice, access to exclusive (pilot) services, and more Not a static program, additional work streams may be added in the course of the year if needed Results and achievements may be used to create reference assets together with the customer 6

7 Agenda: Introduction to SAP Enterprise Support Advisory Council SAP Enterprise Support Advisory Council Focus Topics 2018 SAP Enterprise Support Advisory Council Timelines 7

8 SAP Enterprise Support Advisory Council Work streams 2018 We will co-innovate with participating customers within these five work streams in 2018: SAP Cloud Solutions Integration SAP Leonardo - Digital Innovation SAP S/4HANA On-Premise SAP S/4HANA Cloud In addition, hybrid landscape scenarios will be covered within all five work streams. 8

9 SAP Enterprise Support Advisory Council SAP Cloud Solutions work stream We are extending the coverage to co-innovate on success deliverables for additional SAP cloud solutions such as C4C. Start piloting new SAP Hybris Cloud for Customer success checks with customers, initial focus on Performance checks Continue piloting new SAP SuccessFactors Success Checks coming into the portfolio with special focus on automation and adoption Start discussions with customers on other SAP Cloud products such as SAP Cloud Platform and Hybris Marketing Drive innovation adoption, focused on new functionalities Educate customers on business benefits and enable them via best practices Provide guidance on hybrid landscape scenarios Empower ES/PS colleagues with lessons learned 9

10 SAP Enterprise Support Advisory Council Integration work stream Co-innovation to focus on the consumption readiness of Hybrid business processes using SAP s fit to standard Integration best practices on SCPI* and other middleware platforms** Hybrid Success planning for LOB and ERP Cloud Architecture and Interfaces Fit to Standard Integration Architecture for SFSF, C4C, Ariba and S4HC Fit to Standard Integration Interfaces for SFSF using SCPI* SAP Integration best practice sharing for SFSF, C4C, Ariba and S4HC Hybrid Success configuration review for Integration deployments End to end Integration configuration review for SFSF using SCPI* Recommendations Quarterly release adoption and consumption for SCPI* and other technologies* Quarterly introduction of new Integration packages and features Change management and impact insights Adoption guidance ESA and CSM Internal Enablement and Empowerment * SAP Cloud Platform Integration ** Process Integration and Point to Point 10

11 ESAC Cloud Integration Co-innovation Approach for 2018 Solution Lifecycle Prepare Realize Verify Go-Live Launch Hybrid Success Planning Checks and Webinars Hybrid Planning Checks 1. On premise to Hybrid Landscape transformation 2. Hybrid security and connectivity planning 3. Data Migration best practices 4. Fit to standard integration architecture 5. Fit to standard interfaces 6. Hybrid Planning Webinars 1. S/4Hana Cloud to other Cloud LOB solutions 2. Ariba to other Cloud and On Premise solutions 3. Hybrid Success Configuration Checks SFSF Talent Hybrid Checks 1. Connectivity 2. Employee Profile 3. Recruiting 4. Onboarding SFSF Employee Central Hybrid Checks 1. Connectivity 2. Cost Center Replication 3. Employee Data Replication 4. Organization Object Replication Integration Quarterly Adoption Webinars Integration Adoption Webinars 1. SFSF Integration Center 2. Point to Point technology 3. SCPI* pre-packaged content 4. PI** pre-packaged content * SAP Cloud Platform Integration ** SAP Process Integration 11

12 ESAC Integration Work Stream Customer and Partner References Gaining confidence and speeding the adoption of integrated cloud HR DERCO, Chile Speeding Integrated Cloud HR Transformation with SAP Preferred Success >> Access business transformation study Mphasis, APJ Helping Customers make the Right Choices with SAP Enterprise Support >> Access business transformation study Impetus, India Gaining confidence to adopt integrated Cloud HR with SAP Enterprise Support >> Access business transformation study Soltius, New Zealand Gaining confidence in cloud integration with SAP Enterprise Support Advisory Council >> Access business transformation study Carsa, Argentina Creating an integration road map through cloud integration with SAP Enterprise Support >> Access business transformation study 12

13 SAP Enterprise Support Advisory Council SAP Leonardo: Digital Innovation work stream Co-innovate with us on the latest hot topics, covering IoT, machine learning, blockchain, Cloud platforms, and more. Digital Innovation Strategy & Roadmap Learn how SAP Leonardo, the digital innovation system, can support your digital innovation journey Get help creating a successful digital innovation strategy and building your respective roadmap Prepare for your SAP Leonardo project following the SAP Leonardo design-led innovation process SAP Leonardo Application Enablement Get started with SAP Leonardo Application Enablement and to create a digital twin Understand how you can integrate and bring business systems into Leonardo IoT use cases Receive guidance from SAP experts with a hands-on experience sharing, e.g. on building IoT apps Extend SAP Solutions with SAP Cloud Platform Get help to evaluate SAP cloud solution extension scenarios Leverage expert guidance and get enabled via SAP best practices Experience SAP Fiori Cloud and Mobilizing of the Applications Get guidance on decision making for OnPremise SAP Fiori vs. SAP Fiori Cloud Use hands-on enablement on SAP Fiori Cloud with your own business data Learn how to successfully mobilize your favorite Fiori apps 13

14 Digital Innovation > Interaction Roadmap Timeline example SAP Lead Customer Lead SAP + Customer Intro Call: Why Digital Innovation? Why ESAC? Why customer? Onboarding Call: Scope & Scenario Prerequisites Timeline & Deliverables Criteria for Success Prerequisites Set & Validated Account + software Landscape Setup Remote connectivity Scenario implementation / Exercises fulfillment Developers trained Troubleshooting-on-Request POC VALIDATION Criteria for Success are met Technical collaboration ends Follow-up Plan Post communication Next actions definition Participation to Virtual ESAC Summit APRIL MAY JUNE JULY AUGUST SEPTEMBER OCTOBER NOVEMBER PLAN BUILD DEPLOY 14

15 SAP Enterprise Support Advisory Council SAP S/4HANA On-Premise work stream Get expert guidance during the planning phase of your journey towards S/4HANA on-premise. Help customer provide strategy during Planning phase Technical architecture and migration strategies Functional implementation overview and best practices Technical implementation requirements, recommendations & best practices Guidance on support offering on how to transition from planning to implementation or implementation to operation 15

16 SAP Enterprise Support Advisory Council SAP S/4HANA Cloud work stream Besides SAP S/4HANA On-Premise, SAP S/4HANA Cloud is now also volume-ready. It will pay off for you to be an early adopter extending the accompanying deliverables together with us. Carry on piloting new SAP S/4HANA success checks coming into the portfolio for both the build and run phases of our customer. Focus areas: Onboarding Integration Extensibility Project milestone checks Drive innovation adoption, improving our customer s return of investment (ROI) Ensure adherence to SAP S/4HANA Cloud best practices Guide customers via empowering and advisory Use customer s feedback and lessons learned to broaden and improve the quality of our services 16

17 SAP S/4HANA Cloud: Pilot Services Implementation phase Prepare Explore Realize Deploy Run Success Resources Success Check Innovation Success Check User Configuration Getting Started Success Check Integration Success Check Release Adoption Go-Live Support Success Check Q Gate Success Check Q Gate Success Check Q Gate Success Check Q Gate Learning Resources Remote Workshop Plan a S4HC project Communities Webinars, Tutorials SAP Enterprise Support Academy through SAP Learning Hub: Meet-The-Expert (MTE) & Tutorials General Available Restricted Availability / Pilot Planned / Development 17

18 Agenda: Introduction to SAP Enterprise Support Advisory Council SAP Enterprise Support Advisory Council Focus Topics 2018 SAP Enterprise Support Advisory Council Timelines 18

19 SAP Enterprise Support Advisory Council 2018 Timelines 2018 Q1 Q2 Q3 Q4 Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec ESAC Summit Program 2018 internal kick-off ESAC quarterly updates ESAC quarterly updates Define work stream topics External MTEs per work stream (on demand) Launch of work streams Review with stakeholders the need for further work streams Involvement of customers Customer onboarding Customer engagement (per work stream) Completed In Progress Planned 19

20 Next Steps and More Information How to Contact: About SAP Enterprise Support Advisory Council: About SAP Enterprise Support: About SAP Enterprise Support Academy: About SAP Enterprise Support Value Maps: Contact & follow us: 20

21 Thank You. Thank you for your time! More information? Questions?

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