READY BUSINESS CLOUD. Become a Ready Business A ready business is quicker to market

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1 Transform your business We ve got everything you need for your future IT services in one place. READY BUSINESS CLOUD A ready business is quicker to market Become a Ready Business Bagged with Entrepreneur Magazine Not for sale separately

2 CONTENTS 03 A word from Louis Pienaar 04 Cloud and Hosted Services Vodacom Business s cloud and hosted solutions 06 Sofware as a Service The software you need, when you need it 07 The Value of Office 365 from Vodacom 08 Why you should choose Office 365 for your business 09 Safeguard Your Business Protect your valuable business data 10 Infrastructure as a Service A cost-effective, secure solution to your server needs 11 Enterprise Cloud Tools to suit your business s needs 13 Desktop as a Service Access your desktop, anywhere at any time 14 Managed SAP hosting from Vodacom Cloud for SAP HANA 16 Cloud & Managed Security Solutions 17 The Vodacom Business Differentiation Tools to suit your business s needs PUBLISHING CREDITS Entrepreneur Magazine South Africa is published by Entrepreneur Media SA (Pty) Ltd. All rights reserved. Visit: Tel: +27 (0) PUBLISHER Andrew Honey PRODUCTION DIRECTOR Nicole Honey MANAGING EDITOR Nadine Todd ONLINE EDITOR & CUSTOM CONTENT LIAISON Catherine Bristow SENIOR ART DIRECTOR Dineo Mokgoasi COPY EDITOR Lesley Lambert 1

3 A PRACTICAL APPROACH TO THE CLOUD While we ve observed that organisations have the appetite to consume cloud services, the practical implementation can present its own challenges. There are a number of considerations organisations face when adopting cloud services, ranging from their own maturity to regulatory limitations. Each needs to be addressed based on its own merits and it is the service provider s responsibility to guide these organisations over their individual hurdles and not drive cloud adoption purely for the sake of adoption. Tailored solutions for you It is for this reason that Vodacom s approach to cloud extends itself beyond pure infrastructure, software or platform as a service. We focus on the transformational aspects and assist organisations to understand where they are, both from a cultural and operational maturity perspective. By incorporating our own learnings as an enterprise and leveraging off our own security practices, we are assisting our customers to understand the broader cloud landscape and its security challenges. Vodacom has adopted a practical approach to cloud. Too many providers take their customers requirements and try to map them back to their predefined product catalogue. While there certainly is commonality in cases, a customer s journey does differ a one size fits all approach can t address elements that are unique to each environment, which is why, in collaboration with our industry leading partners, Vodacom engages in a transformational journey with our customers. We identify where customers are in their journey, where they want to be and map the steps to get them there. LOUIS PIENAAR Executive Head: Cloud & Hosted Services at Vodacom Business 2 For all your Cloud Business needs visit 3

4 VODACOM BUSINESS: CLOUD AND HOSTED SERVICES This is what we can give you from a cloud & hosting perspective: THE BENEFITS OF CLOUD Reduce your capital expenditure Cut hardware and energy costs Scale your business quickly Licence what you need Faster developments Usage-based pricing Reduce need for on-premise resources Easier upgrades SECURITY AS A SERVICE P Perimeter Security Managed Hosted Shared Firewall Managed Hosted Dedicated Firewall IPS Web Content Filter Network Anti-Virus DMZ Managed On-Site Dedicated Firewall Virtual Hosting Firewall Intrusion Prevention System (IPS) Demilitarised Zone(DMZ) P Security Content Filter Anti-Spam & Anti-Virus P Secure Remote Access 2-Factor Authentication P SOC (Security Operations Centre) Security Intelligence SIEM (Security Incident & Event Management) SOFTWARE AS A SERVICE Microsoft Office 365 P Office Applications P Exchange Online P OneDrive for Business P Skype for Business P Visio Online P Projects Online P Power BI Vodacom Hosted Microsoft Services P Hosted Exchange P Hosted CRM P Hosted SharePoint P Hosted Lync P Web Hosting Web Builder P SAP B1 P Domain Name Services INFRASTRUCTURE AS A SERVICE P Dedicated Hosting P Enterprise Cloud P Private Cloud P Storage as a Service P Backup as a Service Cloud Backup Managed Backup PLATFORM AS A SERVICE P Vodacom Cloud for SAP HANA P Trading Bridge (EDI) DESKTOP AS A SERVICE P Virtual Desktop P OS Win XP, 7 or 8 P AD Integration P Data Compliance P Desktop Security P Support P Application Store P Microsoft Office Std P Thin Client P Connectivity PROFESSIONAL SERVICES P Security Professional Services Security Posture / Mature/ Assessments Vulnerability Assurance / Management Penetration Testing Compliance Assessments (ISO 27001, PoPi, PCI) P Managed Hosting P Managed SAP P Journey to the Cloud Analyse complex IT Landscapes Assessments Cloud Business Cases. 4 For all your Cloud Business needs visit 5

5 SOFTWARE AS A SERVICE The software you need, when you need it. WHAT IS SAAS? Software as a Service (SaaS) comprises of hosted business applications, communication and collaboration services that are consumed via the cloud. PRODUCTS ON OFFER Managed Business Applications: A fully managed environment for your business with critical web-enabled applications where you can pay for what you use. Microsoft Hosted Exchange: A hosted solution that gives a business all the benefits of having their own server, without carrying the costs and resource demands of purchasing and maintaining their own server. Microsoft Office 365: A commercial software plus services that combines traditional software with remote services to provide a consistent user experience across devices and form factors. Microsoft Hosted Dynamics CRM: Designed to help businesses acquire and retain customers and reduce the time spent on administrative tasks. Microsoft Dynamics CRM provides a robust customer relationship management system that automatically tracks activities and enables customers to perform and automate common tasks. WHAT DOES SAAS DO? Improve your efficiency and productivity through collaboration. Instead of having to buy, instal and manage software, access what you need, when you need it. Microsoft Hosted SharePoint: Share information and work collaboratively in a central, web-based location that provides an always-available place to share project plans, ideas, contacts, announcements, calendars and anything else your team needs. Microsoft Lync: A unified communications platform that provides a rich collaborative experience. It brings the different ways people communicate together in a single, easy-to-use interface. Vodacom s Journaling and Compliance Protect mission critical data and ensure record retention for regulatory requirements or litigation. Also available for companies wanting to reduce production server load. archival is available to customers using Vodacom s Hosted Exchange platform, customers with their own platforms as well as larger customers with more complex requirements and data privacy issues. TOOLS: MICROSOFT OFFICE 365 Secure, enterprise-grade tools for predictable monthly cost and no upfront infrastructure investment. WHY OFFICE 365 FROM VODACOM? Secure, reliable connectivity delivered over Vodacom connectivity means you can move to the cloud with confidence 24/7 South Africa-based support Reduce you capital expenditure and avoid large upfront costs One supplier, one content and predictable month per user costs. A hosted cloud solution Always working with the very latest sofware versions Seamless connectivity Fast, reliable and secure connectivity from Vodacom Fixed and mobile connectivity from Vodacom Exchange Online Enterprise-grade and shared calender Lync Online Collaborate easily in real time Exchange Lync OneDrive Office 365 ProPlus Access the latest versions of Office tools including: Word, Excel, Outlook, PowerPoint and OneNote Enhanced business mobility Easy and secure access on an extensive range of devices OneDrive Store, share, sync and access files online SharePoint SharePoint Online Collaboration and knowledge-share on the move One supplier One contact and predictable, monthly per-user costs Total peace of mind Enhanced security protecting your files, devices and users 6 For all your Cloud Business needs visit 7

6 WHY CHOOSE OFFICE 365? What s stopping you from turning to the cloud? It s safe, secure, cost-effective and allows you to compete with large corporates on an equal (if not better) playing field. HOW TO SAFEGUARD YOUR BUSINESS Protect your valuable business data with Office 365, Business and Enterprise. REDUCE YOUR CAPITAL EXPENDITURE Office 365 is available at a simple monthly subscription. Avoid large upfront costs for new software while moving the cost of IT from capital to operating expenses. ALWAYS BE UP TO DATE Since Office 365 is in the cloud, it s always up-todate. No patches or software updates necessary. Microsoft is adding new value and capabilities monthly. CUT HARDWARE AND ENERGY COSTS Without servers to run for , websites and document storage, you can reduce energy costs and save by no longer purchasing new server hardware. LICENCE PER USER Simplify licensing by providing each user with a licence, which they can use across five PCs/Macs and five mobile devices. Save money compared to the traditional one device, one licence model. 1 Protect 2 Customise 3 4 mobile devices Use built-in features to lock devices, reset user PINs and remotely delete information from a lost or stolen device. security Choose the level of security and privacy you need. You can customise security by user, by device and by location. Control access to your business apps Get to important applications and information wherever you are. Sensitive data is best kept on Windows Server where it is secured and backed-up. Simplify managing mobile devices Take advantage of a single Microsoft platform and easy-to-use tools to proactively manage desktops and devices with Microsoft offerings. 5 Get 6 Continuously 7 Get 8 Count automatic, always-on protection Get robust spam and virus protection and continuous updates via Office 365. Guard PCs and devices with built-in security. back-up your latest files Always have access to your business critical information. OneDrive for Business syncs folders and keeps an online copy for your protection. back to business quickly Disaster recovery technology through Microsoft and access to the cloud is a must for a quick return to daily work. on the reliability of the cloud Get right back to work when you rely on the financially backed 99,9% uptime service guarantee for Microsoft online services. 8 For all your Cloud Business needs visit 9

7 INFRASTRUCTURE AS A SERVICE A cost-effective, secure solution to your server needs. WHAT IS IAAS? Infrastructure as a Service (IaaS) is the alternative to investing in a data centre, cabinet infrastructure, servers, and then worrying about maintaining the infrastructure monthly in terms of the utilities it consumes whether you re utilising the platform or not. Vodacom gives customers the ability to consume necessary infrastructure on a usage basis where you only pay for the utilities you require, when required. PRODUCTS ON OFFER Hosting Infrastructure: Provides the backbone of cloud computing. Vodacom Business Services provides premium data centre facilities across the country for the hosting of cloud-based computing services. Vodacom Business Services Webhosting Services: Cost-effective solutions for businesses looking to establish an inexpensive online presence. Dedicated Hosting: Ideal for organisations that require dedicated hardware capacity in a controlled facility for increased security compliance and performance. Vodacom can provide leased hardware removing the headache of hardware maintenance and reducing capital expenditure. Enterprise Cloud: A true utility-based service that is suitable for all market sizes as this is an easily scalable solution. This allows a customer to run their infrastructure which can be consumed on demand. Virtualisation will reduce costs, with an increase in WHAT ARE THE BENEFITS OF IAAS? IaaS is a cost-effective, secure solution that can complement and extend your existing infrastructure with additional resources on demand, removing the upfront capital expenditures and allowing your resources to focus on your core IT and business strategy. reliability and redundancy. Disaster Recovery as a Service: A reliable, secure, and monitored hosting environment with zero-outage goals to increase reliability and improve uptime based on a customer s individual continuity plan. Storage as a Service: A cost-effective and highly scalable SAN offering developed for high performance business applications and databases. Managed Backup Service: Developed to offer simplified and unified protection of your information both on physical and virtual infrastructure, with optimised de-duplication for fast and efficient back-up and recovery. Cloud Backup Solution: An alternative to optical or tape back-up solutions and enables customers to back-up and restore data from anywhere, whenever required. Desktop as a Service: A complete managed office solution which enables you to simply rent all you need for a modern office with fewer costs and problems, and more time for your core business. Managed Hosting: A scalable, fully managed hosting solution. Vodacom offers a customised hardware platform based on a requirement analysis, Vodacom Enterprise Cloud is suitable for all market sizes as this is an easily scalable solution. This allows a customer to run his infrastructure as a fully redundant, reliable infrastructure without the headache of hardware maintenance and costs. With the added benefit of Cloud Manager we make this environment available to our customers anywhere. We also give them the control to manage the environment and decide on how much and when they require more resources. This allows IT Managers to treat their physical resources and virtual infrastructure as a seamless private cloud and gain a much clearer and more granular understanding of the IT use and cost. HOW DOES IT WORK? Vodacom Enterprise Cloud with Cloud Manager allows you to manage your own IT cloud through a powerful, user-friendly Web or mobile interface. You can control the size and functionality of the virtual server environment and the data that makes up your IT cloud. This improves business efficiency, and significantly reduces IT costs. With Cloud Monitor customers will have the ability to generate reports and monitor their virtual servers on an ongoing basis, through a web based portal. This product caters for hourly, daily, weekly, monthly and yearly reports with monitoring alarms in place to notify customers of predefined thresholds that are exceeded to enable them to make informed decisions. Customers will also be able to receive automated reports on a monthly or weekly basis. and provides proactive management and system monitoring down to the operating system level. Addresses all customers security, patch, upgrade and back-up requirements. Enterprise Cloud: Tools to suit your business s needs BENEFITS Reduced costs: No upfront capital outlay Pay only for what you use No indirect costs i.e. power, floor space, storage Reduced licensing costs through Vodacom s SPLA agreement with Microsoft Reduced potential of costs related to data loss Deployment cost visibility and predictable monthly usage-based costs. Increased productivity: Uninterrupted productivity, due to high availability Reduced time to market Focus on core capabilities, while Vodacom maintains the infrastructure Deployment and management of servers from anywhere, via the web-based portal, over any thin client. Increased security and reduced risk: World-class data centre, high levels of access control Vodacom provided and managed firewall. 10 For all your Cloud Business needs visit 11

8 VALUE PROPOSITION Vodacom Enterprise Cloud provides for complex hosting utilising VMware technology, ensuring increased processor efficiency, addressing the skyrocketing energy costs, offering protection against disaster, ensuring hardware availability, comprehensive server monitoring, SAN storage and 24X7X365 support. Add on Services such as Cloud Backup, Managed Backup and Managed Hosting (OS and Database management) can be taken with your server to further enhance the offering. New Economics Pay only for what you use Lower and predictable costs Shift from CAPEX to OPEX Accelerate speed to value Go green Reduced Management No patching and maintainance Faster deployment Multi-layered security Reliability and fault-tolerate Consolidate data centres Refined Productivity Latest software for users Internet collaboration Anywhere access Instant self-provisioning Increased availability DESKTOP AS A SERVICE Access your desktop anywhere, at any time. For entrepreneurs, employees, freelancers and consultants who share office space, work stations and even desktops, DaaS (desktop as a service) keeps all your information right down to what your desktop looks like in the cloud. This means you can access all your software programmes, work files and even shared folders on any device, anywhere, at any time. Users of Vodacom s DaaS service have access to everything within the online application store. Virtual desktop s additional services and value adds are optional and can be taken as needed and structured to fit the customer s budget. VODACOM VIRTUAL DESKTOP A cloud desktop solution can offer you productivity, efficiencies and cost savings. Centrally deploy, maintain and support your desktop environment. Vodacom s Virtual Desktop solution delivers a virtualised desktop over any access medium to any device enabling and complementing the BYOD trend prevalent in the market today. The virtual desktop technology allows a user to run a policy based windows desktop on an Apple, Windows or Android device, desktop, tablet or even a mobile device. A self-provisioning portal and administration tool provides customers with the ability to deploy, manage and support their own virtual desktops. Central patching, operating system and application upgrades are possible due to the nature of this centrally managed solution. The virtual desktop solution also comes equipped with an online application store allowing end-users the ability to instal applications on the fly, with cost controls in place by way of an authorisation process. Applications are automatically delivered to the virtual desktop without human intervention and in under 30 seconds. Proprietary in-house applications can be virtualised and onboarded as per customer requirements. The differentiator putting Vodacom s Virtual Desktop solution in pole position is that Vodacom offers an end-to-end solution, incorporating access, Internet, the hardware rentals and logistics and even the application and communication stack sitting on top of the operating system. The solution is flexible, a commodity type of service that s easy to bolt on to the customer network and integrates with the customer s own active directory. The virtual desktop solution is perfectly positioned for customers with high administration overheads in a distributed environment or for those wanting to centralise management and control of their end-users or to implement the BYOD trend prevalent in the market today. 12 For all your Cloud Business needs visit 13

9 TOOLS: VODACOM CLOUD FOR SAP HANA The Vodacom Cloud for SAP HANA provides agile deployment options to get immediate value from our globally certified platform. Vodacom offers the first SAP certified environment in Africa. We have also been certified as a provider for SAP HANA Operations and Advanced SAP Hosting and Cloud Services. Vodacom enables customers to quickly deploy and manage their pre-licensed SAP HANA instances without hardware investments and set-up time, by purchasing infrastructure subscriptions. S 128 GB M 256 GB L 128 GB XL 1TB and beyond Available in configurations ranging from 128GB to 6TB, Vodacom s infrastructure subscription is a scalable, affordable way to deploy SAP HANA licenses in the cloud. The Vodacom Cloud for SAP HANA enables customers to utilse a world-class managed cloud and disaster recovery solution for their SAP HANA needs, including service level agreements (SLAs) covering Infrastructure, Network and SAP administration support. WHAT DOES THE SOLUTION INCLUDE? All hosting costs for a 3 tier landscape in primary and secondary data centres (more than 20km apart) Managed on-site and off-site back-up solution for the SAP HANA platform and ASE database systems Full Disaster Recovery for the SAP HANA platform, including connectivity between the primary and secondary data centres for replication of the Productive SAP HANA systems Implementation costs for the SAP HANA platform, back-up solution, disaster recovery, VM servers and access layers. Maintenance costs for the SAP HANA platform, back-up solution and disaster recovery solution. Real-time monitoring and daily health checks of the SAP HANA platform and instances SAP HANA platform support SLA and administration. 14 For all your Cloud Business needs visit 15

10 CLOUD AND MANAGED SECURITY SOLUTIONS Vodacom Cloud and Managed Security Solution have all the key components to keep your business IT infrastructure safe and secure, preventing unauthorised access and managing threats. The risk from IT security breaches is a growing threat with criminals interested in gaining malicious access to your applications and data. At the same time, the everincreasing number of devices and networks which need protection is growing rapidly and exponentially. Vodacom Cloud & Managed Security provides a purpose built security platform which offers multi-threat security capabilities with the highest level of protection. SECURITY SOLUTIONS ON OFFER: Perimeter & Security Managed Hosted share UTM Managed Hosted Dedicated UTM Managed onsite Dedicated UTM & Web Content Filter Anti-Spam & Anti-Virus Secure Remote Access Cyber Intelligence Cyber Threat Management Security Incident & Event Monitoring Vulnerability Risk Assessment Professional Services Security Posture Maturity Assessment ISO, PCI & POPI Compliance Assessment Penetration Tests Security- Risk Assessment Vulnerability Risk Assessment ASK THE EXPERT Service as a key differentiator. Vodacom Business clients do not need to hire an IT department or outsource to small IT firms; instead, you have access to 24/7/365 support when needed. Vodacom Business IaaS, SaaS and even DaaS are underpinned by a strong service-orientated foundation. Customers have a choice of SLAs to choose from which range from having an IT engineer and account manager constantly monitoring your IT, right through to call centre support when you need it. A client who calls the Vodacom call centre will be put through to an engineer able to troubleshoot all technical and product related issues. Depending on the needs of a business, this can then be extended to full time, round the clock, personalised service. The important thing is that the tech is taken care of, and you can concentrate on what s important your business! 16 For all your Cloud Business needs visit

11 A Ready Business can instantly access its information in the cloud. Information is the lifeblood of any business. It can t be trapped in an office or on a laptop, it needs to live in the cloud so that it can be shared and acted upon at a moment s notice. A Ready Business has information on-demand at its fingertips and keeps it secure and protected from virtual and physical threats. Collaboration is easier, decisions are faster and productivity is increased. Let Vodacom provide the cloud hosting solutions and expertise your business needs to become Ready for anything. Vodacom Power to you