GuestCentrix WebApps. Integrated web & desktop software solutions. G-Phone, G-Pad, G-Queue, Housekeeper, Channel Manager

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1 GuestCentrix WebApps Integrated web & desktop software solutions G-Phone, G-Pad, G-Queue, Housekeeper, Channel Manager

2 G-Pad GuestCentrix s G-Pad WebApp has been crafted for Apple s ipad, and provides users with access to essential information on each of their hotels, quickly and easily. GuestCentrix G-Pad integrates directly with GuestCentrix PMS. Versatile, lightweight and easy to use, G-Pad is the ideal tool for executives who want property information at their fingertips at any time. Since 1983, CMS Hospitality has been developing software solutions for the myriad of business operating practices within the hospitality industry. Our solutions are used by hundreds of clients that range from boutique properties and backpacker hostels to large resorts, city hotels, serviced apartments, meeting venues and chain establishments. If users have more than one hotel in their group, GuestCentrix G-Pad gives the option of multi -property selection at login. Users can change to view a different property instantly at any time. There are numerous menu options available to provide users with comprehensive information on each property. The information displayed is the same as the staff at the properties will see, and is retrieved live for each menu option selected. Information shown on the ipad screen is bright and clear, such as shown in this Hotel Status display, so it s easy to read, when in an airport lounge, or at home. Our success can be attributed to a passion for listening and acting upon feedback from clients to deliver superior solutions and customer service. CMS HOSPITALITY Head Office 4-10 Bridge Street Pymble NSW 2073 AUSTRALIA T: E: sales@cmshospitality.com NEW ZEALAND T: Toll Free: E: NZsales@cmshospitality.com UNITED KINGDOM T: Toll Free: E: UKsales@cmshospitality.com Hotel Solution Page 2

3 G-Pad You can view extensive detail on each property, including Availability Forecasts, for any period in the future, just as you can back at the Hotel. mobility The information that you require is in a Report? No problem any of the Reports in the GuestCentrix system that are configured to be available in your profile can be retrieved and shown on the screen. If a user was, for example, looking at a Room Status display, they could click on the underlined room number to see further details on the room, including pictures. Multi Property Property Status Arrivals Departures In-house Guests Reservations Chart Room Status D Report Availability Forecast Availability by Room/Bed Calendar Full access to system reports Contacts Light, portable, easy to read Reliable Hotel Solution Page 3

4 G-Phone GuestCentrix s G-Phone WebApp has been crafted for Apple s iphone, and provides you with access to essential information on each of your hotels, quickly and easily. The Application is set up on your iphone with the GuestCentrix icon. Clicking it connects you to your GuestCentrix system, where you will be required to log in, with a User name and Password that you choose. If you have more than one hotel in your Group you will then be required to select the Hotel that you want to connect with from a drop down list. You can select another Hotel at any time from the list. Navigation is via a simple menu, designed for the iphone screen, which takes you to each application with a single click. To get back to the menu you click the Logo button in the top left of the screen, its that simple. Status shows you the essential status of the property. The numbers are read from the system when you click the button, so they are right up to date. Hotel Status versatile Housekeeping Status across all rooms Statistics Availability Forecast Summary Availability by Room/Bed Type Arrivals Departures In-house Multi Property D Report Drill into a specific guests booking Hotel Solution Page 4

5 G-Queue GuestCentrix s G-Queue WebApp has been crafted for Apple s ipad, and provides you with essential information to enable you to handle check-in processing without being tied to the Reception Desk. It s a queue buster! The main screen shows the expected check-ins for the specified day, so that users can quickly locate the reservation of the Guest that they wish to check in. remote check-in Of course, if they wish to change the allocated room number, that can be done by clicking the Change button, to get a list of available rooms to choose from. Just click the Check-In button to check-in the guest. If you have an electronic door locking system you will then be prompted for the number of keys, and any other essential information. The Check-In is then completed quickly and easily, and you will receive a message confirming that the Check-In has been successfully completed, and the keys can be handed to the Guest. Check-In Change room type View room images View arrivals View departures Reservations Chart Guest Reservation details Calendar Availability Forecast Availability Summary Room Status Hotel Solution Page 5

6 Channel Manager GuestCentrix s Channel Manager System provides Management, Visibility, and Control of the information being exchanged between Internet Booking Channels and your GuestCentrix Property Management System, for individual Hotels or Hotel Groups. Communicating with Web Booking Engines. GuestCentrix provides channels to connect with individual web sites (and your own web site may be one such channel), Channel Managers, which distribute and gather bookings from many other web sites, and Global Distribution Systems (GDS), often related to Airlines. You may have one or more such channels operating at any one time, and the challenge is to bring them together on one screen to manage them. Channel Manager facilitates this with a common database that maps and controls the GuestCentrix connections with those channels, and GuestCentrix OTA compliant channel interfaces work through that database. Code Mapping Most web booking engines will use codes for items such as room types, and these may not match yours. Furthermore they may have several room types, which need to be mapped to one of yours, or you may have several room types that will be shown on the web as one. The Channel Manager facilitates this by proving a set of code table set up and mapping controls. Viewing Channel Traffic by Property, Channel and Period, such as last hour, last day, last week and the last month. In this way you can see all the Channel activity on one screen control the traffic Update Best Available Rate to each or all Channels Real time availability control across all Channels View Channel traffic by property Set availability by room type for each/all Channels Does not require manual updating of availability for web bookings View channel activity View bookings made Web Reservations System Page 6

7 Channel Manager Once you can see how your inventory is actually being sold across the Channels, you may want to adjust the amount of inventory by channel, and the rate at which it is being sold. This is particularly important so that selling your inventory across those web channels does result in selling them at the BEST rate, not at the lowest rate. Channel Manager provides you with two simple control pages to achieve that. The first provides for daily controls of inventory and rate, allowing you to set the number of rooms by type being made available to each channel for each hotel. The rate at which they are being sold is similarly controlled. This daily control is important over periods such as Christmas or School Holidays, where close control is required. manage yield The alternative control provides for the control of inventory and rates across a wider date range, by setting the counts and rates to a specific value, or by adjusting them up or down by an amount. In practice you would use both. Use the second, date range, control set rates and inventory for (eg) summer, then use the daily one to handle holidays or key trading periods. Open and close specific channel availability Hotel Status View actual rate & availability against what is published Sort Channel traffic by last hour, last day, last week, last month Manage channels by Day Bulk Channel update Map Rate codes Map Room types Hotel Solution Page 7

8 Housekeeper GuestCentrix s Housekeeper via the ipad, or other wireless devices, allows users to view and update room statuses in real time. This saves the hassle of using static paper reports. A key benefit of Housekeeper is the time it will save your staff. Rather than having to go back to the office to update room statuses, or call reception etc. this can be done in real time with a simple push of a button. Users are able to view rooms via floor, room number, room type and occupancy status. Room Attendant Scheduling is also available via the ipad. This allows users to see what rooms have been allocated to staff for clearing. Apart from the key housekeeping component of room status updates Housekeeper also provides information on Arrivals, Departures, Recent Check-Outs, Next Arrivals, Special Requests, and the Blocking Chart. There is direct integration with GuestCentrix Repairs & Maintenance, which means that if any rooms require a Work Order to be logged, this can be done directly through Housekeeper. GuestCentrix Housekeeper real time, portable, reliable and easy to use. Opening doors Live Room Status update View Attendant Scheduling Recent Check-Outs Next Arrival Reservation Blocking Chart Arrivals Departures Repairs & Maintenance Special Requests View rooms by floor Portable Reliable Easy to use Hotel Solution Page 8