SMART BUSINESS DESKTOP CLOUD: PROVIDING APPLICATION, INFORMATION AND RESOURCE ACCESS ANYTIME, ANYWHERE

Transcription

1 Cloud and the Future SMART BUSINESS DESKTOP CLOUD: PROVIDING APPLICATION, INFORMATION AND RESOURCE ACCESS ANYTIME, ANYWHERE Daryl KH Tan Service Product Leader, Workplace Services Global Technology Services IBM ASEAN 2010 IBM Corporation

2 Workplace Services portfolio addresses end-to-end lifecycle functions and customer requirements A B C D E F G End User Service Products (SBDC) Platform Integration and Deployment Services - FSS Self-Service Kiosks Device Management Services Software Platform Management Services End User Support Services Mobile Enterprise Services IBM Maintenance and Technology Services Retirement / Disposal (B) Platform collection (B) Platform assessment (B) Asset disposal (B) Data disposal (C) Reconcile ledger IBM Managed Support (E) Self-enablement portal (E) Service Desk (Help desk, remote takeover, chat, etc.) (B) Client onsite support (moves, refreshes, etc.) (D) Software distribution (G) Hardware break / fix and warranty (A) VIA managed services (F) Managed mobility services (C) Asset Management (tracking and reporting, software licensing, etc.) Planning (A) SBDC assessments (A) SBDC design (B) Develop refresh and deployment plans (B) Manage obsolescence (D) Platform design and configuration management (F) Mobile device strategy and assessment Acquisition (B) Product acquisition (B) Acquisition and tracking (B) Finance options Deployment Configuration / Installation (D) Develop software platform images, ESD packages (A) VIA implementation (B) Automated and manual inventory capture (B) Integration and customization (D) Software packaging (B) Client onsite support (B) Platform removal 2010 IBM Corporation

3 Agenda Challenges in the End User Environment Cloud Computing and the IBM (SBDC) Why SBDC, Why IBM? Customer Case Studies

4 Mounting challenges of a traditional full-client environment can be addressed with client virtualization Rising Management Costs User support helpdesk and desk-side Productivity loss due to outage Software distribution Asset tracking Lifecycle Challenges Testing costs Imaging costs Refresh/upgrade costs Productivity downtime 5-yr vicious cycle Distributed Workforce Mobile and remote workers Outsourcing and off-shoring Security Challenges Data / Infrastructure risks Regulatory compliance Transformation Something has to change, quickly Client Virtualization offers: Reduced complexity Enhanced lifecycle management Increased availability, productivity and user access Enhanced security Lower TCO 4

5 Need More Convincing? The Clock is Ticking on Windows XP Downgrade rights for Windows 7 may end soon: 9 th May 2010 Networkworld Asia - Expires 18 th mths after GA of Win 7 or GA of Win 7 SP1 LATEST: Downgrade rights to Win XP Pro for Win 7 Pro / Win 7 Ult buyers - If you buy at least 25 systems p.a., your OEM seller can pre-install Win XP for oyu - If you buy fewer than 25 systems p.a., you have to D.I.Y. ISV and Microsoft Support for Windows XP 15 th Oct 2009 Gartner - Plan to be off WinXP by Year-End 2012 although MSFT will support WinXP to April 14, past experience shows ISVs will stop testing much earlier. New releases of critical business software will require Win7 long before MSFT support for WinXP ends Organizations that get all of their users off WinXP by end 2012 will avoid significant potential problems - Start working on migration projects now typical organization requires months.before it can start deploying a new client OS Windows XP Support - Mainstream Support End Date: 14/4/ Extended Support End Date: 8/4/2014: Paid, security-only support You ve gone through Win 3.1, 95, 98, ME, NT, 2k, XP, Vista (?!?!) isn t it time to do it a smarter way?

6 IBM offers a portfolio of workload oriented cloud solutions and delivery models Analytics Collaboration Development and test Desktop and devices Infrastructure compute Infrastructure storage Business services Smart Business on the IBM cloud Standardised services on the IBM cloud IBM LotusLive NEW - IBM Lotus inotes IBM Smart Business Development and Test on the IBM Cloud (beta) IBM Smart Business Desktop on the IBM Cloud Smart Business End User Support IBM Computing on Demand IBM Smart Business Security Services IBM Information Protection Services BPM BlueWorks (design tools) Smart business expense reporting on the IBM cloud IBM Smart Business Services Private cloud services, behind your firewall, built and/or managed by IBM IBM Smart Analytics Cloud IBM Smart Business Test Cloud IBM Smart Business Desktop Cloud IBM Smart Business Storage Cloud IBM Smart Business Systems Pre-integrated, workload-optimised systems IBM Smart Analytics System IBM CloudBurst family IBM Information Archive Smart business for small or midsize business (backed by the IBM cloud) Existing New in October

7 IBM (SBDC) Vision: Transform distributed IT operations into a centralized, flexible, secure and highly scalable virtualized desktop environment that is cost-effective to run and simple to maintain. Desktop virtualization approach: Replace traditional PCs with virtual desktops eliminating the challenges of managing traditional desktop environments. - Reduce costs of maintaining and supporting global desktop infrastructures - Scale desktop environments in a manageable way - Simplify desktop environments and improve security and reduce risks 7

8 Desktop Cloud: A comprehensive end-to-end client solution that leverages virtualization technology to support distributed end users 1) End users can use a multitude of devices, access via web browser or light application, gain access to the corporate network and are authenticated before intercepted by a connection broker. Partners Suppliers Rich clients Transaction workers Developers 2) Connection broker facilitates secure access only to personal images, authorized applications and data needed to do user work. 3) Processing and storage are all done in a centralized, highly secure, efficient and green data center environment enabling significant IT resource optimization and sharing, plus much improved end user IT management, higher availability and improved TCO.

9 IBM SBDC can address widely varying target needs Public Desktop Cloud Service keyboard, mouse, display, network Thin Client / Repurposed PC User User User User Rack-based Servers Virtual Client Virtual Machines Full workspace experience Wide choice of client OS Average density Knowledge workers Full workspace or application publishing Windows only High density Lower bandwidth Transactional users Application, or full image streaming Very high density Requires a larger client Mobile users Options for VM sizing Shared Management Infrastructure VM only no image 9

10 Key benefits of IBM Operating Costs Management Costs Lifecycle Management Security Distributed Workforce Standardization and control lowers helpdesk costs Reduces need for on-site support Lowers productivity loss Simplifies software installation and updates Simplifies asset tracking Speeds time for moves, adds, and changes for users Extends life of PC/laptop hardware Lowers cost of staging, testing and rollout/migrate Fewer, easier upgrades.frees key IT skills to focus on other priorities Swiftly and securely share hardware resource across multiple users Securely access company resources using any device Easily enables Work from Home Alleviates issues with hardware and critical data theft Simplifies data backup Reduces malware exposure Other Benefits Enhance business agility Reduce carbon footprint: Replace power hungry PCs with greener thin clients Easily enable disaster recovery / business continuity access 10

11 IBM reduces TCO Non-hardware costs dominate total costs of PC s PC TCO TCO/YR $5,000 Costs and Savings End-user Costs Hardware / Software Costs $4,000 $3,000 $2,000 $1,000 Administration Operations $0 Typically- Managed PC Client Consolidation Hardware and software make up less than 30% of PC total cost of ownership (Source: Gartner Research) Client Consolidation can lower TCO by reducing cost of operations and end-user support (Source: Gartner Research) 11

12 IBM can deliver real cost savings Cost Reduction / Management Simplification Reduces operating costs significantly, with potential TCO savings of up to 40% Simplifies management, maintenance, and support of end user and IT infrastructure Savings Examples Customer Savings Rationale Desk-side PC support >25% Desk-side support, other than for hardware failures, is eliminated Hardware and software >25% Reduction in expensive PCs offset by increase in servers / storage Help desk 20-40% Single Sign-On removes the need for password resets Simplified environment reduces complexity and support calls Moves, adds and changes typically do not require IT support Network engineering >30% No need for custom networks, VPNs and so on all use http internet Power Savings 30-40% Net of PCs replaced by thin clients and additional servers / storage Security and user administration 50-70% Administration is policy-based and authorized users can be allowed to admin their own entitlements (rule-based, delegated admin) Software distribution 50-70% SW distribution can be gradually replaced with SW publishing (Source: Actual IBM Client Experiences) Packaging happens once for servers and desktops 12

13 Why are clients investing now in desktop virtualization? CIOs have ranked end user virtualization among their top priorities to address key business issues. Many influencers have indicated that client virtualization is the next best opportunity space for significant cost takeout and quick ROI. Client virtualization can: Drive cost takeout Increase optimization of your infrastructure Reduce complexity Enhance control of sensitive information Increase user productivity Improve energy efficiency to help you meet green objectives Readily accommodate future technologies and enable business innovation and transformation 13

14 Auto Teile Unger: Large retailer with distributed outlets Business Challenge Enable rapid business expansion 50 branches per year in Europe Eliminate clumsy old infrastructure that requires up to 4 PCs at each employee workplace to access different applications on different networks Enable mobility client has 12,000 employees in 600 branches, plus 600 in HQ Increase flexibility Reduce operating costs Solution SBDC based on a shared services model Citrix Presentation Server (centralized and local in branches) Microsoft Exchange / Active Directory / DNS / DHCP (clustered) Transforming branch offices from fat to thin clients New standard client image, including automated rollout and software distribution Benefits Helpdesk, and especially on-site support costs greatly reduced Reducing equipment power consumption and office space requirements Increasing speed and flexibility in establishing new branch offices Secure mobile worker support Why IBM Trusted Advisor for End-User environment virtualization Ability to provide technical expertise and business case calculation End to End view of the end user environment 14

15 Pike County Schools: Delivers modern education without incurring modern costs with help from IBM Business Challenge With 27 educational facilities, Pike County Schools struggled to keep modern computing systems available to all students across the district. And this struggle only grew more difficult when recent budget cuts reduced the school district s funds by 80%. Committed to delivering a quality education to all of its students, Pike County Schools needed a new computing system that could bypass the limitations of its hardware. Solution SBDC based on virtual desktop Client application infrastructure moved from local systems to remote operating environment Users access via Web browser or boot-from-cd system We no longer worry about what hardware is in the school as much. We also no longer worry about the applications or processes that the schools are using because they are the same for everyone. Maritta Horne, chief information officer and director of technology, Pike County Schools Benefits Superior ROI: Improved the functionality of computer systems for 64% of the cost of replacing the outdated hardware Enhanced lifecycle: Enabled district to use workstations longer and bring outdated equipment back online while supporting newer software and systems Helped the district deliver the same quality of education to students across the county, regardless of the availability of hardware Solution components: IBM Desktop Cloud Services 15

16 Taiwan Semiconductor Manufacturing Company: Advanced Desktop Cloud architecture to protect TSMC high tech investment Business Challenge TSMC created the semiconductor dedicated foundry industry when it was founded in It continues as the market leader by steadily increasing its capital spending and by out performing all other market competitors. TSMC posted annual sales of US$9.83 billion in 2007 and currently employs over 20,000 people worldwide. TSMC advanced technology is significantly ahead of the ITRS roadmap. The latest technology at FAB(12P4) is ramping the same node at multiple 300mm GigaFabs that, when they reach full capacity, will produce over 100, inch wafers per month. While establish FAB(12P4), security is the top concern to TSMC. Solution IBM proposed Desktop Cloud architecture to support office users and meeting room requirements while complying with data security guidance. Design / Implement Desktop Cloud architecture to meet data security requirement Service Farm performance tuning to meet share rate 20:1 High Availability architecture design Session Broker architecture design Active Directory integration for authorization control Benefits Simplify IT infrastructure to reduce 15% TCO. Centralize management of end user application and OS to reduce data security risk. Desktop Cloud to allow users access anywhere, anytime. 16

17 Major Government Ministry, Singapore Business Challenge This government body is one of the three largest ministries in Singapore with an extended headcount of over 50,000 users. In order to meet their ever expanding logistics challenge, they implemented an SAP-based ERP system with IBM Global Business Services Access to the SAP system was considered highly privileged, and this customer turned to IBM Global Technology Services for a solution that would allow extremely secure, yet cost effective, access to the system from 20 over locations all over Singapore Solution IBM proposed a Desktop Cloud system to support ministry officers and technicians access to the system Benefits Design and Test the new system, based on Thin Clients and a server-based computing cloud Upgrade the network to support the new thin clients Deploy the system over an aggressive timeframe Provide 5-year support Extremely secure kiosk-like access Tamper-resistant Thin Client device Controlled icon-based user interface Centralized management to reduce data security risk Low total cost of ownership Cost effective tin-client solution Low operational cost management as well as maintenance

18 A global multinational corporation improves its user experience with IBM s A global electronics and consumer group s operations in Asia-Pacific Client Requirements This customer manages a total of 16,000 user seats in Asia Pacific (Including Asean, India, ANZ and Middle East) Rapid business growth in India and Asean result in spiralling costs and declining user experience. Security also became a huge challenge due to ever complex user access requirements Solution IBM Global Technology Services came in to help them plan, design and implement IBM s innovative and unique IBM. The solution was built to also support the customer s wishes to slowly transition to an Open Source environment The solution s first Phase is hosted in IBM s datacenres in Singapore to serve India and various other Asean countries Benefits The client is very pleased with the services delivered and how IBM was able to secure an environment for the company s users in Asean Now, the company enjoys: Improved access to resources anywhere, anytime. Lowered maintenance and support costs through remote desktop management and user support. Enhanced malware and security protection A platform that can support Windows and open source A flexible and scalable infrastructure to support the peaks and troughs of resource demands. Client: This Japanese MNC deals with electronics manufacturing and products. With a turnover of $2B in 2009, it has extensive operations in the AP-ex-Japan with over 16,000 staff.

19 We recommend a brief Assessment and Planning phase to establish a sound approach to the production design and deployment SBDC Assessment & Planning Workshop typically 4-5 wks Nominal service fee We will use a 3-phase approach: Discovery Analysis Reporting Includes - Assessment / Discovery - Technical and Business Analysis - Reporting Assessment & Analysis Report; Strategy Report Approx 4-6 weeks elapsed time This builds a clear understanding of the scope and impact of the project, the resources available to accomplish the work, and builds a valuable detailed planning and requirements document. It is not essential to have Assessment/Planning Smart as Business stand-alone Desktop phase, Cloud but is viewed as highly desirable.

20 IBM Services Full Suite - Consulting - assessment, design and planning - Testing and Staging - Project-based deployment services Procurement: Software, Server/Storage Hardware, End-User Device Solution deployment User enablement - Managed Services End-User Helpdesk Services Desk-Side Support Services Hosting and SBDC infrastructure management - Hosted, managed subscription service (Desktop on the IBM Cloud) Availability TBA 20

21 Executive Summary 21 PCs are very costly assets, difficult to support and secure. CIOs have ranked end user virtualization among their top priorities to address business issues (costs, control, security). Many influencers have indicated that client virtualization is the next best opportunity space for significant cost takeout and quick ROI. Benefits can include significant TCO savings, higher security, easier management and operations, improved productivity and so on. Approach this as a business decision versus a technology decision because the benefits are strategic and far reaching. Partner with a trusted advisor who has real experience and capability to guide or support your analysis and implementation. Get started now because this can provide a competitive advantage and afford real cost benefits in both the short and long term.

22 Thank You 22