Housing Solution Sales, Marketing & Social

Transcription

1 WELCOME Housing Solution Sales, Marketing & Social Greg Harradence

2 AGENDA About PowerObjects, an HCL company 5 mins Overview of our Integrated Housing Solution 5 mins Demo 30 mins Marketing Communications Property Sales Management Social Engagement Integration with Office365 Reporting Questions 2 Copyright 2016 HCL Technologies Limited

3 About PowerObjects PowerObjects was founded in 1993 We have been 100% focused on CRM since 2008 Recognized leader in the industry Worldwide Microsoft Partner of the Year in 2012 and 2013, Cloud CRM Partner of the year 2015 Our staff is diverse hailing from 17 different countries and speaking 31 different languages One of the most widely visited Dynamics CRM websites in the world- including our blog and our free online Dynamics CRM guidebook: The CRM Book 3

4 Our PowerPack Add-ons What are PowerPacks? Our POV Click-Try-Subscribe Enhance experience and extend functionality Over 300K subscriptions worldwide, across 1,500 organisations in 46 countries The PowerPack tools are designed to help enhance the capabilities of Microsoft Dynamics CRM, while providing even greater functionality and efficiency. 4

5 Housing Associations challenges.. Too many Office locations Suppliers Unique IT applications Their drivers for change are Current Systems are traditional in design, inflexible, and cannot be changed easily and cost-effectively to support the business Too much Wasted office space Only 50% desk occupancy Asset Management 360 info, end to end management Focus on backoffice: support vs customer facing staff 3:1 High TCO - Cost associated with multiple, bespoke legacy systems does not reflect value No single source of data with inadequate analytics and reporting - not user-friendly or used for decision-making Their vision and desired outcomes include. Focus on customer - a customer focused, service oriented experience Digital and mobile support mobile workforce, increased productivity & ease of reporting Exploit technology - digital and automation - to shift channel and transactions to self service 5 Copyright 2016 HCL Technologies Limited

6 Integrated Housing Solution BUSINESS TRANSFORMATION Business strategy Business case Benefits case Capability modeling Target operating model Define & measure outcomes Benefits realisation Business readiness User adoption & training Front Office Solution Microsoft Dynamics CRM Customer Self-service Portal Community Portal Knowledge Management & FAQs Customer Management Customer Payments Property Sales Case Management Workflow Management Middle Office Solution Microsoft Dynamics CRM & AX Tenancy Management Repairs & Maintenance Workforce Scheduling Social Care Grants & Funding Safety Checks & Compliance Fleet Management Stock Planning & Scheduling Back Office Solution Microsoft Dynamics AX Housing Management Service Charge Management Rent Setting Facility Management Procurement People Management Payroll Compliance and Risk Project Management INTEGRATION Platforms Microsoft BizTalk Server Microsoft SSIS DEPLOYMENT OPTIONS Infrastructure as a Service On-Premise Software as a Service 6 Copyright 2016 HCL Technologies Limited

7 7 Our POV DEMO 7 Copyright 2016 HCL Technologies Limited

8 Demonstration Cast Fictitious Housing Association Customers Exists in CRM as disqualified prospect due to affordability, now approached by Power Housing as new affordable scheme is launched Tweets interest in the new West Green Place affordable housing scheme. Brian Simpson Prospective Buyer Greg Harradence Tenant CRM User Campaign Manager Property Sales Representative Emma Taylor 8 Copyright 2016 HCL Technologies Limited

9 Scenario Property Marketing and Sales Management 9 Copyright 2016 HCL Technologies Limited

10 Questions? WHY WHAT HOW WHEN WHO HOW HOW WHAT WHERE WHY WHAT WHO HOW WHAT 10 Copyright 2016 HCL Technologies Limited

11 Get in touch! Want to learn more? We would be happy to hear from you. Greg Harradence LinkedIn 11 Copyright 2016 HCL Technologies Limited